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3.8 out of 5

"good location, comfortable beds, street noise and street lights were a bit annoying. " More

By a verified traveller on Thu 05 Mar 2020

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Hotel Description

Mercure North Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of Royal Children's Hospital and Royal Women's Hospital. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy LCD TVs with cable channels, and all 70 rooms feature free WiFi, DVD players, and coffee/tea makers. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Free newspapers, in-room massages, and safes are also available.

The restaurant, Polo Restaurant and Bar, is open for breakfast, lunch, and dinner. 1378 square feet (128 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a sauna, and laundry facilities. Each morning buffet breakfast is available. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 3.5-star North Melbourne hotel include Royal Melbourne Hospital and Peter MacCallum Cancer Centre.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$100* Per night/room 30 Sep. - 1 Oct.

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure North Melbourne ratings based on 717 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure North Melbourne

Everyone (418) Couples (176) Business (4) Students (1) Family (116)
5 out of 5

Posted by on 2 Jul. 2020

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Comment from Hotel Management

3 Jul. 2020 by Ashan

Dear Anonymous, Thank you very much for your 5/5 rating. We are delighted to see that you had an great experience staying with us. Hope you will visit us again soon. Kind Regards Ashan Abeykoon General Manager

4 out of 5
good location, comfortable beds, street noise and street lights were a bit annoying.

Posted by on 5 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Ashan

Dear Anonymous, We appreciate your time and feedback. Glad to read that you enjoyed staying with us. Please let us know if we could allocate a different room for you next time. Kind Regards Ashan Abeykoon General Manager

4 out of 5
Service and staff very helpful and attentive , rooms were clean but bathroom was a bit tired , great location for hospital visits

Posted by on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Ashan

Dear Anonymous, Thank you very much for your feedback. We appreciate your time. Team is very happy to hear that you enjoyed our hospitality and had an comfortable stay with us. Kind Regards Ashan Abeykoon General Manager

4 out of 5
Extremely Close to RCH for our needs,.easy to exit the city as well.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Ashan

Dear Anonymous, Thank you very much for your feedback. We appreciate your time. We hope you will visit us again soon for much more relaxed holiday. Kind Regards Ashan Abeykoon General Manager

4 out of 5
The staff are really lovely. They helped me heat food for my baby and even gave us a room in a quiet part of the hotel sp she woulsnt be woken by outside noises. The property itself is a little outdated. Shower wasnt fantastic.

Posted by on 11 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Ashan

Dear Anonymous, Thank you so much for your feedback. We are thrilled to hear that the team looked after you well. We hope you enjoyed your stay with us. Hope to see you back again soon. Kind Regards Ashan Abeykoon General Manager

4 out of 5
It was clean and provided what I needed when I needed it.

Posted by on 8 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Ashan

Dear Anonymous, Thank you for your feedback. We appreciate your time. We hope to welcome you back again to Mercure North Melbourne in near future. Kind Regards Ashan Abeykoon General Manager

4 out of 5
The staff were very friendly and helpful. Parking was easy, bed was very comfortable

Posted by on 7 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Ashan

Dear Nicky, We are delighted to hear from you. Thank you very much for your feedback. We hope to see you back again soon. Kind Regards Ashan Abeykoon General Manager

3 out of 5
The bed was slightly uncomfortable we also stated we were staying with a child under 1 and recieved a single bed instead of a cot for him to sleep in The room itsself was clean

Posted by on 26 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Ashan

Dear Anonymous, Thank you very much for your time in reviewing your stay with us. Please accept our sincere apologies for the inconvenience caused due the mattress and comfortableness. We hope that you would give us another opportunity to serve you better in near future. Kind Regards Ashan Abeykoon General Manager

4 out of 5

Posted by on 25 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Ashan

Dear Anonymous, Thank you very much for your rating. We hope you will consider staying with us again next time you travel to Melbourne. Kind Regards Ashan Abeykoon General Manager

2 out of 5
Liked the location. Milk in my bar fridge was frozen. Found the property overall to be tired and needs a refurbishment.

Posted by on 20 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Ashan

Dear Anonymous, Thank you for your feedback. We appreciate your time. we are really sorry to hear that the items in the fridge was frozen. We have passed on the details to the relevant department to look into the matter. We hope to see you back again in near future. Kind Regards Ashan Abeykoon General Manager

Property Features

Mercure North Melbourne offers its guests an outdoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 1378 square feet (128 square meters) and includes a conference center. The business-friendly Mercure North Melbourne also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 70 guestrooms or units
  • 2 levels
  • 1378 sq ft of conference space
  • 128 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (19.6 km / 12.2 mi)
  • Train station: Southern Cross Station (3.6 km / 2.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure North Melbourne offers 70 accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Separate bedroom
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Polo Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 22 for adults and AUD 11 for children (approximately)
  • Self parking fee: AUD 15.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.08 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel North Melbourne
  • Mercure North Melbourne
  • North Melbourne Mercure
  • Melbourne Rydges North Hotel
  • Rydges North Hotel Melbourne
  • Rydges North Melbourne Hotel Melbourne
  • Mercure North Melbourne Hotel
  • Mercure North Melbourne Hotel
  • Mercure North Melbourne North Melbourne
  • Mercure North Melbourne Hotel North Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.