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4.2 out of 5

"Clean and safe in a wonderful location. " More

By a verified traveller on Fri 01 Mar 2024

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Best Western Plus Travel Inn Hotel. You'll be within steps of Lygon Street and within a short 5-minute stroll of University of Melbourne. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find a conference center, a 24-hour business center, and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 9:30 AM. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4-star Carlton hotel include Royal Exhibition Building and Royal Melbourne Hospital.

Deluxe Room, 1 Queen Bed, Non Smoking (Walk-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$147* Per night/room 25 Mar. - 26 Mar.

Standard Apartment, Multiple Beds, Non Smoking, Microwave (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, Multiple Beds, Non Smoking (Walk-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds, Non Smoking (Walk-in Shower)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking (Walk-in Shower;Larger Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Travel Inn Hotel ratings based on 398 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Travel Inn Hotel

Everyone (276) Business (3) Couples (41) Family (61)
5 out of 5
Clean and safe in a wonderful location.

Posted by on 1 Mar. 2024

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Comment from Hotel Management

13 Mar. 2024 by Shannon

Thanks so much. See you next time.

4 out of 5
Good position

Posted by on 11 Dec. 2023

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5 out of 5
Nothing

Posted by on 1 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by Shannon

Thanks for the review, appreciate it :)

4 out of 5

Posted by on 14 Nov. 2023

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Comment from Hotel Management

20 Nov. 2023 by Shannon

Thanks for the review, appreciate it :)

4 out of 5
Car park was full on arrival. In the advertising is claims off road car park. It did not say sorry car park is now full you may part out the front. If you say off road parking then deliver it please. Telling me I can park next door at a fee to me is a suitable option is not mentioned in on your advertising. Fix this and I will rate you all excellent in future.

Posted by on 13 Nov. 2023

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Comment from Hotel Management

13 Nov. 2023 by Shannon

Thanks for the review. We are looking into. See you next time :)

3 out of 5
It was very difficult to find the sign. The staff were all great. Having to get out of the car to use the intercom for the garage was antiquated., The bathroom was incredibly small and uncomfortable.

Posted by on 5 Nov. 2023

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Comment from Hotel Management

5 Nov. 2023 by Shannon

Hi Elisabeth,We have passed on your kind review to the team.Appreciate it :)All signs are well situated and very easy to see.Your room key opens the gate, so just drive up to the electronic reader in the carpark and swipe your card. This opens the gate to exit the carpark.Unfortunately we cannot do anything about the size of the ensuites, at least not until the next major referb.Maybe consider reserving an Executive Room on your subsequent visits. They have larger bathrooms.Look forward to seeing you again.Kind regards,ShannonGuest Services.Best Western Plus Travel Inn Hotel

2 out of 5
Very noisy and run down rooms

Posted by on 29 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Shannon

Thanks for the feedback.

5 out of 5
The spa room was very comfortable and spacious. It was quiet at night thus was able to sleep well.

Posted by on 2 Oct. 2023

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Comment from Hotel Management

2 Oct. 2023 by Shannon

Thank you for completing the survey regarding your recent stay at our property.We have passed on your kind words to the team.Appreciate it :)Look forward to seeing you again.Kind regards,ShannonGuest Services.

4 out of 5
The air conditioning was terrible, it was very hard to regulate the temperature so we didn’t get a lot of sleep.

Posted by on 18 Sep. 2023

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Comment from Hotel Management

18 Sep. 2023 by Shannon

Hi Lyndall,We have passed on your feedback to Maintenance who has arranged technicians to service or replace the unit.Thanks for letting us know.See you next time :)ShannonGuest Services.

5 out of 5
It was a great location- a calm and friendly environment.

Posted by on 18 Jun. 2023

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Comment from Hotel Management

18 Jun. 2023 by Shannon

Thanks Dina. Hope to see you again soon :)

About the Best Western Plus Travel Inn Hotel

Location Cnr Grattan and Drummond Streets, Carlton, VIC 3053

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 2 meeting rooms. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 797 square feet (74 square meters) and includes a conference center. An outdoor pool, tour/ticket assistance, and a garden are also featured at the family-friendly Best Western Plus Travel Inn Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Melbourne hotel.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • 797 sq ft of conference space
  • 74 sq m of conference space
  • Built in 1970
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (3.1 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Travel Inn Hotel offers 100 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 80-cm LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:30 AM to 9:30 AM.

Best Western Plus Travel Inn Hotel has a restaurant serving breakfast and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Children stay free
  • Parking height restrictions apply
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 30 per person
  • Self parking fee: AUD 30.00 per night (in/out privileges)
  • Early check-in fee: AUD 35 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Travel Carlton
  • Best Western Plus Travel Inn Hotel
  • Best Western Plus Travel Inn Hotel Carlton
  • Best Plus Travel Hotel Carlton
  • Best Western Plus Travel Inn Hotel Hotel
  • Best Western Plus Travel Inn Hotel Carlton
  • Best Western Plus Travel Inn Hotel Hotel Carlton

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.