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Hotel Description

At City Palms Brisbane you'll be within just a 10-minute stroll of Tivoli and Brunswick Street Mall. Highlights at this hotel include free in-room WiFi.

Flat-screen TVs, coffee/tea makers and phones are featured in all 36 rooms. Additionally, irons/ironing boards and free toiletries are available. Housekeeping is available on request.

This hotel has free WiFi in public areas, a picnic area and express check-out. Added amenities include a spa tub and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 3-star Fortitude Valley hotel include Chinatown Mall and RNA Showgrounds.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$77* Per night/room 29 Sep. - 30 Sep.

Studio Apartment with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Loft Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Pet Friendly Accommodation

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Studio Apartment with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

City Palms Brisbane ratings based on 55 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for City Palms Brisbane

Everyone (44) Couples (3) Family (3)
2 out of 5
Very noisy Bathroom dirty needs new tiles Bad Car parking my car was vandelled

Posted by on 9 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Nell

Hi, we are terribly sorry to know this. I was not made aware that any car was vandalized but please accept my sincerest apologies for that. Thank you for feedback. Warmest Regards

2 out of 5
Foolishly I didnt read reviiews before booking but focussed instead on the location near the RNA. The $180 a night recently refurbished superior queen room with balcony, i booked was in fact a small tacky room with no TV, the balcony was a small ground level entry to the room. Outside the room but within the complex were a number of pyjama clad long term denizens smoking. Visa disputed transaction probable.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Nell

Hi, we are disappointed to know that we didn't meet your expectations. We do our best to provide clean, comfortable rooms for our guests and always hope they have an enjoyable stay with us. We clearly did not do that in your case and this is something we need to improve on. Thank you for your feedback. Warmest Regards

4 out of 5
Spacious, airy room with some self-catering facilities was good value at the tariff. Staff are lovely, as others have commented. That said, the place is not quiet (doors are particularly noisy and perhaps people could be given more encouragement not to slam them) and bedding was a bit sparse (Brissy has a winter too!)

Posted by , from Stawell VIC on 10 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Nell

Hi William, thank you for your review. It is hard to police noise sometimes but guests can always come and see management and we are more than happy to have a chat with noisy guests. :) Extra blankets and pillows are always available upon request from our guests. :) Warmest Regards

4 out of 5

Posted by on 19 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Nell

Thank you for your feedback :)

2 out of 5

Posted by on 11 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by Nell

Hi, thank you for your feedback. Warmest Regards

4 out of 5

Posted by on 14 May 2019

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Comment from Hotel Management

22 May 2019 by Nell

Thank you for your review :)

5 out of 5
It was convenient to stay for a short or long duration.

Posted by on 1 May 2019

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Comment from Hotel Management

2 May 2019 by Nell

Hi, thank you very much for your feedback :)

3 out of 5

Posted by on 30 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Nell

Thank you for your feedback :) Warmest Regards

4 out of 5

Posted by on 25 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Nell

Thank you for your feedback. :)

4 out of 5
Clean well presented room and building charachteristics were pleasing. Some areas of the room were showing wear and tear, such as bathroom sink and consideration should be given to upgrade. Staff wonderful, polite and helpful.

Posted by on 10 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Nell

Hi, thank you for your wonderful review. We will be upgrading those issues you mentioned although that will take take time as we are doing some other much needed renovations like replacing carpets in the rooms that need it. We hope that you come back and visit us again soon so you can see the improvements we will be making through out the year. Warmest Regards

Property Features

As a guest of City Palms Brisbane, you'll find a hot tub, a picnic area, and laundry facilities. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Fortitude Valley hotel.

  • 36 guestrooms or units
  • 2 levels
  • 3 buildings
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD (BNE) (14.8 km / 9.2 mi)
  • Train station: Brisbane Fortitude Valley Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

City Palms Brisbane offers 36 forms of air-conditioned accommodation with coffee/tea makers and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a spa tub.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM.
If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 17.0 per night.

Pets

  • Pets: AUD 25 per pet, per night, plus a deposit of AUD 200.00 per stay
  • Maximum 2 per room (weight limit: 88 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Debit cards not accepted
  • No lifts
  • Parking height restrictions apply
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay
  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 15 per stay
  • Pet deposit: AUD 200.00 per stay
  • Pet fee: AUD 25 per pet, per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Cleaning/housekeeping/linen fee: AUD 15 per day
  • Rollaway bed fee: AUD 17.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.