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3.7 out of 5

"Was okay. Staff are super friendly, room wasn’t that clean. Had hair in the fridge and mould. " More

By a verified traveller on Mon 03 Sep 2018

Hotel Description

Rydges Plaza Cairns puts you in the heart of Cairns, within just a 10-minute stroll of Cairns Zoom and Wildlife Dome and Cairns Night Markets. Highlights at this hotel include in-room free WiFi, free high-speed Internet and balconies.

You can enjoy flat-screen TVs with digital channels, and all 101 rooms feature coffee/tea makers, free newspapers and in-room massages. Fridges and room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and premium bedding. Hairdryers, phones and irons/ironing boards are also available.

The restaurant, LILO Restaurant and Bar, serves local cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the outdoor swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a conference centre and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4-star Cairns Central Business District hotel include Cairns Central Shopping Centre and Cairns Convention Centre.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$108 per night

Deluxe Twin Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Rydges Plaza Cairns ratings based on 509 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Rydges Plaza Cairns

Everyone (317) Couples (124) Business (1) Students (1) Family (60) Other (1)
4 out of 5

Posted by on 17 May 2019

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2 out of 5
Property was very old. The bar and restaurant was closed on the night we stayed without any prior warning to us.

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Evan Coleman - Rooms Division Manager

Hi There, Thank you for staying with us. We hope to have the chance to see you again. Kind regards

3 out of 5
The location was excellent. We had a lovely lady look after our room most days we were there.

Posted by on 24 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Evan Coleman - Rooms Division Manager

Thank you for the great feedback, we will be sure to pass on your lovely comments to the team member. Please come back again soon. Kind regards

3 out of 5
There were many young people drinking in the hallway at night for 3-4 hrs. Tried to call the reception but information booklet was broken and couldn’t find it.

Posted by on 21 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Evan Coleman - Rooms Division Manager

Hi there, I'm sorry to hear that your stay was impacted due to the noise of other guests. I have asked our housekeeping team to inspect the room compendiums to avoid this issue in the future. Kind regards

4 out of 5
It was great to have free wifi unlimited ... was great for my kids...

Posted by on 15 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by Evan Coleman - Rooms Division Manager

Hi there, Thank you for staying with us. Wi-Fi is a must have these days and Rydges Plaza Cairns are happy to offer this complimentary to all guests. We hope to see you and your family again Kind regards

4 out of 5
Great location, and common areas (pool, reception), have been renovated to a high standard. Rooms very tired and old looking.. clean, but it does feels like you are in a dodgy highway motel in the actual room. Staff members were very helpful and friendly.

Posted by on 14 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Evan Coleman - Rydges Plaza Cairns

Thank you for taking the time to leave your feedback. We are currently in the middle of plans for a refresh of our rooms and our team is working hard to get these into action. We look forward to presenting them once everything is set. Kind regards

4 out of 5
Location is fine . Reasonably quiet . Plenty of breakfast options nearby .

Posted by on 11 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Evan Coleman - Rydges Plaza Cairns

Thank you for choosing to stay with us. We hope to see you again. Kind regards

4 out of 5
Staff service was good enjoyed rhe stay will recommend accommodation to friends and family.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Evan Coleman - Rydges Plaza Cairns

Thank you for the lovely feedback. We're glad to hear you enjoyed your time with us. All the best until your next visit. Cheers

4 out of 5
Bed were comfy, great locality to shops, restaurants Night staff at reception very knowledgeable

Posted by on 10 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Evan Coleman - Rydges Plaza Cairns

Hi There, Thank you for the kind words and for choosing to stay with us. We hope to see you again.

2 out of 5
Extremely run down and needs a serious renovation or possibly demolish it and start again.

Posted by on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Evan Coleman - Rydges Plaza Cairns

Thank you for taking the time to leave your feedback. We are working towards a renovation of the property and hope to start this towards the end of year. We look forward to putting plans into motion as soon as they are ready. Thanks

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly Rydges Plaza Cairns. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Cairns hotel.

  • 1 building
  • 101 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7.1 km / 4.4 mi)
  • Train station: Cairns Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Rydges Plaza Cairns offers 101 forms of air-conditioned accommodation with minibars and free newspapers. Rooms open to balconies. Beds feature premium bedding. 32-inch Flat-screen televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 9:30 AM.

LILO Restaurant and Bar – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 27.50 for adults and AUD 10.50 for children (approximately)
  • Self-parking fee: AUD 10 per day
  • In-room safe fee: AUD 3.30 per day
  • Rollaway bed fee: AUD 50.0 per night
  • On-site credit card charges are subject to a surcharge of AUD 1.08

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Plaza Cairns Hotel
  • Rydges Plaza Cairns
  • Rydges
  • Rydges Plaza Hotel Cairns
  • Cairns Rydges Plaza Hotel
  • Rydges Plaza Cairns Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.