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4.3 out of 5

"Room was very clean and new feeling " More

By a verified traveller on Mon 17 Jan 2022

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Cairns International. You'll be 1 km (0.6 mi) from Cairns Esplanade and 0.2 km (0.1 mi) from Reef Hotel Casino. Highlights at this romantic hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 321 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, balconies, and coffee/tea makers. Room service, free newspapers, and safes are also available.

A day of pampering at Vie Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Coco's Restaurant, is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym, spa tub, and sauna. Business travelers can take advantage of conference space and a business center. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Cairns Central Business District hotel, you'll be 0.8 km (0.5 mi) from Esplanade Lagoon and 1.1 km (0.7 mi) from Cairns Central Shopping Centre.

Classic Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$254* Per night/room 1 Feb. - 2 Feb.

Rejuvenated Superior Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Twin Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Twin Room, 2 Double Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Rejuvenated Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pullman Cairns International ratings based on 257 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Cairns International

Everyone (149) Couples (31) Family (42)
4 out of 5
Room was very clean and new feeling

Posted by on 17 Jan. 2022

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Comment from Hotel Management

19 Jan. 2022 by Monique

Thanks for the review Craig! Myself and the team hope to be able to look after you again. Kindest regards, Monique

4 out of 5
The foyer area is beautiful. Rooms are well sized with beautiful views. Our room was quite dated though.

Posted by on 8 Jan. 2022

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Comment from Hotel Management

12 Jan. 2022 by Monique

Thanks for the review Jeanette! Hope to have the chance to welcome you back again soon. Kindest regards, Monique

5 out of 5
Excellent service, clean rooms and convenient location !

Posted by on 8 Jan. 2022

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Comment from Hotel Management

12 Jan. 2022 by Monique

Thanks for the awesome review Noor! Hope to see you again soon. Kindest regards, Monique

3 out of 5
Property his in need of an update for the prices they charge.

Posted by on 4 Jan. 2022

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Comment from Hotel Management

12 Jan. 2022 by Monique

Thanks for the review Matthew. We are in the process of a rooms rejuvenation program and have several floors of our refurbished rooms for sale. These are our ''Superior rooms''. Hope to welcome you back to experience one of these new rooms soon! Cheers Monique

4 out of 5
Pullman cairns international was very convenient to shopping and eating venues.

Posted by on 26 Dec. 2021

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Comment from Hotel Management

28 Dec. 2021 by Monique

Thanks for the review Leanne! We hope to have the pleasure of welcoming you back again soon! Best wishes, Monique

4 out of 5
Friendly staff. Room was tired needed a paint and carpet stained.

Posted by on 16 Nov. 2021

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Comment from Hotel Management

18 Nov. 2021 by Monique

Thank you for the review Jody! We are currebtly undergoing our rooms rejuvenation program which addresses the concerns you have highlighted. Hope to see you again soon! Warmest regards, Monique

5 out of 5
Right on the water and great views

Posted by on 29 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Monique

Thanks for the awesome review Julie! We hope to be able to welcome you back again soon! Kindest regards, Monique

4 out of 5

Posted by on 27 Oct. 2021

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5 out of 5
Lovely hotel room with a beautiful view of cairns.

Posted by on 1 Oct. 2021

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Comment from Hotel Management

21 Oct. 2021 by Monique

We appreciate your review Amy! Delighted that you have had a good stay and hope to be able to welcome you back again soon! Cheers Monique

5 out of 5
Nice view of the inlet. Comfy beds. Still renovating so some noise during the day, but otherwise, very nice.

Posted by on 29 Sep. 2021

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Comment from Hotel Management

21 Oct. 2021 by Monique

Thanks for choosing to stay with us Geoff! So pleased to read that you have had a great stay and look forward to the opportunity of looking after you again! Warmest regards, Monique

About the Pullman Cairns International

Location 17 Abbott Street, Cairns, QLD 4870

Property Features

Pullman Cairns International offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, a sauna, and a terrace are also featured at the luxury Pullman Cairns International. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 321 guestrooms or units
  • 16 levels
  • Built in 1988
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pullman Cairns International offers 321 accommodations with safes and complimentary newspapers. Rooms open to balconies. 32-inch LED televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered.

Coco's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 14
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 12:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 39 per person (approximately)
  • Covered self parking fee: AUD 12 per day
  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of AUD 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Cairns International
  • Pullman Hotel Cairns International
  • Sebel Hotel Cairns
  • The Sebel Cairns Hotel Cairns
  • The Sebel Hotel Cairns
  • Pullman Cairns International Hotel
  • Pullman International Hotel
  • Pullman International
  • Pullman Cairns Cairns
  • Pullman Cairns International Hotel
  • Pullman Cairns International Cairns
  • Pullman Cairns International Hotel Cairns

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.