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3.8 out of 5

"Great view, good price, room was older though and the air conditioning was very average but we enjoyed it thanks " More

By a verified traveller on Mon 05 Oct 2020

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Hotel Description

Oakwood Hotel & Apartments Brisbane places you steps from Howard Smith Wharves and within a 15-minute stroll of Eagle Street Pier. Highlights at this aparthotel include an outdoor swimming pool, a 24-hour fitness center, and a spa tub.

You can enjoy a flat-screen TV with cable channels, and each apartment features free WiFi, an iPod dock, and free bottled water. A refrigerator and a microwave make in-room dining convenient. A safe, a hair dryer, and an iron/ironing board are also available. Housekeeping is available on request.

The café, Oakwood Cafe, is open for breakfast. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. To-go breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 4-star Brisbane Central Business District aparthotel include Queen Street Mall and Brisbane Botanic Gardens.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$93* Per night/room 6 Dec. - 7 Dec.

Studio, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom, River View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms (Loft Style)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Oakwood Hotel & Apartments Brisbane ratings based on 349 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Oakwood Hotel & Apartments Brisbane

Everyone (260) Couples (49) Family (28)
4 out of 5
Great view, good price, room was older though and the air conditioning was very average but we enjoyed it thanks

Posted by on 5 Oct. 2020

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Comment from Hotel Management

8 Oct. 2020 by Management

Dear Valued Guest, Thank you for taking the time to share your review of Oakwood Hotel & Apartments. I am pleased that you enjoyed your stay, we look forward to welcoming you back to the hotel. Kind regards Management

5 out of 5
Great view, very helpful and attentive staff, for an overnight stay in Brisbane, this place was just perfect. We will be back!

Posted by , from Gold Coast on 1 Oct. 2020

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Comment from Hotel Management

8 Oct. 2020 by Management

Hi Jason, We are delighted to hear you loved your stay at Oakwood Hotel & Apartments. Thank you very much for taking the time to share your feedback. We look forward to seeing you again for another great stay. Best regards Management

5 out of 5

Posted by on 13 Sep. 2020

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Comment from Hotel Management

6 Oct. 2020 by The Guest Services Team

Hey, Thanks for rating your recent stay with us! We are glad to know you enjoyed your time and we hope to welcome you back soon. Until then,

1 out of 5
The photos are very misleading. My room was the size of a shoe box, sheets hadn't been changed from the previous person as there were stains and strands of hair left behind, cigarette butts on the balcony, carpet hadn't been vacuumed, bathroom wasn't clean, more hair was found in the shower. I checked out within 2 hours of checking in and stayed somewhere else. Definitely wouldnt recommend this place to anyone.

Posted by on 10 Sep. 2020

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Comment from Hotel Management

15 Sep. 2020 by The Guest Services Team

Dear Valued Guest, We would like to start by apologising profusely for the state of your room. This is by far not the level of cleanliness we pride ourselves in and we have arranged a meeting with our outsourced housekeeping team as to why this has occurred and how we can support them to ensure that this never happens again. We once again apologise.

3 out of 5
I called prior to booking to ask about off street parking to which the reply was yes. When checking in I was told parking was full and had to use parking station at bottom of the street. The overnight parking cost $30, not the end of the world but annoying all the same. Staff were friendly,and helpfull.

Posted by , from Brisbane on 30 Aug. 2020

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Comment from Hotel Management

2 Sep. 2020 by The Guest Services Team

Hey Woodsy, We are sorry to the miscommunication, while there is no street-side parking on Ivory Lane there is some within walking distancing. Like many city-based hotels, parking on the street is luck of the draw. Due to this we do offer secure on-site parking and secure parking solutions close by. We cannot wait to welcome you back soon! Until then,

3 out of 5
The reception service was great and the price was okay however the room was very dated and had ripped curtains which had masking tape on the back holding it together.

Posted by , from Gold Coast on 16 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by The Guest Services Team

Hey KMinahan, We would like to start by thanking you for your feedback and we appreciate the kind words about our front office staff. We hope to welcome you back soon! Until then,

4 out of 5

Posted by on 16 Aug. 2020

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Comment from Hotel Management

16 Aug. 2020 by The Guest Services Team

Dear Valued Guest, Thank you for taking the time to review your recent stay with us! We are glad to know you enjoyed your time and we hope to welcome you back soon! Until then,

5 out of 5

Posted by on 10 Aug. 2020

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Comment from Hotel Management

16 Aug. 2020 by The Guest Services Team

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We hope to welcome you back soon! Until then,

1 out of 5
Was a horrible stay the rooms smelt like dirty socks and one off the rooms had blood on the pillow case and the hotel took 6 hours to clean the room after the complaint. Never staying there agajn

Posted by , from Brisbane on 2 Aug. 2020

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Comment from Hotel Management

6 Aug. 2020 by The Guest Services Team

Dear Aidan, We would like to start by apologising profusely for the condition your room was found in. Please know that this is not the standard we uphold here and we have spoken the Housekeeping team responsible. We are now working with them to improve our services for future stays and hope that you will give us another chance in the future to win back your trust. Once again we apologise. Kind regards

4 out of 5
Friendly staff Great views Bathroom dated it still a very well equipped and functional apartment

Posted by , from Brisbane on 26 Jul. 2020

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Comment from Hotel Management

6 Aug. 2020 by The Guest Services Team

Hey Nicky, Thanks for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear the staff made you feel welcome! Until next time,

About the Oakwood Hotel & Apartments Brisbane

Location 15 Ivory Lane, Fortitude Valley, QLD 4000

Property Features

There's a coffee shop/café on site, as well as a snack bar/deli. Public spaces have free WiFi. Oakwood Hotel & Apartments Brisbane offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Event space at this aparthotel measures 235 square feet (22 square meters) and includes conference space. Oakwood Hotel & Apartments Brisbane also features tour/ticket assistance, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane aparthotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 9 levels
  • 235 sq ft of conference space
  • 22 sq m of conference space
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (17.4 km / 10.8 mi)
  • Train station: Brisbane Fortitude Valley Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oakwood Hotel & Apartments Brisbane offers 162 accommodations with iPod docking stations and laptop-compatible safes. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brisbane aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on request.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Oakwood Cafe - This café serves breakfast only.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: AUD 15 per person (approximately)
  • Self parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 3.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oakwood Apartments Brisbane Apartment
  • Oakwood Hotel Apartments Brisbane
  • Oakwood & Apartments Brisbane
  • Oakwood Hotel Apartments Brisbane
  • Oakwood Hotel & Apartments Brisbane Aparthotel
  • Oakwood Hotel & Apartments Brisbane Fortitude Valley

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.