4.3 out of 5

"Great stay over the 3 nights in a 2 bed apt. Helpful and friendly staff. Could do with a few more accessories in the kitchen. Usual noise you get with ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

Star Victoria Serviced Apartments puts you in the heart of Auckland, connected to the convention centre and within steps of SkyCity Casino and Sky Tower. Highlights at this property include an indoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features free WiFi, Smart televisions and fans. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A hairdryer, a phone and an iron/ironing board are also available. Housekeeping is available on request.

This business-friendly apartment offers a fitness centre, concierge services and express check-in. Added amenities include laundry facilities, express check-out and a corner/local shop. There's also the convenience of limited parking.

Places within a 15-minute walk of this 4-star Auckland Central Business District property include SKYCITY Auckland Convention Centre and Auckland Ferry Terminal.

Economy Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$131 per night

Family Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, 2 Bathrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Apartment, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Star Victoria Serviced Apartments ratings based on 61 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Star Victoria Serviced Apartments

Everyone (38) Couples (6) Family (13)
4 out of 5
This hotel has wonderful views and is in a great location. I was surprised at just how tiny the rooms are, and for such a new property there is already a lot of wear on walls etc. Also, for the 3 nights we were there one lift was out of order meaning a 27+ story building was being serviced by a single lift. This meant that it was an almost 20 minute wait in the queue for 1 lift, before stopping at every floor on the way up and the way down. For the price paid it was very, very good. We will stay again, but my expectations will be lower. And then they will be exceeded :)

Posted by on 5 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by Sean

Thank you so much for your feedback. Your feedback is extremely appreciated and valued to us. We are really sorry for falling short of your expectations regarding the lift, but we will definitely keep on improving. We look forward to seeing you again in the future! Best regards, Star Victoria Serviced Apartments

4 out of 5

Posted by on 30 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Addy

Dear Guest, Thank you very much for taking the time to leave us positive feedback. Here at the Star Serviced Apartments, we take all guests to feedback seriously in order to enhance our guest’s experience. We looking forward to seeing you next time. Best regards

5 out of 5
Very helpful and polite staff, although if you only speak English communication can be a bit difficult over the phone. Wifi not fully functional.

Posted by on 22 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Sean

Thank you for sharing with us your feedback. We are truly sorry for the services not being satisfactory and the overall experience. Your suggestion is very constructive to us as we are trying our best to improve.

5 out of 5
Venue was in a very good location, close to transport, food, supermarket and all the places we wanted to visit.

Posted by on 18 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Dee

Thank you so much for your feedback! We will keep improving, and really appreciate you taking the time out to share your experience with us. We look forward to seeing you again in the future! Best regards, Star Victoria Serviced Apartments

5 out of 5
Great Venue. Parking was a bit of a mission with the one way traffic along Hobson St, however have mastered this and happy to stay again. Great value.

Posted by , from Doubtless Bay, Northland on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Addy

Dear Doug on, Thank you very much for taking the time to leave us feedback. We are grateful, and of course, appreciate your notes. We are looking forward to seeing you again. Best regards

5 out of 5
Location great Room size cleanliness amenities perfect Awesome value Shame one of the two Lifts was broken waiting to be fixed ling waits to go up and had to climb down stairs in the morning from 7th floor lucky wasnt higher up

Posted by , from Tauranga on 30 May 2019

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Comment from Hotel Management

30 May 2019 by Dee

Thank you so much for your feedback! We will keep improving, and really appreciate you taking the time out to share your experience with us. Appreciate receiving your valuable review and we strive to improve all of our services. We look forward to seeing you again in the future! Best regards,

1 out of 5
Handy location however this, our second stay was very disappointing. Cleaning below par. Used condom under one of the beds. No tea towels or dish cloth in kitchen. Lifts and common area floors dirty and marked. Being located next to the lifts we had very poor sleep. This is mainly a design and construction problem I appreciate. Sound insulation obviously lacking in the walls surrounding the lift shaft. A noisy water drip inside a wall suggests a plumbing issue in a room above. Lack of regular maintenance such as loose door stops and other fittings, drawer handles letting it down.

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by Sean

I’m sorry for your bad experience I represent star Victoria to apologize for all the inconvenience caused Thank you for your constructive feedback I’ll make sure I get the message across to our cleaning team and building manager.

5 out of 5
The location was very central, the service very professional, helpful and kind. The accommodation was very high standard and clean. What a great stay we had. Thank you for the gift for our daughters 10th birthday.

Posted by on 16 May 2019

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Comment from Hotel Management

16 May 2019 by Elena

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, We count ourselves lucky for customers like you. We all very look forward to seeing you again in the future! Best regards, Elena

5 out of 5

Posted by on 11 May 2019

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Comment from Hotel Management

11 May 2019 by Addy

Thank you so much for your kind feedback. Hope to see you next time.

4 out of 5

Posted by on 10 May 2019

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Comment from Hotel Management

11 May 2019 by Dee

Dear guest, Thank you so much for your kind feedback! Best regards,

About the Star Victoria Serviced Apartments

Location 64 Federal Street, Auckland, 1010

Property Features

Star Victoria Serviced Apartments offers its guests an indoor pool and a fitness centre. The business-friendly Star Victoria Serviced Apartments also features multilingual staff, concierge services, and laundry facilities. This 4-star Auckland apartment is smoke free.

  • 49 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Concierge
  • Corner/local shop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Auckland Britomart Station (0.9 km / 0.6 mi)
  • Parking:

Room Amenities

Star Victoria Serviced Apartments offers 49 forms of accommodation with washers/dryers and a hairdryer. Smart televisions are featured in guestrooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Smart television
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Heating
  • Fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include an indoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 10:00 PM.
If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation.

Group Booking Policy: For bookings of 3 rooms or more, this property charges a 20% non-refundable deposit, collected at booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Noise-free rooms not guaranteed
  • Parking height restrictions apply
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: NZD 35 per day
  • Early check-in fee: NZD 30 (subject to availability)
  • Late check-out fee: NZD 30 (subject to availability)
  • Weekly housekeeping provided; additional cleaning fee: NZD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.