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3.6 out of 5

"Great location. Close proximity to Canberra Centre. " More

By a verified traveller on Sun 27 Jun 2021

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Hotel Description

A luxury stay in the heart of Canberra awaits you at Novotel Canberra. Within just a 10-minute stroll, you'll find Australian National University and Canberra Centre. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with digital channels, and all 286 individually furnished rooms feature free WiFi, sitting areas, and coffee/tea makers. Minibars provide refreshments, and room service is also available. You'll find nice touches like slippers and free toiletries to enhance your stay. Free newspapers, safes, and hair dryers are also available.

The restaurant, First Edition, is open for breakfast and dinner. Vol. 1 Bar is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the gym, spa tub, sauna, and pool loungers. A conference center and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Canberra City Centre hotel include National Convention Centre and Commonwealth Park.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$160* Per night/room 24 Oct. - 25 Oct.

Executive Double Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Canberra ratings based on 398 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Canberra

Everyone (284) Couples (22) Family (75)
5 out of 5

Posted by on 21 Jul. 2021

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5 out of 5

Posted by on 4 Jul. 2021

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Comment from Hotel Management

9 Aug. 2021 by Saz Bhatia- Guest Experience Manager

Good afternoon, We very much appreciate your rating of Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you have enjoyed all aspects of your stay with us and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

3 out of 5
Great location. Close proximity to Canberra Centre.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

16 Aug. 2021 by Saz Bhatia- Guest Experience Manager

Good morning, Dear Guy Wallace, We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5
Location and quality of rooms

Posted by on 25 Jun. 2021

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Comment from Hotel Management

16 Aug. 2021 by Saz Bhatia- Guest Experience Manager

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4 out of 5
Property in great location. Warm comfortable room.

Posted by on 24 Jun. 2021

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Comment from Hotel Management

16 Aug. 2021 by Saz Bhatia- Guest Experience Manager

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

1 out of 5
I was given a disabled toilet with curtain shower.

Posted by on 22 Jun. 2021

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Comment from Hotel Management

16 Aug. 2021 by Saz Bhatia- Guest Experience Manager

Good morning, Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Great place to stay with children, large indoor heated pool is great to keep them entertained .

Posted by on 20 Jun. 2021

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Comment from Hotel Management

16 Aug. 2021 by Saz Bhatia- Guest Experience Manager

Good afternoon, We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2 out of 5
Very tired hotel…having stayed in many Novotels this one is by far not in keeping with the Accor standard.

Posted by on 6 Jun. 2021

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4 out of 5
We loved the comfortable bed and the big room with a generous amount of space including a day bed. Staff were very friendly and obliging.

Posted by on 30 May 2021

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2 out of 5
Unfortunately we did not enjoy at all..Not enough parking and our car damaged in the process, balcony did not close or lock, no milk available in our room told to purchase ourselves, breakfast was almost an hours wait drinks aswell and no room service available and definitely not the cheapest option..very dissapointed...

Posted by on 24 May 2021

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Novotel Canberra, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 7 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Canberra. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Canberra hotel is smoke free.

  • 1 building
  • 286 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kingston Canberra Station (6.2 km / 3.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Canberra offers 286 accommodations with minibars and laptop-compatible safes. These individually furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

First Edition - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Vol. 1 Bar - This bar serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self parking fee: AUD 27 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Novotel
  • Novotel Canberra Hotel
  • Novotel Canberra
  • Novotel Hotel Canberra
  • Novotel Canberra Hotel
  • Novotel Canberra Hotel Canberra
  • Novotel Canberra Canberra
  • Novotel Canberra Hotel Canberra

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.