See all properties
Save

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Exterior detail
Property entrance
Minibar, in-room safe, desk, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
The current price is AU$400
includes taxes & fees
16 June - 17 June

Explore the area

Map
S.S. 12, Mza. 15, Lote 1-02, 103, Predio María Irene, Puerto Morelos, QROO, 77511
  • Puerto Morelos Beach
    ‪3 min drive‬
  • Ojo de Agua Beach
    ‪6 min drive‬
  • Puerto Morelos Town Square
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite Beso Ocean View

Minibar, in-room safe, desk, free WiFi

Junior Suite Beso Ocean View

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Minibar
Cable channels
  • 5 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Beso Garden View

Minibar, in-room safe, desk, free WiFi

Junior Suite Beso Garden View

Highlights

Air conditioning
LCD TV
Separate bedroom
Rainfall showerhead
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Minibar
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Deluxe With Sea View

Minibar, in-room safe, desk, free WiFi

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Double Beds

View all photos for Suite Deluxe With Garden View

Minibar, in-room safe, desk, free WiFi

Suite Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Single Sofa Bed and 1 King Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive. Within a 20-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 10 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include beachside massages and body wraps along with aromatherapy and hydrotherapy. The bistro, Blue Moon, serves French cuisine and is open for dinner. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. There's also the convenience of free self parking. .Within a 20-minute drive of this 5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 3 min drive - 1.8 km
  • Crococun Zoo - 4 min drive - 3.2 km
  • Ojo de Agua Beach - 6 min drive - 4.6 km
  • Puerto Morelos Town Square - 7 min drive - 5.0 km
  • Petempich Bay - 10 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Market Cafe - ‬8 min walk
  • ‪The Kitchen Table - ‬15 min walk
  • ‪Bordeaux Restaurant - ‬3 min drive
  • ‪Sports Bar - ‬19 min walk
  • ‪Sensai - ‬8 min walk

About this property

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive

Adults-only beachfront property with outdoor pool
El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive such as an outdoor pool and an outdoor tennis court.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a hot tub and a garden. Free self parking is available.

This 5-star Puerto Morelos property is smoke free.

  • 80 guestrooms or units
  • 10 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive offers 80 air-conditioned accommodations with minibars and a safe. 50-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Puerto Morelos property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, French, German, Spanish

Similar properties

Poolside bar

Ocean Coral & Turquesa All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 2,338 reviews
The price is AU$372
includes taxes & fees
29 June - 30 June
Ocean Coral & Turquesa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Hacienda Los Girasoles
  • Ritratto D'Italia
  • Route 66
  • Sensai

Things to do

  • Basketball
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This adults-only property is located within an all-ages resort; common areas and some facilities are shared. Guests have access to facilities and services at the entire resort.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Turquesa All Inclusive Puerto Morelos
Privilege Ocean Coral Turquesa All Inclusive Puerto Morelos
Privilege Ocean Coral Turquesa All Inclusive
Privilege Ocean Coral Turquesa Puerto Morelos
Privilege Ocean Coral Turques
Ocean Coral Turquesa El Beso Adults Only All Inclusive
El Beso Adults Only at Ocean Coral Turquesa All Inclusive

Frequently asked questions

What is the cancellation policy at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

As of 12 June 2025, prices found for a 1-night stay for 2 adults at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive on 22 June 2025 start from AU$399.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

Yep, El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive has a free self car park.

Are there any beaches close to El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

Yep, El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive is a short 19-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball.

Is there a spa on site at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

Yep, there is an onsite spa at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive have a pool?

Yep, and guests love it! El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive features a full-service spa, a health club and an outdoor pool.

What makes El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive.

Is El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive family-friendly?

No, El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive is an adults-only property.

Is there a free airport shuttle available at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

No, El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

Yep, they've got a poolside bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive?

No, pets are not allowed.

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 251 out of 576 reviews
Rating 8 - Good. 161 out of 576 reviews
Rating 6 - Okay. 93 out of 576 reviews
Rating 4 - Poor. 38 out of 576 reviews
Rating 2 - Terrible. 33 out of 576 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

alison helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We loved our room. Very spacious, super comfy beds. Remodelled recently. Food was great everywhere. Friendly concierge and service everywhere. Loved the coffee at Mikes. Drinks were ok, but wish they had more fresh fruit for mixes. We loved that you could see the water from basically everywhere in the resort. Would reccommend!
Stayed 4 nights in Feb 2025

10/10 Excellent

Helen

Stayed 4 nights in Mar 2025

10/10 Excellent

CRAIG Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at El Beso. Staff was incredibly helpful and attentive. Shout out to guest services (Rudolfo and Valeria) and swim up bartender Gustavo who provided great service. Room was spacious and clean. Food was very, very good compared to high end all inclusive standards. Some minor hiccups like no hot water one morning, no maid service one day, and limited beach service (few chairs, seaweed not cleaned regularly, no beach bar). But all rectifiable and no impact on our stay. Overall tremendous value and a great resort.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at this resort. The service is unmatched... the staff go out of their way to ensure all guests have a great experience. We stayed at El Beso and enjoyed our room - there was lots of space, it felt clean and the A/C worked really well. The bed was not super comfortable and could benefit from a mattress upgrade, but everything else in the room felt updated. The food at the al la carte restaurants was fantastic - the Bistro at El Beso was amazing and a great option for breakfast & lunch so we didn't have to eat at the buffet every day for these meals. The buffet was slightly underwhelming, but the endless options at the a la carte restaurants made up for this. We didn't have an issue getting a reservation every night, but we were only a group of 2 and we were on the app every day at 8 a.m. The staff absolutely makes this place a 5 star resort... they go above and beyond for the guests. We did not spend time on the beach, there was a lot of seaweed and the waves were rough, but spending time at the pool and being able to see the open water provides a very nice view & setting.
Stayed 6 nights in Feb 2025

8/10 Good

Matthew Joseph

Liked: Cleanliness
Stayed 6 nights in Feb 2025

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary at El Beso

My boyfriend and I celebrated our first anniversary at this amazing adults-only property, and it was an unforgettable experience. From the moment we arrived, we were greeted by Monica at the front desk, who welcomed us with incredible news—we were upgraded to a Presidential Suite with an oceanfront view and a jacuzzi on the terrace, all thanks to Expedia! Monica’s warm service set the perfect tone for our stay. Dining at Los Girasoles was a highlight, where Victor took great care of us and ensured we had an exceptional meal. While we didn’t swim this time, we stopped by the pool bar where Jazmin Picazo and Juan Ventura made us the best mojito we’ve ever had at an all-inclusive resort—the Mojito Caribeño is a must! Our room was spacious and beautiful, with breathtaking views from the terrace. The resort’s layout made everything easily walkable, which we loved. We especially enjoyed the peaceful atmosphere in the El Beso building, with no kids to disrupt the calm. This stay was truly special, and we can’t wait to return and explore even more of the resort’s offerings and flavors we didn’t have time to try. We highly recommend this property to anyone looking for a relaxing, luxurious getaway!
Stayed 1 night in Feb 2025

10/10 Excellent

Brayden Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was well maintained and staff was very friendly.
Stayed 9 nights in Feb 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at ElBeso Ocean Coral & Turquesa. All the staff was so friendly! Check in was a breeze and they immediately fix you any drink you want while checking in!! The food was great. Never a wait. This was our first visit to this resort and hopefully will make it back!! Had two massages at the spa!!! Went on a couple excursions with Dive it. Highly recommend the snorkeling. There are so many activities and the their app was so convenient to know what was happening at the resort. Property was very clean. The only negatives was our room was near the road so next time we will request a different room. Plus next we plan to do ocean view. Cleaning staff was great btw!! We were there on my birthday and got a surprise birthday cake in our room!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Shawn

Stayed 6 nights in Feb 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

maria daniela

Liked: Cleanliness, staff & service, property conditions & facilities
The see food and drinks
Stayed 5 nights in Feb 2025

10/10 Excellent

Sharon Gail

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect trip in every way. As usual the people of Mexico make any trip wonderful. This is our second try at an H10 Ocean resort and it's become our favorite. Very good food. Our bed was one of the best we've ever slept in.
Stayed 6 nights in Jan 2025

10/10 Excellent

berhan

Stayed 5 nights in Jan 2025

6/10 Okay

Kimberly Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the property, staff and experience. The problem accused when we upgrade to priority nothing was explained to us and the perks that come along with it. We were assigned a butler (who quit the day after we were assigned him), and no one took over for him. We reached out to speak with him numerous times regarding travel, excursions and dinner reservations. It wasn’t until two days later we had to go speak with a manager we were informed that he was no longer part of the hotel. We paid a lot for a service that unfortunately wasn’t used to its full potential because we got lost in the shuffle. Another butler was assigned to us but we were leaving the next day. They did help with getting us a late check out, and the new butler checked in with us frequently after the fact.
Stayed 7 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, from the lovely rooms to the nice pools, well manicured grounds.
Stayed 7 nights in Jan 2025

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at this property. My husband and two daughters in their 20's stayed at the El Beso section in early January 2025. Two negatives-we were not told the spa steam room was broken and has been for 2 months until after we arrived for our circuit appointment. I would not have booked it if we knew there was no steam room. Second big negative was the restaurant booking situation. Though the website says Blue moon isn't reservation, it is now. That really decreased the non-reservations options for us (I don't do buffet). Basically there are only two options for non-reservation-the Mexican and the Route 66 burger place. I highly recommend the Mexican. Also, if you are El Beso the Bistro is open a couple nights a week. The Bistro and Mexican were our favorite meals of the week. The Italian and Blue moon were also good but hard to get reservations for. You have to get on their app (which often errors out) at 8am and all reservations the week we were there were gone within minutes. It was frustrating and would keep us from booking again.I just don't need the stress on vacation. That said, food was good. First day we got there and ate at the buffet, many options were empty and I had a hard time finding anything I wanted but other than that meals were good.Room was great, nice distant ocean view. Staff was great, running out of room to say more. Good choice if you're not bothered by not getting reservations.
Stayed 4 nights in Jan 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

This was our second time at this resort. It did not disappoint. We just love it. We recommend it to our friends and family. Just a great overall place. Staff is amazing. Food. We participated in a few activities had a blast we will be ba k soon
Stayed 4 nights in Dec 2024

10/10 Excellent

Ramandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I have stayed in. Staff was generally nice and soft spoken. My fiance can’t eat anything other than vegetarian and he is allergic to eggs so resort made sure he has some options to choose from in every meal and they were going above and beyond to cook something exceptional for him every time if he has issues with it. I would really recommend everybody to book this resort 10/10 😊
Stayed 5 nights in Dec 2024

8/10 Good

Christine Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were situated in the El Beso (adults only) section of the resort so it was pretty quiet, which was great. A lot of the resort was being renovated whilst we were there. It was good to see that things were being brought up to date. Our room was newly renovated and was lovely. The construction workers were respectful of the guests and never got in the way. The restaurants were amazing, especially the Blue Moon. Five courses and all delicious and beautifully presented. We tried all of the restaurants and they were all extremely good. The buffet was also very good with many choices. All the staff we encountered everywhere on the resort were friendly and helpful. The beach was our favourite place and although there was a lot of seaweed, the beach patrol staff worked extremely hard in clearing it and did a great job. The El Beso pool was often very crowded and the sun loungers, although plentiful, were usually all taken. Guests put their towels out very early in the day leave them there all day. There is a sign saying towels and belongings left unattended would be removed after an hour but it doesn't seem to be enforced. Also, the sun loungers are very, very close together. This is my only criticism of the resort. All of the pools are beautiful though. The evening entertainment was okay but nothing special.
Stayed 9 nights in Nov 2024

4/10 Poor

Iryna

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Whoever will be planning to book this resort, please READ THE REVIEWS first. So we’ve been to this resort once, 3 years ago and it was nice, that’s why I decided to book it again, despite not so good reviews that people had been posting lately. For sure we will not come back there. Issue after issue…I cut my foot in a pool, because tiles were broken and there were sharp edges from it. I don’t understand. Nobody ever checks this pool? Not to say there were so much sand and small stones in it. Another bad thing - if you an early bird and let’s say you need to take a shower at 7am - forget about hot water and about water in a shower during the night. They literally turn off the water, and when I called reception and asked why we don’t have water, they said “we will send someone to check it”. Excuse me??? At 1am at night? They are simply turning it off. Same with AC, we turned it to the lowest temperature possible and it was still hot in the room. When asked, they said same thing “we will send someone to check it”. Never happened. And honestly food wasn’t the best and drinks - water and sugar. Also, they don’t have a good entertainment (this is not my first time in Mexico and I can tell you, there are resorts that have great entertainment!). Nothing really here. We also had situation with our excursion - they rescheduled it 3 times! All this to say, we do not recommend this resort. Save your money and book something a little more expensive but with better service and quality.
Stayed 8 nights in Nov 2024

10/10 Excellent

Kenneth Jason

Eduardo at pool bar was best bartender south of Cancun!
Stayed 7 nights in Nov 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! We were upgraded to an ocean view Privilege room that was clean and spacious. Food and drink options were plentiful. The activities staff worked tirelessly around the pool during the day and again for each nights themed entertainment. A special shout out to Ilda who works the lobby bar. She kept the drinks flowing and was so friendly and personable. Halloween was a blast with staff in costumes and the party going late. Thank you for a fabulous stay.
Stayed 6 nights in Oct 2024

6/10 Okay

Brian S, High Point

Stayed 7 nights in Oct 2024

6/10 Okay

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Oct 2024

8/10 Good

Rylee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was wonderful. With the exception of the roads to the resort (which were awful to say the least.) And that every time we would be relaxing in the pool employees from the property would come over and interrupt our time and ask us to book excursions and such with them, all of our excursions were booked with/through Expedia. The only other thing I didn’t like was the up charge on certain things within the resort, such as dinner at Oriental Sensai where certain drinks were additional money on top, I thought ALL INCLUSIVE meant EVERYTHING was included.
Stayed 7 nights in Oct 2024