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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

4.0 star property
Hotel with free local shuttle, 8-minute walk to Rock and Roll Hall of Fame

Photo gallery for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Terrace/patio
Bar (on property)
Room, Non Smoking | Living area
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Parking available
  • Gym
The current price is AU$194
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
1111 Lakeside Avenue E, Cleveland, OH, 44114
  • Place, Huntington Convention Center of Cleveland
    ‪6 min walk‬
  • Place, Rock and Roll Hall of Fame
    ‪6 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(37 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(39 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Non Smoking

Room, Non Smoking

Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 42 sq m
  • Sleeps 2
  • 1 Queen Murphy Bed

Mobility Accessible King Room with Tub and Sofa Bed

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Separate bedroom
Shower/bath combination
Private bathroom
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

City view

Deluxe Room, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for One King and One Sofa Bed

One King and One Sofa Bed

One King and One Sofa Bed

8.4 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Shower/bath combination
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed

In-room safe, desk, blackout curtains, iron/ironing board

One King Bed

8.0 out of 10
Very good
(32 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Queen Bed

In-room safe, desk, blackout curtains, iron/ironing board

One Queen Bed

8.0 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Beds Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Two Queen Beds Non-Smoking

8.2 out of 10
Very good
(110 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

High Floor Deluxe Queen Room

  • Sleeps 2

High Floor Deluxe 2 Queen Room

  • Sleeps 4

High Floor Two Room Suite

  • Sleeps 2

High Floor Deluxe King Room

  • Sleeps 2

King Room

  • Sleeps 2

1 King Mob Access W/Tub and Sofa-High Floor

  • Sleeps 2

King Room-Non-Smoking

  • Sleeps 2

Guest Room With 1 King Bed, Sofa, Mobility Accessible-Bathtub

  • Sleeps 2

1 King Hearing Access-High Floor-Nonsmoking

  • Sleeps 2

View all photos for King Room-Hearing Accessible-Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

King Room-Hearing Accessible-Non-Smoking

  • Sleeps 2

King Studio

  • Sleeps 2

View all photos for Queen Room-Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Queen Room-Non-Smoking

  • Sleeps 2

Two Queen Room

  • Sleeps 4

Hearing Accessible Two Queen Room

  • Sleeps 4

Mobility Hearing Accessible King Room with Roll in Shower and Sofa Bed

  • Sleeps 2

Mobility Accessible King Room with Roll in Shower and Sofa Bed

  • Sleeps 2

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About the area

Cleveland

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside places you in the centre of Cleveland, within just a 15-minute stroll of popular places like Rock and Roll Hall of Fame and Huntington Convention Center of Cleveland. Highlights at this hotel include a restaurant, a free area shuttle and a 24-hour gym. .The restaurant, Stadium 3 Bar and Grill, is open for breakfast. At the hotel's own lounge bar, you can stop for a drink. 10389 square feet (965 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an area shuttle. .Within a 20-minute walk of this 4-property class Downtown Cleveland hotel, attractions include Huntington Bank Field and JACK Cleveland Casino.

What's nearby

  • Huntington Convention Center of Cleveland - 6 min walk - 0.6 km
  • Rock and Roll Hall of Fame - 6 min walk - 0.6 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • Rocket Arena - 13 min walk - 1.1 km
  • JACK Cleveland Casino - 13 min walk - 1.1 km

Getting around

  • Cleveland Station - 10 min walk
  • Tower City-Public Square Station - 19 min walk
  • Cleveland, OH (BKL-Burke Lakefront) - 4 min drive

Restaurants

  • ‪Dunkin' - ‬8 min walk
  • ‪Noble Beast Brewing Co. - ‬4 min walk
  • ‪Winking Lizard Tavern - ‬4 min walk
  • ‪Stadium 3 Bar & Grille - ‬1 min walk
  • ‪DoubleTree Executive Lounge - ‬2 min walk

About this property

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Hotel with free local shuttle, 8-minute walk to Rock and Roll Hall of Fame
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 10 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10389 square feet (965 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. A free area shuttle within 1 miles is available. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Cleveland hotel.

  • 379 guestrooms or units
  • 17 levels
  • 10389 sq ft of conference space
  • 965 sq. m of conference space
  • Built in 1974
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers 379 accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cleveland hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 1 miles
  • Secured, covered parking on site (USD 30 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Stadium 3 Bar and Grill
  • Wired Bean

Things to do

  • 24-hour gym

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 10 meeting rooms
  • 10,389 square feet of conference space
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Built in 1974
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.00 per person
  • Covered self-parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 5 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Cleveland Downtown
DoubleTree Cleveland Downtown Lakeside
DoubleTree Hilton Cleveland Downtown
DoubleTree Hilton Cleveland Downtown Lakeside
DoubleTree Hilton Lakeside
DoubleTree Hilton Lakeside Hotel
DoubleTree Hilton Lakeside Hotel Cleveland Downtown
DoubleTree Lakeside
DoubleTree Hilton Cleveland Downtown Lakeside Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside on 4 Jan 2026 start from AU$193.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has a secured covered self car park with in/out privileges for USD 30 per night. A self car park is also available, for a fee.

Are there any beaches close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

The closest beach to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside is Edgewater Beach (4.6 km).

Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside serve breakfast?

Yeah, buffet brekkie is served weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

No, pets are not allowed.

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 470 out of 1446 reviews
Rating 8 - Good. 318 out of 1446 reviews
Rating 6 - Okay. 303 out of 1446 reviews
Rating 4 - Poor. 208 out of 1446 reviews
Rating 2 - Terrible. 147 out of 1446 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Briana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very worn down. Our room was disgusting. Dust and mold everywhere.
Stayed 3 nights in Sep 2025

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dirty when asked to have it cleaned they just made bed. The bathroom doo
Stayed 2 nights in Sep 2025

8/10 Good

rachel

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Tylisha

Stayed 2 nights in Sep 2025

10/10 Excellent

micah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for gameday.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation. Close to everything
Stayed 1 night in Sep 2025

8/10 Good

Tod, Mississauga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value vs other hotels Staff were the stars! Rooms a bit tired but renovations underway Free shuttle was a great value add
Stayed 2 nights in Sep 2025

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

Elevator in parking garage was not working the entire stay yet they charged full $30 rate for parking. Bfast buffet was not good quality. No omeletes on Sunday...they said because of a sporting event. Food options at sports bar on Sunday were 4 items. Carpet has tons of stains throughout. Windows dirty. Wall paper in bathroom discolored and gross. Bed was uncomfortable. Don't stay here if you can avoid it.
Stayed 2 nights in Sep 2025

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff, clean rooms, but an older property that could use an update
Stayed 3 nights in Sep 2025

4/10 Poor

Emad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a very bad experience. I was on the 7th floor and there was a really nasty smell as soon as you step out of the elevator. Bed sheets weren’t clean and had stains and one of the beds was squeaking every time I move.
Stayed 2 nights in Sep 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
The price was a bit high for a 3star hotel
Stayed 1 night in Sep 2025

8/10 Good

Kathryn

Liked: Staff & service
Room not worth the amount charged per night
Stayed 2 nights in Sep 2025

4/10 Poor

Satanay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really old and dingy - had a odor that you could not shake off
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Room nice & clean. Breakfast eggs & toast cold, bacon tuff, when served. Buffet was picked over & cold.
Stayed 2 nights in Aug 2025

2/10 Terrible

stephanie

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely unclean. The lobby was the cleanest and that’s saying a lot considers the 100’s to 1000’s of bugs in and outside the hotel. I understand it’s by a lake and this is the time of year but there is always something that can be done. The elevator from the garage was broken but after looking at more reviews apparently it’s been broken for a while now! The bathroom in the room was soooo filthy. Words can’t explain how disappointed we were with our rooms.
Stayed 3 nights in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. Other then getting into the city we were able to park in the parking garage and uber or use their shuttle or walk where we needed to go. Great location, safe area of the city, highly recommend
Stayed 1 night in Aug 2025

6/10 Okay

Jeremy

Liked: Staff & service
The hotel needs some serious updating. The AC unit in our room was incredibly loud, and the wall paper was peeling from where patchwork had been done. The entire place could use a facelift and deep clean
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Hotel - Run down and outdated!

We stayed here, because we were going to the Browns pre-season game on 8/23/2025. Usually DoubleTree hotels are really nice, but this one was terrible, inside and out. The parking garage had garbage thrown all over. The parking garage elevator was not working and we had to park on the 3rd floor and carry our luggage down the stairs and they were charging $30 a night for parking. Our room was horrible. It smelled wet and like mildew. The lights in the room were dim and the toilet water continuously ran after flushing. We had to tell them to change our room, because it was unacceptable. The second room was better. The whole hotel is outdated, rooms, hallways and the garage. The only thing good about this hotel were the daily warm cookies that they offered. I do want to give a BIG thank you to Brandon for helping us out and making an effort to make the changes for our room. Will we stay here again….NO!
Stayed 3 nights in Aug 2025

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025