4.6 out of 5

"Was really pleasant to stay buffeted breakfast was way too expensive " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Cairns International. Within just a 10-minute stroll, you'll find popular attractions like Cairns Convention Centre and Cairns Night Markets. Highlights at this romantic hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LED TVs with satellite channels, and all 321 rooms feature balconies, WiFi, and wired Internet. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include bathrobes and free toiletries. Additionally, coffee/tea makers, free newspapers, and safes are available.

A relaxing visit to Vie Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Coco's Restaurant, is open for breakfast, lunch, and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the health club, spa tub, and sauna. Conference space and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily. There's also valet parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 5-star Cairns Central Business District hotel, attractions include Cairns Esplanade and Reef Fleet Terminal.

Twin Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$175 per night

Standard Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Twin Room, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Harbour View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pullman Cairns International ratings based on 1,012 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Cairns International

Everyone (582) Couples (323) Business (2) Family (104)
2 out of 5
Good location, shame about the facilities. Room is standard as expected so nothing to comment. However, the bathroom had no ventilation at all. Plus the toilet itself was easily from the late 80s to early 90s. I’m relatively careful when it comes to bathroom hygiene, so I found the experience very discomforting. The kettle also was so old that the lid no longer responded to the press of button. It needs to be manually opened. As a result of all things listed, I wasn’t game enough to fill up the water from the bathroom tap for coffee or tea. Instead I purchased bottled water from supermarket to get me through the night. The hotel is old I understand, but for a good brand like Pullman, an upgrade to bring the bathroom standard into the new millenium at least would have been appreciated. Buffet breakfast was quite decent and enjoyable.

Posted by on 14 Jan 2019

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Comment from Hotel Management

16 Jan 2019 by Janelle Ward

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive all feedback and I will be sure to share your comments with our team. We appreciate your feedback regarding the hotel requiring a refurbishment and please rest assured we are currently in the planning stages of this process. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Janelle Ward Guests Experience Manager

5 out of 5

Posted by on 11 Jan 2019

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Comment from Hotel Management

16 Jan 2019 by Janelle Ward

Dear Guest, We were pleased to read that you enjoyed your stay with us at Pullman Cairns International. Thank you for the 5 out of 5 score. We also appreciate you taking the time to provide us with your review and look forward to the opportunity to welcome you back again soon. Kind Regards, Janelle Ward Guests Experience Manager

4 out of 5
Furnishing a bit dated and this was at the top floor. Overall, nice place to stay.

Posted by on 19 Dec 2018

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Comment from Hotel Management

24 Dec 2018 by Janelle Ward

Dear Guest, We were pleased to read that you enjoyed your stay with us at Pullman Cairns International. We also appreciate you taking the time to provide us with your review and look forward to the opportunity to welcome you back again soon. Kind Regards, Janelle Ward Guests Experience Manager

3 out of 5
Car parking too expensive and double bed most uncomfortable. Close to restaurants and casino.

Posted by , from Cairns on 15 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Janelle Ward

Dear Polly, Thank you for taking the time to provide us with your feedback from your recent stay. We are sorry to hear that you did not find our bed comfortable, we currently in the process of upgraded some of our beds so we hope that we have the opportunity to welcome you back again soon to enjoy them. Thank you for sharing your experience with us. Kind Regards, Janelle Ward. Guests Experience Manager

3 out of 5

Posted by on 15 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Janelle Lewis

Dear Guest, We were pleased to read that you enjoyed your stay with us at Pullman Cairns International. We also appreciate you taking the time to provide us with your review and look forward to the opportunity to welcome you back again soon. Kind Regards, Janelle Lewis Guests Experience Manager

5 out of 5
I have always said that this is THE NUMBER ONE HOTEL IN CAIRNS!!

Posted by , from Brisbane on 11 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Janelle Lewis

Hi Daniel, WOW what a great review:-) we very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Janelle Lewis Guests Experience Manager

4 out of 5
Good hotel to enjoy trip and people are kind to help.

Posted by , from Sydney on 10 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Janelle Lewis

Dear Younggab, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback and I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Janelle Lewis Guests Experience Manager

5 out of 5
At first my television wasn't working and internet went down. I arrived from a cruise and it was going to dock for the night. Instead of going backwards and forwards wheeling my mother with the wheelchair I wanted to surprise her with a birthday gift with a gorgeous view of the waterfront in a hotel. Mum received a surprise visit from the Pullman Hotel Staff with a birthday cake, champagne and a card. Very beautiful and thoughtful of them to do that. The T.V and internet was up and running again and we had a relaxing day ahead taking a dip in the pool, taking photos of the elegant interior. Thank you so much for everything and for making our holiday a success!

Posted by on 8 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Janelle Lewis

Dear Guests, We were pleased to read that you enjoyed your stay with us at Pullman Cairns International and had a memorable stay enjoying your mothers birthday. We also appreciate you taking the time to provide us with your review and look forward to the opportunity to welcome you back again soon. Kind Regards, Janelle Lewis Guests Experience Manager

3 out of 5
The hotel has a grand lobby however the rooms are worn and dated. The pool is nice but again the area is slightly shabby with dirt in parts of the pool. The breakfast buffet is mediocre. Staff are friendly and the location is great

Posted by , from Cairns on 28 Oct 2018

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Comment from Hotel Management

6 Nov 2018 by Rhiannon Pittard

Dear Guest, Thank you for your recent review on your stay with us here at Pullman Cairns International. We appreciate your feedback and acknowledge the need for an upgrade of our facilities. Please be assured we are currently in the planning stages of a refurbishment. Thank you again for sharing your experience we look forward to welcoming you back to the hotel again soon. Sincerely, Kind Regards Rhiannon Pittard Guest Experience Manager

5 out of 5

Posted by on 21 Oct 2018

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Comment from Hotel Management

6 Nov 2018 by Rhiannon Pittard

Dear Guest, Thank you for your recent review on your stay with us here at Pullman Cairns International. We hope to welcome you back to the hotel again soon. Sincerely, Kind Regards Rhiannon Pittard Guest Experience Manager

About the Pullman Cairns International

Location 17 Abbott Street, Cairns, QLD 4870

Property Features

Pullman Cairns International offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A hot tub, a sauna, and spa services are also featured at the luxury Pullman Cairns International. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 321 guestrooms or units
  • 16 levels
  • Built in 1988
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7 km / 4.3 mi)
  • Train station: Cairns Station (1.4 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Cairns International offers 321 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. LED televisions come with premium satellite channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Cairns hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Pullman Cairns International has a restaurant serving light fare only.

Coco's Restaurant – This restaurant serves breakfast, lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 14
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Cribs (infant beds) are available for AUD 35.0 per stay.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 37 for adults and AUD 18.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 26.50 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 22.00 per day
  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 35.0 per stay
  • Rollaway bed fee: AUD 55.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Cairns International Hotel
  • Pullman International Hotel
  • Pullman Cairns International
  • Pullman International
  • Sebel Hotel Cairns
  • The Sebel Cairns Hotel Cairns
  • The Sebel Hotel Cairns

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.