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4.2 out of 5

"I left a special dress hanging in the wardrobe of our room. I have contacted the hotel twice since checking out, but the dress has mysteriously disap ... " More

By a verified traveller on Wed 13 Mar 2024

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Hotel Description

Crowne Plaza Canberra, an IHG Hotel puts you in the heart of Canberra, connected to the convention center and within steps of Glebe Park and Casino Canberra. Highlights at this family-friendly hotel include in-room free WiFi, free internet, and plasma TVs.

The restaurant, Redsalt Restaurant, is open for breakfast, lunch, and dinner. Binara One is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, seasonal outdoor swimming pool, kids' swimming pool, and pool loungers. 1076 square feet (100 square meters) of event facilities include 6 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 15-minute walk of this Canberra City Centre hotel include Canberra Centre and National Convention Centre.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
AU$159* Per night/room 4 Apr. - 5 Apr.

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Park View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Park View (Glebe Park View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Canberra, an IHG Hotel ratings based on 404 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Canberra, an IHG Hotel

Everyone (160) Couples (74) Family (122)
2 out of 5
We paid for parkibg and then was no parking spots and we had to park outside

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Crowne Plaza CANBERRA

Dear Lynn, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

3 out of 5
I left a special dress hanging in the wardrobe of our room. I have contacted the hotel twice since checking out, but the dress has mysteriously disappeared! Each time I’ve followed up the staff have advised they will look into it for me & contact me. I have not been contacted at all & the dress is nowhere to be seen. Very disappointing! I won’t stay at Crown Plaza Canberra again (or sadly wear my special dress again.)

Posted by on 13 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Crowne Plaza CANBERRA

Dear Jaclyn, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

5 out of 5
Great food and helpful staff

Posted by on 5 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Front Office Team

Dear Ian, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

1 out of 5
Very nice staff, good facilities pity about the non-heated pool and the kids space was pretty average for my seven-year-old and my nine-year-old

Posted by on 4 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Front Office Team

Dear Gary, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

3 out of 5
Accommodation was below standard for a Crown Plaza. Facilities seemed dated for a Capital City.

Posted by on 3 Mar. 2024

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Comment from Hotel Management

10 Mar. 2024 by Reception Team

Dear Mary, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

3 out of 5
Great Location. Hotel is a bit run down.

Posted by on 28 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Hotel Management

Dear Hans, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely

4 out of 5
Pool is too small and not heated. Everything else is perfect.

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Crowne Plaza Canberra

Dear Xiao, Thank you very much for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

5 out of 5
Excellent facility and service

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Crowne Plaza CANBERRA

Dear Neil,Thank you so much for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

4 out of 5
Very clean, easy parking and convenient.

Posted by on 25 Jan. 2024

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Comment from Hotel Management

26 Jan. 2024 by Crowne Plaza CANBERRA

Dear Kathryn, Thank you for taking the time to tell us about your experience at Crowne Plaza CANBERRA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely,

5 out of 5
Ticks all the boxes for a quick getaway in Canberra city.

Posted by on 22 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Crowne Plaza

Dear Ivo,Thank you for your 5/5 rate at Crowne Plaza CANBERRA. We look forward seeing you again at the hotel.

About the Crowne Plaza Canberra, an IHG Hotel

Location 1 Binara Street, Canberra, ACT 2601

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from March 23 to October 31:

  • Sauna

Property Features

Crowne Plaza Canberra, an IHG Hotel offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 6 meeting rooms are available. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Crowne Plaza Canberra, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this Canberra hotel.

  • 296 guestrooms or units
  • 6 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kingston Canberra Station (5.9 km / 3.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Canberra, an IHG Hotel offers 296 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desk chairs. 32-inch plasma televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Redsalt Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Binara One - This bar serves dinner and light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 36 for adults and AUD 18 for children
  • Covered self parking fee: AUD 30 per day
  • A late check-out fee will be charged
  • Rollaway bed fee: AUD 65.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Crowne Plaza
  • Crowne Plaza Canberra Hotel
  • Crowne Plaza Canberra
  • Crowne Plaza Hotel Canberra

You should know

  • The seasonal pool will open September 26 and close May 02.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.