Skip to main content
Beginning of main content
4.3 out of 5

"Excellent location and service. Great value for money " More

By a verified traveller on Tue 15 Oct 2019

Enter dates to see availability

Hotel Description

A family-friendly stay in Palm Cove awaits you at Hotel Grand Chancellor Palm Cove. You'll be 0.7 km (0.4 mi) from Palm Cove Beach and 4.1 km (2.6 mi) from Clifton Beach. Highlights at this hotel include in-room free WiFi, patios, and plasma TVs.

All 140 rooms feature coffee/tea makers, in-room massages, and ceiling fans. Refrigerators, safes, and hair dryers are also available.

A day of pampering can include massages and body wraps. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy access to 2 outdoor swimming pools along with a kids' swimming pool and a waterslide. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Palm Cove hotel, you'll be 13.1 km (8.1 mi) from Great Barrier Reef.

Superior Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$85* Per night/room 28 Jun. - 29 Jun.

Superior King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Grand Chancellor Palm Cove ratings based on 402 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Palm Cove

Everyone (143) Couples (132) Family (123)
5 out of 5

Posted by on 6 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

7 Jan. 2020 by Katrina

Thank you for your 5 out of 5 rating. We are glad you have enjoyed your stay. We'll look forward to welcoming you back to Palm Cove on your next visit. Kind Regards

5 out of 5
Excellent location and service. Great value for money

Posted by on 15 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Oct. 2019 by Katrina

Dear Traveler, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

4 out of 5
Great location, walking distance to beach and restaurants. Handy to Kuranda. Comfortable rooms with king bed appreciated. TV range wasn't great.

Posted by on 8 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

14 Oct. 2019 by Katrina

Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5
The large pool was great but it was difficult for older people to get into without help. Some form of rail and steps would be a boon.

Posted by on 1 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

2 Oct. 2019 by Katrina

Dear Traveler, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5
The staff at the Hotel Grand Chancellor are the BEST, from the breakfast staff to the cleaners all so friendly and professional, they are there to help in ever way.

Posted by , from Melbourne on 17 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

19 Sep. 2019 by Katrina

Dear Christina, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5
We had a great stay over 5 days. We loved Palm Cove

Posted by on 8 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

9 Sep. 2019 by katrina

Dear Traveler, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

4 out of 5
Very very comfortable bed. Very clean but didn't like having to climb into bath tub to have a shower.

Posted by on 18 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

19 Aug. 2019 by katrina

Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

4 out of 5
Lovely place to stay, even if it’s only for 1 night.

Posted by on 14 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Aug. 2019 by katrina

Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5
Service was great. Check out time longer than other hotels.

Posted by on 10 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

12 Aug. 2019 by katrina

Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

3 out of 5
Staff were very helpful Room was a bit run down bed and pillows and couch uncomfortable Lack of crockery and cutlery Inability to get something to eat after 9.30 - delayed flight meant late arrival Tarriff was very reasonable

Posted by on 14 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Jul. 2019 by Katrina

Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

About the Hotel Grand Chancellor Palm Cove

Location Coral Coast Drive, Palm Cove, QLD 4879

Property Features

As a guest of Hotel Grand Chancellor Palm Cove, you'll find 2 outdoor swimming pools, a waterslide, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 5102 square feet (474 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Grand Chancellor Palm Cove. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Palm Cove hotel.

  • 140 guestrooms or units
  • 2 levels
  • 2 buildings
  • 5102 sq ft of conference space
  • 474 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (25.8 km / 16 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Grand Chancellor Palm Cove offers 140 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to patios. 102-cm plasma televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Private patio
  • HD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Hotel Grand Chancellor Palm Cove has a restaurant on site.

Spa Services

  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25.00 per person (approximately)
  • Airport shuttle fee: AUD 24.00 per person (one-way)
  • Airport shuttle fee per child: AUD 24.00 (one way), (from 3 to 12 years old)
  • Late check-out fee: AUD 90.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor Palm Cove
  • Hotel Grand Chancellor Palm Cove
  • Palm Cove Grand Chancellor
  • Novotel Palm Cove Hotel Palm Cove
  • Palm Cove Novotel
  • Chancellor Palm Cove Palm Cove
  • Hotel Grand Chancellor Palm Cove Hotel
  • Hotel Grand Chancellor Palm Cove Palm Cove
  • Hotel Grand Chancellor Palm Cove Hotel Palm Cove

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.wotif.com/Cairns-Hotels-Hotel-Grand-Chancellor-Palm-Cove.h9350-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cairns-Hotels-Hotel-Grand-Chancellor-Palm-Cove.h9350-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Cairns-Hotels-Hotel-Grand-Chancellor-Palm-Cove.h9350-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.