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4.3 out of 5

"Staff attention, Carpet needs attention.otherwise great " More

By a verified traveller on Sat 09 May 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Cairns International. Within just a 10-minute stroll, you'll find popular attractions like Cairns Convention Centre and Reef Fleet Terminal. Highlights at this romantic hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 321 rooms feature LED TVs with satellite channels, and you can enjoy balconies, WiFi, and wired Internet. Nice touches include bathrobes and free toiletries. 24-hour room service, coffee/tea makers, and free newspapers are also available.

A day of pampering at Vie Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Coco's Restaurant, is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour fitness center, spa tub, and sauna. Business travelers can take advantage of conference space and a business center. Plus you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekends between 6:30 AM and 10:00 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 5-star Cairns Central Business District hotel include Cairns Night Markets and Esplanade Lagoon.

Twin Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$152* Per night/room 24 Jun. - 25 Jun.

Standard Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Twin Room, 1 Single Bed, Harbour View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Twin Room, 2 Double Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Twin Room, 1 Single Bed, Mountain View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Pullman Cairns International ratings based on 258 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Cairns International

Everyone (195) Couples (21) Family (22)
5 out of 5
Staff attention, Carpet needs attention.otherwise great

Posted by on 9 May 2020

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Comment from Hotel Management

13 May 2020 by Marie - Reservations Supervisor

Thank you for your positive review & feedback. Warm regards,

4 out of 5
Excellent room location , clean and tidy and wonderful staff

Posted by on 7 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Leissa

Thanks for your review, we appreciate your feedback!

5 out of 5
The hotel feels amazing from the time you step through the door. Beautiful foyer, beautiful pool area. Really helpful staff. I couldn't fault it. Oh maybe if carparking could be included in your stay.

Posted by , from Brisbane on 3 Mar. 2020

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Comment from Hotel Management

7 Mar. 2020 by Emma D

Thanks for your wonderful rating, Andrew! We look forward to welcoming you back again in the future. Thank you so much for your time to rate us online - we really appreciate your comments and will share them with the team. Hope to see you again soon! Kind regards, Emma Downes Guest Experience Manager

5 out of 5
Excellent breakfast. Huge range of choices. Very accommodating, especially with needs for a toddler. Enjoyed the valet parking ($22 per day) quick response when needed the car

Posted by on 25 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Emma D

Thanks for your wonderful review of our Hotel on Wotif! We are thrilled to read that your enjoyed your stay, especially our buffet breakfast and timely valet car parking service. We are looking forward to welcoming you back soon! Kind regards, Emma Downes Guest Experience Manager

5 out of 5
the property was fine just a bit tired. it was comfortable.

Posted by on 25 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Emma D

Dear Guest, Thank you for taking the time to rate your stay! We appreciate your comments and will share them with our teams. We look forward to welcoming you back to Pullman Cairns International again soon! Kind regards, Emma Downes Guest Experience Manager

5 out of 5
Great staff attitude displayed several times. Great staff attitude displayed several times

Posted by , from Brisbane on 6 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Emma D

Thanks for your wonderful rating, Iain! Thank you so much for your lovely comments about our staff - I will be sure to let our team know. We look forward to welcoming you back to Pullman Cairns International the next time you are visiting tropical Far North Queensland. Kind regards, Emma Guest Experience Manager

5 out of 5
Very enjoyable stay great views from room could have had biscuits with tea and coffee

Posted by on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Leissa

Thanks for your review, I am delighted that you enjoyed your stay, and the views from the room! We appreciate your comments and hope to welcome you back again soon!

4 out of 5
Pullman is old property but had been maintained , bathroom could be updated .

Posted by on 16 Jan. 2020

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Comment from Hotel Management

18 Jan. 2020 by Emma D

Dear Preeti, Thank you for choosing to stay with us recently! We appreciate your time to review us and thank you for your comments. We look forward to welcoming you back to Pullman Cairns International again soon! Sincerely, Emma Guest Experience Manager

4 out of 5
Lovely room, comfy bed and spacious bathroom, Very clean. Friendly staff and very accommodating,

Posted by on 12 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Leissa

Thanks for your review, I am delighted you enjoyed your stay and the team were welcoming and friendly! We hope to welcome you again soon!

4 out of 5
everything is very good for the price we pay but I did not like the restorant food and the price they charge

Posted by on 2 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Leissa

Thank you for your review, we appreciate your feedback and I will share this with our team for consideration. We look forward to welcoming you back again soon.

About the Pullman Cairns International

Location 17 Abbott Street, Cairns, QLD 4870

Property Features

Pullman Cairns International offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, a sauna, and a terrace are also featured at the luxury Pullman Cairns International. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 321 guestrooms or units
  • 16 levels
  • Built in 1988
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.9 km / 4.3 mi)
  • Train station: Cairns Station (1.4 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Cairns International offers 321 accommodations with safes and complimentary newspapers. Rooms open to balconies. 32-inch LED televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Cairns hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Private balcony
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 10:00 AM.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered.

Coco's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 14
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Cribs (infant beds) are available for AUD 35.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and contactless check-in and check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 37 for adults and AUD 18.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 26.50 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 22.00 per day
  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 35.0 per stay
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of AUD 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Cairns International
  • Pullman Hotel Cairns International
  • Sebel Hotel Cairns
  • The Sebel Cairns Hotel Cairns
  • The Sebel Hotel Cairns
  • Pullman Cairns International Hotel
  • Pullman International Hotel
  • Pullman International
  • Pullman Cairns Cairns
  • Pullman Cairns International Hotel
  • Pullman Cairns International Cairns
  • Pullman Cairns International Hotel Cairns

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.