4.4 out of 5

"A great stay. Friendly staff, convenient location to shops and freeway. " More

By a verified traveller on Sun 22 Jul 2018

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Hotel Description

At Atura Dandenong you'll be 4 km (2.5 mi) from Drum Theatre and 4.3 km (2.7 mi) from Dandenong Plaza. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

Sitting areas, satellite TV, and espresso makers are featured in all 128 rooms. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Fridges, minibars, and free newspapers are also available.

The restaurant, Roadhouse Bar & Grill, serves local cuisine and is open for breakfast. Roadhouse Bar is the hotel's own bar. Other amenities include 2 restaurants and free WiFi in public areas. Buffet breakfast is available between 6:30 AM and 9:30 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 4.5-star Dandenongs hotel, attractions include Monash University and Monash Medical Centre Clayton.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$136 per night

One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Atura Dandenong ratings based on 226 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atura Dandenong

Everyone (149) Couples (59) Business (6) Family (9)
3 out of 5
I'm lactose intolerant and I had to miss out on my morning coffee because i hadn't mentioned it before arriving! They did have soy milk on the second morning so i got one then. Maybe call ahead if anything like this is required.... Otherwise it was a very pleasant stay. staff was really accomodating and happy!

Posted by on 7 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Kim Tozer - General Manager

Thank you for taking the time to review our Hotel, we appreciate the time that it takes out of your day to write and convey your experience. We are glad that you enjoyed your time with us, in reviewing the current process around lactose free offerings, not having this on offer is very uncharacteristic of our operation. Again, it is always good to call ahead but in general we are well stocked to cater to all dietaries and allergens. We look forward to seeing you again here at Atura Dandenong. Kind regards, Kim Tozer General Manager

3 out of 5
Air conditioning would not go below 20 degrees. Too hot. A window that would open would have been nice.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Kim Tozer

Thank you for taking the time to review Atura Dandednong. We apologise for the A/C issue, in general we keep all our rooms at around 20-21 degrees year round. This can be adjusted further by requesting a change through our Front Desk here at the Hotel. These parameters are to ensure maximum energy efficiency whilst also providing a comfortable climate, unfortunately in this instance this has not been the case. We appreciate your feedback and hope to see you here again one day soon. Kind regards, Kim Tozer General Manager

4 out of 5
It was close to freeway & close to where I had a meeting

Posted by on 9 Mar. 2019

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Comment from Hotel Management

11 Mar. 2019 by Grant M

Dear Anonymous, Thank you for your review. We're glad you found the hotel conveniently located and look forward to welcoming you back to the hotel when business next brings you back to Dandenong. Kind Regards, Grant Melville General Manager - Atura Dandenong

5 out of 5
Such a nice place, close to the heart of the city, and affordable. Great amenities, they had a really nice hair straightener to use!

Posted by on 7 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Grant M

Dear Anonymous, Many thanks for such a lovely review. We're glad you had a wonderful stay and put the hair straightener to good use! We look forward to welcoming you back to Atura again in the future. Kind Regards, Grant Melville General Manager - Atura Dandenong

4 out of 5
I liked how quiet the place was and the micro brewery

Posted by on 25 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Grant M

Dear Anonymous, Thanks for the review. We're glad you enjoyed some peace and quiet and your experience in Brownstone Brewery. Kind Regards, Grant Melville General Manager - Atura Dandenong

4 out of 5
The room was clean and modern, I couldn’t fault anything. I loved having the coffee pod machine. My only complaint was having to pay over $200 bond for one nights accommodation, despite the hotel having my credit card details. The bond wasn’t returned to me for several days. This wasn’t mentioned when I made my booking and I feel it was an excessive charge. I may not have had the capacity to pay this amount and then I may have had nowhere to stay !! I would not choose to stay at Atura again if there was an alternative place because of this.

Posted by on 20 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Grant M

Dear Anonymous, thank you for your review. Whilst is sounds like you've had a fantastic stay it is regrettable you feel so strongly about the security bond. Unfortunately we must insist on this policy and I can assure you that most other reputable hotel chains have a similar policy in place. Unfortunately credit card fraud is a common issue for hoteliers these days and is extremely difficult to manage. The delay in returning the funds is regrettable however please know that this is out of our control. I sincerely hope you choose to return to stay with us again. Kind Regards, Grant Melville General Manager - Atura Dandenong

4 out of 5
The brewery was not open the Saturday we went....................,,,,,,,,,,,,,,

Posted by on 14 Feb. 2019

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Comment from Hotel Management

16 Feb. 2019 by Reservations

Thank you for your review. We apologise that the Brewery was not open on this particular occasion. We try our best to give plenty of notification to guests/customers when and if we need to close the Brewery.

5 out of 5
The hotel was in a good location for our needs. Only thing I didn't like was that the bar was closed and the micro brewery was closed for a private function. We met friends there and it would have been nice to be able to sit in the very pleasant bar to have a drink with them. The rest of our stay was very good. Breakfast was excellent and the staff were friendly and helpful.

Posted by on 11 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by Grant M

Dear Anonymous, I'm sorry to hear that the Food & Beverage outlets were closed during your stay. Unfortunately we do experience disruptions from time to time however always to remain as accommodating as possible for our in-house guests. We're glad to hear you found the breakfast buffet and our staff exceeded your expectations. Kind Regards, Grant Melville General Manager - Atura Dandenong

3 out of 5
Shower pressure was very poor, booked and paid for rooms with a king size bed and only got a queen.

Posted by on 10 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by Grant M

Dear Anonymous, I'm sorry to hear you have had a poor experience. Our Front Office department are typically more than happy to rectify any impromptu issues that occasionally arise. We hope you arrived back home safely and welcome the opportunity to see you back at Atura Dandenong at some point in the future. Kind Regards, Grant Melville General Manager- Atura Dandenong

4 out of 5
It's a good hotel at a fair price. The greeting when we arrived was professional and functional but I wouldn't describe it as welcoming. Rooms are a reasonable size and were clean except for 2 noticeable stains on the carpet. It looked like there had been an unsuccessful attempt at cleaning them. The bed was firm but comfortable. This surprised me as I orefer a softer bed. But I slept well. The restaurant provides ok food and the drinks were cold which was great in the 40+ heat. Parking optuons are good.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Reservations

Thank you for staying with us, we appreciate your feedback!

Renovations + Closures

The following facilities are closed for Christmas Day (25 December) and Christmas Eve (24 December):

  • Bar/lounge
  • Dining venue

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The business-friendly Atura Dandenong also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 4.5-star Dandenongs hotel is smoke free.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (62.5 km / 38.8 mi)
  • Train station: Dandenong Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Atura Dandenong offers 128 forms of air-conditioned accommodation with minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Dandenongs hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

  • Sitting area
  • Minibar
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Espresso maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast from 6:30 AM to 9:30 AM.

Roadhouse Bar & Grill – This restaurant specialises in local cuisine and only serves breakfast.Guests can enjoy drinks at the bar. Open daily.

Brownstone Brewery – This brasserie specialises in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Roadhouse Bar – On-site bar. Open selected days.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

During Easter, the restaurant and bar close for lunch and dinner. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 28 for adults and AUD 14 for children (approximately)
  • Rollaway bed fee: AUD 60.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atura Dandenong Hotel
  • Atura Dandenong

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.