3.9 out of 5

"Close to CBD and shopping easy walk down the hill to Southbank, " More

By a verified traveller on Wed 22 Aug 2018

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Hotel Description

Best Western Astor Metropole Hotel & Apartments places you in the heart of Spring Hill within steps of Brisbane Private Hospital. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy an LCD TV with satellite channels, and each apartment features free WiFi, a sofa bed, and wired Internet. A kitchenette comes equipped with a fridge, a microwave, and a hob, and room service is also available. A pillowtop bed and premium bedding invite a good night's rest. A coffee/tea maker, a safe, and a hairdryer are also available.

For a drink, you can stop by the aparthotel's own bar/lounge. Added amenities include free WiFi in public areas, a 24-hour business centre, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking.

Attractions near this 3.5-star Brisbane Central Business District aparthotel include Queen Street Mall and Roma Street Parkland.

Standard Apartment, 1 Queen Bed, Non Smoking, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$92 per night

Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Non Smoking, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Single Beds, Non Smoking, Kitchenette

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Best Western Astor Metropole Hotel & Apartments ratings based on 524 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Astor Metropole Hotel & Apartments

Everyone (334) Couples (124) Business (2) Family (65)
2 out of 5
The location is great close walk to city or near hospitals on Wickham Tce. Rooms were clean but tired. Issue we had was with door locks and not being able to get into our room and also other guests were having the same issue with their card access not working. Very frustrating.

Posted by on 20 Feb. 2019

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1 out of 5
I liked the location suited our needs. Communication and respect is very poor. We were told blatant lies by all staff.

Posted by on 17 Feb. 2019

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1 out of 5
There is no way in hell id ever stay there again. The guy at reception? wade? or whatever his name is, is an absolute pig. shocking customer service. i hated my stay. he was rude, short and non helpful

Posted by on 22 Jan. 2019

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5 out of 5

Posted by on 19 Jan. 2019

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4 out of 5
Reasonable location. I had trouble connecting to the hotel WiFi

Posted by , from Perth on 30 Dec. 2018

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4 out of 5
Central location, close to transport and shopping, staff were helpful

Posted by , from melbourne, on 17 Dec. 2018

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5 out of 5
Older hotel but has history and character.nice and close to queen st mall.

Posted by on 9 Dec. 2018

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4 out of 5

Posted by on 26 Nov. 2018

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4 out of 5
nice and close to the city highlights without being overpriced

Posted by , from Perth, Australia on 22 Nov. 2018

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2 out of 5
Air con unit stopped working during the middle of the night and there was no timer it just crashed was unable to turn it back on with an error message flashing on the unit. The “Queen” bed was two very stiff single beds pushed together was extremely uncomfortable in the middle of the bed were the edge of the beds met. TV remote was old and outdated it was so difficult to press in changing the channel was easier to just get up and do it manually which became annoying.

Posted by on 22 Oct. 2018

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About the Best Western Astor Metropole Hotel & Apartments

Location 193 Wickham Terrace City, Spring Hill, QLD 4000

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this aparthotel measures 237 square feet (22 square metres). An outdoor pool, tour or ticket assistance, and multilingual staff are also featured at Best Western Astor Metropole Hotel & Apartments. Limited parking is available for a fee and is offered on a first-come, first-served basis. For a fee, the property may offer extended parking privileges after check-out. This 3.5-star Spring Hill aparthotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 15 levels
  • 237 sq ft of conference space
  • 22 sq. m of conference space
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Brisbane, QLD (BNE)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Astor Metropole Hotel & Apartments offers 142 forms of air-conditioned accommodation with a safe and coffee/tea makers. This accommodation is furnished with single sofa beds. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and a hairdryer. This Spring Hill aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room kitchenette
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Best Western Astor Metropole Hotel & Apartments has a restaurant serving breakfast, brunch, lunch and dinner.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay for guests aged under 18 years old staying between 1 January and 31 December
  • Breakage deposit: AUD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 19.9 per person (approximately)
  • Fee for in-room wired Internet: AUD 5.00 per day (rates may vary)
  • Self-parking fee: AUD 9.9 per night (in/out privileges)
  • Rollaway bed fee: AUD 25 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Astor Metropole Hotel & Apartments Spring Hill
  • Best Western Astor Metropole Hotel & Apartments
  • Best Western Astor Metropole Spring Hill
  • Astor Metropole & s Spring Hi