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4.0 out of 5

"Great location, great staff. just a terrific hotel at a fair price. " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Hilton Cairns. Within steps you'll find Reef Fleet Terminal and Cairns Convention Centre within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour health club.

All 263 rooms feature LCD TVs with satellite channels, and you can enjoy balconies, iPod docks, and WiFi. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. Additionally, free newspapers, safes, and hair dryers are available.

The restaurant, Mondo on the Waterfront, serves international cuisine. The hotel's own bar/lounge is a nice place to enjoy a drink. 33594 square feet (3121 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 5-star Cairns Central Business District hotel, attractions include Cairns Esplanade and Cairns Marlin Marina.

Double Hilton Guest Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$154* Per night/room 5 Jun. - 6 Jun.

King Hilton, Executive Room, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Hilton Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Hilton Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Hilton Executive Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hilton Cairns ratings based on 196 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Cairns

Everyone (154) Couples (24) Business (3) Family (17)
5 out of 5
Great location, great staff. just a terrific hotel at a fair price.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Scott Wilson

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

3 out of 5
Location is good, Hilton by name, but didn't excel as I expected. There are plenty of others that are just as clean and comfy.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5
Ashley on check in was great 👍 very professional, friendly and even text me when my room was ready.

Posted by , from Sydney on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5
Good location. Parking not explained well in either the wotif site or the Hilton site & the staff weren’t clear with their instructions. Property is a little old and dated with a damp musty smell in the rooms.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.

3 out of 5
Pool area was lovely. Nice relaxing area. Didn't like the price. Overpriced for what you got. Nothing flash. Just a standard room with a barhtub/spa. Guests were allowed to smoke on their verandas so we couldn't use ours. I thought it was a no smoking hotel. Also got woken by Room service banging on our door to deliver something we didn't order.

Posted by , from Cairns on 10 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I regret that our service and standards did not meet your expectations on this occasion and your stay was not as enjoyable as it might have been. It is important to receive feedback from our guests to ensure our standards are maintained. Within our leadership team I will therefore review the improvements required to ensure we deliver a more positive guest experience in future. I hope we may welcome you back to Hilton Cairns in the future for a more enjoyable visit. Once again thank you for taking the time to write

5 out of 5
Location and rooms were clean. The staff were always welcoming. The only downfall is the awful smell that lingers in the lobby area from the nearby bins.

Posted by on 19 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Scott Wilson

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

4 out of 5
Good value , friendly staff. Excellent location, and right near the water

Posted by on 9 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5
Fantastic position on the water front with great views

Posted by on 9 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable and you loved our great location and beautiful views. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5
Location of the property is great, with the view from our room amazing. The service was exceptional from everyone we dealt with.

Posted by on 8 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable and that you loved our beautiful views and received exceptional service from our team . It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Hilton Cairns in the future.

5 out of 5

Posted by on 31 Oct. 2019

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Comment from Hotel Management

1 Nov. 2019 by Scott Wilson - General Manager

Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team.I hope we may welcome you back to Hilton Cairns in the future.

Property Features

Hilton Cairns offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 33594 square feet (3121 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hilton Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 263 guestrooms or units
  • 7 levels
  • 33594 sq ft of conference space
  • 3121 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.9 km / 4.3 mi)
  • Train station: Cairns Station (2 km / 1.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Cairns offers 263 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. 37-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Cairns hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Hilton Cairns has a restaurant on site.

Mondo on the Waterfront - This restaurant overlooks the ocean and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.

  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 for adults and AUD 19 for children (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 15 per day
  • Valet parking fee: AUD 20 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Hilton
  • Hilton Cairns
  • Hilton Hotel Cairns
  • Cairns Hilton International
  • Hilton Cairns Hotel Cairns
  • Hilton International Cairns
  • Hilton Cairns Hotel
  • Hilton Cairns Hotel
  • Hilton Cairns Cairns
  • Hilton Cairns Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.