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4.4 out of 5

"Everything was great " More

By a verified traveller on Thu 07 Mar 2024

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Hotel Description

A luxury stay in Melbourne awaits you at Quest Cheltenham. You'll be 1.4 km (0.9 mi) from Victoria Golf Club and 3.1 km (1.9 mi) from Royal Melbourne Golf Club. Highlights at this aparthotel include a 24-hour gym, a conference center, and in-room kitchens.

Each apartment is individually furnished and features an LCD TV with cable channels, along with free WiFi, an iPod dock, and a DVD player. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. A coffee/tea maker, a pillow menu, and free local calls are also available. Housekeeping is available on request.

This business-friendly aparthotel offers free WiFi in public areas, concierge services, and express check-out. Added amenities include laundry facilities, a grocery store, and dry cleaning/laundry services. There's also the convenience of self parking.

Places within a 15-minute drive of this 4-star Cheltenham aparthotel include Ricketts Point Marine Sanctuary and Chadstone Shopping Mall.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$172* Per night/room 2 Apr. - 3 Apr.

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Three Bedroom Apartment

Bed Count 3 King Beds Maximum Occupancy 6 Max

Quest Cheltenham ratings based on 234 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Cheltenham

Everyone (137) Couples (54) Business (1) Family (40)
5 out of 5
Everything was great

Posted by on 7 Mar. 2024

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Comment from Hotel Management

12 Mar. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear Judy,Many thanks for selecting Quest Cheltenham as your 'home away from home' and for taking the time to review your experience at the property. It is truly a pleasure to have you stay with us - the team and I are thrilled to be able to assist you and are immensely proud you enjoy our fabulous location, cleanliness of our facilities and the customer service we pride ourselves upon.We delight in the opportunity to look after you again in future. Thank you again for taking the time to review your stay and giving us a perfect rating, Judy - the pleasure is all ours.Have a wonderful week. We look forward to seeing you again soon.

5 out of 5
Very friendly staff all round , ease of getting transport ,shopping,dining out and room had all the facilities needed for time spent there. Value of 5 star facilities at reasonable prices. Highly recommend.

Posted by on 4 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear Allan,Thank you so much for your wonderful feedback and kind words. It was an absolute pleasure hosting you.The team is utterly delighted to hear you found the easy access to shopping, dining and transportation so convenient. Our location certainly provides an abundant of guest options. We are equally proud you found our facilities to be of 5 star standard and would recommend us highly to other travellers.Thank you again for taking the time to post such a glowing review of your experience, Allan. We set a really high standard for ourselves and are thrilled this translated in your interactions with us.The team and I hope your next stay is just around the corner and look forward to welcoming you back with open arms.Wishing you a lovely week and safe travels.Warm regards,

4 out of 5

Posted by on 28 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear Briony,Thank you for taking the time to review our property rating us a near perfect 4/5! We are delighted you got to enjoy the fabulous location and facilities.If you are ever in the area again, we would love to look after you! Please reach out should you need anything at all.Have a wonderful weekend ahead and safe travels.

4 out of 5
Amenities in the room were good but couldn't connect to the WiFi. The mattress was very lumpy and needs to be replaced in my view.

Posted by on 23 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear Glenn,I would like to thank you for taking the time to provide us with your feedback. Am thrilled you enjoyed our spacious and clean facilities and the customer service provided by the team.Commonly we are known for our dreamy Sealy mattresses, however we do offer the option of an additional mattress topper for extreme softness and comfortability. Please request this upon securing your next reservation; we look forward to the opportunity to welcome you back to Quest Cheltenham and have every confidence your next sleep will be a dreamy one.Have a lovely week Glenn.

5 out of 5
Staff were helpful, room was clean and tidy. Location is very handy for public transport and local cafes/takeaway options. We were able to access the local gym during our stay. There was some traffic noise in the area, however were able to avoid this by closing the windows and doors. Our room had enough cooking utensils and dishes however it would have been handy to have some extra items (eg olive oil/spray oil, aluminium foil).

Posted by on 20 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by – Nikki Marshall-Wadsworth, Business Owner

Dear Alannah,Thank you for selecting Quest Cheltenham for your recent accommodation requirements and for taking the time to post a detailed review - giving us a perfect 5/5 rating! I have since passed on your feedback to the team who are so proud you enjoyed the exceptional customer service we pride ourselves upon, and found our rooms to be clean and tidy. We love that you found were able to utilise the 24 x 7 gymnasium located on our doorstep, and the plethora of local eateries with chargebacks in place. All in all we are absolutely delighted you enjoyed your stay and look forward to welcoming you back, Alannah!Thank you again for your kind words and suggestions.Have a wonderful remainder of the week and safe travels.

5 out of 5
Spacious 2 bedroom apartment with cafes within walking distance and 5 minutes by car to Westfields shopping centre.

Posted by on 11 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear Martin,Many thanks selecting Quest Cheltenham as your 'home away from home' and for taking the time to review your experience at the property. Serena and the team were thrilled to be able to assist you and are immensely proud you enjoyed our spacious and clean apartments and the convenience of our incredible location. We delight in the opportunity to look after you again in future. Thank you again for taking the time to review your stay and giving us a perfect rating, Martin - the pleasure is all ours.Have a wonderful remainder of the week.We look forward to seeing you again soon!Warm regards,

5 out of 5
Fantastic staff. Very very helpful and will stay again!!!

Posted by on 29 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Nikki Marshall-Wadsworth, Business Owner

Many thanks for continuing to select Quest Cheltenham as your 'home away from home' and for taking the time to review your experience at the property. It is truly a pleasure to have you stay with us - the team and I are thrilled to be able to assist you and are immensely proud you enjoy our fabulous location, cleanliness of our facilities and the customer service we pride ourselves upon.We delight in the opportunity to look after you again in future. Thank you again for taking the time to review your stay and giving us a perfect rating, Vickie- the pleasure is all ours.Have a wonderful week. We look forward to seeing you again soon.

4 out of 5

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear JamesThank you for taking the time to complete this survey, rating us 4/5, and for the feedback about your recent stay. We set a really high standard for ourselves with customer service and satisfaction of the upmost importance and are delighted you found this translated in your interactions with Quest Cheltenham.

4 out of 5
Second time we have stayed. Pretty good

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear Christophe,Thank you for returning to Quest Cheltenham for your recent accommodation requirements and for taking the time to review your experience at the property, rating us 4/5.The team are delighted you enjoyed our abundant location, close to amenities, shopping, rail, and dining, along with the high levels of customer service we pride ourselves upon.We would love the opportunity to look after you again in future.Thank you again for taking the time to review your stay and giving us a perfect rating, Alexey - the pleasure is all ours.Have a wonderful remainder of the week and safe travels.

5 out of 5
Staff were very friendly and professional. Very helpful communicating all important information regarding are arrival and stay.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Nikki Marshall-Wadsworth, Business Owner

Dear Astrid, Many thanks for continuing to select Quest Cheltenham as your 'home away from home' and for taking the time to review your ongoing experience at the property. It is truly a pleasure to have you stay with us - the team and I are thrilled to be able to assist you and are immensely proud you enjoy our fabulous location, cleanliness of our facilities and the customer service we pride ourselves upon.We have a great team and will be sure to pass on your positive feedback.

Property Features

Quest Cheltenham offers its guests a 24-hour health club, tour/ticket assistance, and concierge services. Event space at this aparthotel measures 183 square feet (17 square meters) and includes a conference center. WiFi is free in public spaces. The luxury Quest Cheltenham also features laundry facilities, dry cleaning/laundry services, and a convenience store. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 4 levels
  • 183 sq ft of conference space
  • 17 sq m of conference space
  • Built in 2011
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Beauty salon
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Cheltenham Station (0.3 km / 0.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Quest Cheltenham offers 52 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include minibars and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchen
  • Pillowtop beds
  • Minibar
  • IPod dock
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must be of specific type(s): PCR
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1
  • Property does not offer on-site COVID-19 testing
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 20.00 per day
  • Extended parking fee: AUD 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cheltenham Quest
  • Quest Apartment Cheltenham
  • Quest Cheltenham
  • Quest Cheltenham Apartment
  • Quest Cheltenham Aparthotel
  • Quest Cheltenham Cheltenham
  • Quest Cheltenham Aparthotel Cheltenham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.