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4.2 out of 5

"Very clean room. Disappointed that there was no parking. " More

By a verified traveller on Tue 26 Apr 2022

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Hotel Description

A luxury stay in the heart of Canberra awaits you at The Sebel Canberra Civic. Within steps you'll find Civic Square and Canberra Theatre Centre. Highlights at this aparthotel include a gym, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features a flat-screen TV with satellite channels, along with free WiFi, a sitting area, and an espresso maker. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include free toiletries and a pillowtop bed. Room service, free newspapers, and a safe are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and a business center. Additionally, you'll find laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby.

With a stay at this 4.5-star Canberra City Centre aparthotel, you'll be 10.5 km (6.5 mi) from Canberra Hospital.

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$147* Per night/room 5 Jun. - 6 Jun.

Superior Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Apartment, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Sebel Canberra Civic ratings based on 139 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sebel Canberra Civic

Everyone (45) Couples (27) Family (56)
5 out of 5
Great location

Posted by on 8 May 2022

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5 out of 5
Very clean room. Disappointed that there was no parking.

Posted by on 26 Apr. 2022

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4 out of 5
Very central to city amenity

Posted by on 18 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Patrick

Dear Robynne We very much appreciate your comments regarding your stay at the Sebel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2 out of 5
I think the parking is crap and stressful the room is too small , the windows outside are thilfy , communication is not good , the bathroom fan stays on all day and night , no room service , air con was confusing, had to pay 15.95 if I wanted to watch a movie the free channels were crap especially the foxtel ones . I’m sorry but my experience at the Sebel was stressful and Canberra in general too .

Posted by on 16 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Patrick

Dear Kristine Thank you for taking the time to tell us about your experience at the Sebel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry to hear you found the hotel and Canberra stressful. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

1 out of 5
Arrived after booking a 2 bedroom hotel room to find a dirty bus stop out the front of the property and no street appeal. Nowhere to park to go into reception and check in. No parking full stop and was advised to go to the nearest shopping centre carpark (whose height restrictions didn’t allow my 4WD entry). In the room the decor was stale. There were only 4 beds despite my booking for five. I folded the sofa bed out and after repeated calls and visits to reception had to beg for a sheet so my child who sleeps at 7pm could go to sleep. Sheets finally arrived at 8:30pm after more calls to reception because ‘housekeeping left early today’. Then one of the single beds had a leg missing on it so I had to use some of my books to prop the bed up so it didn’t fall over. There were no good restaurants nearby. This is one of the worst hotels stats I’ve ever had. Would never recommend Sebel to anyone and I am an Accor Hotel unit investor and owner!

Posted by on 12 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Patrick

Dear Adam Thank you for taking the time to tell us about your experience at the Sebel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

5 out of 5
Clean rooms with close access to the city. Would visit again

Posted by on 10 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Patrick

Dear Paul We very much appreciate your comments regarding your stay at the The Sebel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
Property was as described

Posted by on 7 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Patrick

Dear Sally, We very much appreciate your comments regarding your stay at the Sebel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
The facilities were fine. The hotel staff were friendly and helpful. No parking was an issue. I suppose we should have checked beforehand. However, a lack of parking was an inconvenience.

Posted by on 23 Mar. 2022

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5 out of 5
Clean modern and really comfortable beds. Walking distance to shopping restaurants

Posted by on 20 Mar. 2022

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3 out of 5
The staff were lovely & the bed was great. But the car parking was terrible, the walls in the rooms were paper thin, i could hear people talking coughing, moving about all night & there was no communication to say that there was no longer any room service or restaurant. I would not stay there again.

Posted by on 10 Mar. 2022

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About the The Sebel Canberra Civic

Location 197 LONDON CIRCUIT, Canberra, ACT 2601

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A health club, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the luxury The Sebel Canberra Civic. This 4.5-star Canberra aparthotel is smoke free.

  • 144 guestrooms or units
  • Built in 2018
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Kingston Canberra Station (6.4 km / 4 mi)

Room Amenities

The Sebel Canberra Civic offers 144 air-conditioned accommodations with washers/dryers and minibars. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Flat-screen televisions come with satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Canberra aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a health club.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)

Hotel Names

  • Sebel Canberra Civic Hotel
  • Sebel Civic
  • Hotel THE Sebel Canberra Civic
  • The Sebel Canberra Civic Hotel
  • The Sebel Canberra Civic CANBERRA
  • The Sebel Canberra Civic Hotel CANBERRA
  • The Sebel Canberra Civic Canberra
  • The Sebel Canberra Civic Aparthotel
  • The Sebel Canberra Civic Aparthotel Canberra
  • Sebel Civic Hotel
  • Sebel Canberra Civic
  • Sebel Civic
  • Hotel THE Sebel Canberra Civic CANBERRA
  • CANBERRA THE Sebel Canberra Civic Hotel
  • Hotel THE Sebel Canberra Civic
  • Sebel Canberra Civic Hotel
  • Sebel Civic Hotel
  • Sebel Canberra Civic
  • Hotel THE Sebel Canberra Civic CANBERRA
  • CANBERRA THE Sebel Canberra Civic Hotel
  • Hotel THE Sebel Canberra Civic
  • Sebel Canberra Civic Hotel
  • Sebel Civic Hotel
  • Sebel Canberra Civic
  • Sebel Civic
  • Hotel THE Sebel Canberra Civic CANBERRA
  • CANBERRA THE Sebel Canberra Civic Hotel

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.