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4.2 out of 5

"Quiet area and location great for my needs. Entry could be better signposted?? " More

By a verified traveller on Sat 14 Mar 2020

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Hotel Description

At Mantra MacArthur Hotel you'll be 2.4 km (1.5 mi) from Canberra Centre and 2.6 km (1.6 mi) from Australian National University. Highlights at this hotel include a restaurant and in-room free WiFi.

All 176 rooms feature plasma TVs with digital channels, and you can enjoy WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Safes, hair dryers, and phones are also available.

The restaurant, Podilato-Opening 2018, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Business amenities include conference space and a business center. Additionally, you'll find free WiFi in public areas and a fitness center. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

With a stay at this 4-star Turner hotel, you'll be 3 km (1.8 mi) from National Convention Centre and 3.2 km (2 mi) from Australian War Memorial.

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Mantra MacArthur Hotel ratings based on 292 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra MacArthur Hotel

Everyone (231) Couples (32) Family (24)
4 out of 5
Quiet area and location great for my needs. Entry could be better signposted??

Posted by on 14 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Front Office Manager

Thank you for taking the time to share this review and rating - We are glad to hear you enjoyed your overall stay with us however we will look into potentially adding more signage to inform guest's of the hotel's entrance. Kind Regards

4 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Front Office Manager

Thank you for taking the time to share this rating - We look forward to welcoming you back again in the near future Kind Regards

3 out of 5
Good location, good restaurant. Very disappointing parking situation, with no mention in publicity of additional charges for this. If we had known we would not have chosen this hotel.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Front Office Manager

Thank you for taking the time to share this review & rating - We are glad to hear you enjoyed our great location & Podilato Restaurant onsite. Unfortunately the car park onsite is not owned by the hotel therefore we are only able to offer a discounted rate for all guest's. We hope we can still welcome you back again on any future visits to Canberra Kind Regards

1 out of 5

Posted by on 4 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Front Office Manager

Thank you for taking the time to share this rating - We would firstly like to apologise in regards to the shortcomings of this stay although if given another opportunity and also more information in terms of feedback the property would be more than happy to do our best to provide a more enjoyable experience. Kind Regards

4 out of 5

Posted by on 2 Mar. 2020

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3 out of 5
Customer service on the phones is terrible, room has no fan for bathroom was scared of the steam, no free movies or radio channels, not enough pillows or options for pillows, parking is a joke also

Posted by on 2 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Front Office Manager

Thank you for taking the time to share this review and feedback - We firstly would like to apologise in terms of the shortcomings of this stay. Please accept my sincerest apologies & be assured your feedback will help us to emphasize areas that need improvement. We hope we can welcome you back again and provide you with a much more enjoyable experience in the areas mentioned. Kind Regards

5 out of 5
Great location. Reasonably priced. Close to tram and other facilities.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

25 Mar. 2020 by Front Office Manager

Thank you for taking the time to share this review & rating - We look forward to welcoming you back again in the near future Kind Regards

4 out of 5
Bathrooms good. Very comfortable and reasonable facilities.

Posted by , from Cabarita Sydney on 27 Feb. 2020

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Comment from Hotel Management

5 Apr. 2020 by Nell

Dear Stephen, Thank you for your high rating Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards, Arnel Movillon

4 out of 5
Great location due to light rail. Good clean room and helpful staff.

Posted by on 21 Jan. 2020

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5 out of 5
Very caonvenient.no more time I will not usae Wotif again if you persist

Posted by on 11 Jan. 2020

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Mantra MacArthur Hotel. For a fee, parking is available. This 4-star Canberra hotel is smoke free.

  • 176 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , WiFi (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: Kingston Canberra Station (8.7 km / 5.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra MacArthur Hotel offers 176 air-conditioned accommodations with minibars and safes. Plasma televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Canberra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Podilato-Opening 2018 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20.00 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15 per night
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra MacArthur Hotel Turner
  • Mantra MacArthur Turner
  • Mantra MacArthur
  • Mantra MacArthur Hotel Hotel
  • Mantra MacArthur Hotel Turner
  • Mantra MacArthur Hotel Hotel Turner
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.