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4.6 out of 5

"Great accommodation " More

By a verified traveller on Thu 08 Feb 2024

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Hotel Description

At Mercure Canberra Belconnen you'll be within just a 5-minute stroll of University of Canberra and within 15 minutes of Big Splash Waterpark. Highlights at this Art Deco hotel include a restaurant, a bar/lounge, and a 24-hour business center.

The restaurant, Selections Bistro, is open for dinner. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available daily. There's also the convenience of self parking.

Places within a 30-minute walk of this 3.5-star Belconnen hotel include Bimbi Beach and Bruce Ridge Nature Reserve.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$135* Per night/room 9 Apr. - 10 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Studio, 1 King Bed with Sofa bed, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Canberra Belconnen ratings based on 128 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Canberra Belconnen

Everyone (48) Couples (37) Family (31)
5 out of 5
Can’t fault it!

Posted by on 1 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Cheyne Stebbing

Dear JasonThanks for your great review, I'm pleased you enjoyed your stay at Mercure Canberra Belconnen. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5
Great accommodation

Posted by on 8 Feb. 2024

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Comment from Hotel Management

12 Feb. 2024 by Cheyne Stebbing

Dear LouiseThanks for your great review and 5 star rating, it is much appreciated. We hope to welcome you back to our hotel when you next visit Canberra. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5
Staff were very welcoming My room was very nicely furnished and comfortable

Posted by on 29 Jan. 2024

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Comment from Hotel Management

3 Feb. 2024 by Cheyne Stebbing

Dear JohnThanks for your great review and I'm pleased to read that everything went well with your stay. I hope to welcome you back soon. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5
The Me urge was perfect for us visiting friends close by and all the little coffee shops and other convenience stores all within walking distance

Posted by on 18 Dec. 2023

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Comment from Hotel Management

18 Dec. 2023 by Cheyne Stebbing

Dear RichardThanks for your review and I'm pleased you enjoyed our great location and some of the nearby coffee shops and stores. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5
The room was fantastic but isn’t fully blacked out at night

Posted by on 6 Dec. 2023

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Comment from Hotel Management

6 Dec. 2023 by Cheyne Stebbing

Dear KierenI'm sorry that the blackout curtain in your room did not cover the whole window, it should completely block all light so there maybe a fault and I will investigate this further. I'm pleased that you enjoyed the room and thanks for staying with us. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5

Posted by on 18 Nov. 2023

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Comment from Hotel Management

9 Dec. 2023 by Cheyne Stebbing

Dear DotThanks for your 5 out of 5 review, I'm pleased you enjoyed your stay with us. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5
Sparkling new, with really friendly and helpful staff. Soft furnishings in my room (lounge covers) could do with some spot remover. But overall, the important things were very good - bathroom (except the bath which could have used a scrub) and the bedding were spotless.

Posted by on 2 Nov. 2023

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Comment from Hotel Management

2 Nov. 2023 by Cheyne Stebbing

Dear ChrisThank you for leaving your review and it is great to read you had an enjoyable stay. I have noted your comments regarding the items needing extra cleaning and will ask our housekeeping team to fix these. Thanks again and we hope to welcome you back in the future. Kind RegardsCheyne StebbingGeneral Manager

4 out of 5
The initial experience for this hotel was looking for the entrance to the hotel. There is a number on glass doors which takes you to the car park. Check in was challenging and we were standing in a line for 20 minutes to check in as there were a lot of people checking in at the same time and only 2 persons working. The room was lovely and set out nicely set out. Special call out to the night reception lady, we ordered late night food and there was man in reception who had a disability, he was interested in the pizza we ordered and we gave him a piece, we called to reception to see if he would of liked more and were informed she bought him a pizza out of her own money. What an outstanding young lady. Well done.

Posted by on 19 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Cheyne Stebbing

Dear RebeccaThanks for leaving us a review. Firstly I apologise for the delay at check-in, we always try to anticipate busy periods and have enough staff available. I'm glad you found the room comfortable. I am really pleased to receive your comments about our staff member and will follow up to congratulate her. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5
we had alovely stay on the top floor great views over lake ginindera, moretime should be allowed for cleaning

Posted by on 24 Sep. 2023

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Comment from Hotel Management

24 Sep. 2023 by Cheyne Stebbing

Dear KymThank you for staying with us at Mercure Canberra Belconnen. I'm glad you enjoyed the views over Lake Ginninderra, the view is great especially on our higher floors. I have noted your feedback on cleaning and this is a continual focus for our team. Thanks again and we hope to welcome you back again in the future. Kind RegardsCheyne StebbingGeneral Manager

5 out of 5
Mercure was above my expectations. Very impressed.

Posted by on 21 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Cheyne Stebbing

Dear JessicaOn behalf of our hotel team I would like to thank you for staying with us and we hope to see you again. Kind RegardsCheyne StebbingGeneral Manager

About the Mercure Canberra Belconnen

Location 59 Cameron Avenue, Belconnen, ACT 2617

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. The business-friendly Mercure Canberra Belconnen also features a fitness center, concierge services, and laundry facilities. Parking is available for a fee. This 3.5-star Canberra hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • Built in 2019
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Canberra Belconnen offers 125 accommodations with minibars and safes. A pillow menu is available. 43-inch Smart televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • Smart television
  • Digital channels
  • Premium channels
  • Electric kettle
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Selections Bistro - This restaurant serves dinner only. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 27 for adults and AUD 17 for children
  • Covered self parking fee: AUD 12 per night (in/out privileges)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Canberra Belconnen Hotel
  • Mercure Canberra Belconnen Belconnen
  • Mercure Canberra Belconnen Hotel Belconnen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.