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4.6 out of 5

"We stayed in the 2br apt on the 6th floor with an 8 year old and a 1 year old and was great for us . Child friendly the staff were helpful and friendl ... " More

By a verified traveller on Sun 12 Jul 2020

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Hotel Description

A luxury stay in Melbourne awaits you at The Sebel Melbourne Docklands. Within a 10-minute stroll you'll find Marvel Stadium and Melbourne Convention and Exhibition Centre within a 30-minute walk. Highlights at this aparthotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy an LCD TV with digital channels, and each apartment features a washer/dryer, free WiFi, and an iPod dock. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A Tempur-Pedic bed and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. A living room, a dining area, and a DVD player are also available.

A relaxing visit to Laurel Beauty and Spa can include deep-tissue massages and hot stone massages. The café, Capri Café & Lounge, serves local cuisine and is open for breakfast, lunch, and dinner. Enjoy the fitness center, outdoor tennis court, spa tub, and sauna. 431 square feet (40 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and 1:00 PM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Queen Victoria Market and Melbourne Central.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$139* Per night/room 31 Jan. - 1 Feb.

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Balcony, View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom, Balcony, View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

The Sebel Melbourne Docklands ratings based on 996 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sebel Melbourne Docklands

Everyone (496) Couples (328) Business (6) Family (160)
1 out of 5
It took us 1 and a half hours to get our room key after the 2pm check in time. They advised me that we needed to book the pool on day of checkin only to find out no availabity as everyone had booked prior. Room was dirty only 2 towels for 4 people. Only 1 bowl and 1 cup in kitchen. The only thing they offered was a box of cookies for delaying our check in and giving wrong information. Terrible I wouldn’t stay again

Posted by on 2 Jan. 2021

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4 out of 5
We stayed in the 2br apt on the 6th floor with an 8 year old and a 1 year old and was great for us . Child friendly the staff were helpful and friendly and the breakfast included in our room rate was more than I expected. Would come back for sure

Posted by on 12 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by Management

Thank you for taking the time to write us a review. It was a pleasure to have you stay here with us. We always try to keep our standards high and any single feedback can be extremely helpful to improve the service. Looking forward to welcoming you back. Kind Regards, Sebel Docklands

5 out of 5
Awesome place good customer service great hotel rooms were great and location was perfect

Posted by on 28 May 2020

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Comment from Hotel Management

29 May 2020 by Wei

Dear guest, Thank you for your kind feedback. We love to see you back again soon. I am sure we will experience brighter days to come soon.

5 out of 5
Location was great. Room was modern & a great size Nice balcony Bed was extremely comfortable Great lounge Small bathroom but serviceable Overall, enjoyable time

Posted by on 19 Apr. 2020

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Comment from Hotel Management

29 May 2020 by Wei

Dear guest, We are glad to hear that you have enjoyed your stay. Much appreciated your support in such a tough time. Best wishes to you and your family.

2 out of 5
Property was ok. What I didn't like was it wasn't clean and it was a very quite period so why wasn't the room clean? Or they could have offered us a better room which was cleaned properly.

Posted by on 31 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better. Kind Regards, Sebel Docklands

5 out of 5
Very modern. Great views of Melbourne areas.Location handy to the Dockland.

Posted by on 26 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Management

Thank you for taking the time to write us a review. It was a pleasure to have you stay here with us. We always try to keep our standards high and any single feedback can be extremely helpful to improve the service. Looking forward to welcoming you back. Kind Regards, Sebel Docklands

2 out of 5
Our room was very run down and dirty. There was make up all over the bathroom doors, toilet seat was left up and looked used. It was supposed to be a non smoking room, however our pillows smelled of smoke. Our balcony was tiled and had smoke butts stuck through all the cracks, we couldn’t use it, disgusting.

Posted by , from Australia on 26 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better. Kind Regards, Sebel Docklands

4 out of 5
Great access to Docklands with a wide variety of entertainment facilities. Comfy apartment though lacking some essentials such as cooking pots. Nice gym and pool equipments and also parking facilities. Will stay again.

Posted by on 6 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better. Kind Regards, Sebel Docklands

4 out of 5
Clean, and reception was friendly and proffessional

Posted by on 29 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Sebel Docklands Team

Hi Anonymous, Thank you for your kind words about your recent stay with us. We look forward to welcoming you back again soon.

5 out of 5
Excellent view with easy access to good places to dine.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Sebel Docklands Team

Hi Anonymous, Thank you for taking the time to review your recent stay with us. We are glad that you enjoyed your stay and look forward to welcoming you back again soon.

About the The Sebel Melbourne Docklands

Location 18 Aquitania Way, Docklands, VIC 3008

Property Features

The Sebel Melbourne Docklands offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. A business center, a meeting room, and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this aparthotel measures 431 square feet (40 square meters) and includes a conference center. A spa tub, a fitness center, and a sauna are also featured at the luxury The Sebel Melbourne Docklands. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 95 guestrooms or units
  • 6 levels
  • 431 sq ft of conference space
  • 40 sq m of conference space
  • Built in 2013
  • Dining venue
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (22.4 km / 13.9 mi)
  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Melbourne Docklands offers 95 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate living rooms. Tempur-Pedic beds feature premium bedding. 32-inch LCD televisions come with premium digital channels and DVD players. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • Tempur-Pedic beds
  • IPod dock
  • LCD television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1:00 PM.

Capri Café & Lounge - Overlooking the ocean, this café specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Spa Services

  • Number of treatment rooms 2
  • Massages
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 8 and AUD 15 for children (approximately)
  • Airport shuttle fee: AUD 120 per vehicle (one-way, maximum occupancy 7)
  • Self parking fee: AUD 30 per night (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sebel Docklands Melbourne
  • Sebel Hotel Melbourne Docklands
  • Sebel Melbourne Docklands
  • Sebel Melbourne Docklands Aparthotel
  • The Sebel Melbourne Docklands Docklands
  • The Sebel Melbourne Docklands Aparthotel
  • The Sebel Melbourne Docklands Aparthotel Docklands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The Sebel Melbourne Docklands offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6 AM to 10 PM.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.