4.5 out of 5

"Nice hotel close to everything the city and beach " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Hilton Cairns. Within steps you'll find Reef Fleet Terminal and Cairns Zoom and Wildlife Dome. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

LCD TVs with satellite channels are featured in all 262 rooms, and you can enjoy balconies, iPod docks, and WiFi. In-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include soaking tubs, bathrobes, and slippers. Coffee/tea makers, in-room childcare, and free newspapers are also available.

A relaxing day at Aiga Spa can include hot stone massages, body wraps, and facials along with aromatherapy and Ayurvedic treatments. The restaurant, Simply Italian, serves Italian cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the 24-hour fitness centre and spa tub. 33594 square feet (3121 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Other amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 15-minute drive of this 5-star Cairns Central Business District hotel, attractions include Centenary Lakes Botanic Gardens and Mount Whitfield Conservation Park.

Double Hilton Guest Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$185 per night

King Hilton, Executive Room, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Hilton Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Hilton Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Hilton Executive Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hilton Cairns ratings based on 758 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Cairns

Everyone (358) Couples (300) Business (3) Family (96)
4 out of 5

Posted by on 26 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5
Staff were brilliant. Gave us a lovely room with the best View ever. Nothing was too much trouble for the lovely Staff. Would definitely go back.

Posted by , from Perth WA on 30 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future

3 out of 5
Great location. Room a bit ordinary. Kettle didn’t work. Bathroom plumbing in the dodgy side. Otherwise reasonable.

Posted by , from Melbourne on 23 Sep 2018

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Comment from Hotel Management

23 Sep 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5
Nice hotel close to everything the city and beach

Posted by on 26 Aug 2018

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Comment from Hotel Management

26 Aug 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5
Pros: Staff were very helpful and went out of their way to make our stay fantastic
Cons: Bathroom is small for what you pay for. Compared to other hotels, a mini bar should be a must if you're paying $350 a night for a room.
Location: Fantastic location and close to the wharf and the shopping centre
Although this hotel is rated 5 stars, unless you pay for an Executive room which includes access to the Executive Lounge (and which is twice the cost of a Deluxe King room), the other rooms should only be classed as 3.5 starts because there's no mini bar, the bathroom is really small (with the shower over the bath). We had a great stay, but the hotel is looking a bit tired.

Posted by on 28 Jul 2018

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Comment from Hotel Management

30 Jul 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5

Perfect

Close to the restaurants and airport. Perfect location Everything easy accessible Car parking was perfect

Posted by on 21 Jul 2018

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Comment from Hotel Management

23 Jul 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5
Good except for the $10 charge to get our car out of the carpark and the fact that our door lock failed and had to be reset

Posted by on 14 Jul 2018

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Comment from Hotel Management

15 Jul 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5

Nice little getaway in town

Pros: Central location comfortable clean rooms
Cons: Rooms need a bit of updating beds a bit soft
Location: Great location for accessing the tourist hub.
Enjoyed our little getaway. Room adequate but a bit dated. Staff all pleasant and helpful. Enjoyed relaxing in the spa.

Posted by , from cairns on 11 Jul 2018

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Comment from Hotel Management

12 Jul 2018 by Scott Wilson

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5
Stay for 2 nights, hotel staff excellent. However when making online booking it stated breakfast was included. On arrival it was explained to us that breakfast was not included. The time the online booking was made there was a clear tick showing breakfast was included, so this clearly disappointed me.

Posted by , from geelong on 4 Jul 2018

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Comment from Hotel Management

5 Jul 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5

Great stay

Great staff, extremely helpful and friendly Very proactive

Posted by on 25 Jun 2018

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Comment from Hotel Management

26 Jun 2018 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

Property Features

Hilton Cairns offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 33594 square feet (3121 square metres) and includes conference centres. A 24-hour fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury Hilton Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 262 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 7 conference rooms
  • 33594 sq ft of conference space
  • 3121 sq. m of conference space
  • Built in 1987
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7 km / 4.4 mi)
  • Train station: Cairns Station (2.6 km / 1.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Cairns offers 262 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and a safe. Rooms open to balconies. 37-inch LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, a complimentary bathrobe, complimentary slippers and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony
  • Deep soaking tub
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Simply Italian – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Mondo on the Waterfront – This restaurant overlooks the ocean and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Spa Services

  • Hot stone massage
  • Minimum age to access spa is 16
  • Reflexology
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 9.95 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 20 per day
  • Rollaway bed fee: AUD 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Cairns Hotel
  • Hilton Cairns
  • Hilton Cairns Hotel Cairns
  • Cairns Hilton International
  • Hilton International Cairns

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.