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4.0 out of 5

"Nice staff; helpful.. Room nice; but could use some greenery on the balcony rather than bare concrete.. We stayed 12 nights and no one cleaned our ro ... " More

By a verified traveller on Thu 20 May 2021

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Hotel Description

A family-friendly stay in the heart of Cairns awaits you at Sunshine Tower Hotel. Within just a 15-minute stroll, you'll find popular places like Cairns Esplanade and Cairns Central Shopping Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy flat-screen TVs with digital channels, and all 61 soundproofed rooms feature free WiFi, iPod docks, and in-room childcare. Kitchenettes come equipped with refrigerators and microwaves, and room service is also available. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Netflix, safes, and hair dryers are also available. Weekly housekeeping is available.

A day of pampering can include massages, facials, and mani/pedis. The restaurant, Dumpling Studio, serves Asian cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the spa tub, free pool cabanas, and pool loungers. Other amenities include free WiFi in public areas, a free manager's reception, and coffee/tea in a common area. There's also the convenience of free self parking.

Attractions within a 30-minute walk of this 3.5-star Cairns hotel include Cairns Convention Centre and Cairns Marlin Marina.

King/Twin Split with Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$162* Per night/room 27 Jun. - 28 Jun.

Superior Studio Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Queen Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Queen with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Studio Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sunshine Tower Hotel ratings based on 71 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunshine Tower Hotel

Everyone (50) Couples (12) Students (1) Family (4)
4 out of 5
Nice staff; helpful.. Room nice; but could use some greenery on the balcony rather than bare concrete.. We stayed 12 nights and no one cleaned our room ever? Or asked if we needed anything..We had to ask the cleaner in the hallway for necessities...and emptied our own bin to the basement. The bedding was changed; after asking ; just once in this whole time?

Posted by on 20 May 2021

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5 out of 5

Posted by on 3 Apr. 2021

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Comment from Hotel Management

16 May 2021 by Clare

Dear Guest We appreciate you taking the time to review Sunshine Tower Hotel. I look forward to welcoming you back to Cairns in the near future.

5 out of 5
Walking distance to shops, restaurants, esplande. But away from the busiest, private, quiet hotel.

Posted by on 21 Mar. 2021

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Comment from Hotel Management

16 May 2021 by Clare

Dear Guest, We love a 5 out of 5!! Thank you so much and we are so glad you enjoyed your stay with us.

5 out of 5
It was comfortable but noisy neighbours on balcony

Posted by , from Brisbane on 27 Dec. 2020

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Comment from Hotel Management

19 Jan. 2021 by Clare

Hi Karen My absolute apologies for the noisy neighbours. Thank you for the feedback. I am glad you enjoyed the rest of your stay at Sunshine Tower Hotel. Clare

3 out of 5

Posted by on 8 Nov. 2020

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Comment from Hotel Management

13 Nov. 2020 by clare

Dear Guest Thank you for taking the time to review Sunshine Tower Hotel. Would love some more feedback if you have a moment.

3 out of 5
Located on main road. Check out closes at 5pm but instructions were given for after hours checkin. Underground carpark has limited parking. Not luxurious but a bed for the night. Reception staff very pleasant when checking out.

Posted by , from Gold Coast on 6 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by Clare

Hi Simon Thank your for the feedback in regard to your stay. We are very proud of our customer service. Due to COVID we are a driving market. QLD is on the move, which is fantastic for all of us in QLD. As they are driving our carpark is getting full from time to time. I can understand your frustration. We are advising guests on our websites that carpark is on availability. Kind regards Clare

3 out of 5
Could hear doors slamming all night Could hear next level walking A bit short on cleaning

Posted by , from sunshine coast on 14 Sep. 2020

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Comment from Hotel Management

4 Nov. 2020 by Clare

Hi CJ, We are sorry to hear of your negative experience with other guests making noise during the night. For future stays, we do have an on-site manager during the night who addresses any problems with other guests and noise complaints. We offer room servicing for stays longer than 7 days, however for shorter stays we do replace all amenities on request. We hope to welcome you back in the future and turn your negative experience around.

5 out of 5

Posted by on 26 Jul. 2020

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Comment from Hotel Management

8 Sep. 2020 by Clare

Dear Guest Thank you so much for the fabulous 5 out of . We look forward to welcoming you back on your next stay to Cairns. Clare

5 out of 5
Everything was perfect, couldn't fault it. Made an early airport run so easy as well as price and security for my car. Thanks sunshine

Posted by , from Mena creek on 5 Jun. 2020

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Comment from Hotel Management

11 Jun. 2020 by Clare

Hi Christine We are so glad you enjoyed your stay with us. We look forward to welcoming you back again. Thank you for taking the time to review Sunshine Tower Hotel. Clare

4 out of 5
It was convenient to where I wanted to be however there were no staff to be seen either on arrival or checkout

Posted by , from Mission beach on 5 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Clare

Hi Kristina, We are glad you enjoyed your stay at Sunshine Tower Hotel. Thank you for the feedback in regard to office hours. We do shut the office at 6.30 pm during the week and open at 7.30 am. This is something we will take into consideration for longer periods. Clare

Property Features

Sunshine Tower Hotel offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Sunshine Tower Hotel. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Sunshine Tower Hotel was completed in March 2018. This 3.5-star Cairns hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • 7 levels
  • Built in 1991
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cairns Intl. Airport (CNS) (5.9 km / 3.7 mi)
  • Train station: Cairns Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Sunshine Tower Hotel offers 61 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels and Netflix. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

  • In-room kitchenette
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Netflix
  • Refrigerator
  • Microwave
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Dumpling Studio - This restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

The Dumpling Studio - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sunshine Tower Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, onsite parking, and high chair. This property accepts credit cards, debit cards, cash, and mobile payments. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Long-term renters welcome
  • Mobile payments
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunshine Tower Hotel Cairns
  • Sunshine Tower Hotel
  • Sunshine Tower Cairns
  • Sunshine Hotel Cairns
  • Sunshine Tower Hotel Hotel
  • Sunshine Tower Hotel Cairns
  • Sunshine Tower Hotel Hotel Cairns

You should know

  • Pool access available from 7:00 AM to 9:30 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.