4.1 out of 5

"A cosy room with en suite facilities and a balcony in a villa of 4 similar rooms and a huge shared kitchen/ living room and a large patio with barbecu ... " More

By a verified traveller on Sat 04 Aug 2018

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Hotel Description

At Whitsundays Rainforest Retreat you'll be within a 20-minute stroll of Whitsunday Shopping Centre and Bicentennial Park. Highlights at this hotel include an indoor swimming pool, free self parking and a bar/lounge.

Balconies or patios, coffee/tea makers and ceiling fans are featured in all 18 rooms.

Central Facility is the hotel's own bar. Additionally, you'll find free WiFi in public areas, a conference centre and spa services. There's also the convenience of an airport shuttle.

With a stay at this 3.5-star Cannonvale hotel, you'll be 1.5 km (1 mi) from Cannonvale Beach and 2.4 km (1.5 mi) from Conway National Park.

Double Room - Rainforest & Mountain Views

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$90 per night

Rainforest Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Queen Suite - Ocean & Island Views

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Villa, 4 Bedrooms, Ocean View (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 10 Max

Luxury Villa, 4 Bedrooms (Adults Only)

Bed Count 3 Queen Beds Maximum Occupancy 10 Max

Whitsundays Rainforest Retreat ratings based on 72 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Whitsundays Rainforest Retreat

Everyone (64) Couples (7) Family (1)
5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

12 May 2019 by Pete from The Retreat

Thanks guys for your great rating. Take care. Pete

5 out of 5
Outstanding views from an awesome location. Great facilities and suoer friendly manager Pete. Made to feel welcome, loved the casual open atmosphere, i will be back

Posted by , from Clermont on 7 May 2019

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Comment from Hotel Management

8 May 2019 by Pete from The Retreat

Thanks mate. So glad you enjoyed our gorgeous place. See you again soon.

3 out of 5
Nice view over the bay. The property is high over the city and so the roads to reach it are rather steep (and dark at night). Rooms are small and functional, with minimum amenities (no TV and no internet in the rooms). Some additional cleaning effort would be appreciated....

Posted by , from Geneva, Switzerland on 7 Apr. 2019

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Comment from Hotel Management

10 Apr. 2019 by Pete from The Retreat

Hi Steven. Thanks for your Review. Being a Retreat many of our guests prefer to enjoy the natural features our property is lucky to enjoy. The sounds of the Rainforest and the brightness of the stars at night are an incredible experience. The only alarm clock is the sound of the cockatoos squawking at the Kookaburras at 7am. Quite a different way to wake up. The Free and Fast Internet is enjoyed in our Central Facility "Club House" about 50 metres from the Lodges. There is a snooker table, massage lounge, indoor Roman Spa style pool and hammocks everywhere to relax - oh, and a Huge Cinema Screen for guests to watch television, Netflix Movies, Music Clips or even their own experiences they have enjoyed in the Whitsundays. If you need to watch television there is also a tv in the Lounge/Living area of the Lodges and if you need one in your room (as I advise at check in) you simply need to ask as we can provide one upon request. Glad you enjoyed the view and your room mate. Take care Steven. Regards Pete

5 out of 5
Every thing sbout it was a surprise, the layout of the room with its common room attacment, the panoramic view is stunning and the owner (Peter), just goes out of his way to please. The area is so peaceful and quiet. I got crook knees and Peter went out of his way to help. I am definitely bookingcthis again.

Posted by on 17 Dec. 2018

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Comment from Hotel Management

22 Dec. 2018 by Pete from The Retreat

Thanks mate for your great review. I look forward to seeing you back again soon. Take care mate. Pete

5 out of 5
Wow, what a fantastic place. Bit hard to find at first but the manager texted us early explaining how to find this great place. Awesome viewes. Will be staying here again.

Posted by , from Blue Mountains NSW on 19 Oct. 2018

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Comment from Hotel Management

19 Oct. 2018 by Pete from The Retreat

Thanks mate for such a great review. Glad you loved our place. Hope to see you again soon. All the best. Pete

5 out of 5
Very relaxing beautiful views very clean and excellent service

Posted by on 1 Oct. 2018

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Comment from Hotel Management

3 Oct. 2018 by Pete from The Retreat

Thanks Heather. So pleased you had a relaxing time. See you again soon. Pete

5 out of 5
A pleasant stay with a great view. Wouldn’t hesitate to recommend.

Posted by , from Canberra, ACT on 23 Sep. 2018

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Comment from Hotel Management

24 Sep. 2018 by Pete from The Retreat

Thanks Jas for your great Review. Glad you had a great stay. See you again soon. Pete

2 out of 5
The hotel is some ones house where you can clearly see living areas. We heard for steps all night above us as well as the conversations. Broken sleep as a result. The reception area looks and feels make shift. The portable air conditioner heated up the room instead of cooling it down. Cockroaches in the bath room. Second hand furniture. Dirty walls and ceiling. Unclean showers... Really was disappointing. The only good thing was the view.

Posted by , from Cooktown on 9 Sep. 2018

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Comment from Hotel Management

9 Sep. 2018 by Pete from The Retreat

Hi Roberto. Sorry you didn't have a good experience with us. I'm not sure which room you stayed in as we don't have any bookings with your name but I will have housekeeping lift their game and thoroughly go over every room.

5 out of 5
Fantastic location with both rainforest and ocean views. What a great place to watch the sunset. Loved it!

Posted by , from Thirroul on 7 Sep. 2018

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Comment from Hotel Management

8 Sep. 2018 by Pete from The Retreat

Thanks Cheryl for your wonderful Review. Yes, we do enjoy incredible views and our sunsets are beautiful. Home to see you again soon. All the best. Pete

4 out of 5
A cosy room with en suite facilities and a balcony in a villa of 4 similar rooms and a huge shared kitchen/ living room and a large patio with barbecue. The views over the sea, islands and forest are delightful. The host is convivial and extremely helpful. The reception area has an indoor pool with no barrier so no children are permitted in the resort because of legislation. The complex is up a steep hill and so you can get good free exercise!

Posted by , from U.K. on 4 Aug. 2018

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Comment from Hotel Management

5 Aug. 2018 by Pete from The Retreat

Thanks Katherine for your thoughtful Review. I'm so pleased you enjoyed the beautiful environment and facilities. I hope you rnjoy the rest of your travels. Keep well. Pete

About the Whitsundays Rainforest Retreat

Location Lot 100, 13 Border Drive, Cannonvale, QLD 4802

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 22 December until 01 January:

  • Swimming pool

Property Features

As a guest of Whitsundays Rainforest Retreat, you'll find an indoor pool, spa services, and a library. Event space at this hotel measures 538 square feet (50 square metres) and includes conference centres. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A round-trip airport shuttle (available on request) is available for a fee. A terrace, tour or ticket assistance, and a BBQ are also featured at Whitsundays Rainforest Retreat. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cannonvale hotel.

  • 18 guestrooms or units
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Bar or lounge
  • Conference centre
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (36.2 km / 22.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Whitsundays Rainforest Retreat offers 18 forms of air-conditioned accommodation with coffee/tea makers and an iron/ironing board. Rooms open to balconies or patios. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Coffee maker
  • Housekeeping (daily)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan

Food & Drink

Central Facility – On-site bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Guests aged under 18 years old are not allowed in the swimming pool.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 10 AM - 9:00 PM.
If you are planning to arrive after 7 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available on request from 8:30 AM to 6 PM. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 10 AM - 9:00 PM.
Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 8:30 AM to 6 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 99.0 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 40 per person (roundtrip)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Whitsundays Rainforest Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 10 AM to 9 PM
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.