"Beautiful location, nice and close to town and the lagoon. Facilities were beautiful. " More
A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch, and dinner. Paper Crane Pool Side is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the gym, pool cabanas, and pool loungers as well as access to bike rentals. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.
Places within a 5-minute walk of this 5-star Cairns Central Business District hotel include Muddy's Playground and St Monica's Cathedral.
10 Jul. 2022 by Jaydev Walia, Front Office Manager
Thank you very much for the review, Tara. We are very glad to hear you enjoyed the facilities!
28 May 2022 by Jaydev Walia, Front Office Manager
Thank you for the review. We appreciate the feedback on the pool area.
26 Mar. 2022 by Jaydev Walia, Front Office Manager
Appreciate the 5 out of 5 Review Joeli, Look forward to seeing you back at Riley for the next holiday. Kind Regards,
26 Mar. 2022 by Jaydev Walia, Front Office Manager
Thanks for the 5 star review Andrew, Glad to hear you had a relaxed stay. Look forward to seeing you back soon. Kind Regards,
12 Jan. 2022 by Jaydev Walia, Front Office Manager
Hi Russell, I am sorry to hear that your stay fell short of your expectations on this occasion. Our accesible rooms do make up part of our Urban room inventory though the do have a resort view which some guests prefer. On most occasions we are able to allocate rooms around this or an alternative room can be found if brought to the Front Desks attention. I'm sorry that these options were not made available to you. We will be sure to use this as an opportunity to improve on our communication. Thank you for the feedback.
14 Nov. 2021 by Jaydev Walia, Front Office Manager
Glad you enjoyed your stay and found the location good!
1 Nov. 2021 by Jaydev Walia, Front Office Manager
Thank you for the review, we are glad you enjoyed the style and feel of the hotel. We hope to welcome you back in the future
22 Sep. 2021 by James Mackintosh
Hi Kerrie, Thank you for your post - Great to read you had a wonderful stay with us. Look forward to seeing you back with us again soon!
The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the luxury Crystalbrook Riley. For a fee, parking is available. This 5-star Cairns hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.