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4.6 out of 5

"1. Room smelt liked cigarette 2. Spa bath didn’t work had to get fixed 3. Tv in room didn’t work 4. Fan in lounge room didn’t work 5. Coffee machi ... " More

By a verified traveller on Thu 21 Apr 2022

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Hotel Description

A luxury stay in Cairns awaits you at Peppers Beach Club and Spa - Palm Cove. You'll be steps from Palm Cove Beach and 3.7 km (2.3 mi) from Clifton Beach. Highlights at this beachfront resort include 3 outdoor swimming pools, a full-service spa, and a restaurant.

Flat-screen TVs with cable channels are featured in all 138 rooms, and you can enjoy balconies, WiFi, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Ceiling fans, safes, and hair dryers are also available.

A relaxing visit to Exclusive Spa can include hot stone massages, prenatal massages, aromatherapy, and hydrotherapy along with access to the mud bath. The restaurant, Lime & Pepper Restaurant, is open for breakfast, lunch, and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the onsite gym, outdoor tennis court, and spa tub. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove resort, you'll be 13.3 km (8.3 mi) from Great Barrier Reef.

2 Bedroom Resort

Bed Count 2 King Beds Maximum Occupancy 5 Max

3 Bedroom Ocean

Bed Count 2 King Beds Maximum Occupancy 6 Max

Garden Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Ocean - Weekly Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room (Resort Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

3 Bedroom Resort - Weekly Housekeeping

Bed Count 2 King Beds Maximum Occupancy 6 Max

Peppers Beach Club and Spa - Palm Cove ratings based on 441 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Beach Club and Spa - Palm Cove

Everyone (153) Couples (210) Family (76)
3 out of 5
1. Room smelt liked cigarette 2. Spa bath didn’t work had to get fixed 3. Tv in room didn’t work 4. Fan in lounge room didn’t work 5. Coffee machine didn’t work 6. Towel holder almost fell over 7. Cocktails to expensive

Posted by on 21 Apr. 2022

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Comment from Hotel Management

12 May 2022 by Guest services

Dear Tim, thank you for your feedback. We are sorry to hear you encountered some issues during your stay. However, we are pleased to hear that issues with the spa were corrected. We look forward to the opportunity to welcome you back for a better experience.

5 out of 5
Great pool for the kids,

Posted by on 16 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by Guest services

Thank you for your great review!

5 out of 5
Great location and nice to have the choice of main pool and serenity pool

Posted by on 1 Apr. 2022

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Comment from Hotel Management

10 Apr. 2022 by Guest services

Thank you for your great review, I'm glad to see you found our pool choices pleasant!

5 out of 5
Great place to relax

Posted by on 28 Mar. 2022

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Comment from Hotel Management

10 Apr. 2022 by Guest services

Thank you for your lovely review!

4 out of 5

Posted by on 13 Feb. 2022

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5 out of 5
Dexter in the pool bar, his cocktails were always spot on compared to other staff as well as his customer service which was excellent. Great venue and I would definitely go back

Posted by on 8 Feb. 2022

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Comment from Hotel Management

4 Mar. 2022 by Jess

Dear George, Thank you so much for taking the time to complete a review, we are so glad to hear you enjoyed your stay at Peppers Palm Cove! We love receiving positive feedback, especially about our team. I will be sure to pass on your kind words about Dexter to him and his colleagues. Thank you once again and we look forward to welcoming you back to the property again in the future. Regards, Jess Jackson Front Office Manager

4 out of 5
Great pool and amazing restaurants near by.

Posted by on 13 Dec. 2021

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Comment from Hotel Management

15 Dec. 2021 by Guest Relations

Thank you for the review! We hope to see you again soon.

1 out of 5

Posted by on 11 Dec. 2021

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4 out of 5
We love the location and the pool area. Our room is a little tired particularly around shower screen and vanity. The glass sliding door track to the patio was dirty and one door needs new rollers.

Posted by on 28 Nov. 2021

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Comment from Hotel Management

9 Dec. 2021 by Guest Relations

Thank you for taking the time to tell us about your experience at the Peppers Beach Club & Spa Palm Cove. I am sorry that the room did not meet your expectations. We are currently working on options for refurbishment to the rooms and hope to welcome you back again in the near future!

4 out of 5

Posted by on 4 Nov. 2021

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About the Peppers Beach Club and Spa - Palm Cove

Location 123 Williams Esplanade, Palm Cove, QLD 4879

Property Features

Peppers Beach Club and Spa - Palm Cove offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. A children's pool, a fitness center, and spa services are also featured at the luxury Peppers Beach Club and Spa - Palm Cove. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Cairns resort is smoke free.

  • 138 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Beach Club and Spa - Palm Cove offers 138 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and hair dryers. In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan

Food & Drink

Lime & Pepper Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Massages
  • Hot stone massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service. All Ocean room types have stair access only.

Peppers Beach Club and Spa - Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 19.95 per night (rates may vary)
  • Airport shuttle fee: AUD 22.00 per person (one-way)
  • Valet parking fee: AUD 5.00 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Beach Club Palm Cove
  • Peppers Club Hotel Palm Cove Beach
  • Peppers Beach Club Palm Cove Hotel
  • Peppers Beach Club Palm Cove Resort
  • Peppers Beach Club Resort
  • Peppers Beach Club
  • Peppers Beach Club Spa Palm Cove
  • Peppers Palm Cove Palm Cove
  • Peppers Beach Club and Spa - Palm Cove Resort
  • Peppers Beach Club and Spa - Palm Cove Palm Cove
  • Peppers Beach Club and Spa - Palm Cove Resort Palm Cove

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.