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"Great staff!! Great distance from the showgrounds. Affordable " More

By a verified traveller on Sat 14 Dec 2019

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Hotel Description

At City Palms Brisbane you'll be within just a 10-minute stroll of Tivoli and Brunswick Street Mall. Highlights at this hotel include free in-room WiFi.

You can enjoy flat-screen TVs, coffee/tea makers, and irons/ironing boards, featured in all 36 rooms. Desks and free toiletries are also available. Housekeeping is available on request.

This pet-friendly hotel offers free WiFi in public areas, a terrace, and a garden. Added amenities include a spa tub and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 3-star Fortitude Valley hotel include Chinatown Mall and RNA Showgrounds.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Apartment with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pet Friendly Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Loft Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Pet Friendly Queen & Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Studio Apartment with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

City Palms Brisbane ratings based on 60 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for City Palms Brisbane

Everyone (46) Couples (6) Family (4)
4 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Blythe. City palms

Thank you very much for your review, we hope to see you again. Best regards,

5 out of 5
Great staff!! Great distance from the showgrounds. Affordable

Posted by on 14 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Management

Thank you for your kind words. We strive to deliver great service to every guest. Thank you for staying at City Palms.

1 out of 5
There was mould in the bathroom and dead and live cockroaches everywhere and so much dust under the beds which im alergic to the smoke alarm upstairs in the loft was sitting on the floor with no battery in it and the air con didnt work so all in all it was a bad experience we definitely will nevwr stay there again

Posted by on 9 Oct. 2019

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Comment from Hotel Management

11 Oct. 2019 by Mick Wilkinson

It is such a shame you didn't come and see us about this. We would have dealt with this immediately. The smoke alarm will be rectified immediately and the aircon does work. We would have been only too happy to show you how to use the remote. We do value your feedback. It is our first week of business as new owners and we endeavour to deal with each and every issue from our customers. Kind regards

4 out of 5
Very convenient location. Reasonable price. Helpful Staff. Room was comfortable.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Mick Wilkinson

Thanks so much for taking the time to give us a review, we sincerely value it. We'd love to give you a discount or free upgrade if you stay with us again!

4 out of 5

Posted by on 23 Sep. 2019

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Comment from Hotel Management

27 Sep. 2019 by Nell

Hi Thank you for your feedback :)

2 out of 5
Very noisy Bathroom dirty needs new tiles Bad Car parking my car was vandelled

Posted by on 9 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Nell

Hi, we are terribly sorry to know this. I was not made aware that any car was vandalized but please accept my sincerest apologies for that. Thank you for feedback. Warmest Regards

2 out of 5
Foolishly I didnt read reviiews before booking but focussed instead on the location near the RNA. The $180 a night recently refurbished superior queen room with balcony, i booked was in fact a small tacky room with no TV, the balcony was a small ground level entry to the room. Outside the room but within the complex were a number of pyjama clad long term denizens smoking. Visa disputed transaction probable.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Nell

Hi, we are disappointed to know that we didn't meet your expectations. We do our best to provide clean, comfortable rooms for our guests and always hope they have an enjoyable stay with us. We clearly did not do that in your case and this is something we need to improve on. Thank you for your feedback. Warmest Regards

4 out of 5
Spacious, airy room with some self-catering facilities was good value at the tariff. Staff are lovely, as others have commented. That said, the place is not quiet (doors are particularly noisy and perhaps people could be given more encouragement not to slam them) and bedding was a bit sparse (Brissy has a winter too!)

Posted by , from Stawell VIC on 10 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Nell

Hi William, thank you for your review. It is hard to police noise sometimes but guests can always come and see management and we are more than happy to have a chat with noisy guests. :) Extra blankets and pillows are always available upon request from our guests. :) Warmest Regards

4 out of 5

Posted by on 19 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Nell

Thank you for your feedback :)

2 out of 5

Posted by on 11 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Nell

Hi, thank you for your feedback. Warmest Regards

Property Features

As a guest of City Palms Brisbane, you'll find a spa tub, a terrace, and barbecue grills. WiFi is free in public spaces. City Palms Brisbane also features a garden, a picnic area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Brisbane hotel.

  • 36 guestrooms or units
  • 2 levels
  • 3 buildings
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (15.2 km / 9.4 mi)
  • Train station: Brisbane Fortitude Valley Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

City Palms Brisbane offers 36 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This Brisbane hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a spa tub.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 17.0 per night.

Pet Policy

  • Pets: AUD 25 per pet, per stay
  • Maximum 2 per room (weight limit: 88 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay
  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: AUD 50 (subject to availability)
  • Housekeeping fee: AUD 15 per day
  • Rollaway bed fee: AUD 17.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.