11 Apr. 2018 by JP
Thanks for your input. The units were built 20 years ago and that is impossible to change. They are regularly painted and furniture such as beds replaced every couple of years. Linen is immaculate and so to describe as "smell dated" is difficult to understand. They are the most spacious units in Albany in the self contained range. - Plumbing noises are the result of extremeiy high water pressure (100 kpa) and regulators have been installed to try and cope with this.
29 Apr. 2014 by
Thank you Tammy for your kind comments, We always appreciate contructive comments. If someone comes to us with an issue such as the iron which you mentioned, we carry new spares and the replacement is immediate. This is an ongoing process. We'd need to know which Apartment you were in so we can attend to the point you raised about the iron. If your name is Tamsyn, we know which apartment you were in. You'd be welcome to send us a short email and we'd apprec iate it.
11 Apr. 2014 by
Thank you Collene for your kind comments. With onsite management we always try and address everyone's concenrns as soon as they are brought to our attention. WiFi is available with a computer generated password from reception. Telstra modems in laptops often have a problem since we are in the shadow of the mountain. However if our hotspot is involved, we like to know so we can imprrove service.
11 Feb. 2014 by
Thank you Pam for your feedback. February has been a busy month but most other quests are considerate. Our pricing for a 4 star property was well below our usual tariff at the time you booked. Not sure what was considered below average as regards service. We are in the office for 13 hours a day and our staff delight in being as helpful as possible. Wifi is available but a username and password is computer generated and available at reception on request. $10 for 3 hours with 1st 3hrs free.
29 Jan. 2014 by
Thanks Rebecca for your review, We certainly have one of the best locations in Albany. Our reception staff, who are all locals, are always able to assist with tips on sight seeing when you stay again. Your stay was in the prime holiday season, tariff's are somewhat lower for most of the year with winter specials for 3 months of the year. Our housekeepers work hard to keep apartments in top condition, so, thanks for the high marks for cleanliness. Will let them read your feedback.
29 Jan. 2014 by
Thanks for the feedback, our location is really great and we're situated at the hub of the wheel, allowing guests to travel in all directions to satisfy their appetite for some of the best scenery and beaches in WA. Reception staff are always more than willing to assist with enquiries and tips on sight seeing in the area. The Balneaire "family" are always encouraged by high scores for cleanliness. The housekeepers work hard to keep the standard high.Always love to picture who gives the reviews.
27 Jan. 2014 by
Thanks Jackie. Appreciate your feedback ... we're always happy when we receive constructive and in most cases positive feedback. Hope you have a great year. We'll be offering specials in the winter months for anyone who is in love with Albany and Balneaire.
WiFi is free in public spaces. For a fee, parking is available.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
This Albany hotel provides complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided weekly.
Special check-in instructions:
The front desk is open daily from 8 AM - 7 PM. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8 AM - 7 PM.
Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.