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4.1 out of 5

"Beautiful property, Reception Staff not very friendly " More

By a verified traveller on Tue 19 Apr 2022

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Hotel Description

QT Canberra puts you in the heart of Canberra, within just a 10-minute stroll of Lake Burley Griffin and National Film & Sound Archive. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

Coffee/tea makers, free newspapers, and hair dryers are featured in all 205 rooms. Dining in is an option with room service, and minibars provide refreshments. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Phones, irons/ironing boards, and desks are also available.

The restaurant, Capitol Bar & Grill, serves Italian cuisine and is open for breakfast, lunch, and dinner. Capitol Bar is the hotel's own bar. Added amenities include free WiFi in public areas, a conference center, and free use of bicycles. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking.

With a stay at this 4-star Canberra City Centre hotel, you'll be 0.8 km (0.5 mi) from Civic Square and 11.3 km (7 mi) from Canberra Hospital.

QT Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$199* Per night/room 29 May - 30 May

QT King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

QT Two Bedroom State Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

QT Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

QT Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

QT Canberra ratings based on 354 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for QT Canberra

Everyone (264) Couples (46) Business (3) Students (1) Family (30)
2 out of 5
The shower was lukewarm had no water pressure and mould was growing on the floor and on the furniture .

Posted by on 24 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by The QT Canberra Team

Hi Michael, Thank you for taking the time in leaving us a review, we're sorry to hear your room facilities were not up to QT Standards, we will be reviewing this case as it is not a typical experience with us. Apologies for any inconvenience this may have caused you during your stay with us.

5 out of 5
Beautiful property, Reception Staff not very friendly

Posted by on 19 Apr. 2022

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Comment from Hotel Management

21 May 2022 by The QT Canberra Team

Hi Lynda, Thank you for leaving us a review, we're glad to hear you enjoyed your stay with us and do apologise our recption staff. We will be investigating this promptly.

5 out of 5
quick check in same card for room and for access to car park easy check out well stocked mini bar although expensive

Posted by on 18 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by The QT Canberra Team

Hi Angela, Thank you for leaving us a review, we're glad to hear you had an enjoyable stay with us.

4 out of 5
It was my first stay at a QT, I would say I was underwhelmed. The funky furnishings and vibrant lobby is a mask for the run down average rooms. Having to scan QR codes to find out hotel information was just frustrating and unnecessary. I will say the housekeeping was fantastic.

Posted by on 17 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by The QT Canberra Team

Hi Sarah, We're glad to hear you enjoyed your stay with us and you found our staff very accommodating.

4 out of 5
Friendly staff and good rooms

Posted by on 12 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by The QT Canberra Team

Hi Jobie, Thank you for your feedback, we were glad to have you stay with us and look forward to your next visit.

3 out of 5
I stayed at QT some years ago and it was immaculate and worth the nightly rates. Not so now sadly. There was black mould growing on the bathroom ceiling, dirty bathroom tiles, the tiles on the balcony for me, made the space unusable- it’s honestly been years since it’s seen a mop. The bedroom carpet either needs a clean or ideally replacing, I didn’t go barefoot in my room over the weekend I was there. I needed to use the lobby bathroom Saturday morning, and there was a dead fly on the cubicle floor…ok. But next morning using the same cubicle, same dead fly. Really made me question the cleanliness (these bathrooms service the lobby, restaurant and bar). The bed was comfortable and the pillows amazing. Food also good. Staff friendly. But not worth the money anymore.

Posted by on 11 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by The QT Canberra Team

Hi Amanda, We do apologise for the sate of you room, this is by no means a typical QT experience with us and will be investigated thoroughly. Once again we would like to apologise for any inconvenience this may have caused you during your stay with us.

4 out of 5
We had phoned requesting undercover parking and been told that wouldn't be a problem, only to find there was no undercover parking left when we arrived. the rooms are small but OK, cheap finish, eg peeling paint in the bathroom

Posted by on 7 Apr. 2022

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Comment from Hotel Management

8 Apr. 2022 by QT Crew

Hi Lisa, Thank you for sharing your feedback and I am sorry to hear your room was not quite up to the QT Canberra standard. I have had our team since address these concerns.

3 out of 5
Adequate room. Nice view. Small bathroom. Nibbles in the mini bar had all expired. Asked for parking when I booked. None available on arrival. Told to park in Council Carpark. Restaurant fully booked days ahead of our arrival, so to breakfast on departure date. Front counter staff abrupt. Won't be coming back.

Posted by on 4 Apr. 2022

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Comment from Hotel Management

8 Apr. 2022 by QT Crew

Hello Peter, Sorry to hear your stay was not quite right. I have shared your feedback for review and appreciate you taking the time to let us know.

5 out of 5
Very clean. Bed was extremely comfortable. Staff were very helpful

Posted by on 12 Mar. 2022

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Comment from Hotel Management

27 Mar. 2022 by The QT Canberra Team

Hi Timothy, Thank you for taking the time in leaving us a review, we're glad to hear we could make your stay with us most enjoyable.

5 out of 5
We enjoyed a beautiful night away. The room was lovely, the bed comfortable and we had a great stay. Everything was conveniently located and easy to get to.

Posted by on 10 Mar. 2022

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Comment from Hotel Management

27 Mar. 2022 by The QT Canberra Team

Hi Rebecca, Thank you for taking the time in leaving us a review, we're glad to hear you enjoyed your stay with us.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 8934 square feet (830 square meters) and includes a conference center. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly QT Canberra. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Canberra hotel is smoke free.

  • 1 building
  • 205 guestrooms or units
  • 15 levels
  • 8934 sq ft of conference space
  • 830 sq m of conference space
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kingston Canberra Station (6.9 km / 4.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

QT Canberra offers 205 air-conditioned accommodations with minibars and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Capitol Bar & Grill - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Capitol Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 29.00 per person (approximately)
  • Self parking fee: AUD 25 per night
  • Nearby parking fee: AUD 20 per day
  • Late check-out fee: AUD 40 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Lakeside
  • Canberra Rydges Lakeside
  • Lakeside Canberra
  • Lakeside Rydges
  • Lakeside Rydges Canberra
  • Rydges Canberra Lakeside
  • Rydges Lakeside
  • Rydges Lakeside Canberra
  • Rydges Lakeside Hotel
  • Rydges Lakeside Hotel Canberra
  • QT Canberra Hotel
  • QT Canberra
  • Rydges Lakeside Canberra Hotel Canberra
  • Canberra Rydges Lakeside Hotel
  • QT Canberra Hotel
  • QT Canberra Canberra
  • QT Canberra Hotel Canberra
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.