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Hotel Description

Star Queens Serviced Apartments places you in the center of Auckland, steps from Auckland Town Hall and within a short 5-minute stroll of Queen Street Shopping District. Highlights at this property include in-room kitchens, washers/dryers, and free WiFi.

Each apartment is soundproofed and features a balcony, a Smart TV, and free local calls. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A rainfall showerhead, a hair dryer, and an iron/ironing board are also available. Housekeeping is available on request.

This smoke-free apartment building offers luggage storage and an elevator.

Sights within a 10-minute walk of this 4-star Auckland Central Business District property include SKYCITY Auckland Convention Centre and Sky Tower.

Two Bedroom with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Single Studio with Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Star Queens Serviced Apartments ratings based on 37 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Star Queens Serviced Apartments

Everyone (21) Couples (3) Family (8)
5 out of 5
Great friendly staff, perfect location! The rooms are very tidy too

Posted by on 27 Apr. 2020

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5 out of 5

Posted by on 17 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Aidan

Thanks very much for your positive review for us and hope you have a great day !

5 out of 5
Great location - walking distance to viaduct, countdown, liquor shop and restaurants. Room was ready 1/2hr earlier and was extremely clean. Air con & tv worked well. Great pressure from the rainfall shower head and bed was comfortable. We would most definitely stay again. Thank you

Posted by on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Joey

Thank you so much for your time for the feedback, we wish you all the best and see you again in the near future!

3 out of 5
Hard to understand as staff have a very thick asian accent. Lengthy check in time

Posted by on 24 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Aidan

Sorry for the inconvenience and we will try our best to arrange an additional training for our staff. Thanks for staying with us and thanks for your understanding !

5 out of 5
The room was clean and tidy and was pleasant to sleep in

Posted by on 2 Nov. 2019

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Comment from Hotel Management

3 Nov. 2019 by Star Queens Serviced Apartment

Thank you for your kind word for our location. we will try our best to provide better service for you again. Hoping to see you next time. Kind Regards, Star Queens Serviced Apartment

4 out of 5
Great stay. Lovely facilities & very convenient location. Rooms could use some basic cleaning equipment for guests to use, otherwise was great.

Posted by on 21 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Aydar

Thanks for your positive feedback and we apologise for any inconvenience.We will try our best to provide even better service in the future to earn your business once more!

4 out of 5
Such a great spot to stay, so easy to catch the bus for $1 into down town. Such a comfortable apartment with everything you need. Staff were really helpful and we were able to store our luggage when we arrived before check in. The only issue we had was a party being held in the room above us so it sounded like a herd of baby elephants, but just meant we were up early to get to the shops.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Regards star queens apartments

Thanks you so much for you valuable feedback and we would love to earn your business again in the future. Sorry for any inconvenience and the noise, we will try our best to service you next time. Have a wonderfull day! Thanks again!!!

4 out of 5
When we arrived we were told we were on the ground floor - when we said we didn't want to be on the ground floor, the lovely man at reception took care of it and put us on the 10th floor - very happy customers. An option for a later check out (without having to ay extra) would be great - we had several hours before our flight so being able to stay a little longer would have been helpful.

Posted by on 27 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Joey

Thank you very much for your review, suggestion is extremely valuable for us, hope will see you again.

3 out of 5
Building relatively new but room wasn't in great shape - scuff marks all over the walls, badly repaired crack in bathroom vanity. Bed was comfortable but no mattress protector - just a sheet directly on the mattress. No handsoap provided in bathroom or teatowels in the kitchen. Locking mechanism on the apartment door actually works the opposite of what the signage indicates. Check in experience was incredibly odd with the woman on the desk telling me I had a "sexy name" and she wanted to change her name to mine - totally inappropriate (but response from management was good). Check in information was requested by email multiple times even when provided previously. Handy to town and Queen St but think I'll stay elsewhere next time.

Posted by , from New Zealand on 15 Aug. 2019

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3 out of 5

Posted by on 1 Jun. 2019

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Comment from Hotel Management

1 Jun. 2019 by Marcy

Hello guest, we feel sorry about the unsatisfaction that you have on our apartment. We will be grateful if you let us know how we can give more wonderful service for you. Please do not hesitate to contact us if you require any further information.

About the Star Queens Serviced Apartments

Location 440 Queen St, Auckland, Auckland 1010

Property Features

Star Queens Serviced Apartments offers its guests an elevator. The front desk is open around the clock. This 4-star Auckland apartment is smoke free.

  • 83 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Auckland Britomart Station (1.4 km / 0.9 mi)

Room Amenities

Star Queens Serviced Apartments offers 83 accommodations with washers/dryers and hair dryers. Rooms open to balconies. Smart televisions are featured in guestrooms. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Smart television
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Cash Deposit Required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: NZD 20.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Star Queens Serviced Apartments Apartment Auckland
  • Star Queens Serviced Apartments Apartment
  • Star Queens Serviced Apartments Auckland
  • Star Queens Serviced s Auckla
  • Star Queens Serviced Apartments Auckland
  • Star Queens Serviced Apartments Apartment
  • Star Queens Serviced Apartments Apartment Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.