"Perfectly good for our one night stay. Room was comfortable although nothing special. The staff were great, very friendly and helpful. We had breakfas
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Crowne Plaza Canberra, an IHG Hotel places you in the center of Canberra, connected to the convention center and within a short 5-minute stroll of Glebe Park and National Convention Centre. Highlights at this hotel include in-room free WiFi, free Internet, and plasma TVs.
Sitting areas, satellite TV, and coffee/tea makers are featured in all 296 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Safes, hair dryers, and phones are also available.
The restaurant, Redsalt Restaurant, is open for breakfast, lunch, and dinner. Binara One is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, seasonal outdoor swimming pool, and pool loungers as well as access to bike rentals. 1076 square feet (100 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.
With a stay at this 4-star Canberra City Centre hotel, you'll be 0.5 km (0.3 mi) from Civic Square and 11.8 km (7.4 mi) from Canberra Hospital.
Crowne Plaza Canberra, an IHG Hotel ratings based on 400 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Crowne Plaza Canberra, an IHG Hotel
Everyone (215)Couples (52)Family (99)
4 out of 5
Perfectly good for our one night stay. Room was comfortable although nothing special. The staff were great, very friendly and helpful. We had breakfast included which was good value. The barista made coffee was excellent which is always a bonus. The location is very convenient especially for our plans.
Posted by Kate on 11 May 2022
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Comment from Hotel Management
13 May 2022
by CPC
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Canberra Team
5 out of 5
Central to where we wanted be, so great location. Friendly and helpful staff
Posted by Natasha on 9 May 2022
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Comment from Hotel Management
11 May 2022
by CPC
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Canberra Team
5 out of 5
Amazing. Everyone is so friendly, we only stayed for a night but it felt like home. Thankyou
Posted by Juran on 8 May 2022
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Comment from Hotel Management
8 May 2022
by Crowne Plaza Canberra Team
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Canberra Team
3 out of 5
I had issues with the fact that check in wasn't until 3pm as our party required to arrive and be ready for an event by 1pm. This was not specified until after I had booked and paid in full. When calling to arrange an early checkin a week prior, I spoke to two separate receptionists who were not at all accomodating and basically told us to sort it out ourselves, or cancel our booking and rebook the night before (which was not possible as it was non refundable). However when I called the morning of I spoke to a different lady who was very nice and who was more than happy to accomodate our needs. I spoke to her again when we arrived and she was lovely. If only the previous two employees had taken some pages out of her book on customer service I would be happy to stay here again.
Posted by Kasey on 25 Apr. 2022
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Comment from Hotel Management
26 Apr. 2022
by Crowne Plaza Canberra Team
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
5 out of 5
Its a comfortable room and well equipped. A comfy bed. A small quibble is the lift to the parking area is not working but management are onto it. Also the block out blind in our room is hard to work. Well stay again
Posted by stephen on 22 Apr. 2022
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Comment from Hotel Management
6 May 2022
by CPC
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Crowne Plaza Canberra Team
4 out of 5
It was clean
Posted by Mike on 21 Apr. 2022
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Comment from Hotel Management
30 Apr. 2022
by Crowne Plaza Canberra Team
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
3 out of 5
It is in a great location and overall the hotel is not bad. The however is that cleanliness was lacking , like deep clean cleanliness, room service , room make up etc was all slack, difficult to get hold of guest services etc and then room service trays left in the corridors overnight. lift to car park out of action again (was last visit) but no alternative arrangements in place, extra support at check in, more trolleys for bags etc. Car parking again over booked with the overspill car park requiring staff to lower the chain, so not great, especially when paid for. The hotel struggled to cope with the influx of guests and needs to get its staffing right to support guests. Gym and other facilities and indeed the rooms could do with a makeover. And certainly a deep clean program for the rooms should be present (there was rubbish under the beds, bedside tables etc) , Our towels were changed but the room not made up, coffee area not cleaned etc . A good hotel just needs some work
Posted by Wolfgang on 16 Apr. 2022
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Comment from Hotel Management
17 Apr. 2022
by Crowne Plaza Canberra Team
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
4 out of 5
Parking was expensive
Posted by Matthew on 12 Apr. 2022
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Comment from Hotel Management
13 Apr. 2022
by Crowne Plaza Canberra Team
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
3 out of 5
Reception that help with check in hardly to understand. The car park was very small, dark and hard to manuver. The room could be better. No tissue, no garbage bin in the room, instead only one in the bathroom. So have to go to bathroom all the time. the telephone connection was bad. The breakfast was yummy. Hot water in the shower wasn't hot enough. The room become not worth it with facility like that. Really need upgrade if they want more customer to stay. We definitely come back once they doing that because Crown Plaza hotel have a good reputation
Posted by Jason and on 12 Apr. 2022
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Comment from Hotel Management
17 Apr. 2022
by Crowne Plaza Canberra Team
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
5 out of 5
Hospitality great nothing was too much trouble. Bed was comfortable and food delicious. I would have liked a mini bar.
Posted by Lisa on 28 Mar. 2022
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Comment from Hotel Management
31 Mar. 2022
by CPC
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Crowne Plaza Canberra Team
The following facilities are closed seasonally each year. They will be closed from March 23 to October 31:
Sauna
Property Features
Crowne Plaza Canberra, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Canberra, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Canberra hotel.
296 guestrooms or units
6 levels
1076 sq ft of conference space
100 sq m of conference space
Deli
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Internet access in public areas - high speed
Train station: Kingston Canberra Station (6.6 km / 4.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Crowne Plaza Canberra, an IHG Hotel offers 296 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desk chairs. 32-inch plasma televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Sitting area
Minibar
In-room dining (24 hours)
Plasma television
Satellite channels
Premium channels
Movies for purchase
Coffee maker
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Toothbrush and toothpaste available
Desk chair
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.
Redsalt Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Binara One - This bar serves dinner and light fare. Happy hour is offered. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 65.0 per stay.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
No shield between guests and staff in main contact areas
Guests are not provided with hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: AUD 31.50 for adults and AUD 16.50 for children (approximately)
Covered self parking fee: AUD 29 per day
A late check-out fee will be charged
Rollaway bed fee: AUD 65.0 per stay
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Canberra Crowne Plaza
Crowne Plaza Canberra Hotel
Crowne Plaza Canberra
Crowne Plaza Hotel Canberra
You should know
The seasonal pool will open September 26 and close May 02.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Crowne Plaza Canberra, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Crowne Plaza Canberra, an IHG Hotel uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing.
Covered on-site self-parking (AUD 29 per day)
Crowne Plaza Canberra, an IHG Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from September 26 to May 02.
You bet! With amenities like kids' meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Crowne Plaza Canberra, an IHG Hotel is a hit with families.
You bet, full brekkie is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM.
No, Crowne Plaza Canberra, an IHG Hotel does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 3:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
