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4.4 out of 5

"Stay was okay but they ended up over charging me for room service my bill came to about 60 roughly they roughly charged me 129 and also charged me $20 ... " More

By a verified traveller on Mon 11 Mar 2024

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Hotel Description

At Atura Dandenong you'll be 4.1 km (2.5 mi) from Drum Theatre and 4.2 km (2.6 mi) from Dandenong Plaza. Highlights at this hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, Roadhouse Bar & Grill, serves local cuisine and is open for breakfast. Roadhouse Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of free self parking.

With a stay at this 4.5-star Eumemmerring hotel, you'll be 15 km (9.3 mi) from Monash University and 22 km (13.6 mi) from Chadstone Shopping Mall.

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$151* Per night/room 29 Mar. - 30 Mar.

Deluxe Queen room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 2 Bedrooms

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Atura Dandenong ratings based on 301 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atura Dandenong

Everyone (180) Couples (76) Business (6) Family (26)
5 out of 5

Posted by on 18 Mar. 2024

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3 out of 5
Stay was okay but they ended up over charging me for room service my bill came to about 60 roughly they roughly charged me 129 and also charged me $200 for holding deposit and did not release the money but put it through as a payment . I did call and they resolved the matter returning 275 but it was a bit frustrating and weird

Posted by on 11 Mar. 2024

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5 out of 5

Posted by on 10 Mar. 2024

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3 out of 5
I found the facility impersonal, with auto check in and disinterested staff. There was supposed to be 2 restaurants but infact there was one and the menu was very limited

Posted by on 22 Feb. 2024

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Comment from Hotel Management

23 Feb. 2024 by Hotel Management

Hi JamesThank you for sharing your thoughts on your recent stay with us. We deeply regret that your experience did not meet your expectations and that you found the facility impersonal with our auto check-in system and staff demeanor. Providing a welcoming and personalized experience is crucial to us, and we apologize for falling short in this aspect.Regarding the dining options, we appreciate you pointing out the discrepancy in our listing. While we do have two dining establishments, Road House Restaurant for breakfast and Brownstone Microbrewery for dinner (open Monday to Saturday from 3 pm to 9 pm), we understand your disappointment with the limited menu offerings. Additionally, we are grateful for your clarification that on Sundays, room service and food can be ordered from the Roadhouse Bar. We acknowledge your feedback on the menu variety and will use it constructively to improve our offerings.Your feedback is invaluable to us as we continuously strive to enhance our guest experience. We hope for the opportunity to welcome you back in the future and provide you with a more satisfying stay that reflects the high standards we aim to uphold.

5 out of 5
I was so convenient.

Posted by on 20 Nov. 2023

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Comment from Hotel Management

20 Nov. 2023 by Bruce - Atura Dandenong Management

Hi Juliana, Thank you for leaving us a perfect review. I am so glad you had a lovely stay with us and our hotel was convenient for you. We cant wait to welcome you back when you next decide to visit us. Until then all the best

5 out of 5
Front of house were exceptional, great people and very helpful. easy to be human thanks.

Posted by on 20 Oct. 2023

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Comment from Hotel Management

22 Oct. 2023 by Atura Dandenong Management

Thank you for your kind words about our exceptional front of house team. We're delighted you found them great and helpful. We look forward to welcoming you back.

5 out of 5

Posted by on 14 Oct. 2023

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Comment from Hotel Management

7 Nov. 2023 by Bruce - Atura Dandenong Management

Hi Terry, Thanks for leaving us a 5/5 review. We look forward to welcoming you back when you next decide to visit.

4 out of 5
Room was good. Restaurant very convenient. Limited staff available - didn’t like computer check in system

Posted by on 17 Sep. 2023

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Comment from Hotel Management

19 Sep. 2023 by Atura Dandenong Management

Hi Melinda. Thank you for taking the time to post your feedback we do greatly appreciate it. I will definitely pass this onto the relevant teams. We look forward to welcoming you back when you next decide to stay with us.

5 out of 5

Posted by on 30 Aug. 2023

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Comment from Hotel Management

3 Sep. 2023 by Atura Dandenong Management

Hi Samantha, Thank you for taking the time to leave us a 5/5 review. We are so great-full. We cant wait to welcome you back when you next choose to stay with us

4 out of 5
It was good as always

Posted by on 26 Aug. 2023

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Comment from Hotel Management

29 Aug. 2023 by Atura Dandenong Management

Hi Rachael, Thank you for taking the time to post your feedback. We greatly appreciate it. We are so glad you enjoy your time with us at Atura Dandenong. We look forward to welcoming you back when you next decide to visit us. Regards Atura

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 24 to January 05:

  • Bar/Lounge
  • Dining venue(s)
  • Laundry facilities

The following facilities are closed on Christmas Eve and Christmas Day:

  • Bar/lounge
  • Dining venue(s)

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A business center and 7 meeting rooms are available. WiFi is free in public spaces. Event space at this hotel measures 2583 square feet (240 square meters) and includes conference space. A vending machine, an arcade/game room, and a garden are also featured at Atura Dandenong. Self parking is free. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2583 sq ft of conference space
  • 240 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Dandenong Station (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Atura Dandenong offers 128 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM.

Roadhouse Bar & Grill - This restaurant specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Brownstone Brewery - This brasserie specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Roadhouse Bar - Onsite bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. For more details, please contact the property using the information on the booking confirmation.

During Easter, the restaurant and bar close for lunch and dinner.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. At check-in, guests must provide a record of full COVID-19 vaccination.

  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guests must provide proof of COVID-19 vaccination

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 14 for children
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.50 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Doveton
  • Chifley Doveton Eumemmerring
  • Chifley Doveton Hotel
  • Chifley Doveton Hotel Eumemmerring
  • Doveton Chifley
  • Atura Dandenong Hotel
  • Atura Dandenong
  • Atura Dandenong Hotel
  • Atura Dandenong Eumemmerring
  • Atura Dandenong Hotel Eumemmerring

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.