4.3 out of 5

"Nice clean rooms comfy bed. Would stay here again. " More

By a verified traveller on Mon 16 Jul 2018

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Hotel Description

At Runaway Bay Motor Inn you'll be 1.7 km (1.1 mi) from Harbour Town and 3 km (1.9 mi) from Morrie Glasman Oval. Highlights at this motel include an outdoor swimming pool, and in-room kitchenettes and LCD TVs.

WiFi, coffee/tea makers and hairdryers are featured in all 38 rooms. In-room dining is easy with kitchenettes that come equipped with fridges and microwaves.

This motel offers tour/ticket assistance, luggage storage and a front desk safe. Added amenities include WiFi in public areas and laundry facilities. Continental breakfast is available daily. There's also the convenience of free self parking.

Attractions within a 15-minute drive of this 4-star Runaway Bay motel include Wet'n'Wild Gold Coast and Warner Bros. Movie World.

Family Room, Kitchenette (STD Twin / Family)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
AU$132 per night

Executive Room, Kitchenette (Executive Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Kitchenette (Family Courtyard Outdoor Spa)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Room, Kitchenette (Standard Double Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, Kitchenette (Std Courtyard Outdoor Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Runaway Bay Motor Inn ratings based on 194 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Runaway Bay Motor Inn

Everyone (88) Couples (50) Family (57)
5 out of 5

Posted by on 18 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by Trish Lindsay - Manager

Thank-you for taking the time to submit a review on your recent stay with us. We are very appreciative of the pefect score which you have given us and are delighted to hear that you enjoyed your stay at the Runaway Bay Motor Inn. We look forward to the opportunity of hopefully welcoming you back to our establishment in the future. Kind Regards, Trish Lindsay - Manager.

4 out of 5

Posted by on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Trish Lindsay - Manager.

Thank-you for taking the time to submit a review on your recent stay with us. We appreciate your feedback and are very pleased to hear that you enjoyed your stay at the Runaway Bay Motor Inn. We look forward to the opportunity of hopefully welcoming you back to our establishment in the future. Kind Regards, Trish Lindsay - Manager.

2 out of 5
Over all it had everything I needed but the room smelt. I had to buy air fresher to b able to sleep on the second night. Staff were good but emailed me to ask for my arrival time to which I replied then they rang later that day to ask the same question then because I left nothing in the room they rang again to see if I was coming back on the second night. I had paid in advance for 2 nights and the key was not left in the room why would they need to contact me. I live just down the road n was having some painting etc done at my home so only needed the room to sleep in n maybe shower. I explained this upon booking in but I felt harassed by the staff.

Posted by on 11 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Trish Lindsay

Hi, Thank-you for taking the time to submit a review. We are obviously very disappointed that your recent stay with us was less than perfect. I wish to advise that if we had been made aware of the unpleasant odour in the room we would have worked with you to rectify this problem, even if it meant moving you to another room. I have followed up with the receptionist who sent an email on the 08/07/19 & then rang you on the 09/07/19 regarding your arrival time. She has advised me that in the email sent she requested that if you would not be arriving before 5.00 pm just to give us a call. At 5.30 pm she had not heard from you so she said she gave you a courtesy call just to find out how far away you were as she was due to close the office at 6.00 pm. She also said that you had mentioned to her that you just lived down the road & that you were having some painting done to your home, however, she said she did not feel that it was necessary to pass this information onto to other reception staff before she headed off on her days off. House-keeping did report that on the first morning of servicing your room that there were no personal belongings left in the room & asked the question if it was to be done as a service or a check-out?? In our previous experience we have had guests who check-out earlier than expected without notifying us of their intention to do so, so again we took the liberty of making a quick courtesy call to clarify this with you. We do apologise for any inconvenience and wish to advise that your feedback is valued & appreciated. Kind Regards, Trish Lindsay - Manager.

5 out of 5
Very nice room to stay in, staff were extremely friendly!

Posted by on 21 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Trish

Thank-you for taking the time to submit a review on your recent stay with us. We are very appreciative of the perfect score which you have given us and are pleased that your enjoyed your visit. We are delighted to hear that our staff delivered exceptional service and we look forward to the opportunity of hopefully welcoming you back to the Runaway Bay Motor Inn in the future. Kind Regards, Trish Lindsay - Manager.

5 out of 5
Just a nice comfortable place to stayAnd I would stay there again

Posted by on 21 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Trish

Thank-you for taking the time to submit a review on your recent stay with us. We appreciate your feedback and are very pleased to hear that you enjoyed your stay at the Runaway Bay Motor Inn. We look forward to the opportunity of hopefully welcoming you back to our establishment in the near future. Kind Regards, Trish Lindsay - Manager.

4 out of 5

Posted by on 11 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Trish Lindsay - Manager

Thank-you for taking the time to submit a review on your stay at the Runaway Bay Motor Inn. We value & appreciate our customers feed-back and look forward to the opportunity of hopefully welcoming you back in the near future. Kind Regards,

5 out of 5
Great friendly service, room was clean and tidy.very helpful on site managers.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by Trish Lindsay - Manager.

Hi, Thank-you for taking the time to submit a review on your recent stay with us. We are very appreciative of the perfect score which you have given us and are delighted to hear that you enjoyed your time at the Runaway Bay Motor Inn. We look forward to the opportunity of hopefully welcoming you back in the very near future. Kind Regards, Trish Lindsay - Manager.

3 out of 5
Nice hotel. and hospitality missing

Posted by on 2 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Trish

Thank-you for taking the time to submit a review on your recent stay with us. We appreciate & value your feedback.

5 out of 5
We booked 5 rooms during Xmas break, soon after the booking confirmation email, received a call from the Reception to inquire about our arrival time, customer service was excellent, bigger rooms, near to shopping mall, Need own transport arrangement. We will go back.

Posted by , from Sydney, AU on 30 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Trish

Hi, Thank-you for taking the time to submit a review on your recent stay with us. We appreciate your feedback and are delighted to hear that you enjoyed your stay. We wish to thank-you for choosing to stay at the Runaway Bay Motor Inn & we look forward to the opportunity of hopefully welcoming you back to our establishment in the future. Kind Regards, Trish Lindsay - Manager

5 out of 5
Fantastic staff were very helpful and accommodating. Lovely room. Perfect for what i needed.

Posted by on 20 Dec. 2018

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Comment from Hotel Management

24 Dec. 2018 by Trish

Thank-you for taking the time to submit a review of your recent stay with us. We are very appreciative of the perfect score which you have given us and are delighted to hear that our staff were able to deliver exceptional service which obviously left a positive impression on you. We wish to thank you for choosing to stay at the Runaway Bay Motor Inn & look forward to the opportunity of hopefully welcoming you back to our establishment in the near future. Kind Regards, Trish Lindsay - Manager.

Property Features

Runaway Bay Motor Inn offers its guests an outdoor pool, tour or ticket assistance, and laundry facilities. WiFi is available in public spaces for a fee. Free self parking is available.

  • 38 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (42.9 km / 26.7 mi)
  • Train station: Helensvale Station (7.8 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Runaway Bay Motor Inn offers 38 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Accommodation at this 4-star motel has kitchenettes with fridges and microwaves. Bathrooms include a combined bath/shower unit. This Runaway Bay motel provides wireless Internet access for a surcharge. LCD televisions are featured in guestrooms.

  • In-room kitchenette
  • LCD television
  • Fridge
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hairdryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time ends at 6 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 6 PM.
If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7:30 AM - 6 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.00 per night.
  • Cribs (infant beds) are available for AUD 25.00 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 10 per day (rates may vary)
  • Crib (infant bed) fee: AUD 25.00 per night
  • Rollaway bed fee: AUD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Runaway Bay Motor Inn
  • Runaway Bay Motor
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.