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4.2 out of 5

"Clean except for toith cleaner left on shower holder " More

By a verified traveller on Wed 28 Jul 2021

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Hotel Description

Pacific Suites Canberra places you in the center of Canberra, within just a 15-minute stroll of Australian National University and Canberra Museum and Gallery. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a TV with digital channels, and each apartment features free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and a pillow menu. A dining area, a coffee/tea maker, and free newspapers are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and concierge services. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

Sights within a 15-minute walk of this Canberra City Centre aparthotel include City Hill and Canberra Centre.

One Bedroom Apartment Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$162* Per night/room 14 Nov. - 15 Nov.

Two Bedroom Apartment Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Family Suite Balcony

Bed Count 1 King Bed Maximum Occupancy 7 Max

Eco Stay Two Bedroom Apartment Two Bathroom - Limited Housekeeping

Bed Count 1 King Bed Maximum Occupancy 5 Max

High Rise Two Bedroom Two Bathroom Apartment Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Two Bedroom Apartment Two Bathroom Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Pacific Suites Canberra ratings based on 1,055 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Suites Canberra

Everyone (560) Couples (92) Business (4) Family (386)
5 out of 5
Clean except for toith cleaner left on shower holder

Posted by on 28 Jul. 2021

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Comment from Hotel Management

30 Jul. 2021 by Jess - Guest Experience Manager

Oh no, so sorry about the cleaning products in the shower - that's not ideal! Happy to hear that you enjoyed the rest of your stay and we hope to welcome you back to Canberra soon.

3 out of 5
It was just tired looking. Windows really dirty and no room in the bathroom to even put a toiletries bag next to the basin.

Posted by on 28 Jul. 2021

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Comment from Hotel Management

30 Jul. 2021 by Jess - Guest Experience Manager

Thanks so much for your feedback and I've passed your comments to housekeeping to bump up the window cleaning scheduled.

5 out of 5
We have stayed before and happy with accommodation, plenty of room and close to restaurants.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

30 Jul. 2021 by Jess - Guest Experience Manager

Thanks so much for supporting our Braddon neighbourhood and we hope to welcome you back again soon.

4 out of 5
The rooms where spacious and generally tidy. The carpet and walls did have some marks on them. The air conditioning was not effective as we had it at max heat yet still required a blanket whilst watching tv. There was an incident outside involving guests on a lower floor which was resolved promptly.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

30 Jul. 2021 by Jess - Guest Experience Manager

Thanks for taking the time to share your feedback and we will share your comments with the team for future improvements.

4 out of 5

Posted by on 11 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by Jess - Guest Experience Manager

Terrific - see you when you are next in Canberra!

5 out of 5
Great size apartment. It was very clean and in a convenient location. Beds were very comfortable.

Posted by on 6 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by Jess - Guest Experience Manager

Sounds like you were able to feel right at home at Pacific Suites Canberra. Can't wait to welcome you back when you next visit the capital!

3 out of 5
Friendly reception when issue raised. Furniture in living area and chairs at dinning table had no support( almost failing apart) and bed configuration and towels provided did not match what was requested ( setup for 4 guests not 5)

Posted by on 1 Jul. 2021

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Comment from Hotel Management

1 Jul. 2021 by Fari

Dear Guest, Thank you for taking time to provide your valuable feedback. We will be raising the mentioned concerns with relevant department Apologies for the inconvenience! .

5 out of 5
Quiet, comfortable accommodation. Nice, comfy bed.

Posted by on 30 Jun. 2021

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Comment from Hotel Management

1 Jul. 2021 by Fari

Thank you for your kind response!

4 out of 5
Great location, within walking distance to great food

Posted by on 25 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Fari

Thank you!

5 out of 5
Very impressed with our spacious unit. Well equiped, comfortable & in a great location.

Posted by on 22 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Fari

Thank you for your kind feedback. We look forward to see you soon again!

Property Features

Pacific Suites Canberra offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. There are 2 meeting rooms available. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Pacific Suites Canberra. The aparthotel can provide concierge services and wedding services. For a fee, parking is available. This 4.5-star Canberra aparthotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 8 levels
  • 165 sq m of conference space
  • Built in 2006
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Kingston Canberra Station (6.8 km / 4.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Suites Canberra offers 153 accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations offer separate living rooms. A pillow menu is available. Televisions come with digital channels and Netflix. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Television
  • Digital channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 66 lbs
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Pets allowed (no fees)
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15 per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clifton Northbourne
  • Clifton Suites
  • Clifton Suites Northbourne
  • Clifton Suites Northbourne Aparthotel
  • Clifton Suites Northbourne Aparthotel Braddon
  • Clifton Suites Northbourne Braddon
  • Pacific Suites Canberra Aparthotel
  • Pacific Suites Aparthotel
  • Pacific Suites Canberra Ascend Hotel Collection
  • Pacific Suites Ascend Hotel Collection
  • Pacific Suites Canberra Ascend Collection
  • Pacific Suites Ascend Collection
  • Pacific Suites Canberra Aparthotel Braddon
  • Pacific Suites Canberra Braddon
  • Pacific Suites Canberra an Ascend Hotel Collection
  • Clifton Suites on Northbourne
  • Pacific Suites Canberra Bradd
  • Pacific Suites Canberra Braddon
  • Pacific Suites Canberra Aparthotel
  • Pacific Suites Canberra Aparthotel Braddon

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.