4.3 out of 5

"A bit run down but overall good value for money. Timber furniture in rooms need revarnishing or replacement. Probably due for a renovation but the p ... " More

By a verified traveller on Mon 13 Aug 2018

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Hotel Description

A family-friendly stay in Palm Cove awaits you at Hotel Grand Chancellor Palm Cove. You'll be 0.7 km (0.4 mi) from Palm Cove Beach and 2.5 km (1.6 mi) from Clifton Beach. Highlights at this hotel include in-room free WiFi, patios and plasma TVs.

You can enjoy in-room childcare, coffee/tea makers and in-room massages, featured in all 140 rooms. Fridges and room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Ceiling fans, safes and hairdryers are also available.

A day of pampering can include massages and body wraps. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy access to 2 outdoor swimming pools along with an outdoor tennis court and a kids' swimming pool. Additionally, you'll find free WiFi in public areas, a conference centre and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this 4-star Palm Cove hotel include Skyrail Rainforest Cableway and Great Barrier Reef.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$113 per night

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Palm Cove ratings based on 391 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Palm Cove

Everyone (141) Couples (126) Family (122)
4 out of 5
I t was quiet. no intrusive away from main stream Chaos. Breakfast good. not so sure on dinner . not horrible , ok

Posted by on 11 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by Katrina

Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5

Posted by on 9 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Katrina

Dear Traveler. Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

5 out of 5
Everything was fine, but the fridge needs defrosting badly

Posted by on 20 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by katrina

Dear Traveler Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

3 out of 5

Posted by on 16 Feb. 2019

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5 out of 5

Posted by on 8 Oct. 2018

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Comment from Hotel Management

19 Oct. 2018 by Katrina

Dear Anonymous, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

4 out of 5

Posted by on 10 Sep. 2018

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Comment from Hotel Management

19 Oct. 2018 by Katrina

Dear Anonymous, Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

3 out of 5
The staff were lovely, the hotel was comfortable and clean. But it was outdated And more expensive than the air bnb’s in the area - which were modern and had more facilities.

Posted by on 30 Aug. 2018

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Comment from Hotel Management

19 Oct. 2018 by Katrina

Dear Anonymous, Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. In regards to your outdated comment, we are excited to share that we are commencing a room refurbishment commencing in November. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Katrina Gordon, Hotel Manager

4 out of 5
Lovely resort, clean, close to the beach. 3 Minor issues. 1) Pool water too cold (needs solar heating) 2) Pool deck chairs need padding. 3) TV reception poor due to Inhouse movie conection.

Posted by , from Melbourne on 17 Aug. 2018

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3 out of 5

Good value

A bit run down but overall good value for money. Timber furniture in rooms need revarnishing or replacement. Probably due for a renovation but the price is good because it is a bit worn out.

Posted by on 13 Aug. 2018

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3 out of 5
Average hotel Very limited room facilities Good staff..... Small bathrooms

Posted by on 6 Aug. 2018

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About the Hotel Grand Chancellor Palm Cove

Location Coral Coast Drive, Palm Cove, QLD 4879

Property Features

Hotel Grand Chancellor Palm Cove offers its guests 2 the outdoor swimming pools, an outdoor tennis court, a waterslide, and a kid's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5102 square feet (474 square metres) and includes conference centres. Tour or ticket assistance, an arcade/games room, and multilingual staff are also featured at the family-friendly Hotel Grand Chancellor Palm Cove. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Palm Cove hotel.

  • 140 guestrooms or units
  • 2 levels
  • 2 buildings
  • 5102 sq ft of conference space
  • 474 sq. m of conference space
  • Built in 1987
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis court1
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (25.8 km / 16 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Grand Chancellor Palm Cove offers 140 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to patios. A pillow menu is available. 102-cm Plasma televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Palm Cove hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private patio
  • In-room dining (limited hours)
  • HD television
  • Films for purchase
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Hotel Grand Chancellor Palm Cove has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25.00 per person (approximately)
  • Airport shuttle fee: AUD 24.00 per person (one-way)
  • Airport shuttle fee per child: AUD 24.00 (one way), (from 3 to 12 years old)
  • Late check-out fee: AUD 90.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Grand Chancellor Palm Cove
  • Grand Chancellor Palm Cove
  • Hotel Grand Chancellor
  • Novotel Palm Cove Hotel Palm Cove
  • Palm Cove Novotel

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.