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Crystalbrook Riley

5.0 star property
Luxury Cairns hotel in Cairns Central Business District with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Crystalbrook Riley

Balcony
2 bars/lounges, rooftop bar
Exterior
Suite, 1 King Bed with Sofa bed | View from room
Balcony

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    1 min walk
  • Muddy's Playground
    2 min walk
  • Cairns Aquarium
    4 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    10 min drive

Room options

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Blackout curtains
  • 64 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout curtains

Family Room (Resort View)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Blackout curtains
  • 64 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Sofa bed
  • 69 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Blackout curtains
  • 64 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Panoramic Sea

Panoramic Sea

Panoramic Sea

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Crystalbrook Flynn
Pool
Spa
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (647)
The price is AU$415
for 1 night
includes taxes & fees
6 Nov - 7 Nov
Crystalbrook Flynn

About the area

Cairns

A luxury stay in the heart of Cairns awaits you at Crystalbrook Riley. Within steps you'll find Cairns Esplanade and Cairns Marlin Marina within a 15-minute stroll. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include massages, body wraps and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch and dinner. Paper Crane Pool Side is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the outdoor swimming pool, 24-hour gym, pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking. .Within a 30-minute drive of this 5-property class Cairns Central Business District hotel, attractions include Cairns Central Shopping Centre and Palm Cove Beach.

What's nearby

  • Cairns Esplanade - 1 min walk
  • Esplanade Lagoon - 11 min walk
  • Cairns Marlin Marina - 12 min walk
  • Cairns Central Shopping Centre - 13 min walk
  • Reef Fleet Terminal - 14 min walk

Getting around

  • Cairns Station - 19 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬4 min walk
  • ‪Flynn's Italian by Crystalbrook - ‬6 min walk
  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Atrium - ‬2 min walk

About this property

Crystalbrook Riley

Luxury Cairns hotel in Cairns Central Business District with a full-service spa
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2018
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
  • Self-parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

What is the cancellation policy at Crystalbrook Riley?

Crystalbrook Riley offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crystalbrook Riley?

As of 23 Oct 2024, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on 4 Nov 2024 start from AU$292.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crystalbrook Riley?

Yep, Crystalbrook Riley has a self car park for AUD 15.00 per day.

Are there any beaches close to Crystalbrook Riley?

The closest beach to Crystalbrook Riley is Palm Cove Beach (20.8 km).

Is there a spa on site at Crystalbrook Riley?

Yep, there is an onsite spa at Crystalbrook Riley. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Crystalbrook Riley have a pool?

Yep, and guests love it! Crystalbrook Riley has a pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 7 AM to 9 PM.

What luxury perks are available at Crystalbrook Riley?

Crystalbrook Riley features a full-service spa, an outdoor pool and 2 bars.

What makes Crystalbrook Riley a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crystalbrook Riley.

Does Crystalbrook Riley serve breakfast?

Yeah, full brekkie is available daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Crystalbrook Riley?

No, Crystalbrook Riley does not offer an airport shuttle service.

Is there a bar or restaurant at Crystalbrook Riley?

Yep, they've got a poolside bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crystalbrook Riley?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Crystalbrook Riley?

No, only service animals are allowed.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 949 reviews" "
Rating 8 - Good. 187 out of 949 reviews" "
Rating 6 - Okay. 52 out of 949 reviews" "
Rating 4 - Poor. 22 out of 949 reviews" "
Rating 2 - Terrible. 13 out of 949 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness of the rooms, the view of the pool from our room was brilliant. One thing that I wasn’t a huge fan of was there was no room service where you could order food. As the room isn’t self contained sometimes it would have been nice if you could order food directly to your room. Also paper crane restaurant was a little disappointing as being a part of the hotel and being an Asian infused restaurant I would have liked to of ordered a fried rice, but no fried rice on the menu. Other than that it’s quite a nice place to stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ellen

Stayed 5 nights in Sep 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel
Stayed 4 nights in Jun 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Panorama view was amazing we will be back.
Stayed 2 nights in Sep 2024

8/10 Good

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was good. Great staff, the service was good. Loved the breakfast buffet at the restaurant. Convenient, you can access the shops by walking. I would come back again next time!
Stayed 4 nights in Aug 2024

4/10 Poor

Victoria

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was damp and smelt mouldy. The air conditioning was very warm and fid not sufficiently cool the room.
Stayed 1 night in Sep 2024

6/10 Okay

Peter Edward

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel with one huge, major drawback, they have opened bars at the front of the hotel and on the Saturday, Sunday and Monday various events meant mind numbing bass music volume rang through the room. We had a massive day so wanted a bit of a rest in the room wow, no way. The Saturday stopped at 9 and the other nights at 10:30 and that doesn’t sound too bad but when you’ve been out on the reef all day in 30 degree sun and a few lunchtime refreshments last thing you need is your brain fried by a dj. I should say we aren’t in our 20’s but there again not in a retirement village either. Great for tireless teens or twenty somethings.
Stayed 7 nights in Aug 2024

10/10 Excellent

Timothy Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff friendly and very helpful highly recommend this place when you visit cairns
Stayed 7 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great, the room amazing, view spectacular. Highly recommend if your visiting Cairns.
Stayed 1 night in Aug 2024

8/10 Good

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay but there's were some small issues - the milk frothier was not cleaned although the coffee cups were. Had continual trouble getting the air con to work properly. Enjoyed the pool.
Stayed 5 nights in Jul 2024

10/10 Excellent

Tuat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here so many times everytime never disappointed. Only two word to describe this hotel exceptional excellence. Thankyou so much amazing service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
It was really beautiful
Stayed 1 night in Jul 2024

8/10 Good

Luke

Stayed 1 night in Jun 2024

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jul 2024

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view. Excellent staff. Excellent pool. Can't wait to stay again
Stayed 2 nights in Jul 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, gorgeous views and well located. Staff were very helpful on check in and allowed a room swap, which was much appreciated.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind, accommodating and flexible. The pool area was wonderful and very close to the Marina. We would definitely book here again!
Stayed 3 nights in Jul 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, location and staff- definitely can recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Krisztina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, no complaints
Stayed 5 nights in Jul 2024

10/10 Excellent

Cheye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service and staff
Stayed 1 night in Jun 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, relaxed staff
Fantastic
Stayed 4 nights in Jun 2024