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4.5 out of 5

"Excellent customer service experience. The staff was very responsive to issues. Resolution of queries was prompt. Rooms were spacious and clean. Compl ... " More

By a verified traveller on Sun 29 Dec 2019

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Hotel Description

Best Western Fountains Hotel places you in the center of Cape Town, within just a 5-minute stroll of Long Street and within 20 minutes of Parliament of South Africa. Highlights at this hotel include 2 outdoor swimming pools, a restaurant, and a bar/lounge.

All 156 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, in-room massages, safes, and hair dryers are available.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include a conference center, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Cape Town City Centre hotel include Two Oceans Aquarium and Cape Town Stadium.

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$63* Per night/room 27 Nov. - 28 Nov.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Pool View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Fountains Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Fountains Hotel

Everyone (2) Family (1)
5 out of 5
Excellent customer service experience. The staff was very responsive to issues. Resolution of queries was prompt. Rooms were spacious and clean. Complimentary buffet dinn

Posted by on 29 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Una Jamela

Good Day Thank you for the wonderful feedback, hope you stay with us again. Kind Regards Reservations

4 out of 5
Fantastic staff, friendly and helpful. Tepid showers were a bit hard to take

Posted by on 28 Oct. 2019

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Comment from Hotel Management

6 Nov. 2019 by Una Jamela

Good Day, Thank you for your feedback, We will escalate the issue to the relevant department and hope to see you soon.

4 out of 5
Pros: Jacky at Reception was amazing. Truly great service.
Location: Close to everything
Facilities: Typical, Gym needs a treadmill!; Value: Average price; Service: Go the extra mile; Cleanliness: Tidy;

Posted by , from Australia - NSW - Sydney on 24 Oct. 2012

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5 out of 5
Very close to CTICC

Posted by , from Australia - ACT - Canberra on 22 Aug. 2012

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About the Best Western Fountains Hotel

Location 1 St Georges Mall, Cape Town, Western Cape 8001

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Fountains Hotel offers its guests 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Fountains Hotel. An area shuttle within 20 kilometers and an airport shuttle (available 24 hours) are available for a fee. Parking is available for a fee. This 4-star Cape Town hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 11 levels
  • Built in 2006
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cape Town Intl. Airport (CPT) (19.4 km / 12 mi)
  • Train station: Cape Town Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle, area shuttle within 20 kilometers, train station pick-up, cruise terminal shuttle, and shopping center shuttle available for a surcharge
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Fountains Hotel offers 156 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Best Western Fountains Hotel has a restaurant on site.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property accepts credit cards and cash.

  • No rollaway/extra beds available
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: ZAR 210.00 for adults and ZAR 105.00 for children (approximately)
  • Airport shuttle fee: ZAR 450 per person (one-way)
  • Secured self parking fee: ZAR 100 per day
  • Late check-out fee: ZAR 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Best Western Fountains Hotel offers transfers from the cruise terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.