Wotif.com

Frequently Asked Questions

Below are some of our customers' frequently asked questions and our answers. If your question isn't listed below, or you need more information, please contact us.

Q: How does it work?

Wotif.com sells accommodation online in 45 countries. Accommodation suppliers update their rates and allotments online to appeal to the late-booking, value-conscious traveller. Bookings are confirmed online and sent electronically to the supplier within seconds of the credit card approval.

Q: Is my personal information kept private?

Absolutely. We do not divulge any guest information to anyone except the minimum necessary for the supplier to process your booking. For more information, see our privacy policy.

Q: Is it safe to use my credit card online?

To eliminate the chance of unlawful interception on the Internet your credit card details are processed using 128 bit encryption methods. For more information, see our security notice.

Q: Is my booking guaranteed?

Bookings are made against room inventory updated online by the supplier. The booking is confirmed with the supplier the moment your credit card transaction is approved. Every Wotif.com offer has a limited number of rooms available - once they are sold the "Sold" sign goes up - we never oversell.

Q: Will the accommodation place receive my booking immediately?

Yes, Wotif.com forwards your booking details electronically to the supplier as soon as the credit card transaction is approved.

Q: Can you tell me about Wotif.com deals by email?

Yes. If you register with us (see the "Newsletter" link on your country's home page) we will email you weekly with the best offers. In accordance with our privacy policy we will not send you any unsolicited emails, or pass your email address on to any third party.

Q: Wotif if I need to cancel my booking?

We understand that sometimes circumstances change, and you may want to cancel your booking.

Our accommodation partners can list different cancellation policies for each room. Some may be more flexible than others, and some special rates or deals may not offer refunds for any reason once your booking has been confirmed. That's why you need to check the policy before you book, especially if you think there's a chance you may need to cancel your booking.

You'll find the Cancellation Policy for each room under the bedding options on the Property Details page. We have an administration charge for processing cancellations, in addition to any penalty the property may charge for cancelling.

Room Level Cancellation Policy example

If the worst happens and you do need to cancel your booking, here's what to do:

  1. Check the Cancellation Policy the accommodation has published on the website to see if they will allow you to cancel your booking. You'll also find it printed on your booking confirmation email.
  2. Call our Customer Service Centre to have the booking cancelled - have your Booking Confirmation Number ready.
  3. We will send you an email to confirm the cancellation and any refund due.

Remember that you can call us any time, 24 hours a day, 7 days a week for assistance.

Q: Wotif I want to change the dates of my booking?

The same policy for cancellations is used to determine restrictions and penalties around changing the dates of your booking. So again, it's important to check the policy before you book, especially if you think there's a chance you may need to change your booking. You'll find the policy marked by a red asterisk under the bedding options for each room. Remember that the place you've booked can change their rates at any time on Wotif.com, so the new dates you want to stay may now be more (or less) expensive than the dates you originally booked.

If you think you need to change the dates you've booked, here's what to do:

  1. Check the Cancellation Policy the accommodation has published on the website to see if they will allow you to change the date of your booking. You'll also find it printed on your booking confirmation email.
  2. Check our site to see if there are rooms available on the new dates you want to stay.
  3. Call our Customer Service Centre to change the booking and process any extra payment or refund necessary.
  4. We will email you to confirm the new dates of your booking.

We have an administration charge for processing any changes to bookings, in addition to any penalty the accommodation may charge for changes. Our Customer Service Centre is open 24 hours a day, 7 days a week to help.

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