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4.3 out of 5

"Great convenient location. Big room. Getting a wee bit tired tho. But would stay again probably " More

By a verified traveller on Mon 28 Jun 2021

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Hotel Description

At Tolarno Hotel you'll be within just a 10-minute stroll of St Kilda Pier and St. Kilda Sea Baths. Highlights at this Victorian hotel include in-room free WiFi and plasma TVs.

All 36 individually decorated rooms feature TVs with digital channels, and you can enjoy free local calls, ceiling fans, and hair dryers. Irons/ironing boards, free toiletries, and wardrobes or closets are also available. Housekeeping is available on request.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include a conference center and a microwave in a common area.

Places within a 15-minute walk of this 4-star St Kilda hotel include St Kilda Esplanade Market and St Kilda Beach.

Piccolo Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$77* Per night/room 8 Aug. - 9 Aug.

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Balcony Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Tolarno Hotel ratings based on 428 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tolarno Hotel

Everyone (264) Couples (131) Business (4) Students (1) Family (19)
5 out of 5
Loved the art work.

Posted by on 5 Jul. 2021

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Comment from Hotel Management

6 Jul. 2021 by Eric

Dear Guest, Thanks for staying with us and glad you loved the artwork which makes Tolarno Hotel so unique! :-) Kind Regards, Eric Tolarno Hotel

4 out of 5
Great convenient location. Big room. Getting a wee bit tired tho. But would stay again probably

Posted by on 28 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Miira

Dear Anonymous, Thanks for your review. We are undergoing major renovations in the next coming months so we are looking forward to this. We hope you will visit us once again very soon. Kind Regards Miira Tolarno Hotel Manager

3 out of 5
The customer check-in staff were very friendly and efficient. The entire establishment is run down, showing signs of wear and tear and requires an upgrade. Cleanliness was below average. The front signs and glass entry doors were dirty with cobwebs, not a good first impression. The shower base in my room had many chips, was worn, and the glass wasn’t cleaned properly. The bathroom skylight was very dirty. The carpets weren't appropriately vacuumed with dust right side corner of the bed, and the windows need a good clean. My bed wasn’t comfortable nor stable. It felt dirty, cheap and nasty. Management needs to spend money on fresh paint, new carpets, a deep clean and new beds at the least. Please take these comments as feedback for improving your business and for a better guest experience moving forward. On a positive note, the artwork is fantastic and adds unique character to the hotel.

Posted by on 26 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Miira

Dear Anonymous, Thanks for your feedback, we really appreciate the comments and have passed on to my Housekeeping Team to improve the service in the rooms. The Front door entrance is wiped down 3 times or more per day, should it become smudged with finger prints after hours, we are not able to wipe down until the following morning & there are no cobwebs around the building at all. We are undergoing some renovations so we ask if you are able to give us this time to do this in steps, the Room Rates are super low at this time. As much as we would have loved to have been informed of any issue that we could rectify immediately during your stay, we do apologise for any inconvenience held. We hope to see you once again very soon. Warm Regards Miira Tolarno Hotel Manager

3 out of 5
Could be cleaner, bring your own wipes and clean the hairdryer (filthy), fridge handles (sticky) and don’t even think of touching the bin

Posted by on 25 Jun. 2021

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Comment from Hotel Management

26 Jun. 2021 by Miira

Dear Guest, Thank you for your feedback, we apologise for any issues mentioned & were hoping you would report this immediately to us in Reception so we are able to rectify the situation as soon as possible, however nothing was mentioned to us therefore we cannot offer any assistance. We sanitize all areas of the building, please be aware this Hotel is a very old Boutique Hotel with some wear & tear however we'll be undergoing some renovations & replacing items in the rooms. We have a new Housekeeping Team just commence working here & they might have missed a few areas so in saying this, I sincerely apologise. I'm sure if you stay on your next visit, the rooms will look better. Kind Regards Miira Tolarno Hotel Manager

5 out of 5
balcony view of Fitzroy St was great

Posted by on 26 May 2021

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Comment from Hotel Management

27 May 2021 by Miira

Dear Anonymous, Glad you liked the Balcony View, there is so much to see from these rooms. Thank you for staying with us and looking forward to your next visit. Kind Regards Miira Tolarno Hotel Manager

5 out of 5
Great place nice staff well priced great location will stay again

Posted by on 16 May 2021

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Comment from Hotel Management

16 May 2021 by Miira

Hi Anonymous, Such a lovely comment and thank you so much for staying with us at Tolarno Hotel. We look forward to seeing you visit us once again real soon :-) Kind Regards Miira Tolarno Hotel Manager

5 out of 5
Excellent place to stay ...

Posted by on 25 Apr. 2021

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Comment from Hotel Management

2 May 2021 by Miira

Dear Anonymous, Thanks for leaving us a comment and also a 5 out of 5 mark, we really appreciate that. Kind Regards Miira Tolarno Hotel Manager

4 out of 5
Despite being an older style of building, it was well looked after and comfortable to stay in. It is also in a convenient location for Spirit of Tasmania travellers and driving to the city.

Posted by on 23 Apr. 2021

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Comment from Hotel Management

25 Apr. 2021 by Miira

Dear Anonymous, Thank you for taking out this time to leave us a review and yes it's so close to the Boat and handy to everything else so close by. Happy to know you enjoyed your stay and look forward to seeing you once again very soon. Warm Regards Miira Tolarno Hotel Manager

4 out of 5

Posted by on 18 Apr. 2021

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Comment from Hotel Management

2 May 2021 by Miira

Dear Anonymous, Thank you for leaving us a review. Kind Regards Miira Tolarno Hotel Manager

5 out of 5
Loved the art work, the room, the friendly staff, location, everything

Posted by on 14 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Eric

Dear Guest, Thank you so much for the wonderful review and hope you visit us again soon! :-) Kind Regards, Eric Tolarno Hotel

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Tolarno Hotel. This Victorian Melbourne hotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 2 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 1880
  • Conference center
  • Business facilities
  • Dry cleaning
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (5.7 km / 3.5 mi)

Room Amenities

Tolarno Hotel offers 36 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. 85-cm plasma televisions come with digital channels. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Plasma television
  • Digital channels
  • Electric kettle
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Tolarno Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • No lifts
  • Cash Deposit Required
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: AUD 10 per night (0.2 mi away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: AUD 20 per day, varies per unit size
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tolarno Hotel St Kilda
  • Tolarno Hotel
  • Tolarno St Kilda
  • Tolarno
  • Tolarno Hotel St Kilda, Greater Melbourne
  • Tolarno Hotel Hotel
  • Tolarno Hotel St Kilda
  • Tolarno Hotel Hotel St Kilda

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.