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Crystalbrook Bailey

5.0 star property
Luxury hotel with 3 restaurants and bars/lounges

Photo gallery for Crystalbrook Bailey

Front of property – evening/night
1 bedroom, in-room safe, desk, blackout curtains
Lobby sitting area
Outdoor pool
3 bars/lounges, wine bar, cocktail bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
The current price is AU$183
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪8 min walk‬
  • Place, Cairns Marlin Marina
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Queen

8.4 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout curtains

Urban Master

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout curtains

Family Urban

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
2 bathrooms
  • 50 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(104 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Two Bedroom Residence

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Three Bedroom Residence

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 95 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout curtains

Urban Twin

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Bathrobes
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout curtains

Urban Master Bath

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Separate bath and shower
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Balcony Queen

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Eco-friendly toiletries
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Cairns

A luxury stay in Cairns awaits you at Crystalbrook Bailey. Within steps you'll find Cairns Esplanade and Cairns Night Markets. Highlights at this hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool. .The steakhouse, CC's Bar & Grill, is open for breakfast and dinner. Arte is the hotel's own wine bar, serving drinks along with dinner. Added amenities include free Wi-Fi in public areas, a 24-hour gym and free use of bicycles. There's also the convenience of self parking. .Places within a 5-minute walk of this 5-property class Cairns Central Business District hotel include Kick Contemporary Arts and Jute Theatre.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Reef Fleet Terminal - 8 min walk - 0.7 km
  • Cairns Central Shopping Centre - 8 min walk - 0.7 km
  • Cairns Marlin Marina - 8 min walk - 0.7 km

Getting around

  • Cairns Station - 12 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • ‪La Pizza - ‬3 min walk
  • ‪Skewers Lover 炸串 - ‬3 min walk
  • ‪Cc’s Bar And Grill - ‬1 min walk
  • ‪Villa Romana - ‬2 min walk
  • ‪Splash Seafood Restaurant - ‬3 min walk

About this property

Crystalbrook Bailey

Luxury hotel with 3 restaurants and bars/lounges
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

  • 217 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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4.6 out of 5, Wonderful, 1,005 reviews
The price is AU$191
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Frequently asked questions

What is the cancellation policy at Crystalbrook Bailey?

Crystalbrook Bailey offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crystalbrook Bailey?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Crystalbrook Bailey on 23 Nov 2025 start from AU$183.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crystalbrook Bailey?

Yep, Crystalbrook Bailey has a self car park for AUD 12 per day. Onsite parking is limited.

Are there any beaches close to Crystalbrook Bailey?

The closest beach to Crystalbrook Bailey is Yorkeys Knob Beach (11.9 km).

Does Crystalbrook Bailey have a pool?

Crystalbrook Bailey has an outdoor pool. The pool is open 6:00 AM to 9:00 PM.

What luxury perks are available at Crystalbrook Bailey?

Crystalbrook Bailey features an outdoor pool, 3 restaurants and 3 bars.

Does Crystalbrook Bailey serve breakfast?

Yeah, brekkie is served daily.

Is there a free airport shuttle available at Crystalbrook Bailey?

No, Crystalbrook Bailey does not offer an airport shuttle service.

Is there a bar or restaurant at Crystalbrook Bailey?

Yep, you can grab a meal at Crystalbrook Bailey's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Crystalbrook Bailey?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crystalbrook Bailey?

No, only service animals are allowed.

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 925 reviews
Rating 8 - Good. 189 out of 925 reviews
Rating 6 - Okay. 45 out of 925 reviews
Rating 4 - Poor. 20 out of 925 reviews
Rating 2 - Terrible. 15 out of 925 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, location and check in and check out easy thanks to friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Graeme

Perfect in every way
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean. Comfortable bed.
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & was in a beautiful condition on arrival. Highly recommend this accommodation.
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and great room
Stayed 3 nights in Oct 2025

10/10 Excellent

Paulito

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean Hotel close to Restaurants and town.
Stayed 2 nights in Oct 2025

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Anne

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was super stuffy & hot, the air conditioning would not cool down. Very uncomfortable. Moved to Flynn across the road w
Stayed 2 nights in Oct 2025

2/10 Terrible

Linda

The day we stayed there was no water in the building, from 2pm to 9pm. Water bottles were provided for drinking. The room cost $270 and Crystalbrook Bailey should have taken compensation up with the Cairns Council and offered customers a refund/credit option. Very disappointed and will not stay at Crystalbrook again. Very poor customer service.
Stayed 1 night in Aug 2025

10/10 Excellent

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Sparkling clean and fresh. Beautiful decor. Friendly staff. Great service. The perfect place for our girls’s weekend.
Stayed 2 nights in Sep 2025

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Room was modern and clean.
Stayed 4 nights in Sep 2025

10/10 Excellent

Long

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2025

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Vonda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern, clean and safe
Stayed 1 night in Aug 2025

10/10 Excellent

Alec

Stayed 2 nights in Aug 2025

8/10 Good

Jewel

Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the city, walking distance as when we found a parking space we kept our car there
Stayed 2 nights in Sep 2025

2/10 Terrible

Paul and Fiona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking Garage was full and stank of rubbish, room stank of vomit, they charged $50 to our credit card but didn’t email us a receipt to tell us what the charge was for and won’t answer the phone (multiple phone calls) to tell us what the charge is for.
Stayed 1 night in Aug 2025

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little surprise - great value and location is second to none with cairns shopping and dining areas an easy and safe walk - will definitely be back
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Stayed 2 nights in Aug 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at reception were great.
Stayed 5 nights in Aug 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay Wish we had longer to laze by the pool
Stayed 1 night in Aug 2025

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in an ideal location. I think it wiuld be a 5 star if the gym was better equipped and the pool got sun.
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, but Poor Ventilation

Modern place with friendly staff. A major drawback is the air conditioning, which cannot be set cold enough, and the fact that the windows do not open. As a result, the air in the room feels stuffy and stale. I tried to solve this by propping the door open to the hallway... not exactly an ideal solution for obvious reasons ;-)
Stayed 5 nights in Jul 2025

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025