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Crystalbrook Bailey

5.0 star property

Photo gallery for Crystalbrook Bailey

Front of property – evening/night
Lobby sitting area
Outdoor pool
Front of property
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$176
includes taxes & fees
25 Mar - 26 Mar

Explore the area

View map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Night Markets
    ‪3 min walk‬
  • Place, Esplanade Lagoon
    ‪5 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

In-room safe, desk, blackout curtains, soundproofing

Urban Master

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(110 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Two Bedroom Residence

9.0 out of 10
Wonderful
(13 reviews)
  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Three Bedroom Residence

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 95 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Urban Master Bath

In-room safe, desk, blackout curtains, soundproofing

Urban Master Bath

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Balcony Queen

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bailey Suite

Bailey Suite

Bailey Suite

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

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Cairns Central Business District
  • Pool
  • Free Wi-Fi
  • Restaurant
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4.5 out of 5, Wonderful, 1,000 reviews
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Hilton Cairns

About the area

Cairns

A luxury stay in Cairns awaits you at Crystalbrook Bailey. Within steps you'll find Bulmba-ja Arts Centre and Cairns Night Markets. Highlights at this hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool. .The steakhouse, CC's Bar & Grill, is open for breakfast and dinner. Arte is the hotel's own wine bar, serving drinks along with dinner. Added amenities include free Wi-Fi in public areas, a 24-hour gym and free use of bicycles. There's also the convenience of self parking. .Within a 30-minute drive of this 5-property class Cairns Central Business District hotel, attractions include Cairns Esplanade and Palm Cove Beach.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Night Markets - 3 min walk - 0.3 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Reef Fleet Terminal - 8 min walk - 0.7 km
  • Cairns Marlin Marina - 8 min walk - 0.7 km

Getting around

  • Cairns Station - 13 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 11 min drive

Restaurants

  • ‪Villa Romana - ‬3 min walk
  • ‪La Pizza - ‬3 min walk
  • ‪Cc’s Bar And Grill - ‬1 min walk
  • ‪Moku Bar + Grill - ‬2 min walk
  • ‪Skewers Lover 炸串 - ‬3 min walk

About this property

Crystalbrook Bailey

Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

  • 217 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

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Crystalbrook Flynn
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Frequently asked questions

What is the cancellation policy at Crystalbrook Bailey?

Crystalbrook Bailey offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crystalbrook Bailey?

As of 19 Mar 2026, prices found for a 1-night stay for 2 adults at Crystalbrook Bailey on 25 Mar 2026 start from AU$176, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crystalbrook Bailey?

Yep, Crystalbrook Bailey has a self car park for AUD 12 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Crystalbrook Bailey?

The closest beach to Crystalbrook Bailey is Palm Cove Beach (21.2 km).

Does Crystalbrook Bailey have a pool?

Crystalbrook Bailey has an outdoor pool. The pool is open 6:00 AM to 9:00 PM.

What luxury perks are available at Crystalbrook Bailey?

Crystalbrook Bailey features an outdoor pool, 3 restaurants and 3 bars.

Does Crystalbrook Bailey serve breakfast?

Yeah, brekkie is served daily.

Is there a free airport shuttle available at Crystalbrook Bailey?

No, Crystalbrook Bailey does not offer an airport shuttle service.

Is there a bar or restaurant at Crystalbrook Bailey?

Yep, you can grab a meal at Crystalbrook Bailey's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Crystalbrook Bailey?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crystalbrook Bailey?

No, only service animals are allowed.

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jess

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff were helpful and friendly, amenities were lovely.
Stayed 1 night in Jan 2026

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee machine makes coffee too cool. Tea was nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Billy

Stayed 2 nights in Dec 2025

10/10 Excellent

Jason

Stayed 2 nights in Dec 2025

8/10 Good

Minhajul

Liked: Cleanliness, amenities, property conditions & facilities
Lobby is cool, staff is great, but AC does not go lower than 21
Stayed 4 nights in Dec 2025

8/10 Good

Brad

Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful and accommodating staff
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Clean, modern. Very helpful and friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Alysha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious rooms. Our suite included a number of small appliances, like a toaster and iron, and included laundry detergent, which we found very useful. They even left a couple of small cartons of milk in the fridge for us. The pool and happy hour was great as well!
Stayed 3 nights in Dec 2025

10/10 Excellent

Sophie

Beautiful room and ammenities. Comfy bed and enjoyed the tea and view
Stayed 2 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Lovely big clean room. Close to what we needed
Stayed 1 night in Nov 2025

4/10 Poor

Emma

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our stay at the property was disappointing overall. While the staff were attentive and the bed was comfortable, the experience did not meet expectations. We were allocated an accessible room with a fully accessible bathroom which resembled a hospital or nursing home bathroom, which did not align with the room type we had booked. Upon contacting reception, we were informed that no alternative rooms were available and were offered complimentary breakfast as compensation. Although the gesture was appreciated, the core issue of receiving an incorrect room remained unresolved. Additionally, the breakfast provided was of notably poor quality. Given the cost of the stay and the reputation of Crystal Brook Hotels, the experience fell well below expectations, and we would be unlikely to consider staying at this or any other Crystal Brook property in the future
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and very clean. The staff were corteous, helpful and friendly. My room was spotlessly clean and had everything I needed for the perfect stay! The hotel and room looked better than the photos and far exceeded my expectations. If I am ever lucky enough to visit Australia again I will definitely be back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, amenities
Everything was amazing and accomodating
Stayed 1 night in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
The room was very nice, super comfy bed! Staff were also really friendly and helpful. Was my favourite place I stayed during my trip to Australia. Only downside was because the pool is on the 3rd floor, it is fully shaded by the building from about 2pm. It’s also very small.
Stayed 3 nights in Nov 2025

2/10 Terrible

Davina

Liked: Cleanliness, amenities, property conditions & facilities
My car was damaged in the car park. I received an email telling me to report it to police and now I am the one out of pocket and have a keyed car.
Stayed 1 night in Nov 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, beautiful location
Stayed 2 nights in Nov 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

2/10 Terrible

Julianne

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Only breakfast option was downstairs in restaurant. Room service starts at 3pm but is not communicated anywhere and is very limited. Room service when it did finally come was terrible. No water in room, minimal amenities in room. Mini bar access is only accessible at reception. Very poorly designed bathroom with minimal access to power in the cupboard. Toilet and sink up against mirror so unable to reach mirror effectively. Mirror in the room is so dark you can’t even see yourself in it. Took a long time to just get a bucket of ice as the staff were on break. Room was right near engine room so was incredibly noisy. I would never ever stay at this hotel again nor recommend it. I’ve stayed in better motels than this and was hugely disappointed as I’d heard good things.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yanti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate
Stayed 1 night in Nov 2025

10/10 Excellent

Minda

Stayed 4 nights in Nov 2025

10/10 Excellent

Brenna

Travelled with family
Liked: Cleanliness, amenities
The room was lovely and very modern! The facilities were great and the staff were very helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Arif

Stayed 4 nights in Nov 2025

10/10 Excellent

Abbie, Cosgrove

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, super clean, gorgeous hotel
Stayed 1 night in Nov 2025