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Bailey, a Crystalbrook Collection Hotel and Residence

5-star property
163 Abbott Street, Cairns, QLD 1800 796 370
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4.5 out of 5
Excellent!
See all 35 Wotif Reviews

"Overall very nice. No pens in room though. Amazing shower/bathroom " More

By a verified traveller on Sun 21 Feb 2021

Points Of Interest

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Hotel Description

A luxury stay in Cairns awaits you at Bailey, a Crystalbrook Collection Hotel and Residence. Within just a 10-minute stroll, you'll find popular attractions like Cairns Esplanade and Cairns Marlin Marina. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

All 217 soundproofed rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, first-run movies, and espresso makers. Nice touches to enhance your stay include rainfall showerheads, bathrobes, and slippers. Free newspapers, Netflix, and safes are also available.

The steakhouse, CC's Bar & Grill, is open for dinner. At the hotel's own bar/lounge, you can stop for a drink. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. There's also the convenience of valet parking.

Within a 15-minute walk of this 5-star Cairns Central Business District hotel, attractions include Reef Fleet Terminal and Cairns Central Shopping Centre.

Urban King

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$166* Per night/room 3 Mar. - 4 Mar.

Urban Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Two Bedroom Residence

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Urban Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Urban Master

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Urban

Bed Count 1 King Bed Maximum Occupancy 4 Max

Bailey, a Crystalbrook Collection Hotel and Residence ratings based on 35 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Bailey, a Crystalbrook Collection Hotel and Residence

Everyone (17) Couples (11) Family (1)
4 out of 5
Overall very nice. No pens in room though. Amazing shower/bathroom

Posted by on 21 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Bailey

I'm glad you had a great stay!

5 out of 5
A small point, the swipe disc for the lift and door, you had to be careful how you held it near the lift's scanner, sometimes it did not seem to work.

Posted by on 19 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Bailey

Thanks for the 5-star review!

5 out of 5
Loved my stay at Bailey. Centrally located, great new hotel with great facilities and the hotel staff were so friendly and accomodating. Would highly recommend.

Posted by on 11 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Bailey

Thank you for leaving us a review. I'm thrilled to hear that you loved you stay with us at Bailey, We hope too see you back with us soon again!

5 out of 5
The best! Loved absolutely everything! Staff were amazing and the Baily was stunning!!!

Posted by on 29 Jan. 2021

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Comment from Hotel Management

3 Feb. 2021 by The team at Bailey

Great to know , thanks for the shout out!

4 out of 5
I liked the decor. I thought the staff were friendly. The hotel was close to the lagoon, night markets and shops.

Posted by , from Brisbane on 18 Jan. 2021

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Comment from Hotel Management

3 Feb. 2021 by The team at Bailey

Location , Location

5 out of 5
Helpful staff and we had a very pleasant experience.

Posted by on 10 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by The team at Bailey

Thank you for your review

4 out of 5
It was okay , of site parking is hard, on site parking is to much, after paying for the room

Posted by on 3 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by The team at Bailey

City parking can be hard, thanks for the feedback

3 out of 5
There were no shower caps and plastic bags for pads. There was not enough towels in the room and some towels were torn.The TV was not user friendly.could not use Netflix or utube as it kept bouncing back.For a 5 star hotel I was disappointed.

Posted by on 1 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by The team at Bailey

This is not great to hear. Your room should have had all amenities

5 out of 5
Very clean Hotel very family staff very good staff

Posted by on 12 Dec. 2020

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Comment from Hotel Management

16 Dec. 2020 by The team at Bailey

Thanks for the review

2 out of 5
Hotel looks good, but overpowering scent in reception, which would start an asthma attack. No restaurants open. No room service. Only basic tea & coffee in room, not even a packet of biscuits. No mini bar. If you ordered Uber Eats - reception wouldn’t bring it to room, so you had to go down & collect it. Wouldn’t stay there again.

Posted by , from Bloomfield on 10 Dec. 2020

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Comment from Hotel Management

11 Dec. 2020 by The team at Bailey

Thanks Polly for your review. Sorry we did not meet your expectations this time. We have reduced days for our restaurants during these 'different times' I am sure you can appreciate. Nespresso machines in our rooms are often a feature in our rooms our guests enjoy.

About the Bailey, a Crystalbrook Collection Hotel and Residence

Location 163 Abbott Street, Cairns, QLD 4870

Property Features

Bailey, a Crystalbrook Collection Hotel and Residence offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Bailey, a Crystalbrook Collection Hotel and Residence also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Cairns hotel is smoke free.

  • 217 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.2 km / 3.8 mi)
  • Train station: Cairns Station (1.7 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Bailey, a Crystalbrook Collection Hotel and Residence offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • First-run movies
  • Netflix
  • Espresso maker
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

CC's Bar & Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 12 per day
  • Valet parking fee: AUD 22 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bailey a Crystalbrook Collection Hotel
  • Bailey, a Crystalbrook Collection Hotel and Residence Hotel
  • Bailey, a Crystalbrook Collection Hotel and Residence Cairns

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.