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4.2 out of 5

"It was fine the person at the desk was fabulous Everything was fine no dramas " More

By a verified traveller on Sun 24 Jan 2021

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Hotel Description

At Ramada by Wyndham Diplomat Canberra you'll be 3.3 km (2 mi) from Parliament House and 3.4 km (2.1 mi) from National Gallery of Australia. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

Flat-screen TVs with satellite channels are featured in all 67 individually decorated rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Pillow menus, safes, and hair dryers are also available.

The restaurant, The Eatery, is open for breakfast, lunch, and dinner. 1600 square feet (149 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. There's also the convenience of free extended parking.

Attractions within a 10-minute drive of this 4-star Griffith hotel include National Convention Centre and Commonwealth Park.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$118* Per night/room 28 Feb. - 1 Mar.

King Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Suite (with Boardroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Ramada by Wyndham Diplomat Canberra ratings based on 433 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ramada by Wyndham Diplomat Canberra

Everyone (292) Couples (69) Business (3) Family (64)
2 out of 5
Upin arrival was given keys and sent to our room. Room was not made up from previous guest. Get moved to another room. No milk for coffee. No soap in shower dispensors. Heavily worn towels.

Posted by on 14 Feb. 2021

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Comment from Hotel Management

15 Feb. 2021 by Paul Griffith - Guest Service Manager

Good Afternoon Thank you for taking the time to send through some very constructive and helpful feedback from your stay It is very clear that on this occosian we fell short in the standard of service that you should have received during your stay. I will be following up all the issues that you have raised with my housekeeping manager to ensure that this does not happen again Please accept my apologies for the issues during your stay If you can provide any further information regarding your stay such as your room number or confirmation I would appreciate it so I can follow up further I hope that we have the chance to welcome you back on your next visit to Canberra to showcase the level of service that I am very proud of at The Ramada Diplomat Kind Regards Paul Griffith Guest Service Manager

4 out of 5

Posted by on 12 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Paul Griffith - Guest Service Manager

Good Evening Thank you for staying We appreciate your feedback We look forward to welcoming you back on your next visit to Canberra Kind Regards Paul Griffith Guest Service Manager

5 out of 5
It was fine the person at the desk was fabulous Everything was fine no dramas

Posted by , from Sydney on 24 Jan. 2021

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Comment from Hotel Management

26 Jan. 2021 by Paul Griffith - Guest Service Manager

Hi Edward Thank you for taking the time to share some feedback from your stay It was nice to hear that you enjoyed your stay and were well looked after We look forward to welcoming you back on your next visit to Canberra Kind Regards Paul Griffith Guest Service Manager

4 out of 5

Posted by on 16 Jan. 2021

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Comment from Hotel Management

27 Jan. 2021 by Paul Griffith - Guest Service Manager

Good Evening Thank you for staying with us We appreciate your feedback We look forward to welcoming you back on your next visit Kind Regards Paul Griffith Guest Service Manager

5 out of 5
Good location close to Lake Burley Griffin and Parliament House. Large room.

Posted by on 17 Dec. 2020

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Comment from Hotel Management

19 Dec. 2020 by Paul Griffith - Guest Service Manager

Hi Philip Thank you for your review. It was nice to hear you enjoyed your time in Canberra, We are very lucky with our location so close to the lake and restaurants I will share your feedback with my team. We look forward to welcoming you back on your next visit to Canberra Kind Regards Paul Griffith Guest Service Manager

5 out of 5

Posted by on 4 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Paul Griffith - Guest Service Manager

Good Morning Thank you for your review. We look forward to welcoming you back o your next visit to Canberra Kind Regards Paul Griffith Guest Service Manager

5 out of 5
We enjoyed our stay very much, as we have our previous stays with you and look forward to returning. Your dining and bar staff are very good. Check in very efficient too.

Posted by , from Mittagong NSW 2575. on 22 Sep. 2020

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Comment from Hotel Management

23 Sep. 2020 by Paul Griffith - Guest Service Manager

Good Morning Virginia Thank you for taking the time to share your feedback from your latest stay. It is always pleasing to receive positive feedback and I will ensure this is passed onto the staff. We look forward to welcoming you back on your next visit to Canberra Kind Regards Paul Griffith Guest Service Manager

4 out of 5
Clean, addressed all requirements, well located and easy to access

Posted by , from Bathurst on 19 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Paul Griffith - Guest Service Manager

Hi Jason Thank you for your review. I will share your review with my team We look forward to welcoming you back in the near future

5 out of 5

Posted by on 1 Jul. 2020

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Comment from Hotel Management

2 Jul. 2020 by Paul Griffith - Guest Service Manager

Thank you for staying with us we appreciate your feedback

5 out of 5
Despite the situation with Covid 19 and reduced services in the restaurant we enjoyed our stay as usual and will be back as soon as possible, thank you.

Posted by , from Mittagong NSW on 27 Jun. 2020

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Comment from Hotel Management

1 Jul. 2020 by Paul Griffith - Guest Service Manager

Hi Virginia Thank you for your feedback and understanding regarding the services during the Covid -19 . It is pleasing to hear you enjoyed your stay. I will share your feedback with my team and look forward to welcoming you back in the near future

About the Ramada by Wyndham Diplomat Canberra

Location 2 Hely St. cnr. Canberra Ave., Griffith, ACT 2603

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1600 square feet (149 square meters) and includes a conference center. A library, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Ramada by Wyndham Diplomat Canberra. Limited free parking is available on a first-come, first-served basis. A complete renovation of Ramada by Wyndham Diplomat Canberra was completed in October 2018. This 4-star Canberra hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 3 levels
  • 1600 sq ft of conference space
  • 149 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Parking (limited spaces)

Transport

  • Airport: Canberra, ACT (CBR-Canberra Intl.) (9.1 km / 5.7 mi)
  • Train station: Kingston Canberra Station (0.4 km / 0.3 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Ramada by Wyndham Diplomat Canberra offers 67 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The Eatery - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Diplomat Hotel
  • Diplomat Canberra
  • Diplomat Hotel Canberra
  • Hotel Diplomat Canberra
  • Diplomat Hotel Canberra
  • Ramada by Wyndham Diplomat Canberra Hotel
  • Ramada by Wyndham Diplomat Canberra Griffith
  • Ramada by Wyndham Diplomat Canberra Hotel Griffith

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.