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Palmar Beach Resort and Spa Riviera Maya All-Inclusive

4.5 star property
Luxury property on the beach, with 6 outdoor pools

Photo gallery for Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Exterior
On the beach, free beach cabanas, sun-loungers, beach umbrellas
Luxury Suite (Walkout) | View from room
Honeymoon Suite, Oceanfront | View from room
Honeymoon Suite, Oceanfront

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • All-inclusive

Explore the area

View map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Beach
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 116 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up)

Premium Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

7.6 out of 10
Good
(5 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up)

Junior Suite (Swim Up)

8.2 out of 10
Very good
(12 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

8.6 out of 10
Excellent
(56 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 58 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool

Luxury Suite (Walkout)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

9.4 out of 10
Exceptional
(29 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

8.0 out of 10
Very good
(47 reviews)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Palmar Beach Resort and Spa Riviera Maya All-Inclusive. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 6 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, SPOON, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and free kids' club. 3154 square feet (293 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 15-minute drive of this 4.5-property class Puerto Morelos property include Puerto Morelos Beach and Puerto Morelos Town Square.

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.2 km
  • Petempich Bay - 6 min drive - 2.2 km
  • Puerto Morelos Beach - 9 min drive - 4.3 km
  • Ojo de Agua Beach - 12 min drive - 7.1 km
  • Puerto Morelos Town Square - 12 min drive - 7.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Route 66 - ‬16 min drive
  • ‪Villa Marina - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Le Chique - ‬4 min walk
  • ‪Vivace - ‬5 min walk

About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Luxury property on the beach, with 6 outdoor pools
Palmar Beach Resort and Spa Riviera Maya All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Palmar Beach Resort and Spa Riviera Maya All-Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 435 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 3154 sq ft of conference space
  • 293 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Palmar Beach Resort and Spa Riviera Maya All-Inclusive offers 435 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • LE CHIQUE
  • SIENA
  • SPOON
  • TAPAZ
  • ZAVAZ

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,154 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 4 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

What is the cancellation policy at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, Palmar Beach Resort and Spa Riviera Maya All-Inclusive has a free self car park.

Are there any beaches close to Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, Palmar Beach Resort and Spa Riviera Maya All-Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, there is an onsite spa at Palmar Beach Resort and Spa Riviera Maya All-Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a pool?

Yep, and guests love it! Palmar Beach Resort and Spa Riviera Maya All-Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive features 3 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Palmar Beach Resort and Spa Riviera Maya All-Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Palmar Beach Resort and Spa Riviera Maya All-Inclusive.

Is Palmar Beach Resort and Spa Riviera Maya All-Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Palmar Beach Resort and Spa Riviera Maya All-Inclusive is a hit with families.

Are there hot tubs in the rooms at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

No, Palmar Beach Resort and Spa Riviera Maya All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

No, pets and service animals are not allowed.

Reviews

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

7.4

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 395 out of 1000 reviews
Rating 8 - Good. 227 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 105 out of 1000 reviews
Rating 2 - Terrible. 115 out of 1000 reviews

Reviews

8/10 Good

Georgina, arkadelphia

Stayed 3 nights in Aug 2025

2/10 Terrible

Shari

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend staying here! Went for a quick family getaway for a week before all the hustle & bustle of the school year. HUGE MISTAKE 😳. First, the hotel is not listed in google maps so our driver had to circle several times in order to even find the property. The property has no signage anywhere so once you’ve arrived you don’t even know you’ve arrived. We then pull up to the lackluster entrance of the resort(if you want to call it that). We stepped out of our black car onto maybe Gilligan’s Island, that may be a compliment actually. You are greeted with the horrendous smell of sewage. No bellhop, no welcome drink just FUNK!!! Our kids immediately looked at us and was like y'all got scammed didn’t y’all. We were mortified. The smell, the lack of proper greeting. Our room wasn’t ready, which for the life of me I couldn’t understand because it seemed as if we were the only people on the “resort”. There is so much more to write about this place, but I’m getting worked up again just thinking about it! Save your money… I wouldn’t even accept a free vacation from this place. Do better. You all should not be open for business. I will say the staff was apologetic & sympathized with us.
Stayed 3 nights in Aug 2025

10/10 Excellent

alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 5 nights in Jul 2025

4/10 Poor

Joshua

6/10 Okay

stephanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only 1 restaurant open for breakfast same food every day only 1 restaurant open for lunch same food every day and only one restaurant open for dinner different style of cuisine daily they do offer Pizza most days not all days from Al Forno pizza which is very good. No beach access at all what is left of the beach that’s not destroyed is covered in seaweed they also have a lot of construction going on I was told 20 percent occupancy was there during our stay I tried to book a salon experience they were closed also.The room was cleaned daily and staff was very friendly. Would I return not likely
Stayed 4 nights in Jul 2025

10/10 Excellent

Donald

Stayed 4 nights in Jul 2025

10/10 Excellent

Roya

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Jul 2025

4/10 Poor

Mohammad Mustafa

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The beaches were completely unusable. I had planned a beach resort vacation for my son and partner, only to arrive and find the entire beach closed due to excessive seaweed and a pervasive, unpleasant smell throughout the property. The facilities are definitely not as nice as advertised. It’s a quiet place—mainly because there were very few guests. On the positive side, the restaurant staff were exceptionally polite and friendly, and the spa was excellent. However, dealing with management was a completely different experience. They were unreasonably strict and unwilling to listen to any concerns. I had to check out after just a few days due to the overwhelming seaweed odor and lack of beach access, but they refused to acknowledge or find a reasonable middle ground due to my early check out.
Stayed 7 nights in Jul 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

2/10 Terrible

Anil

Disliked: Cleanliness, staff & service, property conditions & facilities
Seaweed smell is terrible. No activities/shows in the resort. Limited food options. Buffet is not open. No beach available. Beach is full of seaweed and whole resort smells bad. Can't sit in the balcony because of smell. Very bad resort. Not all restaurants are open everyday. Lobby is empty.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jorge De la

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The view and pools
Stayed 7 nights in Jul 2025

10/10 Excellent

Franz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and the cuisine was incredible, kudos to the chefs and the staff
Stayed 3 nights in Jul 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Amenities
O
Stayed 7 nights in Mar 2025

10/10 Excellent

Brittany Terri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of pools.
Stayed 5 nights in Feb 2025

6/10 Okay

Samandeep Singh

Travelled with family and small children
Liked: Staff & service
Beach is not clear water and lots of weeds in the water and not any entertainment in the night.
Stayed 7 nights in Mar 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and amazing staff (they were the highlight). Our favorite was the cabanas on the beach. Under new ownership with renos underway so lowlight was loud construction one night until 2 am and no running water on our departure day at 5:30 am (no shower before long travel day). There were no 'heads up' about these. Got called daily about meeting with sales person for excursions, etc, despite being very clear we weren't interested. Beach is very rocky (big rocks) and lots of seaweed at times. Overall, trip was good, but probably would try som
Stayed 7 nights in Mar 2025

10/10 Excellent

Melina

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our very first family vacation with our 2 kids. Everything was amazing. The food at every restaurant was incredible, the staff were all amazing. The waiter Alma was our favorite, she was always brining drinks, telling us about Mexico. The property was clean, the kids side pool does need to be renovated but our kids were in there for hours every day. Highly recommend!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Benjamin

Stayed 5 nights in Dec 2024

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was average as far as variations which would be okay for a short stay, but it became monotonous after a few dinners and lunches. The rooms and property were VERY clean. The beach is not great. Lots of seaweed, rocky and murky. Beach beds are nice, it just not a swimable beach and there is no where to walk along the beach as it is blocked off about a 1/2 mile down with walls and no sand. Every staff member was amazing and got us anything we needed. Great for a short stay as long as you don't want to get in the ocean water from the beach.
Stayed 9 nights in Mar 2025

8/10 Good

Véronique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well maintained and staff were mostly all really friendly and professional. The atmosphere was great and we never felt like the hotel was jammed. The food was amazing and the pop-up stands for lunch was great. Even the buffet for breakfast and lunch was great. But some guests were there to party and they kept me and my two kids up a few nights. Maybe ensuring that adults are not in a room next to someone with kids could be helpful. The expeditions offered at the hotel are way too expensive. Expediation offered them and they were affordable. The guy offering Kayak time is not telling you at first that you need to pay and then he refused our money in front of everyone. If you choose this hotel, plan for a shuttle to and from the airport. It is not provided in the package nor mentioned.
Stayed 5 nights in Mar 2025

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Palmar Beach resort, formally named the Azul Beach Resort. The food was the best part, with 5 or 6 dining options. We had some amazing meals and amazing service. The name a few people that helped us at the restaurants and around the hotel: Javier, Mateo from the main dinning room, can't remember the name. Jesus, Angel from Al Forno the pizza and service was amazing and enjoyed eating and talking with them everyday! Mannanuel, Cruz and a taller guy helped us and 2 different locations for dinner and were absolutely amazing team. Really grateful for them all. We spilt drinks each night, had to reorder do to kids not likely they food choices and we got no issues or push back, just quick happy service. Thank you guys!! Around the hotel we had Emir and Bettyna help us most and really made us feel taken care of. The house keeping was good. No complaint on their work, our only issue was they didn't come at the same time each day, so we never knew when to expect. The service staff spoke very little english which made it hard to communicate any requests, like more towels or water. Lastly we needed an extra bed for our room and had to ask 10 times over 8 hours (through the main desk, operator on the room, bell boy, and a housekeeper). at 9 pm I went up to the front desk crying I was so tired before we finally got our 5th bed for 5 people. So that sucked. But it was all uphill from that moment. Great time overall. Safe, quiet, clean and fun!
Stayed 6 nights in Feb 2025

8/10 Good

Larry gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really nice. Everything was clean food was good. We had no problem waking up and getting chairs right by the pool. Place was pretty empty but nice and quiet . Just was hoping for some adult intertainnment (bands/music for the evening.
Stayed 9 nights in Feb 2025

10/10 Excellent

Tammy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many dining options, and many pools and activities to do.
Stayed 6 nights in Feb 2025

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and attentive. The food quality is very good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jill, Bucksport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved the waiters in the Spanish restaurant Cruz, Santiago, Angel made us feel spoiled! The pool bars were wonderful and the rooms were big!
Stayed 7 nights in Feb 2025