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"We have been staying at the Jack ( over many names ) for over 30 years and have mostly been happy. We were turned away a couple of years ago because ... " More

By a verified traveller on Fri 26 Jul 2019

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Hotel Description

At The Jack Backpackers you'll be within just a 10-minute stroll of popular attractions like Cairns Central Shopping Centre and Cairns Convention Centre. Highlights at this hostel include 3 bars/lounges, a restaurant, and free self parking.

All 33 rooms feature free WiFi, ceiling fans, and safes.

The restaurant, The Jack, is open for lunch and dinner. Other amenities include free WiFi in public areas, laundry facilities, and a microwave in a common area.

Attractions within a 15-minute walk of this Cairns Central Business District hostel include Cairns Esplanade and Reef Fleet Terminal.

Deluxe Twin Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Shared Dormitory, Women only

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Bed in 8-bed Deluxe Dorm with Ensuite Bathroom

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Shared Dormitory, Mixed Dorm, Ensuite

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

The Jack Backpackers ratings based on 7 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Jack Backpackers

Everyone (6) Couples (1)
2 out of 5

Posted by on 17 Mar. 2020

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5 out of 5
We have been staying at the Jack ( over many names ) for over 30 years and have mostly been happy. We were turned away a couple of years ago because we didn't have passports even though I had two other photo ID cards on me . I see no mention of that policy at this latest stay. The Passport policy was clearly turning away business . Apart from the odd minor thing we are generally happy with the Jack.

Posted by on 26 Jul. 2019

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1 out of 5

Bad

I arrived last Monday with the intention of staying a week. I know you can’t expect too much from a hostel but again I wasn’t staying there for free.. The room was absolutely filthy and there were ants everywhere ( previous stay had sprayed cola everywhere and where this hadn’t been cleaned up the ants were loving this) the room smelt like someone had weed in there too. Overall just felt completely uncomfortable and booked somewhere else to stay during the night of my first stay. would not recommend at all, they have free dinners which is a nice touch but as a solo traveller there wasn’t an easy way to meet people it felt like every man for himself too.

Posted by on 18 Apr. 2018

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4 out of 5

Excellent hotel within the City CBD

Pros: tidiness and staff very helpful
Location: location is excellent and close to seaside and Esplanade
the rooms were very tidy and staff very accommodating. hotel situated witin the CBD and walking distances to shops and esplanande. very handy and cheap acommodation in Cairns central.

Posted by , from Fiji on 18 Feb. 2018

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Comment from Hotel Management

26 Feb. 2018 by The Jack

Thanks for staying with us. We appreciate your feedback! If you are ever in Cairns again we would love to have you stay at The Jack again!

2 out of 5

You get what you pay for.

Pros: Central. Cheap.
Cons: Advance notice regarding the noisy pub below on certain nights.
Location: Central. Great location.
Cheap room in Cairns. You only find out about the noise after you click through the payment page. You have to sign a disclaimer about the noise when booking in. Lucky for me this was all done on a non noisy night.

Posted by , from Sydney on 5 May 2017

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2 out of 5
Staff were wonderful and willing to help us with all our needs. Unfortunately the room was in a bad condition. Curtains did not close propery so our room was on display for everyone and did not lock from inside. Fan was cracked and noisy. Paint was peeling off the walls and room was not cleaned. Including dirty bedding, marks on the mirror and walls.

Posted by on 27 Jul. 2016

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1 out of 5

CRAZY LOUD!!!

Pros: Good location, friendly staff.
Cons: A warning about the level of noise would be helpful, or build a wall between the band and the rooms.
The room was right next to an open air night club with a live band. It was too loud to stay the night, we paid for the night and left for somewhere quieter around 10.30 because we were told it would go on till 2am. It was even too loud to mess up the bed!!! There was no mention of the excessive noise on Wotif, I have stayed at plenty of pubs and expected some noise but this was off the scale. Probably should have read some reviews first, I guess we did our dough on this one.

Posted by , from Nth QLD on 12 Jun. 2016

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Property Features

There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at The Jack Backpackers. Free self parking is available. Smoking is allowed in designated areas at this Cairns hostel.

  • 33 guestrooms or units
  • 2 levels
  • 2 buildings
  • 3 bars or lounges
  • Dining venue
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Microwave in a common area

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (7 km / 4.3 mi)
  • Train station: Cairns Station (0.8 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

The Jack Backpackers offers 33 air-conditioned accommodations with safes and ceiling fans. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Bathrooms include showers. Housekeeping is provided daily.

  • Communal kitchen access
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Safe
  • Air conditioning
  • Ceiling fan

Food & Drink

The Jack - This restaurant serves lunch and dinner. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9 AM - 8 PM. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's reception hours are 9 AM-7 PM on public holidays.

This property has a live venue on its site. Guests should expect a high level of noise until 2 AM.

The front desk at this property is open daily from 9 AM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

  • Long-term renters welcome
  • Noise-free rooms not guaranteed
  • Security system
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 30 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Jack Backpackers Hostel Cairns
  • Jack Backpackers Hostel
  • Jack Backpackers Cairns
  • Jack Backpackers
  • The Jack Backpackers Cairns
  • The Jack Backpackers Hostel/Backpacker accommodation
  • The Jack Backpackers Hostel/Backpacker accommodation Cairns

You should know

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.