Crystalbrook Riley

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for Crystalbrook Riley

2 bars/lounges, rooftop bar
Property preview
Suite, 1 King Bed with Sofa bed | View from room
2 bars/lounges, rooftop bar
Family Room, Sea View | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is AU$356
includes taxes & fees
2 Oct - 3 Oct

Explore the area

View map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Cairns Central Shopping Centre
    ‪11 min walk‬
  • Reef Fleet Terminal
    ‪13 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Blackout curtains
  • 64 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Urban King

8.6 out of 10
Excellent
(31 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Resort Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Resort King

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Blackout curtains
  • 64 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Panoramic Sea

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Urban Panoramic

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

Sea King

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Resort Twin

8.8 out of 10
Excellent
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

Resort Double Double

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Urban Twin

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Urban Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Family Room - Urban View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Blackout curtains
  • 64 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Panoramic Bath

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 1 King Bed

Sea Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the area

Cairns

A luxury stay in the heart of Cairns awaits you at Crystalbrook Riley. Within steps you'll find Cairns Esplanade and Cairns Central Shopping Centre within a 15-minute stroll. Highlights at this eco-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include massages, body wraps and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch and dinner. Paper Crane Pool Side is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the outdoor swimming pool, 24-hour gym, pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking. .Near this 5-property class Cairns Central Business District hotel, you'll find Reef Fleet Terminal.

What's nearby

  • Cairns Esplanade - 1 min walk - 0.0 km
  • Esplanade Lagoon - 8 min walk - 0.7 km
  • Cairns Central Shopping Centre - 11 min walk - 1.0 km
  • Cairns Marlin Marina - 11 min walk - 1.0 km
  • Reef Fleet Terminal - 13 min walk - 1.1 km

Getting around

  • Cairns Station - 19 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Splash Seafood - ‬4 min walk
  • ‪Phở Street - ‬7 min walk
  • ‪Cc’s Bar And Grill - ‬6 min walk

About this property

Crystalbrook Riley

Luxury hotel with full-service spa and bars/lounges
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2018
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
  • Self-parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

What is the cancellation policy at Crystalbrook Riley?

Crystalbrook Riley offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crystalbrook Riley?

As of 17 Sept 2025, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on 2 Oct 2025 start from AU$355.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crystalbrook Riley?

Yep, Crystalbrook Riley has a self car park for AUD 15.00 per day.

Are there any beaches close to Crystalbrook Riley?

The closest beach to Crystalbrook Riley is Yorkeys Knob Beach (11.5 km).

Is there a spa on site at Crystalbrook Riley?

Yep, there is an onsite spa at Crystalbrook Riley. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Crystalbrook Riley have a pool?

Yep, and guests love it! Crystalbrook Riley has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 7 AM to 9 PM.

What luxury perks are available at Crystalbrook Riley?

Crystalbrook Riley features a full-service spa, an outdoor pool and 2 bars.

What makes Crystalbrook Riley a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crystalbrook Riley.

Does Crystalbrook Riley serve breakfast?

Yeah, full brekkie is available daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Crystalbrook Riley?

No, Crystalbrook Riley does not offer an airport shuttle service.

Is there a bar or restaurant at Crystalbrook Riley?

Yep, they've got a poolside bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crystalbrook Riley?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Crystalbrook Riley?

No, only service animals are allowed.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1007 reviews
Rating 8 - Good. 191 out of 1007 reviews
Rating 6 - Okay. 60 out of 1007 reviews
Rating 4 - Poor. 27 out of 1007 reviews
Rating 2 - Terrible. 11 out of 1007 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! We will be back
Stayed 5 nights in Sep 2025

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Room, the pool and Paper Crane.
Stayed 5 nights in Aug 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were good though high chairs with low backs in a restaurant were not good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet and convenient property with excellent staff. I visited the spa and the massage was excellent. The wardrobe door had to be opened at the bottom, which wasn’t the best.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeff, Wynnum

Stayed 2 nights in Jun 2025

6/10 Okay

Nadi

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Great location and staff were super lovely.
Stayed 3 nights in Jun 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second stay at the Crystalbrook Riley and if was amazing both times, the facilities and staff are fantastic. We highly recommend the Crystalbrook Riley.
Stayed 1 night in Jun 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 6 nights in Jun 2025

10/10 Excellent

Jacqui

Stayed 1 night in Feb 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities
My room had a very musky smell. They fixed it for second night ( still wasn’t 100%) . No offer to change rooms. Service was friendly. Rooftop Cocktail bar and restaurant was excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First class all the way!
Stayed 1 night in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in May 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The BEST!

This hotel was amazing! Great location, amazing amenities and on site restaurants. We absolutely loved it!
Stayed 5 nights in May 2025

10/10 Excellent

Kyle

Stayed 2 nights in May 2025

10/10 Excellent

Katie

Stayed 4 nights in May 2025

10/10 Excellent

Candice

Stayed 5 nights in May 2025

8/10 Good

John William

Stayed 11 nights in May 2025

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Anhua

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More swimming pools than I could use including a dedicated 25m lap pool. Everything else is within a 20 minute walk.
Stayed 2 nights in May 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a resort hotel and delivers well in that regard. The restaurants on site and available pool side service are very convenient, provide many options and are reasonably priced by hotel standards. We had a room up on the tower which had an amazing view of the sea to wake up to. The room was generously sized, well appointed and well supported by housekeeping. It was a great room and no complaints but the cost of the excellent floor to ceiling viewing is that the windows do not open. That said when I return I will try to get one of the pool facing rooms with a balcony that faces the ocean. The view might be a little less but you an have the sliding glass door open to enjoy the sounds and the fragrances of the sea, it is a very nice tranquilizer if you are not a coastal resident. The pool has 3 sections that functionally segregates users by types with the knee high screechers favoring the sand area. There are deep enough areas to truly swim and plenty of places to just have a refreshing soak, in the sun or out. There is also a heated spa that is nice in the later evening after the air cools a bit. Pool side service is very good for food and drinks. The beach board walk is right across the street from the hotel and it is a lovely walk in a parkland in either direction. It is very well lit at night and very pretty. I always felt absolutely safe at any hour The wharf for boat tours and great restaurants are less than 15 minutes away. Heartily recommended
Stayed 5 nights in Apr 2025

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, relaxing, good breakfast buffet
Stayed 3 nights in May 2025

10/10 Excellent

Joe

Stayed 7 nights in Apr 2025