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4.5 out of 5

"Service is excellent, as are rooms and facilities. " More

By a verified traveller on Sun 11 Sep 2022

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Hotel Description

A luxury stay in Canberra awaits you at Hyatt Hotel Canberra - a Park Hyatt. Within a short 5-minute stroll, you'll find Albert Hall and British High Commission. Highlights at this hotel include a restaurant, an indoor swimming pool, and a gym.

A pampering day can include deep-tissue massages and sports massages. The restaurant, The Promenade Cafe, is open for breakfast, brunch, lunch, and dinner. Speaker's Corner Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, outdoor tennis court, spa tub, and sauna. 1330 square feet (124 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 5-star Capital Hill hotel include Embassy of China and Old Parliament House.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$278* Per night/room 3 Oct. - 4 Oct.

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Diplomatic)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hyatt Hotel Canberra - a Park Hyatt ratings based on 386 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Hotel Canberra - a Park Hyatt

Everyone (262) Couples (79) Business (2) Family (36) Other (1)
5 out of 5
Service is excellent, as are rooms and facilities.

Posted by on 11 Sep. 2022

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5 out of 5
Beautiful bathroom and comfortable bedroom.

Posted by on 25 Aug. 2022

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1 out of 5
This Hotel stole money out of my account after taking a $50 deposit for the mini bar. $330.50 was then removed with out notice or approval. 5 days later it was returned. Most painful hotel experience ever. I would never stay here again.

Posted by on 23 Aug. 2022

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Comment from Hotel Management

25 Aug. 2022 by Front Desk

Dear Mr. Moore,Greetings from the front desk.I would like to apologise for the major inconvenience this has caused.we take all matters very seriously and I will be looking into this with a matter of urgency.I will make sure we review our procedures and see where we can improve.Again, I do apologise for the inconvenience this has caused.If you have any other questions feel free to reach out.Front Desk

5 out of 5
old world charm..missed the knickerbockers though!

Posted by on 21 Aug. 2022

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5 out of 5
Great space and blend of old and new architecture

Posted by on 14 Aug. 2022

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3 out of 5
My husband and i have stayed at the Caberra Park Hyatt hotel on numerous occassions. It had been our go to hotel for quick weekend escapes for a number of years. Sadly our last stay at the Park Hyatt did not impress. The room temperature was either like a hot dessert, or colder than freezing, the shower was a hose on the wall and staff at the breakfast rather rude. Coupled with the fact that my husband dropped his car keys in the elevator shaft and ended up with a $800 bill to get them retrived 24hrs later. Unsure if we will look for a new go to canberra luxury escape.

Posted by on 7 Aug. 2022

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Comment from Hotel Management

8 Aug. 2022 by DM

Thank you for taking your time to give us feedback, as our Elevator is looked after by Kone and they are not on sight, hence it took until next day to retrieve the keys for you. Thank you for your understanding.

5 out of 5
Great place and beautiful hotel

Posted by on 6 Aug. 2022

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Comment from Hotel Management

8 Aug. 2022 by DM

Thank you for your great feedback

3 out of 5
Fantastic Location but old facilities

Posted by on 26 Jul. 2022

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Comment from Hotel Management

8 Aug. 2022 by DM

Thank you for taking your time to give us feedback

2 out of 5
The Hyatt is a wonderful old property with friendly staff but our heritage deluxe room was a disappointment. The bathroom advertised as large marble was freezing. To have a bathroom in Canberra with no heating, no in floor, no overhead, none, is a massive oversight. The marble floor was like ice and the large window while double glazed transferred the outside temp inside. We raised this with reception on a number of occasions and despite advice that a heater would be provided none was supplied. Time for an upgrade Hyatt!

Posted by on 7 Jul. 2022

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Comment from Hotel Management

25 Jul. 2022 by DM

Thank you for your Valuable feedback

5 out of 5
Good

Posted by on 3 Jul. 2022

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Comment from Hotel Management

4 Jul. 2022 by Dm

Thank you for your wonderful feedback

About the Hyatt Hotel Canberra - a Park Hyatt

Location Commonwealth Avenue, Yarralumla, ACT 2600

Property Features

As a guest of Hyatt Hotel Canberra - a Park Hyatt, you'll find an indoor pool, an outdoor tennis court, a health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 1330 square feet (124 square meters) and includes a conference center. A sauna, spa services, and a terrace are also featured at the luxury Hyatt Hotel Canberra - a Park Hyatt. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Canberra hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 4 levels
  • 1330 sq ft of conference space
  • 124 sq m of conference space
  • Built in 1920
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Kingston Canberra Station (5.2 km / 3.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Hotel Canberra - a Park Hyatt offers 252 accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

The Promenade Cafe - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Tea Lounge - Overlooking the garden, this brasserie serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Speaker's Corner Bar - Overlooking the garden, this bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Griffin's - Onsite lobby lounge. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 1
  • Massages
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Additional fees apply to children 5-12 years old for breakfast.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 39 and AUD 45 for adults, AUD 27 and AUD 32 for children (approximately)
  • Uncovered self parking fee: AUD 25 per day
  • Uncovered valet parking fee: AUD 35 per night
  • Rollaway bed fee: AUD 80.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Hotel
  • Hyatt Canberra
  • Hyatt

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.