4.3 out of 5

"The Diplomat is always nice, being mid winter we did find our room a little chilly but that is Canberra in August! The staff at The Diplomat more than ... " More

By a verified traveller on Tue 21 Aug 2018

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Hotel Description

At Diplomat Hotel Canberra you'll be 3.1 km (1.9 mi) from Old Parliament House and 3.3 km (2 mi) from National Gallery of Australia. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with satellite channels, and all 67 individually decorated rooms feature free WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Pillow menus, hairdryers, and phones are also available.

The restaurant, Booked., is open for breakfast and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre and seasonal outdoor swimming pool. 1600 square feet (149 square metres) of event facilities include conference centres, and other business amenities include a business centre. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free extended parking.

Attractions within a 15-minute drive of this 4-star Griffith hotel include Parliament House and National Museum of Australia.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$159 per night

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Boardroom Suite (Separate Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diplomat Hotel Canberra ratings based on 999 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Diplomat Hotel Canberra

Everyone (509) Couples (333) Business (3) Family (152)
3 out of 5
Why is this in Italian??? Iv'e made my answers on the very basic Italian I think I know

Posted by on 25 Nov 2018

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Comment from Hotel Management

30 Nov 2018 by Juana Munoz

Hi there, I am not sure what the problem is with the language we will investigate. Kind regards,

4 out of 5
Nice stay clean and comfortable but some of the fixtures a little on the old side. Breakfast was good as was the staff and free parking was great as well.

Posted by , from Brisbane Australia on 15 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Juana Munoz

Hi Leanne, Thank you very much for your feedback. We hope to see you back soon. All the best. Kind regards,

4 out of 5
Very retro and close to shops and restaurants. Room was comfortable and clean. Showers need updating.

Posted by , from Orange on 21 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Juana Munoz

Hi Ed, Thank you very much for your feedback! We look forward to welcome you again soon. All the best,

4 out of 5
We were pleased with our choice of the Diplomat Hotel - ACT. We would certainly re-book on the next occasion we visit Canberra. So conveniently located and offered excellent customer service.

Posted by , from Port Macquarie NSW on 26 Sep 2018

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Comment from Hotel Management

2 Oct 2018 by Juana Munoz

Hi Janette, Thank you for your wonderful feedback, we look forward to seeing you back here again soon! All the best, Juana Munoz

1 out of 5
Had to move to another room due to exhaust fan on and unable to be turned off. Water also went off mid-morning. No shower. Had breakfast but little or no food left. Awful. Will not stay here again.

Posted by on 17 Sep 2018

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Comment from Hotel Management

2 Oct 2018 by Juana Munoz

Hi there, Thank you for letting us know about your recent experience. My apologies for all the issue you had. We do aim to please and will look into the concerns you've raised. Thank you once again. We do hope that we will have a chance to make this up to you on a future stay. All the best, Juana Munoz

4 out of 5

Lovely staff

The Diplomat is always nice, being mid winter we did find our room a little chilly but that is Canberra in August! The staff at The Diplomat more than make up for any of the aging buildings shortcoming from front desk friendliness and helpfulness to the rather exceptional young waitress you can not help but be happy during your stay

Posted by on 21 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Juana Munoz

Hi there, Thank you for you wonderful feed back! We love to provide great customer service. We are looking forward to have you back soon. All the best,

5 out of 5
Recently refurbished, clean art deco-style appearance. Very comfortable, close to local restaurants, good happy hour! Food also very good at the hotel.

Posted by on 6 Aug 2018

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Comment from Hotel Management

10 Aug 2018 by Juana Munoz

Hi there, Thanks for the wonderful feedback, we look forward to seeing you back here again soon! All the best,

4 out of 5
The room was spacious and comfortable. The staff were very helpful and friendly.

Posted by on 3 Jul 2018

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Comment from Hotel Management

28 Aug 2018 by Juana Munoz

Hi there, Thank you very much for your time giving us your feedback. We are looking forward to have you back soon. All the best,

4 out of 5

Close to NAG and other Canberra landmarks

Pros: Close to many major attractions
Cons: Front desk staff need training. Seemed there were junior staff at the desk on Saturday afternoon. No staff to assist taking bags to 3rd floor.
Location: Close to The Cartier Exhibition
Nice decor. Good place for families. Large central area for pre dinner drinks We have stayed there a number of times; this time for the Cartier Exhibition which is 5-8 minutes away. Evening meal was convenient as it was quite frosty outside.

Posted by on 2 Jul 2018

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Comment from Hotel Management

28 Aug 2018 by Juana Munoz

Hi there, Thank you very much for taking the time to write about your experience. This is not normal from our reception staff as all of them are happy to go the extra mile, to make our guests stay, the best as they can possibly can. I do hope that we will have a chance to make this up to you on a near future. All the best,

5 out of 5
We enjoyed our stay thestaff were very friendly and helpful. we ate at the resturant and the meals were very nice would recommend

Posted by , from wagga on 26 Apr 2018

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Property Features

Diplomat Hotel Canberra offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1600 square feet (149 square metres) and includes conference centres. A library, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Diplomat Hotel Canberra. Limited free parking is available on a first-come, first-served basis. A complete renovation of Diplomat Hotel Canberra was completed in October 2018. This 4-star Griffith hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 3 levels
  • 3 conference rooms
  • 1600 sq ft of conference space
  • 149 sq. m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Parking (limited spaces)

Transport

  • Airport: Canberra, ACT (CBR-Canberra Intl.) (7.6 km / 4.7 mi)
  • Train station: Kingston Canberra Station (0.4 km / 0.3 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Diplomat Hotel Canberra offers 67 forms of air-conditioned accommodation with minibars and free newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.

Booked. – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per night.
  • Cribs (infant beds) are available for AUD 25 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 25 for adults and AUD 15 for children (approximately)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 25 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Diplomat Hotel Canberra
  • Diplomat Hotel
  • Diplomat Hotel Canberra Griffith
  • Diplomat
  • Diplomat Canberra Griffith

You should know

  • The seasonal pool will open in October and close in March.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.