At Mercure Canberra Belconnen you'll be within a 5-minute walk of University of Canberra and 2.4 km (1.5 mi) from Bruce Ridge Nature Reserve. Highlights at this Art Deco hotel include a restaurant, a bar/lounge, and a 24-hour business center.
The restaurant, Selections Bistro, is open for dinner. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. On weekday mornings buffet breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of self parking.
With a stay at this 3.5-star Belconnen hotel, you'll be 2.9 km (1.8 mi) from Black Mountain Nature Reserve and 3.3 km (2 mi) from Australian Institute of Sport.
Executive Studio, 1 King Bed with Sofa bed, Bathtub
Bed Count1 King BedMaximum Occupancy
3 Max
Superior Room, 2 Queen Beds
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Mercure Canberra Belconnen ratings based on 82 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Mercure Canberra Belconnen
Everyone (27)Couples (26)Family (23)
5 out of 5
Great value for expensive Canberra.
Posted by Kate on 6 Oct. 2022
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5 out of 5
Furnishings were beautiful. Very comfortable room.
Posted by Linda on 5 Oct. 2022
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5 out of 5
I particularly liked the kindness of the staff!
Posted by Annelies on 23 Sep. 2022
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Comment from Hotel Management
2 Oct. 2022
by Mercure Canberra Belconnen
Dear Annelies, Thank you very much for your amazing review. I am so thrilled to see our staffs were able to make a difference on your stay. I will make sure to pass on the encouragement. Thank you again for your kind feedback. We look forward to welcome you in the future as well. Kind Regards, Pratima BistaRooms Division Manager
3 out of 5
On check in I was asked if I wanted car park which I answered yes. I was given a parking card and instructions on how to enter the car park. On arrival to the boom gate the parking ticket did not work so I simply took a ticket and after settling into the room I went off Downstairs to let staff know that the car park ticket did not work. I was told that it should have worked and they took my ticket and fixed it and was assured that it should now work when exiting the car park.
The next morning we had left at around 9am early for our engagement. We tried to exit the car park and the ticket did not work, so my husband offered to run down to the lobby whilst I stayed in the car with the baby. Once he got to the lobby the staff had once again 'fixed' the card and simply said that it should work and to press the button if it did not. He came back to the car and once again it did not work. We pressed the car park help button but no one was answering and by this time several cars were waiting behind us so we once again moved off to the side and my husband ran down again to the lobby. At the lobby the staff said that it should work and to try again. My husband by this time was asking the staff to call someone as this was now the 3rd time. The staff refused and said to try again. Once again it did not work and now the staff eventually came to help us out. The staff member did not want to help us out and resulted in being held up for 30mins because they could not be bothered to help.
Posted by Lovely on 18 Sep. 2022
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Comment from Hotel Management
20 Sep. 2022
by Mercure Canberra Belconnen
Dear Lovely, Thank you for taking time to write us your valuable feedback. Please accept our unbounded apologies if you were not pleased with your stay due to the parking issue and the staffs not being able to resolve the issue. Please be assured this is not the standard Mercure prides itself on. We will definitely investigate the event do the needful to improve it. It is our top priority to provide a comfortable and relaxing accommodation to all our valued guests and we are incredibly sorry if we may have missed the mark. Know that your voice is highly important to us and will be forwarded to the hotel management for further improvements. It would be an honor to serve you again and give us another chance to provide you an experience that is truly excellent in all aspects.Kind Regards, Pratima BistaRooms Division Manager
5 out of 5
Great room
Posted by Gary on 3 Sep. 2022
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Comment from Hotel Management
12 Sep. 2022
by Mercure Canberra Belconnen
Dear Gary, Thank you very much for 5/5 review. I am very glad that you enjoyed your stay with us. We look forward to welcome you in the future as well. Kind Regards, Pratima BistaRooms Division Manager
4 out of 5
The room was excellent. Felt recently updated. Super clean.
The only negative was no room service. But I just ordered Uber Eats which I suppose is basically the same thing!
Posted by Joanne on 19 Aug. 2022
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Comment from Hotel Management
23 Aug. 2022
by Mercure Canberra Belconnen
Dear Joanne, Thank you very much for your amazing review I am so glad that you liked our new modern rooms and enjoyed your stay with us. We look forward to welcome you in the future as well to offer you as pleasant experience as the previous one. Kind Regards, Pratima BistaRooms Division Manager
5 out of 5
Rooms were clean - staff were friendly - great location
Posted by Luke on 4 Aug. 2022
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Comment from Hotel Management
23 Aug. 2022
by Mercure Canberra Belconnen
Dear Luke, Thank you very much for your 5 out of 5 review. We look forward to welcome you in the future as well. Kind Regards, Pratima BistaRooms Division Manager
5 out of 5
Lovely, modern and clean. Very convenient to access all areas of Canberra if you are driving. Very friendly and helpful staff. This is my second stay here and I would highly recommend it to other travellers.
Posted by Amanda, from Moorooka on 25 Jul. 2022
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Comment from Hotel Management
23 Aug. 2022
by Mercure Canberra Belconnen
Dear Amanda, Your feedback has made our day. Thank you so much for your amazing review. I am thrilled to see you loved your stay and would return in the future. We can not wait to welcome you back. Kind Regards, Pratima BistaRooms Division Manager
3 out of 5
Bins were not emptied and mini bar not fully stocked, but was rectified without any fuss. Otherwise quite comfortable.
Posted by Zoltan on 17 Jul. 2022
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Comment from Hotel Management
23 Aug. 2022
by Mercure Canberra Belconnen
Dear Zoltan, Thank you for writing us a feedback. Please accept my sincere apologies for the inconvenience occurred due to housekeeping issues. Your feedback will be shared with the housekeeping team for the improvements. Thank you again for your review. We look forward to get other opportunities in the future and serve you better. Kind Regards, PratimaRooms Division Manager
5 out of 5
Very pleasant comfortable stay... We really appreciated the cleanliness of the rooms and the facilities in the room. The staff were friendly, smiling and helpful. The view of the city from our 9th-floor room was terrific. I would stay here again.
Posted by Hima on 11 Jul. 2022
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Comment from Hotel Management
23 Aug. 2022
by Mercure Canberra Belconnen
Dear Hima,Thank you for your review. I am so delighted to see you enjoyed your stay with us. We look forward to welcome you in the future as well. Kind Regards, Pratima BistaRooms Division Manager
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. A fitness center, a terrace, and laundry facilities are also featured at the business-friendly Mercure Canberra Belconnen. You'll have access to the indoor pool at a partner property. Parking is available for a fee. This 3.5-star Canberra hotel is smoke free.
1 building
125 guestrooms or units
Built in 2019
Deli
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Terrace
ATM
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Parking: Self parking available for a surcharge
Room Amenities
Mercure Canberra Belconnen offers 125 accommodations with minibars and safes. Accommodations offer separate sitting areas. A pillow menu is available. 43-inch Smart televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Sitting area
Minibar
Smart television
Digital channels
Premium channels
Pillow options
Shower
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 9:30 AM.
Selections Bistro - This restaurant serves dinner only. A children's menu is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 60 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Guests will be asked to pay the following charges at the property:
A damage deposit of AUD 100 will be collected before check-in.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 25 for adults and AUD 15 for children (approximately)
Self parking fee: AUD 10 per night (in/out privileges)
Rollaway bed fee: AUD 60 per night
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mercure Canberra Belconnen Hotel
Mercure Canberra Belconnen Belconnen
Mercure Canberra Belconnen Hotel Belconnen
You should know
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Mercure Canberra Belconnen offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Canberra Belconnen uses enhanced cleaning measures, has a gap period between guest stays, and ensures social distancing. There is a shield between guests and staff in the main contact areas.
On-site self-parking (AUD 10 per night; includes in/out privileges)
The closest beach to Mercure Canberra Belconnen is Tuggeranong Town Park Beach (18.9 km).
Sure does, buffet breakfast is available on weekdays between 7:00 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.
No, Mercure Canberra Belconnen does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
