"The breakfast cost me $48.00 through Wotif plus another $6.00 for a coffee, this is excessive, the bacon was cold the poached eggs were hard. Not wort
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A luxury stay in the heart of Canberra awaits you at Novotel Canberra. Within a short 5-minute stroll, you'll find Australian National University and Canberra Centre. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.
The restaurant, First Edition, is open for breakfast and dinner. First Edition Bar is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the gym, spa tub, sauna, and pool loungers. Business travelers can take advantage of 7 meeting rooms, a conference center, and a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of self parking.
Places within a 15-minute walk of this 4.5-star Canberra City Centre hotel include National Convention Centre and Commonwealth Park.
Novotel Canberra ratings based on 428 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Novotel Canberra
Everyone (195)Couples (46)Family (129)
3 out of 5
The breakfast cost me $48.00 through Wotif plus another $6.00 for a coffee, this is excessive, the bacon was cold the poached eggs were hard. Not worth the money
Posted by Matthew on 12 Sep. 2023
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Comment from Hotel Management
15 Sep. 2023
by Warm Regards, Guest Relation Team Novotel Canberra
Greetings from Novotel Canberra!!Thank you for taking the time to post a candid feedback on your experience at Novotel Canberra. Please accept our sincere apologies for all the inconvenience caused.It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us.
1 out of 5
The shower would go from scolding hot to freezing cold without notice. We could not shower the children for safety reasons. My husband and I both were scolded several times. Extremely unsafe. And for the hot water to even reach that temperature shows evidence of no regulator being fitted.
Posted by Ebony on 5 Sep. 2023
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Comment from Hotel Management
15 Sep. 2023
by Warm Regards, Guest Relation Team Novotel Canberra
Dear Ebony,Greetings from Novotel Canberra!!Thank you for taking the time to post a candid feedback on your experience at Novotel Canberra. Please accept our sincere apologies for all the inconvenience caused.It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us.
3 out of 5
Great location and central to all the restaurants, cafes and shops. Great that there is public transport and taxis right out the front.
Beds were not very comfortable for a Novotel and pillows were rock hard. A little outdated for a Novotel. The staff were lovely though and pool and spa facilities are great. The problem with the shower steam setting off the smoke alarms needs better attention as I thought it was me when it in fact was someone else setting off the smoke alarms and set my morning into a stressful frenzy.
Posted by Amy on 25 Aug. 2023
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Comment from Hotel Management
15 Sep. 2023
by Warm Regards, Guest Relation Team Novotel Canberra
Dear Amy,Greetings from Novotel Canberra!!Thank you for taking the time to post a candid feedback on your experience at Novotel Canberra. Please accept our sincere apologies for all the inconvenience caused.It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us.
5 out of 5
Posted by Kylee on 25 Aug. 2023
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Comment from Hotel Management
19 Sep. 2023
by Warm Regards, Guest Relation Team Novotel Canberra
Dear Kylee,Greetings from Novotel Canberra!!Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly.I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services.If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra.
4 out of 5
Quick to rectify any issues. Great customer service.
Posted by Adele on 19 Aug. 2023
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Comment from Hotel Management
19 Sep. 2023
by Warm Regards, Guest Relation Team Novotel Canberra
Dear Adele,Greetings from Novotel Canberra!!Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly.I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services.If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra.
5 out of 5
If staying in the Canberra centre it is the ideal location to every thing. Easy walking and transport if taxis or tram they are directly out front
Posted by Alan on 19 Aug. 2023
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Comment from Hotel Management
19 Sep. 2023
by Warm Regards, Guest Relation Team Novotel Canberra
Dear Alan,Greetings from Novotel Canberra!!Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly.I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services.If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra.
1 out of 5
Booked for a family of five. Received two pillows. When I asked for more two were delivered was told “that’s the best i can do”
Four towels for family of five, also not adequate.
No towels available in the pool area.
Parking not available, again, family of five travelling for a sporting carnival with a toddler needed access to car park to safely enter and exit hotel for the duration.
Posted by Samantha on 18 Jul. 2023
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Comment from Hotel Management
20 Jul. 2023
by Guest Relations Team Novotel Canberra
Dear Samantha,Thank you for taking the time to provide your feedback of your recent stay with us. Please allow me to express my sincere apologies for the inconvenience and issues you encountered during your stay.It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us.Kind Regards,Guest Relations TeamNovotel Canberra
1 out of 5
Very rude and unprofessional staff.
I arrived Friday around 7:00pm and they refused to give me a car park, afer long argument they let me in.
The hotel is super dirty.
When check out they charged me $32 per night too.
Posted by Iyad on 16 Jul. 2023
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Comment from Hotel Management
20 Jul. 2023
by Guest Relations Team
Dear Lyan,Thank you for taking the time to provide your feedback of your recent stay with us. Please allow me to express my sincere apologies for the issues and inconvenience you experienced during your stay.I hope that you can understand that due to limited availability, our car park cannot be guaranteed and is subject to availability at cost. Especially during peak seasons this can be difficult to manage but please rest assured that your feedback is being shared with our departments to introspect our systems and learn how we can improve our services in the future. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us.Warm Regards,Guest Relations TeamNovotel Canberra
3 out of 5
Service a bit ordinary and the place needs new carpet throughout. Pool area was good.
Posted by Dave on 12 Jul. 2023
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Comment from Hotel Management
20 Jul. 2023
by Guest Relations Team
Dear Dave,Thank you for taking the time to provide your feedback of your recent stay with us.Whilst I was very happy to hear that you enjoyed the hotel facilities such as the pool, I am sorry that you encountered some other concerns with the service and presentation of the hotel. For this, please allow me to express my sincere apologies.It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We hope you will give us an opportunity to welcome you back to Novotel Canberra again in the future.Warm Regards,Guest Relations Team,Novotel Canberra
2 out of 5
Lovely hotel and great facilities however, the lack of parking in the hotel lets the whole experience down. 2 nights in a row we were unable to park in the building itself and had to find alternative parking, in the middle of winter with 2 children. We were back by 9pm after having dinner with family and it was completely full. Very inconvenient!! You should be able to book the parking at the same time you book the accomodation.
Posted by Dominik on 10 Jul. 2023
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Comment from Hotel Management
11 Jul. 2023
by Warm Regards, Guest Relation Team Novotel Canberra
Dear Guest,Greetings from Novotel Canberra!!Thank you for taking the time to post a candid feedback on your experience at Novotel Canberra. Please accept our sincere apologies for all the inconvenience caused.It is feedback from esteemed guest like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. Nothing is more important than regaining your trust and all of us here hope that you will give us the opportunity to welcome you once again at hotel and provide you with an experience that you rightfully expect from us.
As a guest of Novotel Canberra, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and 7 meeting rooms are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Canberra. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Canberra hotel is smoke free.
Train station: Kingston Canberra Station (6.9 km / 4.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Novotel Canberra offers 286 accommodations with laptop-compatible safes and espresso makers. These individually furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Sitting area
In-room dining (limited hours)
Flat-screen television
Digital channels
Espresso maker
Coffee maker
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:30 AM.
First Edition - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
First Edition Bar - This bar serves lunch and light fare. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 50.0 per stay.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free - maximum age 15
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 35 per person
Self parking fee: AUD 32 per night (in/out privileges)
Rollaway bed fee: AUD 50.0 per stay
Credit card charges are subject to a surcharge of 1.4 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Canberra Novotel
Novotel Canberra Hotel
Novotel Canberra
Novotel Hotel Canberra
Novotel Canberra Hotel
Novotel Canberra Hotel Canberra
Novotel Canberra Canberra
Novotel Canberra Hotel Canberra
You should know
Pool access available from 6:30 AM to 10:00 PM.
Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Novotel Canberra offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Canberra uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Novotel Canberra has a self car park with in/out privileges for AUD 32 per night. Onsite parking is limited.
The closest beach to Novotel Canberra is Bimbi Beach (7.3 km).
Take your pick from a heated pool, a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:30 AM to 10:00 PM.
Novotel Canberra features a heated pool, an indoor pool and a hot tub.
You bet! With amenities like kids' meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Novotel Canberra is a hit with families.
Yep, buffet brekkie is available on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:30 AM.
No, Novotel Canberra does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
