4.3 out of 5

"We spent a relaxing 3 days in Palm Cove. The weather was sunny but the wind kept the temperature pleasant. We loved the paperbark tree lined streets ... " More

By a verified traveller on Thu 09 Aug 2018

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Hotel Description

At Alassio Palm Cove you'll be steps from Palm Cove Beach and 2.2 km (1.4 mi) from Clifton Beach. Highlights at this beachfront property include a restaurant, an outdoor swimming pool and free self parking.

Each apartment is soundproofed and features an LCD TV with digital channels, along with a balcony or patio, WiFi and a coffee/tea maker. A fridge, a ceiling fan and a hairdryer are also available. Weekly housekeeping is available.

Spend the day at the beach and enjoy the on-site kids' swimming pool. Additionally, you'll find a coffee shop/café and laundry facilities. There's also the convenience of an airport shuttle.

Within a 15-minute drive of this 3.5-star Palm Cove property, attractions include Skyrail Rainforest Cableway and Great Barrier Reef.

Studio, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom (Pool View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

3 Bedrooms, 3 Bathrooms (Pool View)

Bed Count 3 King Beds Maximum Occupancy 7 Max

2 Bedrooms, 2 Bathrooms (Pool View)

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom, 2 Bathrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Alassio Palm Cove ratings based on 52 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Alassio Palm Cove

Everyone (32) Couples (9) Family (12)
5 out of 5
right on a beautiful beach great place for a holiday

Posted by on 23 Jun. 2019

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5 out of 5
Beautiful spacious rooms and very child friendly. We will be back

Posted by on 28 Apr. 2019

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5 out of 5

Posted by on 8 Apr. 2019

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2 out of 5
Wouldn't suggest a family w chn book the only 3 bedroom in the complex. The 3rd bedroom is separate and across a courtyard. You can't hear if your children need you! On check-in we found air-conditioning not working in one of the kids' bedrooms. They were not able to replace it during our 5 night stay so that bedroom could not be slept in for the whole time. Kids slept in bed with us instead, which totally defeated the whole reason for booking this hotel and paying premium when we should've stayed down the road at a more comfortable and less expensive hotel! So disappointed. The owner of apartment would only authorise receptionist to compensate us a measly $80 (from accomm cost of $1480) despite us having to chase up every day about the aircon, and having to put up with kids sharing our bed during the holiday. Seriously, look elsewhere everyone. So many other great options at Palm Cove for you to consider. You might expect a dishwasher in a 'family' apartment with a 'self-contained' kitchen. NOPE. You might also expect your own laundry with washer and dryer for the price. NOPE. You pay to use the communal facilities downstairs! Tiling and garden all unkempt around the 'spa area'. Didn't see one person use it the whole time we were there. Or the BBQ. Not really family friendly pool as the restaurant patrons at front of property have prime view of everyone sunbaking and kids playing in pool. A bit eek...

Posted by , from Victoria on 8 Nov. 2018

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Comment from Hotel Management

14 Nov. 2018 by Management

Thank you "Disappointed" for your review, we are disappointed too that you really haven't told this how it really was. When you checked in, reception did tell you about the split room configuration with our 3 bedroom apartment and you said "that would be fine" reception did ask you the next day about the same thing and you said it was great the kids loved it and it was safe as no-one else could access that area. You were kept up to date constantly about the Air Conditioner issue (you DID NOT have to keep on asking) , we got it working that same day you told us in reception, however overnight it wouldn't work again, we did get the Air Cond Man in the next day and he told us it needed a new Air Cond, unfortunately the Air Cond had to come from Melb, we did offer to shift you to a 2 bedroom Apartment but you said no. $80 compensation was all the owner thought was necessary as the Electric ceiling fan in that room is very sufficient and cooling. Thanks for staying with us.

3 out of 5
We thought the staff was very helpful but we were upstairs when we thought we had down stairs accommodation which we found very difficult.

Posted by , from Adelaide on 2 Nov. 2018

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Comment from Hotel Management

7 Nov. 2018 by Management

Thank you Roger for your review. Unfortunately when you booked there was no mention to us on the booking form about you wanting a ground floor Apartment. When you checked in and you mentioned a ground floor apartment I did explain that we only have 2 x 2 bedroom apartments on the ground floor and they were both occupied. Thanks for staying with us and hope you will stay again soon, If you do decide to stay again please request on your booking form for Ground Floor Apartment.... Management

5 out of 5
perfect location. lovely rooms. extremely clean. good pool. just across the street from the beach. close to restaurants.

Posted by on 28 Oct. 2018

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Comment from Hotel Management

5 Nov. 2018 by Management

Thank you Anonymous for your 5 out of 5 review, we really do appreciate it. Thanks for mentioning the location, rooms, pool, beach & restaurants as this will help future guests decide where they want to stay when visiting beautiful Palm Cove. Thanks for staying with us and we hope you will stay again in the near future.

5 out of 5

Palm Cove

Pros: The central location of this property was fabulous. Opposite the beach and in the middle of the shops and eateries.
We spent a relaxing 3 days in Palm Cove. The weather was sunny but the wind kept the temperature pleasant. We loved the paperbark tree lined streets and the shopping. It felt quiet and very safe. The adjoining apartments worked well and both bedrooms were king sized. We enjoyed our stay and would happily book this property again.

Posted by on 9 Aug. 2018

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Comment from Hotel Management

25 Sep. 2018 by Management

Thanks you Anonymous for your 5 out of 5 review it is greatly appreciated. The central location of our resort and the fact we are beachfront is awesome and very popular. We are pleased to hear you will stay again and you are very welcome.

3 out of 5

Lack privacy with folding ‘Glass doors main b’room

Booked ground level due to serious physical injury Given 3rd floor with no warning. 3 of our 4 group tripped or stubbed toes on very small step into bathrooms. One Jarred her toes resulted in pain for holiday My husband tripped on stair causing recent scar on nose (excision skin cancer 5 weeks ago) to bleed. When reported to receptionist no interest shown. We have recently lost our dear daughter and this holiday was to help us heal even a little. The position of accommodation was ideal. Rooms comfortable. But main room near kitchen lacked privacy due to only folding glass door. Especially as central to dining/kitchen area. Accommodation comfortable and clean.

Posted by , from Melbourne Victoria on 24 Jul. 2018

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Comment from Hotel Management

27 Jul. 2018 by Jocelyn (Front Reception)

Thank you Lyn for your review. We are pleased to read that the apartment was comfortable for you all. Unfortunately a request of a ground floor is never guaranteed as we only have 2 x 2 bedroom apartment on that level and they were already booked. When you reported to me at reception about the small lip going into the bathroom causing a few toe stubbs, that is totally wrong that I showed no interest I was very sympathetic to the injuries but unfortunately that very small lip into the bathroom is there for a reason and has been there for 18yrs and there is nothing we can do about it. As the 2nd bedroom has its own entry away from the main apartment having the folding glass door separating the bedroom from the main area has always been sufficient and we have never had a complaint at all about this. We are very sorry to hear about the lose of your daughter and we wish you all the best in the future.

5 out of 5
Was very relaxing and quiet . Room was clean and reception was very helpful when we needed something

Posted by on 18 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by Management

Thank you Anonymous for your 5 out of 5 review we really do appreciate it. We are please you loved your room and that reception was helpful. Thank you so much for staying with us and we hope we see you again in the near future.

3 out of 5
A fairly old room, which had not been properly cleaned before we checked in (a spare key lying on the floor, half eaten biscuits sitting on the balcony). The pool was lovely and the staff were excellent - but the room did not live up to expectations.

Posted by on 4 Jul. 2018

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Comment from Hotel Management

14 Jul. 2018 by Management

Thank you Anonymous for your review, we are shocked at your mention of the apartment not being clean when you checked in, we cant understand why you would not have come straight down to reception and complain straightaway we know we would of!!!! if guests don't mention these things to us and then make a review as Anonymous then we cant even offer an apology in person or look up what cleaner actually did the clean. Our apartments are normally cleaned to a VERY HIGH standard and checked before check-in so really cant believe how this would of been missed.

Property Features

Along with a restaurant, there's a coffee shop/café on site. Alassio Palm Cove offers its guests an outdoor pool and a kid's pool. A round-trip airport shuttle (available 24 hours) is available for a fee. Tour or ticket assistance, a BBQ, and a garden are also featured at Alassio Palm Cove. Self parking is free. This 3.5-star Palm Cove apartment is smoke free.

  • 29 guestrooms or units
  • 3 levels
  • Dining venue
  • Coffee shop
  • Towels for the beach
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (25.9 km / 16.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Alassio Palm Cove offers 29 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies or patios. LCD televisions come with premium digital channels. Bathrooms include a shower and complimentary toiletries. This Palm Cove apartment provides wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

  • Private balcony or patio
  • HD television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Alassio Palm Cove has a restaurant on site.

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

If arriving after hours, a package will be left in locked box; call office for the code using the number provided on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per stay.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 5 per hour (rates may vary)
  • Airport shuttle fee: AUD 30.00 per person (one way)
  • Rollaway bed fee: AUD 30.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alassio Palm Cove Apartment
  • Alassio Apartment
  • Alassio Palm Cove
  • Alassio
  • Alassio Palm Cove Hotel Palm Cove

You should know

  • Alassio Palm Cove offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.