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3.9 out of 5

"Nice buffet breakfast Friendly staff My kids loved the pool Great location " More

By a verified traveller on Mon 11 Jan 2021

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Hilton Cairns. Within steps you'll find Reef Fleet Terminal and Cairns Convention Centre within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour health club.

All 263 rooms feature LCD TVs with digital channels, and you can enjoy balconies, iPod docks, and WiFi. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. Additionally, free newspapers, safes, and hair dryers are available.

The restaurant, Mondo on the Waterfront, serves international cuisine. The hotel's own bar/lounge is a nice place to enjoy a drink. 33594 square feet (3121 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 5-star Cairns Central Business District hotel, attractions include Cairns Esplanade and Cairns Marlin Marina.

King Hilton Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$131* Per night/room 21 Jan. - 22 Jan.

King Hilton, Executive Room, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Hilton Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Hilton Executive Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hilton Executive Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Cairns ratings based on 209 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Cairns

Everyone (154) Business (3) Couples (31) Family (22)
4 out of 5
Nice buffet breakfast Friendly staff My kids loved the pool Great location

Posted by on 11 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5
The hotel is close to everything, staff are super friendly. Nice pool and bar. TV's need to be updated.

Posted by , from Cairns on 8 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

3 out of 5
Step over bath tub/shower is dangerous. Bed linen & pillows seemed cheap/old. Tv had minimal stations-no Pay tv options. No valet parking option.

Posted by on 7 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I regret that our service and standards did not meet your expectations on this occasion and your stay was not as enjoyable as it might have been. It is important to receive feedback from our guests to ensure our standards are maintained. Within our leadership team I will therefore review the improvements required to ensure we deliver a more positive guest experience in future. I hope we may welcome you back to Hilton Cairns in the future for a more enjoyable visit. Once again thank you for taking the time to write.

2 out of 5
The Hotel is in a good area but everything is very old and needs a lots of maintenance, carpets are dirty, aisle always wet and dangerous for walking when wearing sandals. The breakfast is buffete, however no many options, and after 7 days stay is boring, in additional with COVID restrictions staff serve you the food but you have to wait so long in the que to get served and the coffee cold as coffee machine was broken, if you want a nice coffee you have to pay for it, charged to your room. In general very dissapointed.

Posted by , from Melbourne on 3 Jan. 2021

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Comment from Hotel Management

5 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I regret that our service and standards did not meet your expectations on this occasion and your stay was not as enjoyable as it might have been. It is important to receive feedback from our guests to ensure our standards are maintained. Within our leadership team I will therefore review the improvements required to ensure we deliver a more positive guest experience in future. I hope we may welcome you back to Hilton Cairns in the future for a more enjoyable visit. Once again thank you for taking the time to write.

5 out of 5
Close to everything and has a great restaurant Mondo’s

Posted by on 31 Dec. 2020

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Comment from Hotel Management

5 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

2 out of 5
Old appliances no mini bar contents over priced felt more like a motel

Posted by , from Cairns on 29 Dec. 2020

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Comment from Hotel Management

5 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I regret that our service and standards did not meet your expectations on this occasion and your stay was not as enjoyable as it might have been. It is important to receive feedback from our guests to ensure our standards are maintained. Within our leadership team I will therefore review the improvements required to ensure we deliver a more positive guest experience in future. I hope we may welcome you back to Hilton Cairns in the future for a more enjoyable visit. Once again thank you for taking the time to write.

5 out of 5
Is a nice hotel- good location, good views from our room. Staff are very friendly.

Posted by on 29 Dec. 2020

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Comment from Hotel Management

5 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5

Posted by on 23 Dec. 2020

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Comment from Hotel Management

5 Jan. 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5
Great service by staff very friendly would stay again

Posted by on 10 Dec. 2020

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Comment from Hotel Management

15 Dec. 2020 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5

Posted by on 30 Nov. 2020

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Comment from Hotel Management

1 Dec. 2020 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to see that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

Property Features

Hilton Cairns offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 33594 square feet (3121 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hilton Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 263 guestrooms or units
  • 7 levels
  • 33594 sq ft of conference space
  • 3121 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cairns Intl. Airport (CNS) (7.2 km / 4.5 mi)
  • Train station: Cairns Station (2 km / 1.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Cairns offers 263 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. 37-inch LCD televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Cairns hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Hilton Cairns has a restaurant on site.

Mondo on the Waterfront - This restaurant overlooks the ocean and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 for adults and AUD 19 for children (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Hilton
  • Hilton Cairns
  • Hilton Hotel Cairns
  • Cairns Hilton International
  • Hilton Cairns Hotel Cairns
  • Hilton International Cairns
  • Hilton Cairns Hotel
  • Hilton Cairns Hotel
  • Hilton Cairns Cairns
  • Hilton Cairns Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.