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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

4.0 star property
Hotel with free local shuttle, 8-minute walk to Rock and Roll Hall of Fame

Photo gallery for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Terrace/patio
Bar (on property)
Room, Non Smoking | Living area
1 bedroom, in-room safe, desk, blackout curtains
1 bedroom, in-room safe, desk, blackout curtains

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Parking available
  • Gym
The current price is AU$220
includes taxes & fees
21 Nov - 22 Nov

Explore the area

View map
1111 Lakeside Avenue E, Cleveland, OH, 44114
  • Place, Huntington Convention Center of Cleveland
    ‪6 min walk‬
  • Place, Rock and Roll Hall of Fame
    ‪6 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(37 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, Accessible, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(39 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Non Smoking

Room, Non Smoking

Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 2
  • 1 Queen Murphy Bed

Mobility Accessible King Room with Tub and Sofa Bed

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility)

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

City view

Deluxe Room, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for One King and One Sofa Bed

One King and One Sofa Bed

One King and One Sofa Bed

8.4 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed

1 bedroom, in-room safe, desk, blackout curtains

One King Bed

8.0 out of 10
Very good
(32 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Queen Bed

1 bedroom, in-room safe, desk, blackout curtains

One Queen Bed

8.0 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Beds Non-Smoking

1 bedroom, in-room safe, desk, blackout curtains

Two Queen Beds Non-Smoking

8.2 out of 10
Very good
(109 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

High Floor Deluxe Queen Room

  • Sleeps 2

High Floor Deluxe 2 Queen Room

  • Sleeps 4

View all photos for High Floor Two Room Suite

1 bedroom, in-room safe, desk, blackout curtains

High Floor Two Room Suite

  • Sleeps 2

High Floor Deluxe King Room

  • Sleeps 2

King Room

  • Sleeps 2

1 King Mob Access W/Tub and Sofa-High Floor

  • Sleeps 2

King Room-Non-Smoking

  • Sleeps 2

Guest Room With 1 King Bed, Sofa, Mobility Accessible-Bathtub

  • Sleeps 2

1 King Hearing Access-High Floor-Nonsmoking

  • Sleeps 2

King Room-Hearing Accessible-Non-Smoking

  • Sleeps 2

King Studio

  • Sleeps 2

View all photos for Queen Room-Non-Smoking

1 bedroom, in-room safe, desk, blackout curtains

Queen Room-Non-Smoking

  • Sleeps 2

Two Queen Room

  • Sleeps 4

Hearing Accessible Two Queen Room

  • Sleeps 4

Mobility Hearing Accessible King Room with Roll in Shower and Sofa Bed

  • Sleeps 2

Mobility Accessible King Room with Roll in Shower and Sofa Bed

  • Sleeps 2

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Exterior

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About the area

Cleveland

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside places you in the centre of Cleveland, within just a 15-minute stroll of popular places like Rock and Roll Hall of Fame and Huntington Convention Center of Cleveland. Highlights at this hotel include a restaurant, a free area shuttle and a 24-hour gym. .The restaurant, Stadium 3 Bar and Grill, is open for breakfast. At the hotel's own lounge bar, you can stop for a drink. 10389 square feet (965 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an area shuttle. .Within a 15-minute walk of this 4-property class Downtown Cleveland hotel, attractions include Huntington Bank Field and Lake Erie.

What's nearby

  • Huntington Convention Center of Cleveland - 6 min walk - 0.6 km
  • Rock and Roll Hall of Fame - 6 min walk - 0.6 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • Rocket Arena - 13 min walk - 1.1 km
  • JACK Cleveland Casino - 13 min walk - 1.1 km

Getting around

  • Cleveland Station - 10 min walk
  • Tower City-Public Square Station - 19 min walk
  • Cleveland, OH (BKL-Burke Lakefront) - 4 min drive

Restaurants

  • ‪Dunkin' - ‬8 min walk
  • ‪Noble Beast Brewing Co. - ‬4 min walk
  • ‪Winking Lizard Tavern - ‬4 min walk
  • ‪All Access Cafe - ‬7 min walk
  • ‪Stadium 3 Bar & Grille - ‬1 min walk

About this property

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Hotel with free local shuttle, 8-minute walk to Rock and Roll Hall of Fame
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10389 square feet (965 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. A free area shuttle within 1 miles is available. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Cleveland hotel.

  • 379 guestrooms or units
  • 17 levels
  • 10389 sq ft of conference space
  • 965 sq. m of conference space
  • Built in 1974
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers 379 accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cleveland hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Exterior
The Westin Cleveland Downtown
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,775 reviews
The price is AU$196
includes taxes & fees
20 Nov - 21 Nov
The Westin Cleveland Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Secured, covered parking on site (USD 30 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Stadium 3 Bar and Grill
  • Wired Bean

Things to do

  • 24-hour gym

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 10 meeting rooms
  • 10,389 square feet of conference space
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Built in 1974
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.00 per person
  • Covered self-parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 5 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Cleveland Downtown
DoubleTree Cleveland Downtown Lakeside
DoubleTree Hilton Cleveland Downtown
DoubleTree Hilton Cleveland Downtown Lakeside
DoubleTree Hilton Lakeside
DoubleTree Hilton Lakeside Hotel
DoubleTree Hilton Lakeside Hotel Cleveland Downtown
DoubleTree Lakeside
DoubleTree Hilton Cleveland Downtown Lakeside Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside on 21 Nov 2025 start from AU$219.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has a secured covered self car park with in/out privileges for USD 30 per night.

Are there any beaches close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

The closest beach to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside is Edgewater Beach (4.6 km).

Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside serve breakfast?

Yeah, buffet brekkie is served weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, pets are not allowed.

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 457 out of 1402 reviews
Rating 8 - Good. 310 out of 1402 reviews
Rating 6 - Okay. 289 out of 1402 reviews
Rating 4 - Poor. 201 out of 1402 reviews
Rating 2 - Terrible. 145 out of 1402 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

marie

Liked: Cleanliness, staff & service, property conditions & facilities
The elevators did not work in parking garage. Our air co dioner leaked water in carpet in room
Stayed 3 nights in Aug 2025

2/10 Terrible

Ciera

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed at in my entire life. I had NINE sets of room key cards because the keys were not working to enter the rooms. They switched my room twice, and I had to be downgraded to a standard when I paid for deluxe. I went from the 18th floor to the 7th floor and the room on the 18th floor was nasty. The tub was chipping, and there were tiles behind the toilet that were loose and hanging off,……Me being 7 months pregnant and having to keep going up and down the elevator and jumping on the phone to tell them SEVERAL times my keys are not working FOR A WEEK STRAIGHT just for them to issue me new keys and those keys are still not working is unacceptable and ridiculous. Even the nice white guy who works at the front desk his master key didn’t even work so it took for his key not to work for someone to finally listen to my complaint. And even AFTER my room got switched and downgraded maintenance STILL had to come up TWICE to let me in the room because keys were still not working. I couldn’t even get out of the parking garage because the keys did not work and the black lady with the glasses had a nasty attitude and cut me off as I’m explaining to her This key does not work…… I will never ever stay here ever again. I will be in touch with corporate and I would like my stay to be compensated for my terrible inconvenience…….I’m very upset The Westin was booked up because that’s where I would have been. I do not recommend anybody to stay here.
Stayed 6 nights in Aug 2025

10/10 Excellent

Brett Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Wonderful location to explore!
Stayed 3 nights in Aug 2025

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and comfy

Beautiful and comfy, quiet and clean with a nice view.
Stayed 2 nights in Aug 2025

2/10 Terrible

Brandi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is filthly. The loacation is great and staff is friendly, but our room was disgusting with mold on bathroom ceiling, dirty tub, dust and dirt accummulated in the carpet corners, and massive staining on carpets. There is no operational pool, and the outdoor area is unkept. Photos are definitely from a time when the property was casted for.
Stains in hallway, also no AC in hallways
Dirt and dust in corners
Mold on bathroom ceiling
Dust and dirt in corners
Stayed 7 nights in Aug 2025

6/10 Okay

Jack

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If one of the reasons you’re choosing a hotel is for a pool, then don’t stay here. On the main page of Expedia, they have listed that there’s a pool. So we booked the room with kids, checked it, went to the room, went to go look for the pool, and was told they closed it about 7 years ago! The room was a little dated and a little dirty, but the hotel staff was really nice and the breakfast was decent.
Stayed 1 night in Aug 2025

2/10 Terrible

Kara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needed a good scrub including the floor. The wall paper in the main area was just hanging, no longer sticking to the walls. Walls had dirty hand prints. Overall disgusted and choose to leave and go elsewhere. Would not recommend, however the cookies at check in where good.
Stayed 1 night in Aug 2025

6/10 Okay

Jeanne Marie

B
Stayed 1 night in Aug 2025

8/10 Good

William, COCONUT CREEK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location, close to the Rock & Roll Hall of Fame and Amtrak station.
Stayed 2 nights in Aug 2025

2/10 Terrible

nicholas, GRAND BLANC

Disliked: Staff & service
Hi there I’ve been calling since I left the building on Sunday August 9, 2025 @ 1100am or somewhere around there. I left 2 diamond rings in front of the window on table as the big mirror is there. One ring my wedding ring and the other a blue diamond that belonged to my mother she’s dead. With that being said I have yet to receive any call backs from our room housekeeping we were 605, Kellaway, Nicholas and Mandy we stayed Friday the 7-through Sunday August 9. I have spoke to someone at front desk who indicates the room had not been cleaned up until Monday night then I was ghosted with no calls. I then called last night and was told I wasn’t calling at the correct times to call this morning I called spoke to Katrina she indicated she had NOT been told of any of this and she was the lost and found housekeeping management…why is the fact that my two diamonds were on that table when I left I immediately called was given the run around then told it hadn’t been cleaned on Monday night no call backs and now the member of management says she hasn’t heard a thing? Are my rings missing? I’m sure you can review footage and confirm I had those on every single time I left that room outside of when I checked out as I added sunscreen and had to wash my hands using the hand towel I left on the sink to the left, I’m very particular I apologize but can detail anything…please assist me no one at the location seems to want me to have my items back
Stayed 2 nights in Aug 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Property is nice and close to rock and roll hall of fame but elevator to garage is out of order so it’s hard to get luggage to the room.
Stayed 1 night in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location, room was also a good size. Perhaps started to show signs of wear and tear, but nothing major.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the desk, especially the Ashleys, and Lexus, were super nice. The bar staff was awesome too.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice hotel. Shuttle wasn’t fantastic but was able to get free parking on weekend and staff was very nice
Stayed 2 nights in Aug 2025

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth it

The bed had coffee stains on the comforter. The towel rack and the electrical outlet both came out of the wall. Then if you looked at the ceiling light there was holes all around it from what looked like a drill. For sure not worth what I paid
Stayed 2 nights in Aug 2025

8/10 Good

Renee

Stayed 3 nights in Aug 2025

8/10 Good

Karah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: Excellent location! You’ll have a nice view of Lake Erie and a shuttle to locations within a mile, which includes some popular locations. The bed is super comfy! The staff members, thankfully, are generally hospitable and accommodating. A maintenance gentleman allowed me to use his adapter during my stay. The bad: They’re obviously updating the property. Part of my hallway was blocked off, and the room had moderate (but not intolerable) cosmetic imperfections. The USB ports did not work. No room service for four days. I had to ask for fresh towels. Overall: a good stay at a reasonable price.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristen

Liked: Staff & service
Disliked: Cleanliness
All of the staff were warm, friendly and attentive.
Stayed 1 night in Aug 2025

2/10 Terrible

Bridgette M

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a renovation!!
Stayed 1 night in Aug 2025

6/10 Okay

Anthony

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Had a very humid and musty odor throughout the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lamont

Everything
Stayed 1 night in Aug 2025

10/10 Excellent

Jasmine

Nice staff, nice room
Stayed 2 nights in Aug 2025

6/10 Okay

Toby Lynn

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

ARTHUR

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Stayed 1 night in Jul 2025