Frequently Asked Questions

Below are some of our customers' frequently asked questions and our answers. If your question isn't listed below, or you need more information, please contact us.

• Q: How does it work?
• Q: Is my personal information kept private?
• Q: Is it safe to use my credit card online?
• Q: I need to alter an existing booking. What do I do?
• Q: Is my booking guaranteed?
• Q: Will the accommodation place receive my booking immediately?
• Q: What if I need to cancel my booking?
• Q: Can you tell me about Wotif.com deals by email?

Q: How does it work?

Wotif.com is the global specialist in last-minute accommodation. Accommodation suppliers update their rates and allotments online to appeal to the late-booking, value-conscious traveller. Bookings are confirmed online and sent electronically to the supplier within seconds of the credit card approval.

Q: Is my personal information kept private?

Absolutely. We do not divulge any guest information to anyone except the minimum necessary for the supplier to process your booking. For more information, see our privacy policy.

Q: Is it safe to use my credit card online?

To eliminate the chance of unlawful interception on the Internet your credit card details are processed using 128 bit encryption methods. For more information, see our security notice.

Q: I need to alter an existing booking. What do I do?

Call us as soon as possible but please note that last-minute rates are not always available and that administration charges (defined on the booking page) apply to all changes. Any additional supplier cancellation penalties that apply, will be advised before you book.

Q: Is my booking guaranteed?

Bookings are made against room inventory updated online by the supplier. The booking is confirmed with the supplier the moment your credit card transaction is approved. Every Wotif.com offer has a limited number of rooms available - once they are sold the "Sold" sign goes up - we never oversell.

Q: Will the accommodation place receive my booking immediately?

Yes, Wotif.com forwards your booking details electronically to the supplier as soon as the credit card transaction is approved.

Q: What if I need to cancel my booking?

Cancellation penalties depend on supplier policies. An adminstration charge (defined on the booking page) applies to all booking changes and cancellations. The earlier we receive your cancellation notice, the better the chance of avoiding supplier cancellation penalties.

Q: Can you tell me about Wotif.com deals by email?

Yes. If you register with us (see the "Newsletter" link on your country's home page) we will email you weekly with the best offers. In accordance with our privacy policy we will not send you any unsolicited emails, or pass your email address on to any third party.

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