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4.4 out of 5

"The staff were extremely helpful and friendly. The only problem was a noisy neighbour upstairs but that was not the fault of the owners. Everything el ... " More

By a verified traveller on Sat 07 Apr 2018

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Hotel Description

City Terraces Cairns places you in the center of Cairns, within just a 15-minute stroll of popular places like Cairns Esplanade and Cairns Central Shopping Centre. Highlights at this property include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features a balcony, a dining area, and a coffee/tea maker. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A ceiling fan, a hair dryer, and an iron/ironing board are also available. Limited housekeeping is available.

This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Added amenities include wired Internet in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Within a 30-minute walk of this 4-star Cairns Central Business District property, attractions include Cairns Convention Centre and Cairns Marlin Marina.

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

City Terraces Cairns ratings based on 30 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Terraces Cairns

Everyone (11) Couples (8) Family (11)
4 out of 5
The staff were extremely helpful and friendly. The only problem was a noisy neighbour upstairs but that was not the fault of the owners. Everything else was terrific!

Posted by , from Sydney on 7 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by Will

Thank you for your nice review and sorry about the noisy neighbour.

5 out of 5
Very friendly staffs and clean place. My whole family very enjoyed to stay here.

Posted by on 4 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by Will

We're very glad you enjoyed your stay with us and hope you come again :)

4 out of 5
Very pleasant and friendly staff, offering helpful advice on where to eat and possible tours to take.

Posted by , from Vic on 9 Nov. 2017

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Comment from Hotel Management

16 Nov. 2017 by Will & Lyn

Thanks Andrew. It was a pleasure having you stay.

5 out of 5
Pros: Location
Cons: Key access to carpark
Location: Perfect, Proximity to shops & rail
Facilities: Home away from home, Love the pool; Value: Great deal; Service: Courteous; Cleanliness: Immaculate; Pool was great

Posted by , from Australia - QLD - Brisbane on 16 Dec. 2014

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Comment from Hotel Management

16 Dec. 2014 by

It was a pleasure having you stay at City Terraces Cairns... yes our position as it is great ensuring your apartment is Quiet, Peaceful but importantly still within easy walking distance of the shops and Esplanade. Our pool and where it is situated is ideal and a definite Must Have. I am happy to supply a remote for the garage and I am sorry that I didn't supply this to you on this visit... remind me next time! All the best and hope to see you again if and when you return to Cairns!

4 out of 5
Pros: Spacious room

Posted by , from Australia - VIC - Melbourne on 23 Sep. 2014

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Comment from Hotel Management

23 Sep. 2014 by

Thanks Scott - the weather was wonderful whilst you were here even though the footy score didn't go the way you and your dad would of liked (maybe that is why you didn't give me a 5). You will definitely have to make it longer next time you come to Cairns. All the best and Thanks for booking via Wotif and choosing City Terraces for your accommodation.

4 out of 5
Pros: Clean tiled floor
Cons: No screens in second bedroom
Location: Just right
Facilities: Typical; Value: Economical; Service: Polite; Cleanliness: Pleasant;

Posted by , from Australia - QLD - Brisbane on 23 Aug. 2014

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Comment from Hotel Management

23 Aug. 2014 by

Really appreciate you taking the time to let others know of your experience here at CITY TERRACES Cairns.. we think (know) we have wonderful accommodation in the right place ...quiet ... walk everywhere ... comfortable ... clean ... well appointed ... I will certainly investigate the possibility of screens on that back bedroom window that faces the internal courtyard Haven't had that feedback before so Thanks.. So pleased you enjoyed your stay... all the very best ... Cheryel

5 out of 5
Pros: Very quiet, relaxing and peaceful
Cons: Nil
Location: Tranquil, Close to everything, Just right
Facilities: Home away from home; Value: Great deal; Service: Flawless; Cleanliness: Spotless; Within walking distance of all facilities, restaurants, supermarket, cinemas

Posted by , from Australia - VIC - Melbourne on 27 Nov. 2013

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Comment from Hotel Management

27 Nov. 2013 by

Peter, Thank You very much for your review about your stay at Comfort Inn & Suites CITY TERRACES Cairns. We are pleased to hear that you appreciated our location and the service provided. Thank you for mentioning how very Quiet, Relaxing and Peaceful it is here at City Terraces. Looking forward to welcoming you again when next you visit Cairns All the very best to you Regards Cheryel

4 out of 5
Pros: Walking distance to all facilities
Cons: Reaching out to enter car park.. use swipe cards maybe
Location: Nice position
Facilities: Typical; Value: Affordable; Service: Courteous; Cleanliness: Lovely; all good

Posted by , from Australia - SA - Adelaide on 26 Sep. 2013

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Comment from Hotel Management

26 Sep. 2013 by

Thanks Warren, Appreciate you taking the time to respond with your feedback - will certainly take on board your comments with regards to the entry to carpark but pleased you enjoyed your stay with us Hope to see you again should you have a return visit Cairns UPDATE WARREN.... have remotes for the front garage door ... when are you coming back to Cairns Hope to see you soon!'

5 out of 5
Pros: Quiet, serene surroundings with wonderful helpful service.
Location: Tranquil
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile, Outstanding; Cleanliness: Beautiful;

Posted by , from Australia - SA - Adelaide on 12 Sep. 2013

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Comment from Hotel Management

12 Sep. 2013 by

Thanks Naomi - I was glad to help and so please you enjoyed everything we had to offer both at City Terraces and Cairns. Hope to see you both again. All the best.

5 out of 5
Location: close to takeaways
Facilities: Good; Value: Affordable; Service: Friendly; Cleanliness: Spotless;

Posted by , from Australia - QLD - Brisbane on 1 Sep. 2013

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Comment from Hotel Management

1 Sep. 2013 by

Thanks David for taking the time to let others know of your experience whilst staying at City Terraces - we really didn't catch up as you were out and about enjoying everything Cairns has to offer - we do look forward to you visiting Cairns again to finish off all those things you didn't have time to do. All the best.

Property Features

As a guest of City Terraces Cairns, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. City Terraces Cairns also features barbecue grills, a garden, and a picnic area. Free self parking is available. This 4-star Cairns apartment is smoke free.

  • 34 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1998
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Babysitting or childcare
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (6 km / 3.7 mi)
  • Train station: Cairns Station (1.2 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

City Terraces Cairns offers 34 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Dining room
  • In-room dining
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the apartment include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel's reception hours are Monday through Friday, 8 AM to 6 PM; Saturdays, Sundays and public holidays, 9 AM to noon; all major public holidays, the reception desk is closed. Guests should notify this property in advance of their anticipated arrival time; after hours check-in will receive check-in instructions and key retrieval information.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 28.0 per night.
  • Cribs (infant beds) are available for AUD 18.5 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Surcharges apply for splitting or joining beds in the guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wired Internet in public areas: AUD 40 per stay (rates may vary)
  • Crib (infant bed) fee: AUD 18.5 per stay
  • Rollaway bed fee: AUD 28.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Terraces
  • Comfort City Terraces
  • Comfort City Terraces Cairns
  • Comfort Inn City Terraces
  • Comfort Inn City Terraces Cairns
  • Comfort Inn Suites City Terraces
  • City Terraces Cairns Apartment
  • City Terraces Apartment
  • City Terraces Cairns Cairns
  • City Terraces Cairns Apartment
  • City Terraces Cairns Apartment Cairns
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.