"At certain times of the year when Alice motels raise rates, then the Haven is comparatively cheaper. Generally the rate is too high for what you ge ... " More

By a verified traveller on Sun 16 Oct 2016

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Hotel Description

Haven Backpacker Resort places you in the center of Gillen, within just a 15-minute stroll of National Pioneer Women's Hall of Fame and Alice Springs Reptile Centre. Highlights at this hostel include free continental breakfast, an outdoor swimming pool, and free self parking.

You can enjoy free WiFi, furnished balconies or patios, and living rooms, featured in all 31 rooms. In-room dining is easy with amenities like fridges, microwaves, and room service. Dining areas, private yards, and TVs are also available. Housekeeping is available on request.

This hostel offers free WiFi in public areas, a garden, and barbecues. Added amenities include laundry facilities, a microwave in a common area, and a fridge in a common area. Each morning free breakfast is served. There's also the convenience of an airport shuttle.

Sights within a 15-minute walk of this Gillen hostel include Museum of Central Australia and Australian Aboriginal Dreamtime Gallery.

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$95 per night

16 Share Dorm Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

4 Bed Shared Dorm

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Shared Dormitory, Women only (8 Beds)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Double Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Shared Dormitory, Mixed Dorm (8 Beds)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Haven Backpacker Resort ratings based on 22 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Haven Backpacker Resort

Everyone (14) Couples (5) Students (1) Family (2)
3 out of 5

Posted by on 14 Dec. 2018

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4 out of 5

Posted by on 25 Aug. 2018

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3 out of 5

Overpriced.

Pros: Handy for where I wanted to go.
Cons: Tiled floors in rooms should be mopped daily.
Location: Halfway between city centre and sports fields. 10min walk to town.
At certain times of the year when Alice motels raise rates, then the Haven is comparatively cheaper. Generally the rate is too high for what you get for singles or couples.

Posted by , from Nth Q'ld on 16 Oct. 2016

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1 out of 5

Disappointing

Pros: N/A
Cons: Better organisation with room allocation. The Pillow situation is ordinary and needs attention, even acknowledging it is a backpackers resort.
Location: 6-7 minutes' walk from supermarkets.
It wasn't until the fourth room I was put in that I was able to stay, with the previous three over-booked. I was in the second room for two hours, past 9pm, when another couple arrived and we discovered the staff over-booked. The staff acknowledged the next morning my experience was, in their words, "bull----". They offered me alcohol to make up for it. I would have preferred if they refunded one of my nights' stay. I stayed for two nights in total and had already paid upfront, so I didn't go somewhere else. I will not stay here again. The 'pillow' was a joke. It was holey and such poor material it was like sleeping directly on a mattress. The room stank and was generally unhygienic and the couch on the decking outside was disgusting.

Posted by on 25 Sep. 2016

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2 out of 5

Room was terrible that was not looking nice

The room was not looking double sweet room that was looking so bad but one thing I want to say that the staff was so nice.

Posted by on 19 Sep. 2016

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4 out of 5
Friendly reception staff. Good room. Needs a bit of a clean and a pot of paint. But good value for money.

Posted by on 1 Aug. 2015

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3 out of 5

Cheap and very average

The stay is cheap but the rooms are very basic and the communal kitchen areas are very dirty but it is a cheap backpackers close to town.

Posted by , from Darwin, NT on 29 May 2015

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5 out of 5
Pros: Friendly
Opposite the BP, great for ice creams and midnight snacks

Posted by , from Australia - VIC - Melbourne on 4 Nov. 2013

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3 out of 5
Pros: Location was okay
Cons: The night manager was nice but he obviously was new at his job.
Facilities: Nothing special; Service: Sloppy;

Posted by , from Australia - NT - Regional NT on 21 Jul. 2013

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4 out of 5
Cons: The breadfast kitchen is dirty
Location: Close to Supermarket
Facilities: Basic; Value: Economical; Service: Basic; Cleanliness: Pleasant;

Posted by , from Australia - SA - Adelaide on 11 Jun. 2013

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About the Haven Backpacker Resort

Location 3 Larapinta Drive, Gillen, NT

Property Features

Free breakfast is available daily. WiFi is free in public spaces. A round-trip airport shuttle (available at scheduled times) is available for a fee. An outdoor pool, tour or ticket assistance, and a BBQ are also featured at Haven Backpacker Resort. Free self parking is available. Smoking is allowed in designated areas at this Gillen hostel.

  • 31 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area

Family Friendly Amenities

  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alice Springs, NT (ASP) (14.8 km / 9.2 mi)
  • Train station: Ciccone Alice Springs Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Haven Backpacker Resort offers 31 forms of air-conditioned accommodation with rice cookers and shared/communal kitchens. Rooms open to furnished balconies or patios. This accommodation offers separate living rooms. Fridges and microwaves are provided. Bathrooms include a shower. This Gillen hostel provides complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested.

  • Communal kitchen
  • Private balcony or patio (furnished)
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • Private outdoor space
  • Television
  • Fridge
  • Microwave
  • Rice cooker
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Hairdryer available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served a free continental breakfast daily from 4:30 AM to 8:30 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 8:00 PM.
If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available at scheduled times from 7:00 AM to 8:00 PM. Contact the property in advance to get details. Fees may apply. Contact the property in advance to get details.

The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered at scheduled times from 7:00 AM to 8:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 16.50 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Haven Backpacker Resort Gillen
  • Haven Backpacker Resort
  • Haven Backpacker Gillen
  • Haven Backpacker