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4.6 out of 5

"Fantastic oasis to relax and unwind " More

By a verified traveller on Sun 15 Aug 2021

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Hotel Description

A luxury stay in Cairns awaits you at Peppers Beach Club and Spa - Palm Cove. You'll be steps from Palm Cove Beach and 1.9 km (1.2 mi) from Wet Tropics of Queensland. Highlights at this beachfront resort include 3 outdoor swimming pools, a full-service spa, and a restaurant.

Flat-screen TVs with cable channels are featured in all 138 rooms, and you can enjoy balconies, WiFi, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Ceiling fans, safes, and hair dryers are also available.

A relaxing visit to Exclusive Spa can include hot stone massages, prenatal massages, aromatherapy, and hydrotherapy along with access to the mud bath. The restaurant, Lime & Pepper Restaurant, is open for breakfast, lunch, and dinner. The resort's own poolside bar and lounge bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, outdoor tennis court, and spa tub. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove resort, you'll be 2 km (1.2 mi) from Macalister Range National Park and 2.6 km (1.6 mi) from Kuranda National Park.

Room (Resort Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$270* Per night/room 3 Oct. - 4 Oct.

2 Bedroom Resort

Bed Count 2 King Beds Maximum Occupancy 5 Max

3 Bedroom Ocean

Bed Count 2 King Beds Maximum Occupancy 6 Max

Garden Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Ocean - Weekly Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedroom Resort - Weekly Housekeeping

Bed Count 2 King Beds Maximum Occupancy 6 Max

Peppers Beach Club and Spa - Palm Cove ratings based on 430 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Beach Club and Spa - Palm Cove

Everyone (148) Couples (205) Family (76)
1 out of 5
The hotel room was filthy, it has cockroaches, it’s dusty, the coffee cups provided are dirty. Upon complaining for the second time about cockroaches I was told they have a roach problem and spray once a month. But have rooms on the other side. I wish they had put me as a guest further away from the construction and cockroaches

Posted by on 12 Sep. 2021

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5 out of 5
Fantastic oasis to relax and unwind

Posted by on 15 Aug. 2021

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1 out of 5

Posted by on 3 Jun. 2021

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Comment from Hotel Management

8 Jul. 2021 by Peppers Palm Cove

We're sorry to see you were disappointed with your stay and would appreciate any feedback you would be willing to provide

4 out of 5
Nice outlook

Posted by on 2 May 2021

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Comment from Hotel Management

8 May 2021 by Peppers Beach Club and Spa Palm Cove

Thank you for taking the time to leave your review, it is very much appreciated.

5 out of 5

Posted by on 18 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Peppers Beach Club & Spa

Thank you for your review. We are very pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future. Kind regards,

5 out of 5
We had a fantastic stay at Peppers. Our room had direct access to the Serenity pool - so peaceful and relaxing.

Posted by on 1 Apr. 2021

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Comment from Hotel Management

11 Apr. 2021 by Peppers Beach Club & Spa Palm Cove

Thank you for your feedback. We are glad that you enjoyed your relaxing stay with us.

5 out of 5
Great facilities, friendly staff and amazing cocktails!

Posted by on 20 Feb. 2021

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Comment from Hotel Management

27 Feb. 2021 by Peppers Beach Club & Spa Palm Cove

Thankyou for your amazing feedback!

5 out of 5
Attentive and efficient staff, a great room overlooking the ocean and great facilities.

Posted by on 12 Feb. 2021

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Comment from Hotel Management

27 Feb. 2021 by Peppers Beach Club & Spa Palm Cove

Thankyou for your fabulous feedback!

4 out of 5

Posted by on 19 Jan. 2021

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Comment from Hotel Management

27 Feb. 2021 by Peppers Beach Club & Spa Palm Cove

Thankyou for rating your stay with us John!

3 out of 5
Peppers is in a great location on the water front, close to shops and restaurants. I wasn't happy that they didnt have restaurant for evening meals and lunch was only available poolside and nothing after 2.30 pm

Posted by , from Cairns on 4 Jan. 2021

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Comment from Hotel Management

27 Feb. 2021 by Peppers Beach Club & Spa Palm Cove

Thankyou for your feedback Kathy and for choosing to stay with us!

About the Peppers Beach Club and Spa - Palm Cove

Location 123 Williams Esplanade, Palm Cove, QLD 4879

Property Features

Peppers Beach Club and Spa - Palm Cove offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. A children's pool, a fitness center, and spa services are also featured at the luxury Peppers Beach Club and Spa - Palm Cove. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Cairns resort is smoke free.

  • 138 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Beach Club and Spa - Palm Cove offers 138 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and hair dryers. In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan

Food & Drink

Lime & Pepper Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Massages
  • Hot stone massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service. All Ocean room types have stair access only.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 19.95 per night (rates may vary)
  • Airport shuttle fee: AUD 22.00 per person (one-way)
  • Valet parking fee: AUD 5.00 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Beach Club Palm Cove
  • Peppers Club Hotel Palm Cove Beach
  • Peppers Beach Club Palm Cove Hotel
  • Peppers Beach Club Palm Cove Resort
  • Peppers Beach Club Resort
  • Peppers Beach Club
  • Peppers Beach Club Spa Palm Cove
  • Peppers Palm Cove Palm Cove
  • Peppers Beach Club and Spa - Palm Cove Resort
  • Peppers Beach Club and Spa - Palm Cove Palm Cove
  • Peppers Beach Club and Spa - Palm Cove Resort Palm Cove

You should know

  • Peppers Beach Club and Spa - Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.