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Palmar Beach Resort and Spa Riviera Maya All-Inclusive

4.5 star property

Photo gallery for Palmar Beach Resort and Spa Riviera Maya All-Inclusive

6 outdoor pools, free pool cabanas, pool umbrellas
Luxury Suite
6 restaurants; breakfast, lunch and dinner served
Exterior
6 outdoor pools, free pool cabanas, pool umbrellas

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Crococun Zoo
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Honeymoon Suite, Oceanfront

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Luxury Suite, Ocean View (Connecting)

  • 1 bedroom
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

Premium Suite (Swim Up)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim Up)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Luxury Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Family Suite, Ocean View

  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds
  • Free Wi-Fi

Luxury Suite (Walkout)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Luxury Suite, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Family Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed
  • Free Wi-Fi

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Palmar Beach Resort and Spa Riviera Maya All-Inclusive. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 6 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, SPOON, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and free kids' club. 3154 square feet (293 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 15-minute drive of this 4.5-property class Puerto Morelos property include Puerto Morelos Beach and Puerto Morelos Town Square.

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.2 km
  • Petempich Bay - 6 min drive - 2.2 km
  • Crococun Zoo - 12 min drive - 8.1 km
  • Puerto Morelos Beach - 16 min drive - 10.9 km
  • Xoximilco - 16 min drive - 15.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Swim Up Bar - ‬16 min drive
  • ‪Afthonia - ‬19 min drive
  • ‪Miyako - ‬19 min drive
  • ‪Siena Restaurant - ‬1 min walk
  • ‪Le Chique - ‬4 min walk

About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Palmar Beach Resort and Spa Riviera Maya All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Palmar Beach Resort and Spa Riviera Maya All-Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 435 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 3154 sq ft of conference space
  • 293 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Palmar Beach Resort and Spa Riviera Maya All-Inclusive offers 435 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • LE CHIQUE
  • SIENA
  • SPOON
  • TAPAZ
  • ZAVAZ

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,154 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 4 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

What is the cancellation policy at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, Palmar Beach Resort and Spa Riviera Maya All-Inclusive has a free self car park.

Are there any beaches close to Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, Palmar Beach Resort and Spa Riviera Maya All-Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, there is an onsite spa at Palmar Beach Resort and Spa Riviera Maya All-Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a pool?

Yep, and guests love it! Palmar Beach Resort and Spa Riviera Maya All-Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive features 3 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Palmar Beach Resort and Spa Riviera Maya All-Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Palmar Beach Resort and Spa Riviera Maya All-Inclusive.

Is Palmar Beach Resort and Spa Riviera Maya All-Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Palmar Beach Resort and Spa Riviera Maya All-Inclusive is a hit with families.

Are there hot tubs in the rooms at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

No, Palmar Beach Resort and Spa Riviera Maya All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

No, pets and service animals are not allowed.

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1000 reviews
Rating 8 - Good. 227 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 105 out of 1000 reviews
Rating 2 - Terrible. 115 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and the cuisine was incredible, kudos to the chefs and the staff
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious and there was always someone cleaning, weeding, generally tidying. Food was good and a great variety. Staff were lovely and very helpful. Didn't love the location, it was pretty isolated and taxis were overpriced giving the hotel complete control. Store was hugely overpriced aswell. I enjoyed my trip , it was very relaxing but i probably wouldn't stay here again.
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Jazzmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time, definitely would stay again
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

David

Everything was great until you go to the beach and there is no beach, water is brown and horrible conditions. Water in the pools are so cold you can enjoy it. Everything else was great
Stayed 10 nights in Nov 2025
Verified

8/10 Good

Joseph John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort to stay with the family.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many dining options, and many pools and activities to do.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Jorge De la

Liked: Cleanliness, amenities, property conditions & facilities
The view and pools
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities
Property was lovely will visit again.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Louisha Ornee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it the food was amazing
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Ababacar

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jun 2024
Verified

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and attentive. The food quality is very good.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, property is clean and well maintained.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place ❤️
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food, excellent service, very clean. Would come back anytime!
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Roya

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Riddhima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, restaurants were amazing and food quality was excellent. Very safe! Great place for families.
Stayed 8 nights in Mar 2024
Verified

10/10 Excellent

Linda Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
We loved how everyone was lovely and helpful. The staff here were excellent and satisfied with the experience overall. We would love to stay here for our next trip!!
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property and service is good, but they need to Focus on Food menu
Stayed 3 nights in Aug 2024
Verified

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
At lot of the services and restaurants were not open.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved the waiters in the Spanish restaurant Cruz, Santiago, Angel made us feel spoiled! The pool bars were wonderful and the rooms were big!
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities
Excellent service, food and very clean!! Will return!
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Brittany Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of pools.
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Ayaba

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and front desk staff as well. Propertyis awesome
Stayed 4 nights in Jul 2024
Verified

6/10 Okay

Donovan

Liked: Staff & service, property conditions & facilities
Landscape is beautiful and well maintained.
Stayed 5 nights in Apr 2024

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