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4.9 out of 5

"Great quiet location but still close enough to walk to everything we needed. Beautiful apartment and building " More

By a verified traveller on Sat 02 Oct 2021

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Jack & Newell Holiday Apartments. You'll be 1 km (0.6 mi) from Cairns Esplanade and 0.3 km (0.2 mi) from Reef Hotel Casino. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with digital channels, along with free WiFi, 2 bathrooms, and a furnished balcony or patio. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a separate tub and shower are also available. Weekly housekeeping is available.

Enjoy the gym and pool loungers. Additionally, you'll find free WiFi in public areas, a terrace, and barbecue grills. There's also the convenience of free self parking.

You'll be 0.8 km (0.5 mi) from Esplanade Lagoon and 1.2 km (0.7 mi) from Cairns Central Shopping Centre with a stay at this 4.5-star Cairns Central Business District property.

Panoramic Apartment, 3 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

2 Bedroom Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

1 Bedroom Water View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Apartment, 3 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedroom Water View Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Deluxe Apartment, 3 Bedrooms, Partial Sea View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Jack & Newell Holiday Apartments ratings based on 39 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jack & Newell Holiday Apartments

Everyone (22) Couples (2) Family (13)
5 out of 5
Great quiet location but still close enough to walk to everything we needed. Beautiful apartment and building

Posted by on 2 Oct. 2021

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4 out of 5
Great location. Well equipped. We had to wait to long to get into our room. 1 1/2 hours after we were meant to check in. Problems with lack of staff.

Posted by on 11 Jan. 2021

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5 out of 5
In a great location, spacious apartment , value for money

Posted by , from Southport Qld on 18 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Jodie

Thank you very much for your kind words. We really appreciate it. Regards Jodie

4 out of 5

Posted by on 7 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Jodie

Thank you

4 out of 5
3 bathrooms in a 3 bedroom apartment was good Good location for our bridge competition

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Jodie

Thank you for your kind review. We really appreciate it.

5 out of 5
We had another fantastic stay at Jack & Newells in a 3 br water view apartment. We love the location and the view from the balcony. The apartments are very nicely set out and there is plenty of room for everybody. The staff are very friendly and we hope to be back soon.

Posted by , from Newcastle on 18 Oct. 2018

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5 out of 5
We recently stayed in three bedroom apartment on the 9th floor. It was amazing! The apartment was huge, it was immaculately cleaned and the view was incredible. The staff were very friendly and helpful. The location was super convenient, minute walk to the marina and town centre. I would definitely take my family to stay there again. Highly recommend

Posted by , from Brisbane Australia on 24 Sep. 2018

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4 out of 5
Pros: We liked the size of the apartment, the views and the position. We also liked that it was very clean and well maintained.
Cons: More comfortable beds.
Location: Close to the centre of Cairns. A bar and restaurant across the road and a pub next door.
We had a 2 bedroom apartment which was very spacious, well maintained and appointed. The apartment is only serviced once a week but there were enough products to get us through the week. We had a nice view of the river and were within walking distance of the centre of Cairns. The one downside of the apartment was that the beds were very hard and uncomfortable.

Posted by , from Sydney, Australia on 31 Jul. 2018

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Comment from Hotel Management

19 Sep. 2018 by Mark

Hello Rick, Thank you for your great review. We are so happy you enjoyed your stay. Thank you for the insight into the beds. We have since looked into this apartments beds. We appreciate honest feedback always. Take care

5 out of 5

3 bed apartment close to everything Cairns

Spacious and secure fully self contained apartment close to everything with a great hotel manager Mark. This was our fourth yearly stay and will continue our time in Cairns and continue to recommend these apartments.

Posted by on 30 Jul. 2018

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Comment from Hotel Management

19 Sep. 2018 by Mark

Thank you for your wonderful review. We are delighted you continue to choose us, each time you visit Cairns. Look forward to seeing you again. Take care

5 out of 5

Comfortable, with a great location.

We were delighted to stay here. Clean and spacious, so close to everything on The Esplanade.

Posted by on 22 Jul. 2018

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Comment from Hotel Management

19 Sep. 2018 by Mark

Hello John, thank you for your fantastic review. We are so happy to hear you enjoyed your stay.

About the Jack & Newell Holiday Apartments

Location 27-29 Wharf Street, Cairns, QLD 4870

Property Features

Jack & Newell Holiday Apartments offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Jack & Newell Holiday Apartments. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cairns apartment is smoke free.

  • 1 building
  • 16 guestrooms or units
  • Built in 2004
  • Poolside lounge chairs
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Cairns Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to furnished balconies or patios. These individually decorated accommodations have separate living rooms. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • 2 bathrooms
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8 AM - 5 PM
  • Saturday - Sunday: 8 AM - 2 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests planning to arrive after reception hours must contact the property at least 72 hours before arrival using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 5 PM
  • Saturday - Sunday: 8 AM - 2 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 25.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jack & Newell Cairns Luxury Apartments
  • Jack & Newell Luxury Apartments
  • Jack Newell Apartments
  • Jack Newell Cairns Luxury
  • Jack Newell Luxury
  • Jack Newell Luxury Apartments Cairns
  • Jack & Newell Apartments
  • Jack Newell Holiday Apartments
  • Jack & Newell Holiday Apartments Cairns
  • Jack & Newell Holiday Apartments Aparthotel
  • Jack & Newell Holiday Apartments Aparthotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.