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3.6 out of 5

"I liked the convienience to civic also very comfortable and clean. " More

By a verified traveller on Sun 08 May 2022

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Hotel Description

A luxury stay in the heart of Canberra awaits you at Novotel Canberra. Within just a 10-minute stroll, you'll find Australian National University and Canberra Centre. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with digital channels, and all 286 individually furnished rooms feature free WiFi, sitting areas, and coffee/tea makers. Minibars provide refreshments, and room service is also available. You'll find nice touches like slippers and free toiletries to enhance your stay. Free newspapers, safes, and hair dryers are also available.

The restaurant, First Edition, is open for breakfast and dinner. Vol. 1 Bar is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the gym, spa tub, sauna, and pool loungers. A conference center and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Canberra City Centre hotel include National Convention Centre and Commonwealth Park.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$169* Per night/room 5 Jun. - 6 Jun.

Executive Double Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Canberra ratings based on 411 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Canberra

Everyone (259) Couples (30) Family (89)
5 out of 5
I liked the convienience to civic also very comfortable and clean.

Posted by on 8 May 2022

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2 out of 5
Alarms went off at 11.30am from people cooking in there rooms. Room is very out dated. Pool is far from heated and the spa is only luke warm. Our room had stains on the floor. And as for the car parking and strangers wanting to take your keys and park your car was not going to happen for us. Breakfast wasn’t much better with us booked in and me having to chase up our coffee and tea to be told they couldn’t find us, wasn’t offered another one considering the ones they gave us were cold. Overall certainly not worth the money we paid and won’t be going back

Posted by on 8 May 2022

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1 out of 5
Disappointing. A queue to check in, to check out, to get car (absolute chaos) and to have breakfast (gave up on breakfast and went to a cafe). Everything shabby and the lifts , enabled by a card reading system, only functioned properly half the time, the rest of the time it wouldnt read the room card or reset itself once the trip started. This meant going up and down unnecessarily and meeting other disgruntled guests trying to get to their floors. It is so downmarket and miserly, with room service being delivered in a paper bag without proper cutlery. One small bar of cheap soap to move from shower to basin. No heating outside your room so forget a swim in the indoor pool. The corridors and pool area were freezing. No blankets. They are in a fantastic location and the staff were lovely, but the hotel is suffering extreme lack of resources and care. It’s not a four star hotel by any stretch. We won’t be back.

Posted by on 8 May 2022

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4 out of 5
Parking was horrible for larger cars however the room and ammenities were fantastic.

Posted by on 1 May 2022

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2 out of 5
I don’t think I have ever been so disappointed. For the price you expect a pretty good room. I forfeited going to crown or QT and decided to pay more and go to this hotel. It is sub standard And should never cost that much for a night. Rooms are so outdated, the floors were stained and there was some banging noise in what I think was the pipes or maybe fridge. It unfortunate only happens every 30 min or so so it was hard to complain and fix it cause it was not constant. Would have been fine for a night if I didn’t pay so much.

Posted by on 1 May 2022

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2 out of 5
Been going for years. It’s so dated now I just can’t go there. Everywhere you look us dirty and tired. Found a newer cheaper establishment.

Posted by on 29 Apr. 2022

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2 out of 5
On arrival extra bedding was not made up. Pillows were of poor quality. When housekeeping came the 1st morning the extra bed was not made. When checking out staff informed us that payment had not been made when room was booked and paid for on the wotif website. Car park was a nightmare. Breakfast was the best thing about this hotel.

Posted by on 26 Apr. 2022

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2 out of 5
Staff weren't helpful, lack of parking and terrible lifts!!

Posted by on 25 Apr. 2022

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5 out of 5
We only stayed one night. It was in a good location and had an indoor pool for the kids. The room style is a little dated but ok. There was a also an obscure smell that wasn't overbearing, I am assuming it was just the old carpet smell. I will definitely stay here again.

Posted by on 24 Apr. 2022

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2 out of 5
Wow, for $500 plus for two rooms for one night I found this hotel substandard. We arrived at 3.20pm and both myself and my friends rooms were not ready. The service at the desk was less than helpful. At no stage before arriving we’re we aware our cars would be taken off site yet my friends received his vehicle back with a card on the dash asking about resale and the passenger seat pushed down. The rooms are not tidy, the aircon smelly the pool area was disgusting. Hair and bandaids a plenty. The only saving grace was the towels a plenty. I’ve stayed in shacks with more cleanliness and customer service and with more happiness. You may get the big clients in there like the GWS Giants we saw but for us simple folk, never again. I’d rather pay $500 for a local back packers next time.

Posted by on 22 Apr. 2022

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Novotel Canberra, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 7 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Canberra. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Canberra hotel is smoke free.

  • 1 building
  • 286 guestrooms or units
  • 7 levels
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kingston Canberra Station (6.9 km / 4.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Canberra offers 286 accommodations with minibars and laptop-compatible safes. These individually furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

First Edition - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Vol. 1 Bar - This bar serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self parking fee: AUD 27 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Novotel
  • Novotel Canberra Hotel
  • Novotel Canberra
  • Novotel Hotel Canberra
  • Novotel Canberra Hotel
  • Novotel Canberra Hotel Canberra
  • Novotel Canberra Canberra
  • Novotel Canberra Hotel Canberra

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.