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Crystalbrook Flynn

5-star property
85 Esplanade, Cairns, QLD 1800 796 370
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4.4 out of 5
Excellent!
See all 85 wotif Reviews

"Last minute stay. Very comfortable room. Excellent breakfast. Lovely staff " More

By a verified traveller on Sun 10 Sep 2023

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Hotel Description

A luxury stay in Cairns awaits you at Crystalbrook Flynn. Within steps you'll find Cairns Esplanade and Michaelmas Cay. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A day of pampering at Eleme can include deep-tissue massages and body wraps. The family restaurant, Boadwalk Social, is open for brunch, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free WiFi in public areas, a 24-hour gym, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 5-minute walk of this 5-star Cairns Central Business District hotel include Cairns Regional Gallery and Cairns Night Markets.

Urban Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$241* Per night/room 29 Oct. - 30 Oct.

Urban Master

Bed Count 1 King Bed Maximum Occupancy 4 Max

Harbour King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sea King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sea Suite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Urban Suite One Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crystalbrook Flynn ratings based on 85 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystalbrook Flynn

Everyone (26) Couples (37) Family (11)
5 out of 5

Posted by on 1 Oct. 2023

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5 out of 5
Last minute stay. Very comfortable room. Excellent breakfast. Lovely staff

Posted by on 10 Sep. 2023

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Comment from Hotel Management

16 Sep. 2023 by Flynn xx

Love to hear that you enjoyed your stay Jeremy! Looking forward welcoming you back soon again

5 out of 5
Really enjoyed the location and ease everything was gone from check in to check out , staff were friendly and room was clean and tidy for the whole stay

Posted by on 4 Sep. 2023

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Comment from Hotel Management

16 Sep. 2023 by Flynn xx

Love to hear that you enjoyed your stay Ray! Looking forward welcoming you back soon again

5 out of 5

Posted by on 31 Aug. 2023

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Comment from Hotel Management

16 Sep. 2023 by Flynn xx

Love to hear that you enjoyed your stay Andrew! Looking forward welcoming you back soon again

3 out of 5
Check in wasn’t very flexible and customer service was not friendly and they did not attempt to accomodate any of our requests. Also found out during the stay through other guests who had rooms under half the value of what I had that they had breakfast included. Pretty basic stay with no attention to detail

Posted by on 14 Aug. 2023

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Comment from Hotel Management

17 Aug. 2023 by Amar Maglic

Thanks for the feedback Mahala - I'm glad you had a great time and we apologize for the shortfalls on arrival - Hoping to welcome you back very soon :)

3 out of 5
booking was not recorded properly. no information about where breakfast was or any information at all. and none in the room. safe was faulty, but fixed promptly and car parking issue was not properly sorted.

Posted by on 5 Aug. 2023

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Comment from Hotel Management

17 Aug. 2023 by Amar Maglic

Thanks for the feedback Peter - I'm glad you had a great time :)

4 out of 5
💥

Posted by on 31 Jul. 2023

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Comment from Hotel Management

5 Aug. 2023 by Flynn xx

Thanks Blake - I'm glad you had a wonderful time with us :)

4 out of 5
Clean, friendly staff

Posted by on 20 Jul. 2023

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Comment from Hotel Management

22 Jul. 2023 by Flynn xx

I'm glad you enjoyed your stay Noel!

5 out of 5
Excellent

Posted by on 17 Jul. 2023

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Comment from Hotel Management

22 Jul. 2023 by Flynn xx

I'm glad you enjoyed your stay Jennifer!

4 out of 5
Very limited in room dining, room not cleaned for 4 days until I asked for it. Breakfast was delicious and staff very friendly.

Posted by on 8 Jul. 2023

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Comment from Hotel Management

12 Jul. 2023 by Flynn xx

Thank you for the comments Maree - Hope we can welcome you back soon again

About the Crystalbrook Flynn

Location 85 Esplanade, Cairns, QLD 4870

Property Features

Crystalbrook Flynn offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Flynn. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 11 levels
  • 2 buildings
  • Built in 2019
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Cairns Station (1.2 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crystalbrook Flynn offers 311 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:30 AM.

Boadwalk Social - This family restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Flynn's Italian - This family restaurant serves breakfast and dinner. Open daily.

Whiskey and Wine - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Massages
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 32 for adults and AUD 15 for children
  • Self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystalbrook Flynn Hotel
  • Crystalbrook Flynn Cairns
  • Crystalbrook Flynn Hotel Cairns
  • Flynn a Crystalbrook Collection Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.