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"It had foxtel. Didnt like it was a hotplate as food took a long time to cook and the bed was uncomfortable because it was two single beds put together
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At Caroline Serviced Apartments Brighton you'll be within a 15-minute walk of Brighton Beach and 4.3 km (2.7 mi) from Sandringham Beach. Highlights at this property include in-room kitchens, washers/dryers, and free WiFi.
You can enjoy an LED TV with cable channels, and each apartment features a balcony, an iPod dock, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include designer toiletries and premium bedding. A sitting area, a coffee/tea maker, and free bottled water are also available.
This business-friendly apartment building offers free WiFi in public areas, concierge services, and limo/town car service. Additionally, you'll find express check-out, dry cleaning/laundry services, and luggage storage. There's also the convenience of self parking.
Attractions within a 10-minute drive of this 4.5-star Brighton property include Palais Theatre and Fitzroy Street.
Caroline Serviced Apartments Brighton ratings based on 293 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Caroline Serviced Apartments Brighton
Everyone (147)Couples (98)Business (3)Family (45)
4 out of 5
Posted by a verified traveller on 16 Jun. 2020
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Comment from Hotel Management
19 Jun. 2020
by Victoria
Thank you for taking the time to provide your feedback. We look forward to welcoming you back on a future stay with us.
Kind Regards,
Victoria Rolston
4 out of 5
It had foxtel. Didnt like it was a hotplate as food took a long time to cook and the bed was uncomfortable because it was two single beds put together
Posted by a verified traveller on 9 Apr. 2020
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Comment from Hotel Management
28 Apr. 2020
by Victoria Rolston
Thank you for taking the time to provide your feedback.
I am sorry to hear there were a couple of issues impacting your recent stay with us. Regarding the bed we have what are called 'king split beds' which are very common in a wide range of Hotels around the globe. These beds allow hotels the flexibility to accommodate both couples sharing a bed and guest's wanting separate beds in the same room. I understand they are not to everyone's liking. On request a topper can be provided for the bed to offer additional comfort if required.
We hope this does not deter you from staying with us in the future.
Kind Regards,
4 out of 5
The apartment (214) was well equipped and clean. The staff were friendly.
We enjoyed the location being so close to Church Street.
The location was also very quiet which was nice.
The Kitchen was big enough to cook for my family when they visited which was very important for us as many have serious food allergies.
I thought a little more care was required to ensure that supplies of consumables were adequate and replaced in a timely manner like toilet paper soap and washing powder etc we provided these for ourselves for most of our stay. In addition vacuuming of the floor was very intermittent. Cobwebs and dirt on the terrace furniture were cleaned by us. The external glass needed cleaning. We enjoyed our stay and were very comfortable.
Posted by Blaise, from Darwin NT on 18 Feb. 2020
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Comment from Hotel Management
25 Feb. 2020
by Victoria Rolston
Thank you Blaise for taking the time to provide your very valuable feedback. Receiving feedback is a very useful tool in assessing our performance against our guest's expectations. I am sorry to hear some of the service's (replenishment of amenities) was not up to our usual standards. We have given this feedback to the House keeping Manager and she has assured it will be rectified. We have been experiencing a lot of dirty rain lately due to the bush fires and smoke in parts of NSW and regional Victoria. As a result the balcony windows have been affected. WE have been doing our best to keep on top of this but thank you for bringing it to our attention. I hope this does not deter you for staying with us in the future.
Kind Regards,
CSA Team
4 out of 5
Grouting in shower needs maintenance and shower door needs adjusting to close
Posted by a verified traveller on 21 Jan. 2020
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Comment from Hotel Management
17 Feb. 2020
by Victoria
Thank you for taking the time to provide your invaluable feedback on your recent stay with us at Caroline Serviced Apartments. Cleanliness and maintaining our apartments is the upmost of importance to us. We have brought these issues to the attention of our maintenance team and they have since rectified the problems.
We hope this does not deter you from staying with us in the future.
Kind Regards,
Victoria Rolston
Assistant Manager
4 out of 5
Clean and spacious, great location - train a bit of a pain!
Posted by a verified traveller on 7 Jan. 2020
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Comment from Hotel Management
20 Jan. 2020
by Victoria
Thank you for taking the time to provide your feedback. It can not be denied the proximity of the train line does pose a challenge for us. On one hand guest's planning to use the public transport link find it extremely convenient being so close to the train station however for guest's sensitive to noise who have been allocated an apartment on the train side of the building may find it an interruption. What we suggest is (at the time of booking) to request an apartment on the Male Street side of the building so's to decrease the likelihood of being disturbed by the trains. Although we can not 100% guarantee a room away from the train line due to the limited number of apartments on the Male Street side we will do our very best to accommodate where possible.
Kind Regards,
Victoria Rolston
Assistant Manager
4 out of 5
Location great ... train noise terrible. Aircon not working but addressed as best they could as it was public holiday time
Posted by a verified traveller on 31 Dec. 2019
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Comment from Hotel Management
6 Jan. 2020
by Assistant Manger
Thank you for taking the time to provide your comments. We are pleased to hear you enjoyed the location of our apartments in Brighton. We really are spoilt for choice when it comes to eateries and shopping within walking distance of our front doorstep.
Regarding the trains it does pose a challenge for us. We do try to accommodate all guest requests for a quiet apartment where possible however, we are also tied to the amount of apartments we have located away from the train line. If you think this may be a problem please place a request on your booking or call us directly to request an apartment on the eastern side of our building.
Kind Regards,
Victoria Rolston
5 out of 5
Very good property, location and cleanliness. Perfect for a short stay. Rooms and common areas starting to age now
Posted by a verified traveller on 23 Dec. 2019
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Comment from Hotel Management
6 Jan. 2020
by Management
Thank you for taking the time to provide your comments. Feedback is a valuable tool we use to measure guest expectations against our performance.
We are currently in the initial stages of planning the refurbishment of our apartments which is very exciting! One of our Two Bedroom Premium apartments has already completed.
Hopefully if you have a future stay with us you will see some exciting new changes.
Kind Regards,
CSA Management
5 out of 5
Posted by a verified traveller on 21 Dec. 2019
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Comment from Hotel Management
6 Jan. 2020
by Assistant Manager
Thank you for taking the time to provide your feedback. We look forward to welcoming you back on a future stay in Melbourne.
Kind Regards,
Victoria Rolston
5 out of 5
Location to all facilities in Brighton, public transport
Posted by a verified traveller on 16 Dec. 2019
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Comment from Hotel Management
6 Jan. 2020
by Assistant Manager
Thank you for taking the time to provide your comments. We never tire of hearing good feedback so we will be sure to share your comments with the rest of team.
Kind Regards,
Victoria Rolston
5 out of 5
The staff communicated extensively via phone and email. Clear instructions. Lovely large veranda seating area, very private. After reading other reviews regarding noise we found it to be very quiet. Very close to to excellent eateries and shops. An excellent location and fantastic value.
Posted by a verified traveller on 26 Nov. 2019
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Comment from Hotel Management
6 Jan. 2020
by Assistant Manager
Thank you for taking the time to provide such a glowing report about our apartments. Receiving such comments really re-enforcers what we are doing and encourages us to strive even higher. Rest assured we will be sharing your comments with the rest of the team.
We thank you and look forward to welcoming you back on a future stay in Brighton.
Kind Regards,
Victoria Rolston
As a guest of Caroline Serviced Apartments Brighton, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces. The business-friendly Caroline Serviced Apartments Brighton also features limo/town car service, express check-out, and an elevator. Parking is available for a fee. This 4.5-star Melbourne apartment is smoke free.
1 building
39 guestrooms or units
3 levels
Built in 2008
Dry cleaning
Express check-out
Storage area for luggage
Car service
Tour and ticket information
Concierge
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Separate dining area
Washer/dryer
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Tullamarine Airport (MEL) (38.8 km / 24.1 mi)
Metro station: Middle Brighton Station (0.2 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Caroline Serviced Apartments Brighton offers 39 accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. Accommodations at this 4.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Melbourne apartment provides complimentary wireless Internet access. 40-inch LED televisions come with cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers.
In-room kitchen
Washer and dryer
Private balcony
Dining room
Sitting area
IPod dock
LED television
Cable channels
Refrigerator
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Cribs (free)
Rollaway beds (surcharge)
Massage in room (surcharge)
Hair dryer
Designer toiletries
Iron and ironing board
Desk
Climate control (air conditioning)
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 7:30 PM
Minimum check-in age is: 18
Special check-in instructions:
The front desk is open during the following times:
Monday - Friday: 8 AM - 7:30 PM
Saturday - Saturday: 9 AM - 4 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property's front desk is open during the following times:
Monday - Friday: 8 AM - 7:30 PM
Saturday - Saturday: 9 AM - 4 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 40.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Towels are not exchanged during 1-2-night stays. Towels are exchanged once for 3-5 night stays and twice for 6-7 night stays. For 8-night minimum stays, 1 towel and 1 cleaning service are provided. Services are provided from Monday-Friday.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Debit cards not accepted
Property does not follow sanitisation practices of any association
Staffed front desk
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: AUD 10 per night
Rollaway bed fee: AUD 40.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations are needed for massage services and spa treatments. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
