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4.6 out of 5

"Clean, spacious room. There was a loud whistling noise which was fixed when we put a towel at the base of the door. " More

By a verified traveller on Sun 05 Feb 2023

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Hotel Description

At Mercure Canberra Belconnen you'll be within just a 5-minute stroll of University of Canberra and within 15 minutes of Gossan Hill Nature Reserve. Highlights at this Art Deco hotel include a restaurant, a bar/lounge, and a 24-hour business center.

The restaurant, Selections Bistro, is open for dinner. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available daily. There's also the convenience of self parking.

Places within a 30-minute walk of this 3.5-star Belconnen hotel include Big Splash Waterpark and Bargang.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$128* Per night/room 26 Feb. - 27 Feb.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Studio, 1 King Bed with Sofa bed, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Canberra Belconnen ratings based on 97 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Canberra Belconnen

Everyone (31) Couples (32) Family (26)
4 out of 5
Clean, spacious room. There was a loud whistling noise which was fixed when we put a towel at the base of the door.

Posted by on 5 Feb. 2023

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Comment from Hotel Management

5 Feb. 2023 by Mercure Canberra Belconnen

Dear Louise, Thank you very much for your wonderful review. I am so glad to see you liked the clean and spacious room. Also, my sincere apologies for the inconvenience occurred during your stay with us. We will flag the issue with our maintenance team and resolve it. I hope your stay was otherwise a memorable one. We hope to host yo soon and serve you the pleasant experience. Kind Regards, PratimaRooms Division Manager

4 out of 5
The room was large but disappointing that a window or door could not be opened for fresh air. Also disappointing that could not utilise the balcony area outside my room due to no access.

Posted by on 29 Jan. 2023

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Comment from Hotel Management

31 Jan. 2023 by Mercure Canberra Belconnen

Dear Giselle, Thank you for your review. I am glad to see you liked the large and spacious room. Please accept my apologies for the inconvenience occurred, however, due to safety purpose our balconies are locked and used for decoration purpose only. I hope this did not tarnish your experience which otherwise sounds like a good one. We hope to welcome you back again and serve you better. Kind Regards, Pratima BistaRooms Division Manager

5 out of 5
We were very impressed with our stay. I highly recommend. The customer service was great, staff were welcoming, friendly and professional. The rooms were to a high standard with hygiene and cleanliness, including the bathrooms, and the provided toiletries were high quality and a lovely pamper treat. The bedding was immaculately clean and crisp and the beds were extra comfy, we had a blissful nights sleep and both woke up feeling rested. There was so much to do close by, from walking by the lake, to cafes, and much to our delight the Labor club attached to the hotel made amazing cocktails! Plenty to do with lots of tourist sights and off road adventures. We even went on a picnic and had a dip in the Murrumbidgee river. Thank you to the Mercure for making our stay so enjoyable and memorable.

Posted by on 17 Jan. 2023

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Comment from Hotel Management

23 Jan. 2023 by Mercure Canberra Belconnen

Dear Deborah, We very much appreciate your comments regarding your stay at Mercure Belconnen. We are delighted to hear that you had a wonderful stay and that you loved your room, hotel amenities and enjoyed your picnic at the river bank. It is always encouraging to learn that guests are satisfied with our service as it is what we aspire to do every day! I am glad our staffs were able to make a difference in your stay and helped making memories. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Kind Regards, Pratima BistaRooms Division Manager

4 out of 5
Good customer services Excellent room setting Need more parking while waiting to check in

Posted by on 11 Jan. 2023

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Comment from Hotel Management

18 Jan. 2023 by Mercure Canberra Belconnen

Dear Hikmat, Thank you for your amazing review. I am glad you were pleased with the service and loved your stay. We look forward for other opportunities in future to welcome you back and serve you an excellent service. Kind Regards, Pratima BistaRooms Division Manager

5 out of 5
Great position to Lake cafes restaurants and shopping centre. Ample parking. Quiet area. Will stay again.

Posted by on 9 Jan. 2023

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Comment from Hotel Management

10 Jan. 2023 by Mercure Canberra Belconnen

Dear Sheree, Thank you for your amazing review. I am so glad to see you have enjoyed your stay with us.We can not wait to welcome you back and serve you with an excellent service.Kind Regards, Pratima BistaRooms Division Manager

5 out of 5
Very good experience living in this hotel.

Posted by on 2 Jan. 2023

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Comment from Hotel Management

8 Jan. 2023 by Mercure Canberra Belconnen

Dear Yuan, Thank you so much for your amazing review. I am so glad that you enjoyed your stay with us. We look forward to welcome you in the future as well. Kind Regards, PratimaRooms Division Manager

5 out of 5
Car park was easy to find and access to the hotel was good. Loved the styling of the hotel. The pendant lights in the room was amazing. I would stay here again.

Posted by on 11 Dec. 2022

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Comment from Hotel Management

14 Dec. 2022 by Mercure Canberra Belconnen

Dear Sonja, Thank you for your amazing review. I am so glad to see you loved the hotel aesthetic and hotel amenities. I hope we can get other opportunities to welcome you back as well. Kind Regards, PratimaRooms Division Manager

5 out of 5
Really comfortable room with lots of space. Particularly like the bathroom design. Good bed and pillows. Plenty of parking at reasonable cost with access direct to hotel accommodation floors. Friendly professional staff. Altogether a positive experience.

Posted by on 11 Dec. 2022

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Comment from Hotel Management

14 Dec. 2022 by Mercure Canberra Belconnen

Dear Jan, Thank you for your amazing review. I am glad to see you have liked the hotel facilities and enjoyed your stay with us. Thank you for special mention of our staffs. I am glad our employees were able to make a difference to your stay. We hope we get other opportunities in the future to host you again. Kind Regards, Pratima BistaRooms Division Manager

5 out of 5
I liked everything especially friendly and professional staff

Posted by on 6 Nov. 2022

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Comment from Hotel Management

9 Nov. 2022 by Mercure Canberra Belconnen

Dear Gordana, Thank you very much for your warm feedback. I am so pleased to see our staffs were able to make difference on your stay. I will make sure to pass on the encouragement. We look forward to welcome you in the future as well and serve you better. Kind Regards, PratimaRooms Division Manager

5 out of 5
The room was lovely, the bed comfortable, we really enjoyed our stay here

Posted by on 30 Oct. 2022

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Comment from Hotel Management

3 Nov. 2022 by Mercure Canberra Belconnen

Dear Lynn, Thank you very much for your amazing review. We are so glad to see you have enjoyed the room, comfy bed and loved your stay. Guest comfort is our main priority and we are so glad that we hit the mark. Thank you again for your amazing review. We look forward for other opportunity in the future to welcome you. Kind Regards, PratimaRooms Division Manager

About the Mercure Canberra Belconnen

Location 59 Cameron Avenue, Belconnen, ACT 2617

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. A fitness center, a terrace, and laundry facilities are also featured at the business-friendly Mercure Canberra Belconnen. Parking is available for a fee. This 3.5-star Canberra hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • Built in 2019
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Canberra Belconnen offers 125 accommodations with minibars and safes. A pillow menu is available. 43-inch Smart televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

  • Minibar
  • Smart television
  • Digital channels
  • Premium channels
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Selections Bistro - This restaurant serves dinner only. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 27 for adults and AUD 17 for children (approximately)
  • Covered self parking fee: AUD 12 per night (in/out privileges)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Canberra Belconnen Hotel
  • Mercure Canberra Belconnen Belconnen
  • Mercure Canberra Belconnen Hotel Belconnen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.