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4.3 out of 5

"The property was quiet and clean. The staff were very friendly and helpful. Great breakfast. " More

By a verified traveller on Mon 28 Dec 2020

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Hotel Description

A family-friendly stay in Cairns awaits you at Hotel Grand Chancellor Palm Cove. You'll be 0.7 km (0.4 mi) from Palm Cove Beach and 4.1 km (2.6 mi) from Clifton Beach. Highlights at this hotel include in-room free WiFi, patios, and plasma TVs.

All 140 rooms feature coffee/tea makers, in-room massages, and ceiling fans. Refrigerators, safes, and hair dryers are also available.

A day of pampering can include massages and body wraps. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy access to 2 outdoor swimming pools along with a kids' swimming pool and a waterslide. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Palm Cove hotel, you'll be 13.1 km (8.1 mi) from Great Barrier Reef.

Superior Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$109* Per night/room 19 Jan. - 20 Jan.

Superior King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Grand Chancellor Palm Cove ratings based on 408 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Palm Cove

Everyone (145) Couples (134) Family (124)
5 out of 5
The property was quiet and clean. The staff were very friendly and helpful. Great breakfast.

Posted by on 28 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by HGC Palm Cove

Thanks so much for your feedback! We are glad that you enjoyed your stay.

3 out of 5
Very ordinary breakfast but room was clean and tidy

Posted by , from Brisbane on 21 Sep. 2020

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Comment from Hotel Management

6 Oct. 2020 by Peter Yared

Dear Steve, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with the breakfast served in the Restaurant. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Executive Chef and Food & Beverage Manager. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager

5 out of 5

Posted by on 9 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Hotel Manager

Dear Traveler, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5
Staff was extremely helpful. Beds were comfortable and pool area very nice.

Posted by , from Sydney on 5 Aug. 2020

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Comment from Hotel Management

6 Aug. 2020 by Hotel Manager

Dear Leonarda, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

2 out of 5
The room stank of dampness and mold, no facilities available, no room service no bar. will not stay there again.

Posted by , from Brisbane on 25 Jul. 2020

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Comment from Hotel Management

27 Jul. 2020 by Hotel Manager

Dear Mr Goodwin, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the facilities available and aspects of your room. I would appreciate the opportunity to discuss your stay in further detail so please contact me at hm@hgcpalmcove.com.au and we can continue this discussion off line. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Tony Vitinaros, Hotel Manager

5 out of 5
Great stay. Friendly staff and the room was decent. Good for a couple

Posted by , from Cairns on 30 Jun. 2020

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Comment from Hotel Management

6 Jul. 2020 by Hotel Manager

Dear Missy , Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Tony Vitinaros, Hotel Manager

5 out of 5

Posted by on 6 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Katrina

Thank you for your 5 out of 5 rating. We are glad you have enjoyed your stay. We'll look forward to welcoming you back to Palm Cove on your next visit. Kind Regards

5 out of 5
Excellent location and service. Great value for money

Posted by on 15 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Katrina

Dear Traveler, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

4 out of 5
Great location, walking distance to beach and restaurants. Handy to Kuranda. Comfortable rooms with king bed appreciated. TV range wasn't great.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Katrina

Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5
The large pool was great but it was difficult for older people to get into without help. Some form of rail and steps would be a boon.

Posted by on 1 Oct. 2019

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Comment from Hotel Management

2 Oct. 2019 by Katrina

Dear Traveler, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

About the Hotel Grand Chancellor Palm Cove

Location Coral Coast Drive, Palm Cove, QLD 4879

Property Features

As a guest of Hotel Grand Chancellor Palm Cove, you'll find 2 outdoor swimming pools, a waterslide, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 5102 square feet (474 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Grand Chancellor Palm Cove. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cairns hotel.

  • 140 guestrooms or units
  • 2 levels
  • 2 buildings
  • 5102 sq ft of conference space
  • 474 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (25.8 km / 16 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Grand Chancellor Palm Cove offers 140 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to patios. 102-cm plasma televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Private patio
  • HD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Hotel Grand Chancellor Palm Cove has a restaurant on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 18.95 for adults and AUD 11.95 for children (approximately)
  • Airport shuttle fee: AUD 24.00 per person (one-way)
  • Airport shuttle fee per child: AUD 24.00 (one way), (from 3 to 12 years old)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor Palm Cove
  • Hotel Grand Chancellor Palm Cove
  • Palm Cove Grand Chancellor
  • Chancellor Palm Cove Palm Cove
  • Hotel Grand Chancellor Palm Cove Hotel
  • Hotel Grand Chancellor Palm Cove Palm Cove
  • Hotel Grand Chancellor Palm Cove Hotel Palm Cove

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.