Pullman Cairns International

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Wotif.com
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Australia
Queensland
Pullman Cairns International, Cairns, current page

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4.3 out of 5

Very good!

See all 253 Wotif Reviews

"The room was very clean and spacious.Our room was on the 11th floor which look out to the wharf is nice. Only thing missing is the slippers but it mi ... " More

By a verified traveller on Sun 30 Aug 2020

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Premium Twin Room, 1 Single Bed, Mountain View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Twin Room, 1 Single Bed, Harbour View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Twin Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Cairns International. Within just a 10-minute stroll, you'll find popular attractions like Cairns Convention Centre and Reef Fleet Terminal. Highlights at this romantic hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 321 rooms feature LED TVs with satellite channels, and you can enjoy balconies, WiFi, and wired Internet. Nice touches include bathrobes and free toiletries. 24-hour room service, coffee/tea makers, and free newspapers are also available.

A day of pampering at Vie Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Coco's Restaurant, is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour fitness center, spa tub, and sauna. Business travelers can take advantage of conference space and a business center. Plus you'll find free WiFi in public areas and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 15-minute walk of this 5-star Cairns Central Business District hotel include Cairns Esplanade and Cairns Marlin Marina.

Pullman Cairns International ratings based on 253 Verified Reviews

Review Summary

4.3 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Cairns International

4 out of 5

The room was very clean and spacious.Our room was on the 11th floor which look out to the wharf is nice. Only thing missing is the slippers but it might be due to the COVID.

Posted by Tracy, from Queensland on 30 Aug. 2020

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Comment from Hotel Management

4 Sep. 2020 by Emma D

Thanks for your review, Tracy! We are thrilled to read you enjoyed your stay with us - thank you for sharing your comments online. Yes, as part of our COVIDSafe plan we have temporarily removed some items from our rooms, however these items, like slippers are available upon request. Thanks again for sharing your comments and we are looking forward to welcoming you back!

5 out of 5

Posted by a verified traveller on 29 Aug. 2020

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Comment from Hotel Management

30 Aug. 2020 by Emma D

Dear Guest, Thank you for your wonderful review! We really appreciate your feedback and value your time taken to share your review online. We look forward to welcoming you back again soon! Kind regards, Emma - Guest Experience Manager

5 out of 5

Staff attention, Carpet needs attention.otherwise great

Posted by a verified traveller on 9 May 2020

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Comment from Hotel Management

13 May 2020 by Marie - Reservations Supervisor

Thank you for your positive review & feedback. Warm regards,

4 out of 5

Excellent room location , clean and tidy and wonderful staff

Posted by a verified traveller on 7 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Leissa

Thanks for your review, we appreciate your feedback!

5 out of 5

The hotel feels amazing from the time you step through the door. Beautiful foyer, beautiful pool area. Really helpful staff. I couldn't fault it. Oh maybe if carparking could be included in your stay.

Posted by Andrew, from Brisbane on 3 Mar. 2020

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Comment from Hotel Management

7 Mar. 2020 by Emma D

Thanks for your wonderful rating, Andrew! We look forward to welcoming you back again in the future. Thank you so much for your time to rate us online - we really appreciate your comments and will share them with the team. Hope to see you again soon! Kind regards, Emma Downes Guest Experience Manager

5 out of 5

Excellent breakfast. Huge range of choices. Very accommodating, especially with needs for a toddler. Enjoyed the valet parking ($22 per day) quick response when needed the car

Posted by a verified traveller on 25 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Emma D

Thanks for your wonderful review of our Hotel on Wotif! We are thrilled to read that your enjoyed your stay, especially our buffet breakfast and timely valet car parking service. We are looking forward to welcoming you back soon! Kind regards, Emma Downes Guest Experience Manager

5 out of 5

the property was fine just a bit tired. it was comfortable.

Posted by a verified traveller on 25 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Emma D

Dear Guest, Thank you for taking the time to rate your stay! We appreciate your comments and will share them with our teams. We look forward to welcoming you back to Pullman Cairns International again soon! Kind regards, Emma Downes Guest Experience Manager

5 out of 5

Great staff attitude displayed several times. Great staff attitude displayed several times

Posted by Iain, from Brisbane on 6 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Emma D

Thanks for your wonderful rating, Iain! Thank you so much for your lovely comments about our staff - I will be sure to let our team know. We look forward to welcoming you back to Pullman Cairns International the next time you are visiting tropical Far North Queensland. Kind regards, Emma Guest Experience Manager

5 out of 5

Very enjoyable stay great views from room could have had biscuits with tea and coffee

Posted by a verified traveller on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Leissa

Thanks for your review, I am delighted that you enjoyed your stay, and the views from the room! We appreciate your comments and hope to welcome you back again soon!

4 out of 5

Pullman is old property but had been maintained , bathroom could be updated .

Posted by Preeti on 16 Jan. 2020

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Comment from Hotel Management

18 Jan. 2020 by Emma D

Dear Preeti, Thank you for choosing to stay with us recently! We appreciate your time to review us and thank you for your comments. We look forward to welcoming you back to Pullman Cairns International again soon! Sincerely, Emma Guest Experience Manager

About the Pullman Cairns International

Location 17 Abbott Street, Cairns, QLD 4870

Property Features

Pullman Cairns International offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, a sauna, and a terrace are also featured at the luxury Pullman Cairns International. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

1 building
321 guestrooms or units
16 levels
Built in 1988
Dining venue
Bar by the pool
Bar or lounge
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

Airport: Cairns Intl. Airport (CNS) (6.9 km / 4.3 mi)
Train station: Cairns Station (1.4 km / 0.8 mi)
Parking: Valet parking available for a surcharge

Room Amenities

Pullman Cairns International offers 321 accommodations with safes and complimentary newspapers. Rooms open to balconies. 32-inch LED televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Cairns hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Bathrooms are partially open
Private balcony
In-room dining (24 hours)
LED television
Satellite channels
Premium channels
Movies for purchase
Coffee maker
Hypo-allergenic bedding
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered.

Coco's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

Number of treatment rooms 10
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Prenatal massage
Spa tub in spa
Minimum age to access spa is 14
Detoxification wrap
Massages

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Check-in time ends at 12:30 AM
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are available for AUD 55.0 per night.
Cribs (infant beds) are available for AUD 35.0 per stay.

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Debit cards not accepted
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Parking height restrictions apply
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: AUD 37 for adults and AUD 18.50 for children (approximately)
Fee for in-room wireless Internet: AUD 29.95 per 24-hour period (rates may vary)
Fee for in-room wired Internet: AUD 29.95 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: AUD 26.50 per 24-hour period (rates may vary)
Valet parking fee: AUD 22.00 per day
Early check-in fee: AUD 20 (subject to availability)
Late check-out fee: AUD 20 (subject to availability)
Crib (infant bed) fee: AUD 35.0 per stay
Rollaway bed fee: AUD 55.0 per night
Credit card charges are subject to a surcharge of AUD 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Pullman Cairns International
Pullman Hotel Cairns International
Sebel Hotel Cairns
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Pullman Cairns International Hotel
Pullman International Hotel
Pullman International
Pullman Cairns Cairns
Pullman Cairns International Hotel
Pullman Cairns International Cairns
Pullman Cairns International Hotel Cairns

You should know

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Destinations For You

- Cairns Central Business District Car Rental

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.