3.9 out of 5

"Best apartment we have stayed at, view and layout were amazing. " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

Star Park Serviced Apartments puts you in the heart of Auckland, within just a 10-minute stroll of popular attractions like Queen Street Shopping District and Auckland Ferry Terminal. Highlights at this property include in-room kitchens, washers/dryers and free WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a living room, free bottled water and fans. In-room dining is easy with a kitchen that comes equipped with a fridge and a hob. A hairdryer, an iron/ironing board and free toiletries are also available. Housekeeping is available on request.

This smoke-free apartment offers free WiFi in public areas and a fitness centre, and has a lift. There's also the convenience of limited parking.

Attractions within a 10-minute walk of this 4-star Auckland Central Business District property include Sky Tower and Princes Wharf.

Standard Studio

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$101 per night

Deluxe Two-Bedroom Apartment with Seaview

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Studio with Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Two-Bedroom Penthouse with Seaview

Bed Count 1 King Bed Maximum Occupancy 4 Max

Star Park Serviced Apartments ratings based on 38 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Star Park Serviced Apartments

Everyone (18) Couples (5) Family (8) Other (1)
5 out of 5

Posted by on 6 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by Star Park

Thanks for staying with us. We appreciate your feedback !

5 out of 5
Friendly receptionist clean an tidy room, no directions to let a friend in the main door I was in room 1304A

Posted by on 9 Jun. 2019

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Comment from Hotel Management

9 Jun. 2019 by star park

Dear guest, Thank you for the feedback. We are appreciated for your time. For visiter, they are able to use the remote to contact you when you are in the room. We hope to see you next time

5 out of 5
Very comfortable beds, clean fresh and quite rooms with some great views of Auckland.

Posted by on 19 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Luna

Thank you so much for your kind feedback. We are so glad to hear that you enjoyed your stay with us. We all very looking forward to seeing you again in the future!

5 out of 5
Staff on reception were very helpful and accommodating. The room was clean and had everything that we needed for our stay

Posted by on 15 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by star park

Dear guest, Thank you for taking time out to share your experience with us. Hope to see you again in the future! Best regards,

4 out of 5

Posted by on 4 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Star Park Serviced Apartments

We humbly thank you for your kind words and really glad that you enjoyed your stay with us overall. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again in the future and have a nice day! :) ^^ Best regards,

2 out of 5
Apartment was very clean and communication was ok. We were advised we were being upgraded to an apartment with air conditioning however this turned out to mean a portable air con unit in one bedroom and a fan in the other. Being a glass building with apartment facing north, it was extremely hot and very difficult to get any airflow which made it very difficult to sleep.

Posted by on 27 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by star park

We are disappointed to read your much unpleasant stay with us. There is central ventilation system in each room. But having not been able to resolve this to your satisfaction during your stay. Thank you for your understanding! Hope to see you again in the future! Best regards,

5 out of 5

Posted by on 24 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Star Park

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Disappointing that there is no central air conditioning in the 2 room with sea view options. Terrible nights sleep with the temperature being more like the sahara desert. View was great, location was great, cleanliness was great, the experience was just let down by not being at a comfortable temperature. A portable aircon unit was only enough to cool one room not the joining lounge, kitchen and second bedroom. You cannot sleep with it going, a constant hum 2-3m away from your bed. A small fan for the second room only blew hot air. Posted on the notice board for residents were rules about getting their own aircon units installed, so I guess lots are complaining about the lack of cool air. If I had of read the recent reviews I would not have booked here.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Star Park

We are disappointed to read your much unpleasant stay with us. There is central ventilation system in each room. But having not been able to resolve this to your satisfaction during your stay. We have reviewed this and we have already embarked typical AC unit at all our apartments under Aukland building consent. Thank you for your understanding! Best regards,

5 out of 5
As an apartment rental you never quite know what to expect .. I was very happy to get great service from the reception team .. very friendly efficient and nothing was a issue . I liked it so much I rebooked for my next trip in a few weeks time already

Posted by on 10 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Star Park Serviced Apartments

We humbly thank you for your kind words and really glad that you enjoyed your stay with us overall. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope to see you again in the future and have a nice day! :) ^^ Best regards,

5 out of 5

Posted by on 10 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Star Park

Thanks for staying with us. We appreciate your feedback!

About the Star Park Serviced Apartments

Location 30A&B Swanson Street, Auckland, 1010

Property Features

Star Park Serviced Apartments offers its guests a fitness centre and a lift. WiFi is free in public spaces. This 4-star Auckland apartment is smoke free.

  • 45 guestrooms or units
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Kitchen
  • Washer/dryer
  • Full-sized refrigerator/freezer

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27.2 km / 16.9 mi)
  • Train station: Auckland Britomart Station (0.5 km / 0.3 mi)
  • Parking:

Room Amenities

Star Park Serviced Apartments offers 45 forms of accommodation with washers/dryers and complimentary bottles of water. This accommodation offers separate living rooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Living room
  • Flat-screen television
  • Cable channels
  • Fridge (full size)
  • Oven
  • Hob
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation.

Group Booking Policy: For bookings of 3 rooms or more, this property charges a 20% non-refundable deposit, collected at booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property does not have a front desk. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: NZD 40 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.