Skip to main content
Beginning of main content

Enter dates to see availability

Hotel Description

Krystal Urban Cancun puts you in the center of Cancun, 0.8 km (0.5 mi) from Plaza Las Americas and 3.4 km (2.1 mi) from Las Plazas Outlet Cancun. Highlights at this hotel include a nearby private beach, a restaurant, and an outdoor swimming pool.

Flat-screen TVs with cable channels are featured in all 246 rooms, and you can enjoy free WiFi, balconies, and coffee/tea makers. Room service, ceiling fans, and safes are also available.

The restaurant, Restaurant Aquamarina, serves local and international cuisine. Lobby and Sushi Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Buffet breakfast is available daily between 7 AM and 11 AM. There's also self parking, along with the convenience of a free beach shuttle.

Places within a 15-minute drive of this 3.5-star Downtown Cancun hotel include Cancun Interactive Aquarium and La Isla Shopping Mall.

Standard Room, 1 King Bed (Free Beach Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$92* Per night/room 1 Feb. - 2 Feb.

Junior Suite, 1 Bedroom (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krazy Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Altitude Room (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room (Free Beach Club Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Urban Cancun ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Krystal Urban Cancun

Couples (1)
2 out of 5
Pros: Nothing
Cons: We didn't even unpack even though we'd paid for 1 week
Location: Inaccessible
Facilities: Shabby, Run-down, Horrible, Disgusting ; Service: Sufficient; Not enough room to say how disgusting it is

Posted by , from Australia - WA - Perth on 3 May 2014

Was this review helpful to you?

Property Features

A private beach is featured. Krystal Urban Cancun offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There's an onsite business center. There are 9 meeting rooms available. The business-friendly Krystal Urban Cancun also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 16 levels
  • Built in 2009
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.8 km / 10.5 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Krystal Urban Cancun offers 246 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Restaurant Aquamarina - This restaurant specializes in local and international cuisine.

Lobby and Sushi Bar - This bar specializes in sushi. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Debit cards not accepted


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.30 per accommodation, per night
  • Sanitation services: USD 1.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 for adults and USD 6 for children (approximately)
  • Self parking fee: USD 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Urban Cancun Hotel
  • Krystal Urban Hotel
  • Krystal Urban Cancun
  • Krystal Urban
  • Krystal Urban Cancun Hotel
  • Krystal Urban Cancun Cancun
  • Krystal Urban Cancun Hotel Cancun
url importing
There was an error importing /Cancun-Hotels-Krystal-Urban-Cancun.h9674434-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspException: Problem accessing the absolute URL "".
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.