4.1 out of 5

"We wanted a hotel that was easy to leave from in the morning. However carpark was full and with angle parking it was a bit difficult. We didn't know i ... " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A family-friendly stay in the heart of The Gap awaits you at ibis Styles Alice Springs Oasis. Within just a 15-minute stroll, you'll find Alice Springs Reptile Centre and Royal Flying Doctor Service. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and free self parking.

Balconies or patios, WiFi and LCD TVs are featured in all 102 rooms. In-room dining is easy with amenities like fridges and room service. Coffee/tea makers, in-room childcare and in-room massages are also available.

The buffet restaurant, Seasons Restaurant, is open for breakfast. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the spa tub, sauna and pool loungers. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 6 AM and 9 AM. There's also limited parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 3.5-star The Gap hotel include National Pioneer Women's Hall of Fame and Australian Aboriginal Dreamtime Gallery.

ibis Styles Alice Springs Oasis ratings based on 418 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis Styles Alice Springs Oasis

Everyone (229) Couples (109) Family (78)
4 out of 5

Posted by on 14 Jul. 2019

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1 out of 5
The rooms were very poorly presented, dirty and stained linen

Posted by on 7 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Rebecca Russell - Acting General Manager

Thank you for reviewing your stay with us at ibis Styles Alice Springs. I thank you for your comments regarding ways in which your stay could have been improved. Your feedback has been discussed with the housekeeping team for immediate improvement and monitoring. I apologise that your stay did not meet your expectations or the standards that we are aiming toward providing. I do hope that as a result of your comments, our future guests will find their experience much improved.

1 out of 5
Turned up and there was rubbish everywhere and 20 to 30 aboriginal people just hanging around the front of the building. I felt unsafe.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Rebecca Russell - Acting General Manager

Thank you for taking the time to review your stay with us at ibis Styles Alice Springs Oasis. I am sorry to hear that your welcome to the property was not as expected. Our team worked hard throughout the recent festival period to maintain the property standards, however it seems that this was not achieved. We will discuss strategies as a team to further improve. We proudly welcome all guests equally, which does see families of all backgrounds meet within the hotel grounds whilst enjoying their holidays, or wait for the local bus at the front of the property. We try to ensure that our guests feel welcome and safe as best as possible and I am sorry to hear that you did not experience this during your stay.

2 out of 5
The floor in the room was so disgustingly dirty! I have taken photos as I could not believe it was so bad! The noise from other guests outside the room was also bad. After staying in other Ibis styles on different cities, I could not believe the room we stayed in was so different to those

Posted by on 17 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Rebecca Russell - General Manager

Thank you for taking the time to review your stay with us at ibis Styles Alice Springs. I am sorry to hear that your experience did not meet the expectations that we are working toward. Your comments have been discussed with the housekeeping team to ensure that the expected standards are being consistently upheld. Thank you again for your feedback and the opportunity to improve, we wish you the best for your future travels.

2 out of 5
We had to go and buy our own toilet paper after it was not replenished through housekeeping. Leaking taps and very old and dirty bathrooms. Floors not mopped and very noisy.

Posted by on 13 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Rebecca Russell - General Manager

Thank you for reviewing your stay with us. I am sorry to hear that housekeeping missed replacing your toilet paper, please know that our managers are available 24 hours to assist with such issues. Your feedback has been passed on to the housekeeping team in relation to the missed replenishment and cleanliness. I trust that this will assist in ensuring the standards experienced by our guests continue to improve. Thank you again and best wishes for your future travels.

4 out of 5
Handy for the hospital .parking was poor.food was good Ok

Posted by on 12 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Rebecca Russell - General Manager

Thank you for reviewing your stay with us at ibis Styles Alice Springs. It is a pleasure to hear that the location was convenient for you and that your stay overall was pleasant.

4 out of 5
Clean and tidy Motel. Staff were helpful after wrong rooms provided.

Posted by on 4 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Rebecca Russell - General Manager

Thank you for reviewing your stay with us at ibis Styles Alice Springs. It is a pleasure to hear that the team assisted in ensuring that your room allocation was correct and that you enjoyed your stay. The team are working hard to ensure the comfort of our guests and it is a wonderful reward to be able to share positive feedback with them.

2 out of 5
Cleaning staff great. Management had issues. Overall nightly nose levels not acceptable at all.

Posted by , from Yuelamu on 20 May 2019

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Comment from Hotel Management

29 May 2019 by Rebecca Russell - Acting General Manager

Dear Dyan Thank you for taking the time to review your stay with us at ibis Styles Alice Springs. It is a pleasure to hear that you found the cleaning staff to be great, I am sorry to hear that the rest of your stay did not meet your expectations. Further feedback regarding the management would be most welcome as we continue in trying to improve our guest experience. Whilst our onsite team attempt to manage disruptions during the night, we do appreciate that any interruption can disturb your rest. Please rest assured that we are vigilant about reducing disruptions where they are brought to our attention and do try to ensure a peaceful rest for our guests to the best of our ability.

4 out of 5
Unique : the pool bit was pretty good, Large, with some shade. Didn't like : the air conditioner was a bit feeble, I cleaned the filter.

Posted by on 13 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Jo

thanks for your review. Jo

1 out of 5
The beds were very uncomfortable, you could hear everything in the next room. The restaurant wasn't open and check in staff complained about using wotif.

Posted by on 10 Feb. 2019

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Comment from Hotel Management

15 Feb. 2019 by Jo McKenzie

As mentioned in my other response to feedback. The wotif booking had not dropped though, causing a delay in check in. We have brand new beds in our rose wing so i am sorry they didn't suit. Our restaurant closes early during the off season due to occupancy.

About the ibis Styles Alice Springs Oasis

Location 10 Gap Road, The Gap, NT 0870

Property Features

As a guest of ibis Styles Alice Springs Oasis, you'll find 2 the outdoor swimming pools, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 50 square feet (5 square metres) and includes meeting rooms. A terrace, tour or ticket assistance, and a BBQ are also featured at the family-friendly ibis Styles Alice Springs Oasis. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star The Gap hotel.

  • 1 floor
  • 102 guestrooms or units
  • 5 buildings
  • 50 sq ft of conference space
  • 5 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Alice Springs, NT (ASP) (13.4 km / 8.3 mi)
  • Train station: Ciccone Alice Springs Station (3.3 km / 2.1 mi)
  • Parking: Free self parking

Room Amenities

Ibis Styles Alice Springs Oasis offers 102 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies or patios. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. This The Gap hotel provides wireless Internet access for a surcharge. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony or patio
  • In-room dining
  • LCD television
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 9 AM.

Seasons Restaurant – This buffet restaurant only serves breakfast.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 11 for adults and AUD 5.5 for children (approximately)
  • Fee for in-room wireless Internet: AUD 24.95 per 24-hour period (rates may vary)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alice Springs ibis Styles
  • Alice Springs Oasis
  • ibis Styles Alice Springs
  • ibis Styles Alice Springs Oasis
  • ibis Styles Oasis
  • ibis Styles Oasis Alice Springs
  • ibis Styles Oasis Hotel
  • ibis Styles Oasis Hotel Alice Springs
  • Oasis Alice Springs
  • ibis Styles Alice Springs Oasis Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.