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4.7 out of 5

"Nice hotel. Great set up. Big pool too cold however for kids to use happily. " More

By a verified traveller on Thu 30 Aug 2018

Hotel Description

A luxury stay in Palm Cove awaits you at Peppers Beach Club and Spa - Palm Cove. You'll find popular sights like Palm Cove Beach and Clifton Beach nearby. Highlights at this beachfront resort include 3 outdoor swimming pools, a full-service spa and a restaurant.

You can enjoy balconies, WiFi and cable TV, featured in all 145 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Coffee/tea makers, ceiling fans and safes are also available.

A relaxing visit to Exclusive Spa can include hot stone massages and prenatal massages along with body wraps, body scrubs and aromatherapy. The restaurant, Lime & Pepper Restaurant, is open for breakfast, lunch and dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the on-site fitness centre, spa tub and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

In proximity to this 5-star Palm Cove resort you'll find Great Barrier Reef.

Room (Ocean Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$216 per night

2 Bedroom Resort

Bed Count 2 King Beds Maximum Occupancy 5 Max

Three Bedroom Ocean

Bed Count 1 King Bed Maximum Occupancy 6 Max

Garden Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Bedroom (Ocean - Unserviced)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Resort Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Peppers Beach Club and Spa - Palm Cove ratings based on 393 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Beach Club and Spa - Palm Cove

Everyone (130) Couples (188) Family (74)
5 out of 5
We loved the beachfront dining & also the shopping nearby

Posted by , from Brisbane on 14 May 2019

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Comment from Hotel Management

15 May 2019 by General Manager

Dear Jeff Thank you very much for taking the time to share your feedback with us on your recent stay here, we're glad that you enjoyed our fabulous location with all of the wonderful beachfront dining & nearby shopping. We hope to welcome you back to Peppers Beach Club & Spa for your next visit with us! Best regards Stefan Kracke

5 out of 5

Posted by on 6 Apr. 2019

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Comment from Hotel Management

7 Apr. 2019 by Stefan Kracke - General Manager

Thank you for your perfect score on your recent stay, we very much appreciate it & hope to welcome you back to the Resort on your next visit here to the Tropics. Kind regards Stefan

4 out of 5
The beach pool was great and pool bar but lacked seating and relaxation areas under cover and the pool bar was hardly open due to weather and resourcing:

Posted by on 4 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Stefan Kracke - General Manager

Thank you for your great score & your feedback regarding your stay with us at Peppers. I am sorry to hear that some aspects of your stay, including the operation of our pool bar, did not meet your expectations. Whilst our pool bar operating hours were shortened during our wet season, I am pleased to advise that we are now back to normal operation. I apologise if this impacted your stay in any way & we hope to be able to welcome you back to the Resort on your next visit to Tropical North Queensland. Best regards

5 out of 5
lovely service & superb venue. would recommend for a fabulous stay, walking distance to everything.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by Stefan Kracke - General Manager

Thank you very much for your kind feedback on your recent stay with us, we very much appreciate it. It's wonderful to see that you enjoyed our location & service, and we look forward to welcoming you back to the Resort on your next visit with us. Best regards

5 out of 5
Everything was great, room comfortable & clean. Fabulous pools & gardens. Right on the beach & easy walking to all shops & eating.

Posted by on 2 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by General Manager

Thank you very much for your wonderful review & perfect score on your recent stay with us. It's wonderful to read that you found our rooms & facilities comfortable & clean, and we do certainly have the best location in Palm Cove! We hope to be able to welcome you back again soon on your next visit to Palm Cove. Best Regards Stefan Kracke

5 out of 5
Amazing all round. Fantastic staff and location... close to beach

Posted by on 30 Jan. 2019

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Comment from Hotel Management

13 Feb. 2019 by General Manager

Thank you for your very kind review on your recent stay with us. It is very much appreciated. Best regards Stefan Kracke

3 out of 5
The rooms are great. The pool areas great. Drinks prices are hefty. Best to buy your own at a bottle shop/supermarket and take to the pools. Breakfast at $30 is also a bit rich. Its hardly gourmet. And staying with a car and having to climb 6 flights of stairs to rooms with things to carry was tiresome. Place should have been designed with walking links on each of 3 of the 6 wings - and then 2 lifts each side. The one lift ( I think) is at Wing 6. Book there.

Posted by on 20 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by General Manager

Thank you very much for taking the time to provide your feedback on your recent stay with us. It's great to read that you found our facilities great & a shame to see that we didn't meet your expectations with everything. I'll be sharing your comments re our breakfast with the appropriate department heads for their review. We do hope that we will be given the chance to welcome you back here again in the near future. Best regards Stefan & Team

5 out of 5
My husband has knee joint problems. The Hotel reception staff and Concierge were excellent to find us another room on the ground floor and move our luggage The restaurant put in extra effort to make a vegetarian dish specially for us I recommend it 100%

Posted by on 1 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by General Manager

Thank you for taking the time to share your wonderful feedback on your recent stay with us, it is very much appreciated. It's fantastic to see that we were able to accommodate your request to move to a ground floor to make it easier for your stay, and you were able to enjoy a specially made vegetarian dish for you. Our staff really try to go above & beyond so that our guests are comfortable here. We hope to be able to welcome you back on your next visit to Palm Cove. Best regards Stefan Kracke

4 out of 5
The stay was quite nice, it is in a beautiful position on the beach.Had a problem with one of the breakfast wait staff, she was quite rude, all other staff where very helpful. Our patio had a lot of vegetation and became quite dirty after the 10 days we where there, it was never cleaned by staff. Some of the appliances needed to be replaced some didn’t work and some where deteriorated.

Posted by on 30 Dec. 2018

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Comment from Hotel Management

4 Jan. 2019 by General Manager

Thank you for your recent stay with us & for taking the time to share your feedback with us. I'm sorry to hear you found one of our staff members rude, this has been shared with her department manager for follow up. Your comments also regarding the dirty balconies & broken appliances are also noted & shared with the relevant department heads for their review. I do hope you reported the broken appliances to our team so they were able to be replaced. We hope to welcome you back to the Resort on your next visit to Palm Cove. Best regards Stefan Kracke

5 out of 5
Just beautiful. Room, staff, pool, breakfast, all fantastic!!

Posted by , from Leongatha on 30 Nov. 2018

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Comment from Hotel Management

5 Dec. 2018 by Stefan - General Manager

Dear Moorey Thank you for your kind review & for your 5/5 rating. We're so delighted to read that you found everything fantastic here, we all take pride in the fact that we work here & it's wonderful to see that it shows to our guests. We look forward to welcoming you back to the Resort again in the near future. Best regards Hotel Management

About the Peppers Beach Club and Spa - Palm Cove

Location 123 Williams Esplanade, Palm Cove, QLD 4879

Property Features

Peppers Beach Club and Spa - Palm Cove offers its guests a full-service spa, 3 the outdoor swimming pools, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. Public spaces have free WiFi. A kid's pool, spa services, and tour or ticket assistance are also featured at the luxury Peppers Beach Club and Spa - Palm Cove. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Palm Cove resort is smoke free.

  • 145 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Beach Club and Spa - Palm Cove offers 145 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe and a hairdryer. In-room wireless Internet access is available for a surcharge. Cable televisions are provided. Additionally, rooms include an iron/ironing board and a ceiling fan.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Cable channels
  • Fridge
  • Coffee maker
  • Shower
  • Hairdryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Lime & Pepper Restaurant – This restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness centre.

Spa Services

  • Hot stone massage
  • Mud bath in spa
  • Prenatal massage
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service. All Ocean room types have stair access only.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 73.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 30.00 for adults, and AUD 18.00 and AUD 30.00 for children (approximately)
  • Fee for in-room wireless Internet: AUD 19.95 per night (rates may vary)
  • Airport shuttle fee: AUD 22.00 per person (one-way)
  • Valet parking fee: AUD 5.00 per day
  • Rollaway bed fee: AUD 73.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Beach Club Palm Cove Hotel
  • Peppers Beach Club Palm Cove
  • Peppers Beach Club Palm Cove Resort
  • Peppers Beach Club Resort
  • Peppers Beach Club Spa Palm Cove

You should know

  • Peppers Beach Club and Spa - Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.