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4.4 out of 5

"Clean modern everything you could ask " More

By a verified traveller on Sun 04 Jul 2021

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Hotel Description

At Atura Dandenong you'll be 4.1 km (2.5 mi) from Drum Theatre and 4.5 km (2.8 mi) from Dandenong Plaza. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

All 128 soundproofed rooms feature sitting areas, satellite TV, and espresso makers. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include free toiletries and premium bedding. Free newspapers, free bottled water, and safes are also available.

The restaurant, Roadhouse Bar & Grill, serves local cuisine and is open for breakfast. Roadhouse Bar is the hotel's own bar. 2583 square feet (240 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available between 6:30 AM and 9:30 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4.5-star Eumemmerring hotel include Dandenong Market and Dandenong Basketball Stadium.

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$114* Per night/room 12 Nov. - 13 Nov.

Deluxe Queen room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Atura Dandenong ratings based on 260 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atura Dandenong

Everyone (164) Couples (66) Business (6) Family (22)
5 out of 5
Clean modern everything you could ask

Posted by on 4 Jul. 2021

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Comment from Hotel Management

4 Jul. 2021 by Atura Dandenong Management

Thank you for your fabulous review. We are delighted you had a great stay. We look forward to welcoming you back soon.

4 out of 5
It was handy , close to home when we had no power

Posted by on 16 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Atura Dandenong Management

Thank you for your kind review. We are glad that you were comfortable during your stay with us. We hope that all power is restored to you property and things have gone back to normal.

5 out of 5

Posted by on 24 Apr. 2021

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Comment from Hotel Management

9 May 2021 by Atura Dandenong Management

Thank you for your kind review. We look forward to welcoming you back to Atura Dandenong soon.

5 out of 5
Always stay here when we are in vic for work. The staff are very friendly and helpful. The rooms are always clean, bed is comfortable and food is fantastic.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

27 Apr. 2021 by Atura Dandenong Management

Thank you for your lovely review. We are happy to hear you had a memorable stay and that you found our staff friendly and helpful. We look forward to welcoming you back soon.

2 out of 5
Parking lot is dark and feels insecure. No ammenities were open for most of my stay. Rooms were not serviced. A hidden tacky deposit was required in order to check in (wotif clearly does not condone this unscrupulous practice and doesn’t allow them to have the fee in the listing, so they sting you with it at checkin). When I provided feedback about the tacky deposit requirement, staff were combative and argumentative, confronting me in the lobby the next day about it. At checkout I was made to stand at reception for about 10 minutes while staff validated that the room was not destroyed and released my deposit. I’ve never been treated like such an unscrupulous character that someone had to validate that I left the room in an acceptable state. I’d say avoid this venue. It was all hassle with few positives. It’s essentially a caravan park experience with a paper thin facade of opulence that tears the second you look at it.

Posted by on 7 Apr. 2021

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Comment from Hotel Management

27 Apr. 2021 by Atura Dandenong Management

Thank you for your review of our hotel. It is disappointing to read that you did not have a pleasant stay. We would like to clarify that our car parks are well lit at night. Secondly, we would also like to clarify that the security room bond of $200 is clearly stated in the "Important information" section on the hotel page listed in wotif.com. Lastly, our normal hassle free check out process is to email you the invoice after the room is checked. However, you had insisted on the staff check your room immediately while you waited so that you could receive your refund immediately. We obliged your request and inspected your room quickly. Once again, we are sorry that you did not enjoy your stay and we hope to ensure your next stay will be more memorable. Thank you for your custom and we look forward to welcoming you back to Atura in the near future.

5 out of 5

Posted by on 28 Mar. 2021

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Comment from Hotel Management

27 Apr. 2021 by Atura Dandenong Management

Thank you for your kind rating. We look forward to welcoming you back to Atura Dandenong soon.

5 out of 5
Has all the facilities required, very clean and functional. Pity the micro brewery isn’t open on the weekend, makes no sense.

Posted by on 27 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Atura Dandenong Management

Thank you for your kind review. We are pleased that you had a memorable stay. We are sorry though to hear that you were not able to experience our microbrewery on the weekend. We hope to recommence our weekend trade in the near future. In the meantime, we look forward to welcoming you back to Atura Dandenong soon.

4 out of 5
Property generally good and clean. Staff nice and friendly. No daily room cleaning contrary to web literature, allegedly due to Covid. Room service only for limited hours. Overall value for money. Possibly a 3.5 star.

Posted by on 19 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Atura Dandenong Management

Thank you for your kind review. We are pleased to read that you found the hotel clean and the staff friendly. The hotel room cleaning literature pertain to pre covid conditions. We believe that your and our staff's safety is paramount and hence why the restricted room cleaning policy exist. This is a temporary measure and we are confident that we will return to our normal housekeeping when it is safe to do so. As always, we apologise if this has inconvenienced you in anyway and hope that our alternative offers of replacing your towels and bathroom amenities helped to keep you comfortable during you recent stay. Once again, thank you for your custom and we look forward to welcoming you back to Atura Dandenong soon.

5 out of 5

Posted by on 16 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Atura Dandenong Management

Thank you for your 5 star rating. We are pleased that you had a memorable stay. We look forward to welcoming you back soon.

4 out of 5
Excellent menu. Recommend the lemon meringue. Comfy bed

Posted by on 15 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Atura Dandenong Management

So glad you enjoyed the stay, especially the the lemon meringue! So glad you had a restful sleep too. We look forward to welcoming back soon.

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 24 to January 05:

  • Bar/Lounge
  • Dining venue
  • Laundry facilities

The following facilities are closed on Christmas Eve and Christmas Day:

  • Bar/lounge
  • Dining venue

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 2583 square feet (240 square meters) and includes conference space. The business-friendly Atura Dandenong also features a garden, a picnic area, and complimentary newspapers in the lobby. Self parking is free. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2583 sq ft of conference space
  • 240 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Dandenong Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Atura Dandenong offers 128 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast from 6:30 AM to 9:30 AM.

Roadhouse Bar & Grill - This restaurant specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Brownstone Brewery - This brasserie specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Roadhouse Bar - Onsite bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

During Easter, the restaurant and bar close for lunch and dinner.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 28 for adults and AUD 14 for children (approximately)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.08 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Doveton
  • Chifley Doveton Eumemmerring
  • Chifley Doveton Hotel
  • Chifley Doveton Hotel Eumemmerring
  • Doveton Chifley
  • Atura Dandenong Hotel
  • Atura Dandenong
  • Atura Dandenong Hotel
  • Atura Dandenong Eumemmerring
  • Atura Dandenong Hotel Eumemmerring

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.