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3.6 out of 5

"Good location, hotel is dated but beds were so comfortable! " More

By a verified traveller on Sun 12 Jul 2020

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Hotel Description

Reef Plaza Hotel puts you in the heart of Cairns, within just a 10-minute stroll of Cairns Zoom and Wildlife Dome and Cairns Night Markets. Highlights at this hotel include in-room free WiFi, free Internet, and balconies.

All 101 rooms feature flat-screen TVs with digital channels, and you can enjoy coffee/tea makers, in-room massages, and hair dryers. Premium bedding and free toiletries are nice touches to enhance your stay. Additionally, refrigerators, minibars, and phones are available.

The restaurant, LILO Restaurant and Bar, serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the outdoor swimming pool, sauna, and pool loungers. A conference center and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 3.5-star Cairns Central Business District hotel include Cairns Central Shopping Centre and Cairns Convention Centre.

Reef Plaza Hotel ratings based on 555 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Reef Plaza Hotel

Everyone (329) Couples (125) Business (1) Students (1) Family (81) Other (1)
4 out of 5
Good location, hotel is dated but beds were so comfortable!

Posted by on 12 Jul. 2020

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4 out of 5
Location to shops etc. is perfect. The property is aging and needs a refurbishment.

Posted by on 18 May 2020

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Comment from Hotel Management

18 May 2020 by Jorge Pinheiro

Hello, thank you very much for taking the time to rate us and leave us a message. We are glad that overall you enjoyed your stay with us. We are currently taking different steps to evaluate and refurbishment the rooms. We already have a couple that are more modern. Hopefully we will see you next time here and you will be able to experience one of those. Kind regards and stay safe, Reef Plaza Hotel

2 out of 5
the location is great the room size is good. the whole place smells of mould. the ceilings in our room were covered in mould. the rooms still have the 1980's tapware. the tiles are all mismatched and the grout needs replacing. It is old tired and smelly

Posted by on 23 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Jorge Pinheiro

Hello, Thanks for taking the time to leave us a review. Sorry to read that your experience didn't match your expectations. We are currently evaluating different possibilities for a refurbishment and we hope that next time that you visit us you can stay in a renewed room and have a better experience. Kind regards, Jorge Pinheiro Reef Plaza Hotel Team Member

3 out of 5
The reception staff were friendly and could not do enough to help especially the one woman who was on the desk on Saturday and Sunday. The hotel needs an update but the staff made up for that.

Posted by , from Sydney on 15 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Emily - Reception

Hi Jill, Thank you for taking the time to leave a review. Our staff will be glad to hear your feedback. We are currently planning a refresh of the building and look forward to putting those plans into action once ready. We hope to welcome you back to the Reef Plaza Cairns in the future. Kind regards.

2 out of 5
Mouldy ceiling, water leaked from air con onto tiles and had to use a towel on floor to prevent slipping, leg on desk fell off.

Posted by on 28 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by Emily - Reception

Thank you for taking the time to leave a review, it is feedback like this that helps us improve. Please feel free to contact us at the hotel directly if you wish to follow up further.

5 out of 5
clean, friendly staff, very spacious close to cairns central and the city

Posted by on 15 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Emily - Reception

Hi, thank you for your positive feedback. Glad to hear you enjoyed your stay here at Rydges. We are lucky to be in such a fantastic location here in the City Centre. We hope to see you back again on your next visit!

4 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Emily - Reception

Thank you for taking the time to leave some positive feedback, we hope to see you again on your next visit!

4 out of 5
It was old but clean establishment. Staff friendly. Pool great.

Posted by , from Port Stephens on 10 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Emily - Reception

Hi Guy, thank you for taking the time to leave us some positive feedback. Our staff work hard to ensure we provide the best possible customer service so they will be glad to hear their efforts are appreciated. We hope to see you back again soon! Kind regards.

3 out of 5
Straight up, I've stayed there before and it is great bang for buck but not somewhere I'd take my newlywed for the honeymoon! It is very dated and if I were a property developer I'd build a new hi-rise on the same block. It is great for a quick over night stay. The staff were great and very friendly but the big let down was the dated building. It was kept clean and tidy. Don't go there expecting 4 or 5 stars.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Emily - Reception

Thank you for taking time to leave a review. Our staff work very hard to provide all of our guests with amazing customer service. They will be glad to hear their efforts are appreciated. Our team are currently working on plans to bring a refresh to the property and are looking forward to starting as soon as they are ready. We look forward to welcoming you back to Rydges Plaza Cairns. Kind regards

3 out of 5
Location was good but bathrooms and linens were great. My daughter had some lumps on her legs after sleeping there on first night.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by Emily - Reception

Thank you for taking the time to leave a review of our hotel, we are lucky to be in such a great location! Please contact us directly at the hotel should you wish to follow up further. Kind Regards,

Property Features

Reef Plaza Hotel offers its guests an outdoor pool and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Reef Plaza Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 1 building
  • 101 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Reef Plaza Hotel offers 101 accommodations with minibars and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

LILO Restaurant and Bar - This restaurant specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Reef Plaza Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals not allowed
  • Number of children who can stay for free – 12
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 10 per day
  • In-room safe fee: AUD 3.30 per day
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.08

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Cairns Plaza
  • Rydges Hotel Cairns Plaza
  • Rydges Plaza Cairns
  • Cairns Rydges Plaza Hotel
  • Rydges Plaza Cairns Hotel Cairns
  • Rydges Plaza Hotel Cairns
  • Rydges Plaza Cairns Hotel
  • Rydges Plaza Cairns
  • Reef Plaza Hotel Hotel
  • Reef Plaza Hotel Cairns
  • Reef Plaza Hotel Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.