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Dorset Gardens Hotel

3.5-star property
335 Dorset Road, Croydon, VIC 1800 796 370
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3.7 out of 5
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See all 342 wotif Reviews

"The apartment was so cold. Even with heater on 35 degrees the apartment just did not maintain the warmth. Ran heater all night and it was very noisy. ... " More

By a verified traveller on Sat 25 Jun 2022

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Hotel Description

At Dorset Gardens Hotel you'll be within a 20-minute walk of The Public Brewery and 3.7 km (2.3 mi) from Palmer Avenue Reserve. Highlights at this motel include a restaurant, free self parking, and a free area shuttle.

At the motel's own lounge bar, you can stop for a drink. Additionally, you'll find free WiFi in public areas, a free manager's reception, and laundry facilities. There's also the convenience of RV/bus/truck parking.

Sights within a 10-minute drive of this 3.5-star Croydon motel include Dandenong Ranges and Dandenongs.

Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$110* Per night/room 14 Aug. - 15 Aug.

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Five Bedroom Apartment

Bed Count 4 Full Beds Maximum Occupancy 9 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Dorset Gardens Hotel ratings based on 342 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dorset Gardens Hotel

Everyone (187) Couples (69) Students (2) Family (87)
3 out of 5
The apartment was so cold. Even with heater on 35 degrees the apartment just did not maintain the warmth. Ran heater all night and it was very noisy. Then when other guests were smoking out the front of the rooms the apartment filled with the smell of smoke. The doors and windows were shut. Not great when you have kids with respiratory issues. As for apartment very spacious, just showing that it is dated.

Posted by on 25 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Reception

We are sorry you stay with us was less than satisfactory, we appreciate your feedback and will work to address these issues.

3 out of 5
The room itself was tatty, very tired decor, the heater didnt work properly and did not seem to go above "warm", the remote control on the telly didnt work, the draught coming from under the door was huge, difficult to get into the shower, the hot water was good once it found its way to the room, generous tea and coffee facilities and the bed was comfortable perhaps the second blanket on it during these cold months? The location was very convenient to our function. Staff and service very good, nothing was to much trouble, very attentive and engaged staff.

Posted by on 17 Jun. 2022

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Comment from Hotel Management

20 Jun. 2022 by Reception

Thank you for staying with us. We are sorry your stay was less than satisfactory. If you choose to stay with us again please don't hesitate to let us know if you have any issues, we will do everything we can to rectify any problems. We appreciate your feedback.

4 out of 5
Great location for work trip

Posted by on 14 May 2022

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Comment from Hotel Management

14 May 2022 by Reception

Thank you for staying with us, we appreciate your feedback.

4 out of 5

Posted by on 21 Apr. 2022

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1 out of 5
I paid for a room online and arrived to a room completely different to what I booked and paid for. Online the photos looked nice and modern. In reality it was a very basic, old, smelly and unclear room.

Posted by on 19 Apr. 2022

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Comment from Hotel Management

5 May 2022 by Reception

Thank you for staying with us, we did try to explain to you when you came to speak with us that the photos you were looking at are of the apartment and not of the room you had booked. We apologies for the confusion and appreciate your feedback.

5 out of 5
The staff were excellent I’m going to stay here again

Posted by on 31 Mar. 2022

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Comment from Hotel Management

2 Apr. 2022 by Reception

Thank you for staying with us, we really appreciate your feedback and look forward to you staying with us again.

2 out of 5
$150 charge if you mess with the smoke detector…it was hanging off the ceiling with no batteries in it…mould in the shower…mattress caved in, making it impossible to sleep…you’d think with the money invested in the venue, they’d actually fix up the rooms?! Nope they’re as bad as the were in the late 70’s, early 80’s…every room stinks of cigarette smoke, even if you don’t smoke…especially requested level due to back unjury, nope upper level. Told they don’t have smaller rooms lower level, which I know they do because I’d braved staying there before. Would recommend staying elsewhere 👎

Posted by on 27 Nov. 2021

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Comment from Hotel Management

29 Nov. 2021 by Reception

Thank you for staying with us, we appreciate your feedback and will continue to work with housekeeping to ensure a higher standard is up held.

3 out of 5
The room was a disappointment. Very clean, but small, very old and staid. Didn't live up to the expectations of the photos of the property online. But it provided everything we needed. Neighbour upstairs a nuisance - criticised me angrily, for no reason.

Posted by on 19 Nov. 2021

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Comment from Hotel Management

21 Nov. 2021 by Reception

Thank you for staying with us. We are very sorry that your stay was less than satisfactory. We will pass your comments onto management. We appreciate your feedback.

4 out of 5
This is an older-style motel, probably built during the 1960s. It could do with a refit and/or a few repairs to remove a broken tiles, etc. but despite this it was still very comfortable. A double bed is supplied, which is a little unusual these days, as most motels now offer a queen-size bed or larger. The level of daily service (new towels, face washers, tidy up, etc.) was excellent. Staff were pleasant and helpful.

Posted by on 21 Oct. 2021

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Comment from Hotel Management

23 Oct. 2021 by Reception

Thank you for staying with us. Yes you are correct the venue was built in 1962, John Farnaham had his weeding reception here! We appreciate your feed back and hope to see you again soon.

5 out of 5

Posted by on 14 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Reception

Thank you for staying with us, we appreciate your feedback.

About the Dorset Gardens Hotel

Location 335 Dorset Road, Croydon, VIC 3136

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. The business-friendly Dorset Gardens Hotel also features a terrace, a garden, and concierge services. A free area shuttle within 5 km is available. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Melbourne motel.

  • 46 guestrooms or units
  • 2 levels
  • Built in 1967
  • Manager's reception (free)
  • Self-service laundry
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 km
  • Parking: Free self parking

Room Amenities

Dorset Gardens Hotel offers 46 accommodations with irons/ironing boards and complimentary toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.

  • Flat-screen television
  • Refrigerator
  • Electric kettle
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

The motel hosts a free manager's reception daily.

Dorset Gardens Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:00 AM

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 8:30 PM
  • Friday - Saturday: 9:00 AM - 10:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 8:30 PM
  • Friday - Saturday: 9:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 22 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available.

  • No lifts
  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide a copy of their government-issued photo ID in advance

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 22 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorset Gardens Hotel Croydon
  • Dorset Gardens Hotel
  • Dorset Gardens Croydon
  • Dorset Gardens
  • Dorset Gardens Hotel Croydon, Victoria, Australia
  • Dorset Gardens Hotel Motel
  • Dorset Gardens Hotel Croydon
  • Dorset Gardens Hotel Motel Croydon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.