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4.1 out of 5

"Great convenient location. quiet. parking. had everything I needed for my stay. one night I came back about 9.30pm & doors were locked & I had to phon ... " More

By a verified traveller on Tue 23 Jun 2020

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Best Western Plus Travel Inn Hotel. You'll be within steps of Lygon Street and within a short 5-minute stroll of University of Melbourne. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

LCD TVs with digital channels are featured in all 100 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. Refrigerators and room service make in-room dining convenient. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a garden. Additionally, you'll find a kids' swimming pool, a 24-hour business center, and a coffee shop/café. Full breakfast is available daily between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 4-star Carlton hotel include Royal Exhibition Building and Royal Melbourne Hospital.

Deluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$140* Per night/room 31 Aug. - 1 Sep.

Two Bedroom Family Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Queen Room with Spa

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Best Western Plus Travel Inn Hotel ratings based on 389 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Travel Inn Hotel

Everyone (313) Couples (24) Business (4) Family (34)
5 out of 5
Great convenient location. quiet. parking. had everything I needed for my stay. one night I came back about 9.30pm & doors were locked & I had to phone the night staff to get in - initially concerned as I am single female & didn't relish standing too long outside in cold & dark. but she came immediately & it was due to low bookings during Covid lockdown.

Posted by on 23 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by Lynne

Thank you for staying with us and for your recent review, it is appreciated. We are pleased you enjoyed your stay and we hope to see you again soon.

5 out of 5
Outstanding service and care, we ate breakfast and dinner in the hotel and both were excellent

Posted by , from Bairnsdale on 31 Mar. 2020

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Comment from Hotel Management

1 Apr. 2020 by Lynne

Dear Margaret, Thank you for staying with us recently, it was our pleasure to host you. Thank you for your kind words and we hope that we see you again. Stay well.

4 out of 5

Posted by on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Lynne

Dear Hotel Guest, Thank you for staying with us and for sharing your experience, we look forward to seeing you again soon.

5 out of 5
The view from my room was amazing. The reception staff were very helpful and I was always greeted with a smile. Location to transport was very good.

Posted by , from Canberra on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Lynne

Dear Savannah, It was our pleasure to host you and thank you for your kind review. We are pleased that you enjoyed your stay and we look forward to seeing you again soon.

5 out of 5
Tidy, clean hotel and rooms. Nice reception. Friendly staff and a good location if perhaps a bit noisy at times. Very comfortable bed! Overall a great place to stay.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Lynne

Dear Hotel Guest, Thank you for staying with us and for sharing your comments. We are pleased that you enjoyed your stay and we look forward to seeing you again soon.

5 out of 5
Great location - close to Lygon st restaurants and easy access into city

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Lynne

Dear Hotel Guest, Thank you for staying with us and for completing the survey regarding your recent stay at our property. We are pleased that you enjoyed your stay and our location. We hope you will come back and see us again soon.

5 out of 5
Beautiful property easy access to everything loved it great value for money

Posted by , from dela on 27 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Lynne

Dear Sarah, Thank you for staying with us and for completing the survey regarding your recent stay at our property. We are pleased that you enjoyed your stay and we thank you for your comments. We and hope you will come back and see us again soon.

4 out of 5
A good option for an expensive area; good value for money.

Posted by , from Bendigo, Vic on 27 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Lynne

Dear Kerri, Thank you for staying with us and for completing the survey regarding your recent stay at our property. We are pleased that you enjoyed your stay and found us to be value for money as we work hard in this area. We hope you will come back and see us again soon.

4 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Lynne

Dear Hotel Guest, Thank you for staying with us and for completing the survey regarding your recent stay at our property. We are pleased that you enjoyed your stay and hope you will come back and see us again soon

5 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Lynne

Dear Hotel Guest, Thank you for staying with us and for your rating. We look forward to seeing you again soon.

About the Best Western Plus Travel Inn Hotel

Location Cnr Grattan and Drummond Streets, Carlton, VIC 3053

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 800 square feet (74 square meters) and includes a conference center. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Best Western Plus Travel Inn Hotel. An airport shuttle (available on request) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Melbourne hotel.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (22 km / 13.6 mi)
  • Train station: Flinders Street Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Travel Inn Hotel offers 100 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 80-cm LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

Best Western Plus Travel Inn Hotel has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 9 AM to 5 PM. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 9 AM to 5 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 27 for adults and AUD 12.50 for children (approximately)
  • Airport shuttle fee: AUD 22 per person (one-way)
  • Self parking fee: AUD 20.00 per night (in/out privileges)
  • Early check-in fee: AUD 35 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Travel Carlton
  • Best Western Plus Travel Inn Hotel
  • Best Western Plus Travel Inn Hotel Carlton
  • Best Plus Travel Hotel Carlton
  • Best Western Plus Travel Inn Hotel Hotel
  • Best Western Plus Travel Inn Hotel Carlton
  • Best Western Plus Travel Inn Hotel Hotel Carlton

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Best Western Plus Travel Inn Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.