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4.4 out of 5

"good rooms clean and tidy takes a long time to recieve deposit back though " More

By a verified traveller on Sun 06 Sep 2020

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Mantra On Edward. Within just a 10-minute stroll, you'll find popular attractions like Queen Street Mall and King George Square. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a TV with cable channels, and each apartment features a balcony, an iPod dock, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. WiFi, a coffee/tea maker, and a safe are also available. Weekly housekeeping is available.

Enjoy the fitness center and sauna. A meeting room and a business center are among the business amenities offered. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Within a 15-minute walk of this 4.5-star Brisbane Central Business District property, attractions include Roma Street Parkland and Brisbane City Hall.

Apartment, 1 Bedroom (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 3 Bedrooms (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Mantra On Edward ratings based on 253 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra On Edward

Everyone (174) Couples (17) Family (59)
5 out of 5
good rooms clean and tidy takes a long time to recieve deposit back though

Posted by , from brisbane on 6 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Annie Hsieh

Deear Damo, We very much appreciate your comments regarding your stay at the Mantra on Edward - Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Hsieh General Manager

5 out of 5

Posted by on 27 Jun. 2020

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Comment from Hotel Management

27 Jun. 2020 by Mantra on Edward Team

Thanks for your great review of your stay with us at Mantra On Edward. We hope to see you back again soon

5 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Annie H

Dear Valued Guest, Please allow me to personally thank you very much for filling out our online survey. It is thanks to feedback like yours that we can improve what we do or celebrate if we got it right. I look very much forward having you with us soon again and remain with the warmest greetings, Annie Hsieh General Manager – Mantra on Edward Brisbane

5 out of 5
Great location in the city. Close to everything. Room was clean tidy and had everything we needed. Views of the city were great.

Posted by , from Sunshine Coast on 1 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Annie H

Dear Sally, We are delighted you enjoyed your stay at The Mantra on Edward! We greatly value your positive feedback and thank you for the kind compliments of the service you received. We hope to warmly welcome you back again soon. With kind regards, Annie Hsieh, General Manager – Mantra on Edward Brisbane

5 out of 5
Lady at the front counter was lovely! The hotel was in the perfect location and great value for money

Posted by on 23 Dec. 2019

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Comment from Hotel Management

25 Dec. 2019 by Annie H

Dear Valued Guest, Thanks for taking the time to share your feedback about your recent stay with us at Mantra On Edward. We greatly appreciate your feedback and we are glad you overall enjoyed your stay with us. We look forward to seeing you again one day. Best Wishes, Annie Hsieh General Manager

2 out of 5
The staff were really nice and helpful. There was glass in our room on the floor, the carpet smelt like it was damp. I didn’t realise we had to pay the $200 security deposit on arrival, the parking everyday and the extra cost for a cot. By the time all that money adds up it was a pretty expensive stay for a really disappointing room. Wouldn’t stay again

Posted by on 16 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Annie H

Good evening, I am sorry to hear of your experiences with our hotel. Please rest assured that your comments are being passed onto the relevant individuals to ensure that we do not have a repeat experience. In regards to the security deposit and parking expenses, it does state on all websites that we market on of the relevant fees and conditions. All Inner City hotels in Brisbane charge for Parking. We think our rate is positioned well in the market and offers good value however we understand that guests may wish to seek out a better deal themselves. All Mantra Hotels within Brisbane CBD undertake the same practice of a credit card preauthorization of $200. This is in place to guarantee against any charges that may be incurred such as Telephone calls, Car Parking or Food and Beverage services. We hope we get an opportunity to welcome you in the future. Kind Regards, Annie Hsieh General Manager

1 out of 5
On arrival hit with additional costs- 200 bond for room and 35 for parking. Also asked for 1 queen and 2 singles, found 1 queen and 2 singles pushed together and made into a one bed.

Posted by on 14 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Annie H

Dear Valued Guest, Thanks for sharing your view about your recent stay. We value and appreciate our guests sharing their feedback. I have reviewed your reservation and I can confirm that there is certainly information displayed on all websites that our hotel markets on to advise of the required incidental deposit displayed under the Fine Print section. I am sorry that you did not read through the web page completely before making your booking, all Mantra Hotels within Brisbane CBD undertake the same practice of a credit card preauthorization of $200. This is in place to guarantee against any charges that may be incurred such as Telephone calls, Car Parking or Food and Beverage services. In regards to parking, this is a reality of an Inner City hotel as nearly all Brisbane properties charge for Parking. We think our rate is positioned well in the market and offers good value however we understand that guests may wish to seek out a better deal themselves. We are sorry if you had an expectation of free parking however our costs are clearly displayed across all websites that we market into. Thank you again for sharing your comments, and although critical, we still appreciate your feedback. We hope that one day we may be able to restore your faith in us and welcome you back again when next in Brisbane. Kind Regards, Annie Hsieh General Manager

5 out of 5
We loved our stay there and the service was fantastic, the only thing that I couldn’t find was a book in the room that tells you where things are. Other then that it was fantastic.

Posted by on 9 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Annie H

Good evening, We are very happy to hear of your recent enjoyable experience at the Mantra on Edward. Unfortunately, our property does not feature a destination guide book, however our staff are able to recommend attractions and restaurants, while also providing maps. We hope to welcome you to the Mantra on Edward again in the near future. Kind Regards, Annie Hsieh General Manager

4 out of 5
Loved the pool, heater wasn't working which was OK for me but not my friend who was lazing rather than swimming. Would recommend you put a clock with a second hand or digital clock down one end the pool. A filled water fountain should be in the swimming area. The water fountain in the gym should be filled - for the 3 days we stayed it was empty. Location to Central Station and all other attractions was super and within easy walking distance. The café adjacent was great, good quality well priced food with lovely service. Reception staff on our departure requires improvement - dour face, your clear to go. May include 'hope you enjoyed your stay'.

Posted by on 28 Nov. 2019

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Comment from Hotel Management

17 Dec. 2019 by Annie H

Dear Valued Guest, Thank you for taking your time to leave feedback on your stay at the Mantra on Edward. I am sorry to hear of your experience at departure. Please rest assured that your comments have been passed onto the team to ensure that we improve our service offering. We have also taken note of the water fountain in the gym, and moving forward, will ensure that we will monitor and replace the water fountain more frequently. Our team do agree about the lovely service at the adjacent café, and please rest assured that we have passed on your positive comments to the wonderful staff at the café. Sincerely, Annie Hsieh General Manager

4 out of 5

Posted by on 24 Nov. 2019

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Comment from Hotel Management

17 Dec. 2019 by Annie H

Dear Valued Guest, Thanks for taking the time to share your feedback about your recent stay with us at Mantra On Edward. We are thrilled that your stay ticked all the boxes as our team works hard to deliver a great stay experience for our valued guests. We look forward to seeing you again soon. Best Wishes, Annie Hsieh General Manager

Property Features

Mantra On Edward offers its guests an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. The luxury Mantra On Edward also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Brisbane apartment is smoke free.

  • 114 guestrooms or units
  • 24 levels
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra On Edward offers 114 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Cable television is provided. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Sitting area
  • IPod dock
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the apartment include an outdoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets: AUD 40 per accommodation, per night
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 25 per night (rates may vary)
  • Self parking fee: AUD 35 per night
  • Pet fee: AUD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Edward Aparthotel Spring Hill
  • Mantra Edward Aparthotel
  • Mantra Edward Spring Hill
  • Mantra On Edward Apartment
  • Mantra On Edward Spring Hill
  • Mantra On Edward Apartment Spring Hill
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.