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3.6 out of 5

"Well located. Lovely pool and surrounds. Comfortable bed in nice room. Shower door wouldn’t stay shut. Small areas of mould in shower stall. " More

By a verified traveller on Sat 28 Nov 2020

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Hotel Description

A luxury stay in the heart of Canberra awaits you at Novotel Canberra. Within just a 15-minute stroll, you'll find Canberra Centre and Australian National University. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with digital channels, and all 286 individually furnished rooms feature free WiFi, sitting areas, and coffee/tea makers. Minibars provide refreshments, and room service is also available. You'll find nice touches like slippers and free toiletries to enhance your stay. Free newspapers, safes, and hair dryers are also available.

The restaurant, First Edition, is open for breakfast and dinner. Vol. 1 Bar is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the fitness center, spa tub, sauna, and pool loungers. A conference center and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4.5-star Canberra City Centre hotel include National Convention Centre and Lake Burley Griffin.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$127* Per night/room 6 Dec. - 7 Dec.

Executive Double Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Canberra ratings based on 406 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Canberra

Everyone (319) Couples (18) Family (59)
4 out of 5
Well located. Lovely pool and surrounds. Comfortable bed in nice room. Shower door wouldn’t stay shut. Small areas of mould in shower stall.

Posted by on 28 Nov. 2020

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4 out of 5

Posted by on 15 Oct. 2020

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4 out of 5

Posted by on 4 Sep. 2020

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4 out of 5

Posted by on 29 Aug. 2020

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5 out of 5

Posted by on 29 Aug. 2020

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4 out of 5
People and facilities brilliant. The car park however is downright dangerous. CAS spaces too tight and not enough space to move

Posted by , from Sydney on 26 Aug. 2020

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3 out of 5

Posted by on 10 Aug. 2020

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2 out of 5
Its close to central city shopping and dining precinct but rhats where the good points end. This hotel is outdated in all aspects. Used Room service food was left in the hallway for just over 8 hours. Customer service was not helpful, bed was the worst i have slept on with springs poking us in our backs. Breakfast very dissapointed with quality if food eggs were like rubber. Will not be staying here again

Posted by , from Sydney on 1 Aug. 2020

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3 out of 5
Pool area way too cold to enjoy. Breakfast not as enjoyable as expected. There are better places in Canberra to stay

Posted by on 24 Jul. 2020

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4 out of 5
Parking excellent. Breakfast was yummy just super slow service. Pool was great. Great central location

Posted by , from Shoalhaven NSW on 15 Jul. 2020

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Property Features

As a guest of Novotel Canberra, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 7 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Canberra. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Canberra hotel is smoke free.

  • 1 building
  • 286 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Canberra, ACT (CBR-Canberra Intl.) (8.9 km / 5.6 mi)
  • Train station: Kingston Canberra Station (6.1 km / 3.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Canberra offers 286 accommodations with minibars and laptop-compatible safes. These individually furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

First Edition - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Vol. 1 Bar - This bar serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 28 for adults, AUD 10 and AUD 25 for children (approximately)
  • Self parking fee: AUD 27 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Novotel
  • Novotel Canberra Hotel
  • Novotel Canberra
  • Novotel Hotel Canberra
  • Novotel Canberra Hotel
  • Novotel Canberra Hotel Canberra
  • Novotel Canberra Canberra
  • Novotel Canberra Hotel Canberra

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.