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4.6 out of 5

"We have been to the Sebel a few times . The rooms are very comfortable, staff friendly the only inconvenience is that the car park lift wasn’t working ... " More

By a verified traveller on Sun 05 Dec 2021

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Hotel Description

A luxury stay in Melbourne awaits you at The Sebel Melbourne Docklands Hotel. Within a 10-minute stroll you'll find Marvel Stadium and Melbourne Convention and Exhibition Centre within a 30-minute walk. Highlights at this aparthotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy an LCD TV with digital channels, and each apartment features a washer/dryer, free WiFi, and an iPod dock. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A Tempur-Pedic bed and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. A living room, a dining area, and a DVD player are also available.

A day of pampering at Laurel Beauty and Spa can include access to the sauna and spa tub. The café, Capri Café & Lounge, serves local cuisine and is open for breakfast, lunch, and dinner. 431 square feet (40 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a 24-hour gym, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7 AM and 1:00 PM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Queen Victoria Market and Melbourne Central.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$145* Per night/room 22 Dec. - 23 Dec.

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, Balcony, View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Sebel Melbourne Docklands Hotel ratings based on 982 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sebel Melbourne Docklands Hotel

Everyone (492) Couples (318) Business (6) Family (159)
4 out of 5
We have been to the Sebel a few times . The rooms are very comfortable, staff friendly the only inconvenience is that the car park lift wasn’t working so we had to lug a pram up a few flights of stairs but I’m sure they would have repaired this by now and also the process to get the pool area ( which is great ) is a bit of a pain due to the COVID rules . You need to show i.d at the adjacent building not at the Sebel reception and then go back there to drop the key off , but I’m sure that will change in time . Overall for myself and my young children we enjoy this area of Melbourne as it’s quieter than the cbd and it’s perfect for kids scooter riding around the Docklands .

Posted by on 5 Dec. 2021

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Comment from Hotel Management

9 Dec. 2021 by Jamie

Dear Sylvana, It is always enjoyable to receive positive feedback. Thank you for taking the time to share your experience at the Sebel Docklands. As you mentioned, It is very close to fully opening all hotel facilities like the pool, gym, and others without any extra management/process. I am sorry for any inconvenience. We hope all the hassles caused by Covid-19 will go away in 2022, and your next visit is better than the previous one. We are looking forward to welcoming you soon. Regards, Jamie Wei

4 out of 5
Very helpful and friendly staff. Great location for what we wanted to do. Lovely hotel.

Posted by on 28 Nov. 2021

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Comment from Hotel Management

30 Nov. 2021 by Jamie

Dear Rod, Thank you for taking the time to share your experience at the Sebel Docklands. Our team is glad to see you are happy with our service and location after sharing your positive review with them. We will ensure your next stay is better than your previous one because our team goal is Five-Star service. Regards, Jamie Wei General Manager

4 out of 5
Good size 1BR apartment - modern, clean, comfortable, great bed. Vehicle access crsmped. Check-in slow.

Posted by on 11 Nov. 2021

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Comment from Hotel Management

17 Nov. 2021 by Jamie

Dear John, Thank you for taking the time to share your experience at Sebel Docklands. It is great to see your 4-star review on our property, and I also realised that we lost some points on the "Room Bed". Do you mind sharing more about your bed preferences? We will ensure there is a better one for your next stay. Best Regards, Jamie Wei General Manager

3 out of 5
Check in was easy, however the room amenities fell a bit short. It was advertised having a fully equipped kitchen which I intended using but there was a lack of crockery, utensils & baking trays available so I was forced to go purchase some elsewhere. Tiles out on the balcony were all loose so felt quite unsafe and the lack of having Foxtel or at least a smart TV to stream to for the kids was disappointing.

Posted by on 12 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by The Sebel Docklands Team

Thank you for your feedback. This will help us improve on the issues you have mentioned. Your feedback is much appreciated.

5 out of 5
Close to city, staff friendly , room spacious and clean and had everything we needed. Decor bit outdated but has quirky feel and dies t take away from all the other good things about this property

Posted by on 24 May 2021

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Comment from Hotel Management

29 May 2021 by Management

Thank you for taking the time to write us a review. It was a pleasure to have you stay here with us. We always try to keep our standards high and any single feedback can be extremely helpful to improve the service. Looking forward to welcoming you back.

4 out of 5
great location, balcony with view - excellent. Well appointed room and amenities. Staff very pleasant and helpful. Appreciated help with parking. The set up for a single person wasn't easy so the willing assistance was excellent.

Posted by on 15 May 2021

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Comment from Hotel Management

29 May 2021 by Management

Thank you for taking the time to write us a review. It was a pleasure to have you stay here with us. We always try to keep our standards high and any single feedback can be extremely helpful to improve the service. Looking forward to welcoming you back.

5 out of 5

Posted by on 9 May 2021

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Comment from Hotel Management

29 May 2021 by Management

It's always a pleasure to receive such a lovely feedback. We are always looking to achieve the most memorable stay to all our guests at all times. We hope to have you stay back with us in the future. In the meantime, we wish you all the best.

5 out of 5

Posted by on 3 Apr. 2021

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Comment from Hotel Management

29 May 2021 by Management

It's always a pleasure to receive such a lovely feedback. We are always looking to achieve the most memorable stay to all our guests at all times. We hope to have you stay back with us in the future. In the meantime, we wish you all the best.

1 out of 5
Bed uncomfortable. People stomping on our roof and a construction site right outside our window

Posted by on 29 Jan. 2021

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1 out of 5
It took us 1 and a half hours to get our room key after the 2pm check in time. They advised me that we needed to book the pool on day of checkin only to find out no availabity as everyone had booked prior. Room was dirty only 2 towels for 4 people. Only 1 bowl and 1 cup in kitchen. The only thing they offered was a box of cookies for delaying our check in and giving wrong information. Terrible I wouldn’t stay again

Posted by on 2 Jan. 2021

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About the The Sebel Melbourne Docklands Hotel

Location 18 Aquitania Way, Docklands, VIC 3008

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

The Sebel Melbourne Docklands Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. A business center, a meeting room, and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this aparthotel measures 431 square feet (40 square meters) and includes a conference center. A library, a terrace, and tour/ticket assistance are also featured at the luxury The Sebel Melbourne Docklands Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 95 guestrooms or units
  • 6 levels
  • 431 sq ft of conference space
  • 40 sq m of conference space
  • Built in 2013
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Melbourne Docklands Hotel offers 95 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate living rooms. Tempur-Pedic beds feature premium bedding. 32-inch LCD televisions come with premium digital channels and DVD players. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • Tempur-Pedic beds
  • IPod dock
  • LCD television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1:00 PM.

Capri Café & Lounge - Overlooking the ocean, this café specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 8 and AUD 15 for children (approximately)
  • Airport shuttle fee: AUD 120 per vehicle (one-way, maximum occupancy 7)
  • Secured self parking fee: AUD 30 per night (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sebel Docklands Melbourne
  • Sebel Hotel Melbourne Docklands
  • Sebel Melbourne Docklands
  • Sebel Melbourne Docklands Aparthotel
  • The Sebel Melbourne Docklands
  • The Sebel Melbourne Docklands Hotel Docklands
  • The Sebel Melbourne Docklands Hotel Aparthotel
  • The Sebel Melbourne Docklands Hotel Aparthotel Docklands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The Sebel Melbourne Docklands Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 9:00 PM.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.