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4.6 out of 5

"We stayed here as a family of 5 over the new year period. Despite the car park being full (so I’m assuming lots of guests) the restaurant was closed f ... " More

By a verified traveller on Sun 05 Jan 2020

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Hotel Description

A luxury stay in Cairns awaits you at Paradise Palms. You'll be 2.7 km (1.7 mi) from Clifton Beach and 3.9 km (2.5 mi) from Palm Cove Beach. Highlights at this family-friendly property include 2 outdoor swimming pools and in-room balconies.

You can enjoy a flat-screen TV with cable channels, and each apartment features a separate tub and shower, a coffee/tea maker, and a ceiling fan. Nice touches to enhance your stay include a soaking tub and free toiletries. A refrigerator, a safe, and a hair dryer are also available.

Enjoy the kids' swimming pool along with access to mini golf and a playground. Additionally, you'll find free WiFi in public areas, a terrace, and a garden. There's also free self parking, along with the convenience of an airport shuttle.

Within a 30-minute drive of this 4.5-star Kewarra Beach property, attractions include Great Barrier Reef and Cairns Esplanade.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$160* Per night/room 25 Jan. - 26 Jan.

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Paradise Palms ratings based on 298 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Paradise Palms

Everyone (98) Couples (101) Family (97)
2 out of 5
When I arrived there was no key for my room. I had to call the manager who came to reception. She was sure I hadn't booked in even after I showed her my booking confirmation. She was under the impression I had made a mistake. At some point she must have found my booking email because she eventually gave me my key but I received no apologies for the mix up or inconvenience.

Posted by , from cairns on 30 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Anneleise - Reservations Manager

Thank you for your review Sarah. I would like to take this opportunity to apologise on behalf of our team for your negative experience. Covid-19 has impacted on our inventory, patrons & staffing quite dramatically; due to limited staffing and lack of holiday guests, the Resort is not currently operating Reception on weekends. We do have many units in our complex which are privately owned and listed online, it can be a process of elimination to ensure that guests have booked to stay as part of the Resort and not through a channel ran by a private owner. There may have been some delays also as the booking was only created on a Saturday morning, as a same day arrival. Please accept my apologies that you felt it was implied that you had been mistaken, I can only assume that the staff member was using a method of investigation to ensure the booking was accurate & correct before handing you the keys, and was not intending to cause you any distress. Once again, I would like to thank you for choosing to stay with us and sincerely apologise for the mentioned inconveniences. We hope we can assist you with a more positive experience should you choose to stay again. If there are any further concerns you wish to discuss, please feel welcome to contact me directly. Warm regards, Anneleise Reservations Manager 0740599939

3 out of 5
We stayed here as a family of 5 over the new year period. Despite the car park being full (so I’m assuming lots of guests) the restaurant was closed for dinner most nights. The place feels a little understaffed. The reception desk was constantly unattended and the paths and pool need a good clean. That said, the kids loved the pool and playground and the apartment was nice and spacious.

Posted by on 5 Jan. 2020

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Comment from Hotel Management

23 Feb. 2020 by Reservations

We thank you for your feedback. Paradise Palms Resort was full most days over the Christmas/New Year period. Many of our guests were from close by towns and suburbs and had their own transport, hence the busy car park. We had experienced some wild winds and rain over our wet season which can impact the grounds, up-keep of our lush gardens and many pathways is a daily occurance, however, it may have required some extra attention over the dates that you stayed with us. For that we apologise, we have since increased our public areas maintenance in an effort to ensure the common areas are looking their best at all times. We are glad to hear that you enjoyed your spacious accommodation and our on-site facilities. We made many improvements to the playground in 2019 and we are pleased that your family found our pool and playground facilities memorable! We hope we can welcome you back to Paradise Palms should you visit the far north again!

4 out of 5

Posted by on 27 Aug. 2019

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5 out of 5
The property is spacious, great location and well maintained gardens with good staff. The apartment was great size and good facilities the only negative was some marks on wall and bottom of door particularly in bathroom needed to be replaced.

Posted by on 27 Jul. 2019

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3 out of 5

Posted by on 5 Jul. 2019

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2 out of 5
They neglected to mention that the restaurant and bar were not open Sunday to Wednesday so had to drive a distance for food, no ice or cold water in fridge and no drinks, no remote for TV so could not watch anything, lower row of tiles in shower had not been cleaned for a long time, fresh plaster repair to hole in wall and powder still had not been vacuumed off carpet...heard every step made be person in room above, reception not around at 6.50pm and actually closed after 7pm, and the 'king bed was 2 singles pushed together....has gone downhill since I last stayed 5 years ago.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Paradise Palms Resort

Good Afternoon, Thank you for taking the time to provide feedback on your stay. We are sorry to hear that you did not thoroughly enjoy time with us. With regards to dining, unfortunately, the low number of patrons dining on Sunday, Monday & Tuesdays did not support these nights to continue being open for Dinner. The operation changes were made regretfully in mid-2018. We still offer Breakfast & Lunch 7 days a week. We have done our upmost best to ensure both the public and guests are informed of this charge having this mentioned on all correspondence, websites and signage throughout the Resort/Common areas. Whilst we understand your disappointment with needing to travel in order to dine out, should you return, there are various establishments close by which offer coach pick-up as well as access to Uber/Taxis and rental car hire. Our Restaurant is still also open Wednesday - Saturday for dinner also. We agree that cold water and ice should be available in apartment accommodation and more care may need to be taken in ensuring TV remotes are available and easily accessible in the room as these sometime go missing. We apologize for the lack of attention to detail with the housekeeping issues mentioned, these were oversights on our part. Our bedding configuration is 'King-Split' bedding, this allows our accommodation to offer Twin, Double and Quad share. The beds are designed to allow for this with zippers on the base to keep King configuration in tact and king mattress protectors/covers to ensure the comfort of guests. The bedding in these rooms are no different since opening in February 2009 and allow the Resort to be flexible in how guests can be accommodated for in our rooms given our wide range of clientele. We thank you again for your feedback. Please do not hesitate to contact us again should you have any further questions or concerns.

5 out of 5
Awesome! Stayed 2 nights and found it to be clean, quite and a central location but you’ll need a hire car.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by Paradise Palms Resort

Thank you! We are so happy you had a wonderful stay! We hope to welcome you back again soon!

4 out of 5

Posted by on 6 Jan. 2019

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5 out of 5
Great place to stay and relax. Nice clean rooms and brilliant pool for the kids to swim in.

Posted by on 31 Dec. 2018

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Comment from Hotel Management

10 Jan. 2019 by Paradise Palms Resort

Thank you! We are always happy to hear about families enjoying the holiday period with us! We hope to welcome you back soon!

5 out of 5
Easy and quick check in, staff were very friendly and welcoming.

Posted by on 20 Dec. 2018

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Comment from Hotel Management

18 Jan. 2019 by Annie

We're always happy to share our piece of 'Paradise' with travelers! Thank you for your positive feedback!

Renovations + Closures

The following facilities will be closed during June, July, and August:

  • Bar/Lounge
  • Dining venue
  • Meeting facilities
  • One of the swimming pools

Property Features

Paradise Palms offers its guests 2 outdoor swimming pools and a children's pool. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Paradise Palms. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Cairns apartment.

  • 73 guestrooms or units
  • 3 levels
  • Built in 2009
  • Conference space
  • Dry cleaning
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (21.2 km / 13.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Paradise Palms offers 73 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) are also available.

  • Private balcony
  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Cribs (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers self-service check-in for guests arriving outside of normal check-in hours.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 25 per person (one way)
  • Airport shuttle fee per child: AUD 18.00 (one-way), (from 3 to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradise Palms Country Club
  • Paradise Palms Country Club Kewarra Beach
  • Paradise Palms Resort & Country Club
  • Paradise Palms Resort & Country Club Kewarra Beach
  • Paradise Palms Hotel Country
  • Paradise Palms Resort & Country Club Hotel Kewarra Beach
  • Paradise Palms Resort And Country Club
  • Paradise Palms Apartment Kewarra Beach
  • Paradise Palms Kewarra Beach
  • Paradise Palms Resort Country Club
  • Paradise Palms Apartment
  • Paradise Palms Kewarra Beach
  • Paradise Palms Apartment Kewarra Beach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.