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Crystalbrook Riley

5-star property
131-141 Esplanade, Cairns, QLD 1800 796 370
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4.5 out of 5
Wonderful!
See all 113 wotif Reviews

"Unique was the modern ambiente .very stylish " More

By a verified traveller on Sat 30 Oct 2021

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Crystalbrook Riley. You'll be 0.3 km (0.2 mi) from Cairns Esplanade and 0.9 km (0.5 mi) from Esplanade Lagoon. Highlights at this hotel include a restaurant, a 24-hour gym, and a poolside bar.

Flat-screen TVs with digital channels are featured in all 311 soundproofed rooms, and you can enjoy free WiFi, iPod docks, and first-run movies. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Additionally, 24-hour room service, coffee/tea makers, and Netflix are available.

A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch, and dinner. Paper Crane Pool Side is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the gym, pool cabanas, and pool loungers as well as access to bike rentals. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

With a stay at this 5-star Cairns Central Business District hotel, you'll be 1.1 km (0.7 mi) from Reef Hotel Casino and 1.5 km (0.9 mi) from Cairns Central Shopping Centre.

Urban King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$269* Per night/room 1 Feb. - 2 Feb.

Family Room (Resort View)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Resort King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Sea

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Crystalbrook Riley ratings based on 113 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystalbrook Riley

Everyone (43) Couples (43) Family (23)
2 out of 5
We booked an Urban King room and were provided a disabled room with no balcony. This should have been highlighted as we would have chosen alternative accommodation.

Posted by on 9 Jan. 2022

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Comment from Hotel Management

12 Jan. 2022 by Jaydev Walia, Front Office Manager

Hi Russell, I am sorry to hear that your stay fell short of your expectations on this occasion. Our accesible rooms do make up part of our Urban room inventory though the do have a resort view which some guests prefer. On most occasions we are able to allocate rooms around this or an alternative room can be found if brought to the Front Desks attention. I'm sorry that these options were not made available to you. We will be sure to use this as an opportunity to improve on our communication. Thank you for the feedback.

5 out of 5
Great lication

Posted by on 8 Nov. 2021

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Comment from Hotel Management

14 Nov. 2021 by Jaydev Walia, Front Office Manager

Glad you enjoyed your stay and found the location good!

4 out of 5
Unique was the modern ambiente .very stylish

Posted by on 30 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Jaydev Walia, Front Office Manager

Thank you for the review, we are glad you enjoyed the style and feel of the hotel. We hope to welcome you back in the future

5 out of 5

Posted by on 10 Oct. 2021

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5 out of 5
Check in Staff were very friendly and polite, rooms were very clean and cleaned daily

Posted by on 6 Sep. 2021

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Comment from Hotel Management

22 Sep. 2021 by James Mackintosh

Hi Kerrie, Thank you for your post - Great to read you had a wonderful stay with us. Look forward to seeing you back with us again soon!

5 out of 5
The room and the view was really amazing

Posted by on 9 Aug. 2021

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5 out of 5
Absolutely wonderful experience. Great service.

Posted by on 19 Jul. 2021

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5 out of 5
Beautiful location within walking distance to the Lagoon, Cairns City Centre and Cairns Central.

Posted by on 7 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by James Mackintosh

Great to see you had a great time with us. We look forward to welcoming you back soon.

5 out of 5
Great location and views

Posted by on 6 May 2021

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Comment from Hotel Management

28 May 2021 by James Mackintosh

Thank you for your post and thrilled to read you had a great time here. We can't wait to see you back at Riley again in the future!

5 out of 5
The hotel was superb. It is a five star luxury stay. The staff was very attentive and very friendly but also very professional. The room had luxury bedding and was very clean. The only comment I would make 5hat the mirror in the wardrobe was placed on a door next to the entry and it was difficult to use. Had it be placed on second wardrobe door it would be easily used. Just bad judgement in design of placing the mirror as the front door obstacles to open the wardrobe door to fully open it and see the mirror. The outside Jacuzzi spa was heated and can be used all year round. Rocco restaurant gas a great staff and the place has a European classy feel of a club/restaurant. I did suggested not to have too loud music as it districts from having a conversation and the loud music turns it into the noisy pub rather than sophisticated place. I saw young and old patrons attending the place. Having the toned down music would retain older patrons.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

28 May 2021 by James Mackintosh

Thank you for your post and thrilled to read you had a great time here. I'll endeavor to share your feedback with the Rocco management team regarding the music. We can't wait to see you back at Riley again in the future!

About the Crystalbrook Riley

Location 131-141 Esplanade, Cairns, QLD 4870

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:

  • Full-service spa

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the luxury Crystalbrook Riley. For a fee, parking is available. This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 2018
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.7 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • First-run movies
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self parking fee: AUD 12.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riley Crystalbrook Collection Resort Cairns
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Crystalbrook Riley Hotel
  • Crystalbrook Riley Cairns
  • Crystalbrook Riley Hotel Cairns
  • Riley a Crystalbrook Collection Resort

You should know

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.