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"We stayed here as a family of 5 over the new year period. Despite the car park being full (so I’m assuming lots of guests) the restaurant was closed f
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A luxury stay in Kewarra Beach awaits you at Paradise Palms. Within a short 5-minute stroll, you'll find Wet Tropics of Queensland and Kuranda National Park. Highlights at this family-friendly property include an outdoor swimming pool and in-room balconies.
You can enjoy a flat-screen TV with cable channels, and each apartment features a separate tub and shower, a coffee/tea maker, and a ceiling fan. Nice touches to enhance your stay include a soaking tub and free toiletries. A refrigerator, a safe, and a hair dryer are also available.
Enjoy the kids' swimming pool along with access to mini golf and a playground. Additionally, you'll find free WiFi in public areas, a terrace, and a garden. There's also free self parking, along with the convenience of an airport shuttle.
Attractions within a 10-minute drive of this 4.5-star Kewarra Beach property include Palm Cove Beach and Clifton Beach.
Paradise Palms ratings based on 297 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Paradise Palms
Everyone (98)Couples (101)Family (96)
3 out of 5
We stayed here as a family of 5 over the new year period. Despite the car park being full (so I’m assuming lots of guests) the restaurant was closed for dinner most nights. The place feels a little understaffed. The reception desk was constantly unattended and the paths and pool need a good clean.
That said, the kids loved the pool and playground and the apartment was nice and spacious.
Posted by a verified traveller on 5 Jan. 2020
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Comment from Hotel Management
23 Feb. 2020
by Reservations
We thank you for your feedback. Paradise Palms Resort was full most days over the Christmas/New Year period. Many of our guests were from close by towns and suburbs and had their own transport, hence the busy car park. We had experienced some wild winds and rain over our wet season which can impact the grounds, up-keep of our lush gardens and many pathways is a daily occurance, however, it may have required some extra attention over the dates that you stayed with us. For that we apologise, we have since increased our public areas maintenance in an effort to ensure the common areas are looking their best at all times. We are glad to hear that you enjoyed your spacious accommodation and our on-site facilities. We made many improvements to the playground in 2019 and we are pleased that your family found our pool and playground facilities memorable! We hope we can welcome you back to Paradise Palms should you visit the far north again!
4 out of 5
Posted by a verified traveller on 27 Aug. 2019
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5 out of 5
The property is spacious, great location and well maintained gardens with good staff. The apartment was great size and good facilities the only negative was some marks on wall and bottom of door particularly in bathroom needed to be replaced.
Posted by a verified traveller on 27 Jul. 2019
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3 out of 5
Posted by a verified traveller on 5 Jul. 2019
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2 out of 5
They neglected to mention that the restaurant and bar were not open Sunday to Wednesday so had to drive a distance for food, no ice or cold water in fridge and no drinks, no remote for TV so could not watch anything, lower row of tiles in shower had not been cleaned for a long time, fresh plaster repair to hole in wall and powder still had not been vacuumed off carpet...heard every step made be person in room above, reception not around at 6.50pm and actually closed after 7pm, and the 'king bed was 2 singles pushed together....has gone downhill since I last stayed 5 years ago.
Posted by a verified traveller on 9 Jan. 2019
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Comment from Hotel Management
12 Jan. 2019
by Paradise Palms Resort
Good Afternoon,
Thank you for taking the time to provide feedback on your stay. We are sorry to hear that you did not thoroughly enjoy time with us.
With regards to dining, unfortunately, the low number of patrons dining on Sunday, Monday & Tuesdays did not support these nights to continue being open for Dinner. The operation changes were made regretfully in mid-2018. We still offer Breakfast & Lunch 7 days a week. We have done our upmost best to ensure both the public and guests are informed of this charge having this mentioned on all correspondence, websites and signage throughout the Resort/Common areas.
Whilst we understand your disappointment with needing to travel in order to dine out, should you return, there are various establishments close by which offer coach pick-up as well as access to Uber/Taxis and rental car hire. Our Restaurant is still also open Wednesday - Saturday for dinner also.
We agree that cold water and ice should be available in apartment accommodation and more care may need to be taken in ensuring TV remotes are available and easily accessible in the room as these sometime go missing. We apologize for the lack of attention to detail with the housekeeping issues mentioned, these were oversights on our part.
Our bedding configuration is 'King-Split' bedding, this allows our accommodation to offer Twin, Double and Quad share. The beds are designed to allow for this with zippers on the base to keep King configuration in tact and king mattress protectors/covers to ensure the comfort of guests. The bedding in these rooms are no different since opening in February 2009 and allow the Resort to be flexible in how guests can be accommodated for in our rooms given our wide range of clientele.
We thank you again for your feedback. Please do not hesitate to contact us again should you have any further questions or concerns.
5 out of 5
Awesome! Stayed 2 nights and found it to be clean, quite and a central location but you’ll need a hire car.
Posted by a verified traveller on 7 Jan. 2019
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Comment from Hotel Management
10 Jan. 2019
by Paradise Palms Resort
Thank you! We are so happy you had a wonderful stay! We hope to welcome you back again soon!
4 out of 5
Posted by a verified traveller on 6 Jan. 2019
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5 out of 5
Great place to stay and relax. Nice clean rooms and brilliant pool for the kids to swim in.
Posted by a verified traveller on 31 Dec. 2018
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Comment from Hotel Management
10 Jan. 2019
by Paradise Palms Resort
Thank you! We are always happy to hear about families enjoying the holiday period with us! We hope to welcome you back soon!
5 out of 5
Easy and quick check in, staff were very friendly and welcoming.
Posted by a verified traveller on 20 Dec. 2018
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Comment from Hotel Management
18 Jan. 2019
by Annie
We're always happy to share our piece of 'Paradise' with travelers! Thank you for your positive feedback!
5 out of 5
A nice place to stay. Clean and friendly. Grounds and ammenities are great. Would love to come again.
Posted by a verified traveller on 22 Sep. 2018
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Comment from Hotel Management
25 Oct. 2018
by Anneleise
Thank you for your feedback! We are glad to hear your time at Paradise Palms Resort was enjoyable. We highly value our return customers & would love to have you back!
Paradise Palms offers its guests an outdoor pool and a children's pool. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Paradise Palms. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Kewarra Beach apartment.
73 guestrooms or units
3 levels
Built in 2009
Conference space
Dry cleaning
Front desk (limited hours)
Express check-out
Storage area for luggage
Tour and ticket information
Wedding services available
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Computer for guest use
Television in lobby
ATM
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Playground on site
Miniature golf on site
Refrigerator
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Airport: Cairns, QLD (CNS-Cairns Intl.) (21.2 km / 13.1 mi)
Property shuttles: Airport shuttle
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Paradise Palms offers 73 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) are also available.
Private balcony
Deep soaking tub
Flat-screen television
Cable channels
Refrigerator
Coffee maker
Separate shower and tub
Cribs (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Wheelchair accessible
Hotel Policies
Check-in
Check-in time ends at 7:00 PM
Check-in time starts at 2 PM
Minimum check-in age is: 18
Special check-in instructions:
The front desk is open daily from 7 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
This property offers self-service check-in for guests arriving outside of normal check-in hours.
The front desk at this property is open daily from 7 AM - 7:00 PM. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.
Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for AUD 10 per day.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: AUD 25 per person (one way)
Airport shuttle fee per child: AUD 18.00 (one-way), (from 3 to 12 years old)
Crib (infant bed) fee: AUD 10 per day
Credit card charges are subject to a surcharge of 3.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Paradise Palms Country Club
Paradise Palms Country Club Kewarra Beach
Paradise Palms Resort & Country Club
Paradise Palms Resort & Country Club Kewarra Beach
Paradise Palms Hotel Country
Paradise Palms Resort & Country Club Hotel Kewarra Beach
Paradise Palms Resort And Country Club
Paradise Palms Apartment Kewarra Beach
Paradise Palms Kewarra Beach
Paradise Palms Resort Country Club
Paradise Palms Apartment
Paradise Palms Kewarra Beach
Paradise Palms Apartment Kewarra Beach
You should know
Registered guests are the only ones allowed to be in guestrooms.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
