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Whitsundays Rainforest Retreat

3.5-star property
Lot 100, 13 Border Drive, Cannonvale, QLD 1800 796 370
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4.0 out of 5
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See all 81 Wotif Reviews

"Spectacular view and comfortable accommodation. Would be a lovely spot for a small group to book out the entire place.. " More

By a verified traveller on Mon 21 Jun 2021

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Hotel Description

At Whitsundays Rainforest Retreat you'll be within a 20-minute stroll of Whitsunday Shopping Centre and Bicentennial Park. Highlights at this hotel include an indoor swimming pool, free self parking, and a bar/lounge.

You can enjoy balconies or patios, coffee/tea makers, and ceiling fans, featured in all 18 rooms.

Central Facility is the hotel's own bar. Other amenities include free WiFi in public areas, a conference center, and spa services. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 3.5-star Cannonvale hotel include Cannonvale Beach and Conway National Park.

Double Room - Rainforest & Mountain Views

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$113* Per night/room 14 Aug. - 15 Aug.

Rainforest Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Queen Suite - Ocean & Island Views

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Villa, 4 Bedrooms, Ocean View (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 10 Max

Luxury Villa, 4 Bedrooms (Adults Only)

Bed Count 3 Queen Beds Maximum Occupancy 10 Max

Whitsundays Rainforest Retreat ratings based on 81 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Whitsundays Rainforest Retreat

Everyone (67) Couples (12) Family (2)
1 out of 5
Disgraceful. Not a hotel. Travelling and indicated our gps timing said we would arrive 10.24pm. Hotel staff said they will not book us in after 10pm and will not refund our accommodation fee. They clearly don’t want to be in HOTEL business of dealing with travellers itinerary. What are we meant to do...speed up above limit on one of Australia’s most dangerous single lane undivided highways. Now I need to go through the process of cancelling credit card payments. Nasty people. AVOID.

Posted by on 25 Jun. 2021

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4 out of 5
Spectacular view and comfortable accommodation. Would be a lovely spot for a small group to book out the entire place..

Posted by on 21 Jun. 2021

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2 out of 5
The view was very nice and there was a large deck. We had to ring to get directions to the property which was in a residential estate. Never saw a reception area or other amenities listed, they must have been further up the road. However, we had no idea when booking that it was share accommodation. When they refer to Unit/Room there are several studio/houses which each contain a number of bedrooms and a common area with TV kitchen etc. The Unit we stayed in had 4 bedrooms, only 2 booked due to Covid. The door to the street must remain unlocked at all times and there is individual key locks on internal bedroom doors. Bedrooms have a shower, toilet and vanity. We went to dinner at local pub - good food - a bit rough. When we returned the other person (who we were told was a lady travelling alone) had arrived and she was in her bedroom with the door open and 2 male friends. They were drinking and had loud music. She did not speak to us and left shortly afterwards slamming the door behind her. I didn't feel safe staying in this type of accommodation, not knowing if they would come back in the middle of the night intoxicated and causing problems. So didn't get much sleep. We left early in the morning.

Posted by on 20 Jun. 2021

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4 out of 5
Clean and tidy, easy parking, on highway but set back, so was quiet

Posted by on 7 Jun. 2021

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5 out of 5
The place was awesome, absolutely spectacular view and facilities. Pete was a great host, highly recommended.

Posted by on 10 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Pete

Thanks guys. I'm so glad you enjoyed your stay. Take care. Pete

4 out of 5
Awesome view from main area. The hill climb was a bit scary but worth it.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Pete

Thanks for your Review. Take care

3 out of 5

Posted by on 21 Sep. 2019

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Comment from Hotel Management

16 Oct. 2019 by Pete from The Retreat

Thanks guys for your Rating

4 out of 5
We stayed in the Honeymoon Suite, it's a very large room with a nice view but it kind of stops there... The room could do with some basic maintenance. Several lights not working, ceiling fans rusty and paint peeling off the blades, toilet roll holder siliconed to the wall, room needs a fresh paint and the universal tv remote was useless. Peter the owner was very friendly and we received a welcoming check in.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

16 Oct. 2019 by Pete from The Retreat

Thanks guys for your wonderful Review

1 out of 5
Explanation on web site was not clear. This is very much catered for backpackers and is shared accommodation. Not for the weiry traveller needing a peaceful rest

Posted by on 22 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Pete from The Retreat

This is not a fair comment towards our property. The guests had driven for over 12 hours, arrived late on a Sunday night and demanded they had booked a whole house for their $84. They didn't get out of the car and drove off. This Review does not correctly represent our Retreat and should be removed. Look at all of our other reviews and you will immediately recognise this review is not consistent with all others. I request it be removed

5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

12 May 2019 by Pete from The Retreat

Thanks guys for your great rating. Take care. Pete

About the Whitsundays Rainforest Retreat

Location Lot 100, 13 Border Drive, Cannonvale, QLD 4802

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 22 to January 01:

  • Swimming pool

Property Features

As a guest of Whitsundays Rainforest Retreat, you'll find an indoor pool, spa services, and a library. Event space at this hotel measures 538 square feet (50 square meters) and includes a conference center. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. An airport shuttle (available on request) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at Whitsundays Rainforest Retreat. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cannonvale hotel.

  • 18 guestrooms or units
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Bar or lounge
  • Conference center
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (36.3 km / 22.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Whitsundays Rainforest Retreat offers 18 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Rooms open to balconies or patios. Housekeeping is provided daily.

  • Private balcony or patio
  • Coffee maker
  • Housekeeping (daily)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan

Food & Drink

Central Facility - Onsite bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Guests under 18 years old are not allowed in the swimming pool.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 10 AM - 9:00 PM. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10 AM - 9:00 PM.
Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Whitsundays Rainforest Retreat

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 99.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 40 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Whitsundays Rainforest Retreat Hotel Cannonvale
  • Whitsundays Rainforest Retreat Hotel
  • Whitsundays Rainforest Retreat Cannonvale
  • Whitsundays Rainforest Retreat Airlie Beach/Whitsunday Islands
  • Whitsundays Rainforest Retrea
  • Whitsundays Rainforest Retreat Hotel
  • Whitsundays Rainforest Retreat Cannonvale
  • Whitsundays Rainforest Retreat Hotel Cannonvale

You should know

  • Whitsundays Rainforest Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 10 AM to 9 PM.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.