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Pacific Suites Canberra

4.5-star property
100 Northbourne Avenue, Braddon, ACT 1800 796 370
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4.3 out of 5
Very good!
See all 1,013 Wotif Reviews

"Great location and spacious apartment good place to stay for families with teenagers " More

By a verified traveller on Sun 03 Jan 2021

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Hotel Description

Pacific Suites Canberra puts you in the heart of Canberra, within a 20-minute stroll of popular places like Canberra Centre and Australian National University. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a TV with digital channels, and each apartment features free WiFi, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and a pillow menu. A dining area, a coffee/tea maker, and free newspapers are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and concierge services. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services. There's also the convenience of self parking.

Attractions within a 30-minute walk of this 4.5-star Canberra City Centre aparthotel include National Convention Centre and Commonwealth Park.

One Bedroom Apartment Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$152* Per night/room 1 Apr. - 2 Apr.

Two Bedroom Apartment Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Family Suite Balcony

Bed Count 1 King Bed Maximum Occupancy 7 Max

Eco Stay Two Bedroom Apartment Two Bathroom - Limited Housekeeping

Bed Count 1 King Bed Maximum Occupancy 5 Max

High Rise Two Bedroom Two Bathroom Apartment Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Two Bedroom Apartment Two Bathroom Balcony

Bed Count 2 King Beds Maximum Occupancy 5 Max

Pacific Suites Canberra ratings based on 1,013 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Suites Canberra

Everyone (557) Couples (87) Business (4) Family (368)
2 out of 5
The place needs renovating. Huge bathroom with the tiniest shower and bathroom with so much empty space. A lot of construction is happening nearby so very noisy very early in the morning

Posted by , from Hervey Bay on 16 Jan. 2021

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Comment from Hotel Management

17 Jan. 2021 by Jess - Guest Experience Manager

Hi Ken, thank you for taking the time to share your feedback and we are sorry to hear that you didn't enjoy your recent stay. Your feedback has been shared with the team and we do hope you were able to make the most of our central location in Canberra.

4 out of 5
Great location and spacious apartment good place to stay for families with teenagers

Posted by , from Tamworth,NSW,Australia on 3 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Jess - Guest Experience Manager

Thanks for taking the time to leave a review Jamie. Our apartment-style accommodation provides a 'home away from home' experience and we love that you and your family had a terrific stay. See you next time!

2 out of 5
Would never stay there again. No housekeeping for the first five days which wasn’t communicated at any stage and no extra towels or bin bags to accommodate. Cleanliness was not good at all when it was done. Both showers leaked and they couldn’t of cared less when we told them. Husband had to change washers himself so we could shower without the whole bathroom getting wet. Dishwasher didn’t work properly. Kitchen utensils dirty and very limited. Wi-Fi very slow. Many other small things too many to list. Partygoers running a muck in one of the rooms throwing glass bottles over the balcony and smashing the back entry glass doors in. Was told they would send security out but never turned up. Still going at 3.30am fighting and carrying on.

Posted by on 2 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Jess - Guest Experience Manager

Please accept our sincere apologies for your experience. This does not meet our high standards for cleanliness and service, and your review has been shared with senior management for immediate improvements.

5 out of 5
The staff were very helpful and friendly and our unit was beautiful

Posted by , from Sydney on 22 Oct. 2020

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Comment from Hotel Management

23 Oct. 2020 by Jess - Guest Experience Manager

Cheers for the terrific review Julie. See you next time!

3 out of 5
The location was great however the property needs some maintenance work and the room we stayed in wasn’t very clean.

Posted by on 12 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by Jess - Guest Experience Manager

Thank you for taking the time to share your review and your feedback has been passed on to the housekeeping team for immediate improvements.

3 out of 5
Apartment was quite dirty toe nails, hair bands and lip balm left in the bedrooms

Posted by , from Wagga Wagga on 5 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by Jess - Guest Experience Manager

Please accept our sincere apologies for your experience Nathan. This does not meet our high standards of cleanliness and your review has been shared with housekeeping for immediate improvements.

3 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by Jess - Guest Experience Manager

Thanks for taking the time to share your review.

3 out of 5
We liked the location and size of the two bed apartment but very disappointed with the lack of provisions for a family.

Posted by on 5 Oct. 2020

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Comment from Hotel Management

7 Oct. 2020 by Jess - Guest Experience Manager

We are sorry to hear your stay wasn't all terrific, as we always strive to make it. Being a family-friendly hotel is essential for Pacific Suites Canberra and we are continuously looking to enhance our family offerings. Your review has been shared with the team for future improvements.

2 out of 5
This place is normally fantastic but not on this occasion. Wasn’t overly clean, bins full and signs of not the normal standards

Posted by on 27 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by Jess - Guest Experience Manager

Hi Maureen. Please accept our apologies for your recent experience. We have extremely high standards of cleanliness and your review has been shared with the Housekeeping team for immediate improvements.

5 out of 5
Spacious. Great location. Gentlemen at the front desk very obliging.

Posted by on 18 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Jess - Guest Experience Manager

Thanks so much for taking the time to share your feedback and for choosing to stay at the Pacific. See you next time!

About the Pacific Suites Canberra

Location 100 Northbourne Avenue, Braddon, ACT 2601

Property Features

Pacific Suites Canberra offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. There are 2 meeting rooms available. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Pacific Suites Canberra. The aparthotel can provide concierge services and wedding services. For a fee, parking is available. This 4.5-star Canberra aparthotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 8 levels
  • 165 sq m of conference space
  • Built in 2006
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Canberra, ACT (CBR-Canberra Intl.) (9.2 km / 5.7 mi)
  • Train station: Kingston Canberra Station (6.6 km / 4.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Suites Canberra offers 153 accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations offer separate living rooms. A pillow menu is available. Televisions come with digital channels and Netflix. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Television
  • Digital channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 66 lbs
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Upon arrival you will be required to provide a valid credit card for pre-authorization. A security bond will be held against the credit card.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Pets allowed (no fees)
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15 per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clifton Northbourne
  • Clifton Suites
  • Clifton Suites Northbourne
  • Clifton Suites Northbourne Aparthotel
  • Clifton Suites Northbourne Aparthotel Braddon
  • Clifton Suites Northbourne Braddon
  • Pacific Suites Canberra Aparthotel
  • Pacific Suites Aparthotel
  • Pacific Suites Canberra Ascend Hotel Collection
  • Pacific Suites Ascend Hotel Collection
  • Pacific Suites Canberra Ascend Collection
  • Pacific Suites Ascend Collection
  • Pacific Suites Canberra Aparthotel Braddon
  • Pacific Suites Canberra Braddon
  • Pacific Suites Canberra an Ascend Hotel Collection
  • Clifton Suites on Northbourne
  • Pacific Suites Canberra Bradd
  • Pacific Suites Canberra Braddon
  • Pacific Suites Canberra Aparthotel
  • Pacific Suites Canberra Aparthotel Braddon

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.