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4.6 out of 5

"Loved the lagoon pool and tranquility pools. Would prefer the pool bar open longer. Prefer the bacon fresher-most days it was difficult to cut and n ... " More

By a verified traveller on Sun 08 Mar 2020

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Hotel Description

A luxury stay in Cairns awaits you at Peppers Beach Club and Spa - Palm Cove. You'll be steps from Palm Cove Beach and 3.7 km (2.3 mi) from Clifton Beach. Highlights at this beachfront resort include 3 outdoor swimming pools, a full-service spa, and a restaurant.

Flat-screen TVs with cable channels are featured in all 145 rooms, and you can enjoy balconies, WiFi, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Ceiling fans, safes, and hair dryers are also available.

A relaxing visit to Exclusive Spa can include hot stone massages, prenatal massages, aromatherapy, and hydrotherapy along with access to the mud bath. The restaurant, Lime & Pepper Restaurant, is open for breakfast, lunch, and dinner. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, outdoor tennis court, and spa tub. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove resort, you'll be 13.3 km (8.3 mi) from Great Barrier Reef.

Room (Resort Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$203* Per night/room 8 Jul. - 9 Jul.

2 Bedroom Resort

Bed Count 2 King Beds Maximum Occupancy 5 Max

3 Bedroom Ocean

Bed Count 1 King Bed Maximum Occupancy 6 Max

Garden Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Ocean - Unserviced

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedroom Resort - Unserviced

Bed Count 2 King Beds Maximum Occupancy 6 Max

Peppers Beach Club and Spa - Palm Cove ratings based on 419 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppers Beach Club and Spa - Palm Cove

Everyone (142) Couples (197) Family (80)
5 out of 5
Loved the lagoon pool and tranquility pools. Would prefer the pool bar open longer. Prefer the bacon fresher-most days it was difficult to cut and not crispy even at 6am when coming first in the morning.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by General Manager

Hi Anonymous, Thanks for taking the time to share your feedback with us, your comments have been noted and passed onto the appropriate department heads for their consideration. Good to hear you enjoyed our facilities overall. We hope you will give us the opportunity to welcome you back to the resort in the near future and exceed your expectations. Kind Regards, Stefan Kracke

3 out of 5
Service from hotel restaurant was terrible, mini bar had out of date chips, Swim up bar and pool was great although bar closes at 5pm, would be more popular if the bar remained open til 6 or 7pm

Posted by on 8 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by General Manager

Hi Anonymous, Thanks for your feedback and please accept my sincerest apologies for the underwhelming service you received whilst you were here. Your comments have been noted and passed onto the Restaurant Manager for their consideration. We hope you will give us the opportunity to serve you better in the near future! Kind Regards, Stefan Kracke

5 out of 5
Great place for couples or a family. We enjoyed a weekend with family to celebrate our daughter's 40th Birthday inclufing a delicious High Tea by the pool. The only thing we couldn't control was the weather which was very wet but had to be expected.

Posted by on 27 Feb. 2020

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Comment from Hotel Management

23 Mar. 2020 by General Manager

Hi Anonymous, Thanks for the great review and sorry about the weather! Hope to see you here again soon. Kind Regards, Stefan Kracke

4 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

23 Mar. 2020 by General Manager

Hello Anonymous, Appreciate you taking the time to review us! Glad you enjoyed your stay and we look forward to your next visit with us. Kind Regards, Stefan Kracke

3 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Stefan Kracke

Dear Anonymous, Thank you for taking the time to rate your stay with us. We hope to exceed your expectations next time you book with us. Best Regards,

5 out of 5
Loved the pool area and bar area and didn’t like leaving!!!

Posted by on 16 Feb. 2020

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Comment from Hotel Management

23 Mar. 2020 by General Manager

Hi Anonymous, So glad to hear you loved the pool and didn't want to leave! Thanks for taking the time to review us. Looking forward to your next visit! Kind Regards, Stefan Kracke

1 out of 5
Slippery wet dirty corridors. Unhelpful staff who ignored breakfast vouchers and made false claims on minibar etc.

Posted by on 31 Jan. 2020

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Comment from Hotel Management

24 Feb. 2020 by Stefan Kracke

Dear Anonymous, Thank you for taking the time to share your comments about your recent stay. I am sorry to hear that the condition and cleanliness of the corridors did not meet your expectations. With this area being open to the elements we do our best to ensure we keep them as dry and clean as possible, we appreciate you bringing this to our attention and have shared your comments with our Executive Housekeeper for her attention and follow up If there are still account issues to be resolved please don't hesitate to contact the resort and ask for me personally and I'll be happy to assist. Best regards

5 out of 5
Was good, my room aircon was noisy but all else was great .

Posted by on 18 Jan. 2020

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Comment from Hotel Management

6 May 2020 by Denise Tarozzo - Assistant Front Office Manager

Dear Anonymous, Thank you very much for taking the time to review us. I am glad to read you had an enjoyable stay and I am sorry for the inconvenience encountered with the aircon in your room. Our Maintenance Team works really hard to make sure our aircon standards are up to date, performing maintenance routine. Once again thank you for reviewing us and we hope to have the chance of welcoming you back.

4 out of 5
Good overall experience, facilities good, friendly staff,

Posted by on 16 Jan. 2020

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Comment from Hotel Management

6 May 2020 by Denise Tarozzo - Assistant Front Office Manager

Dear David, Thank you very much for taking the time to review us. I am glad to read you enjoyed your stay and I look forward to welcoming you back; we have an exciting refurbished restaurant & lobby area opening up soon! Warm Regards,

5 out of 5

Posted by on 7 Jan. 2020

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About the Peppers Beach Club and Spa - Palm Cove

Location 123 Williams Esplanade, Palm Cove, QLD 4879

Property Features

Peppers Beach Club and Spa - Palm Cove offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. A children's pool, a fitness center, and spa services are also featured at the luxury Peppers Beach Club and Spa - Palm Cove. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Cairns resort is smoke free.

  • 145 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (26 km / 16.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Peppers Beach Club and Spa - Palm Cove offers 145 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and hair dryers. This Cairns resort provides wireless Internet access for a surcharge. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Lime & Pepper Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

Spa Services

  • Hot stone massage
  • Mud bath in spa
  • Prenatal massage
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service. All Ocean room types have stair access only.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 19.95 per night (rates may vary)
  • Airport shuttle fee: AUD 22.00 per person (one-way)
  • Valet parking fee: AUD 5.00 per day
  • Credit card charges are subject to a surcharge of 0 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppers Beach Club Palm Cove
  • Peppers Club Hotel Palm Cove Beach
  • Peppers Beach Club Palm Cove Hotel
  • Peppers Beach Club Palm Cove Resort
  • Peppers Beach Club Resort
  • Peppers Beach Club
  • Peppers Beach Club Spa Palm Cove
  • Peppers Palm Cove Palm Cove
  • Peppers Beach Club and Spa - Palm Cove Resort
  • Peppers Beach Club and Spa - Palm Cove Palm Cove
  • Peppers Beach Club and Spa - Palm Cove Resort Palm Cove

You should know

  • Peppers Beach Club and Spa - Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.