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4.3 out of 5

"The Entrance Hall was nice. Staff friendly.Quiet. We stayed in classic room. Beds not comfortable. Pool area needs upgrade. Hotel in good location. Ea ... " More

By a verified traveller on Sun 03 Mar 2024

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Cairns International. Within steps you'll find Cairns Zoom and Wildlife Dome and Reef Hotel Casino. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A day of pampering can include deep-tissue massages, hot stone massages, detox wraps, and body wraps along with access to the spa tub. The restaurant, Coco's Restaurant, is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym, spa tub, and pool loungers. 2153 square feet (200 square meters) of event facilities include 11 meeting rooms and conference space. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Cooked-to-order breakfast is available daily. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 5-star Cairns Central Business District hotel, you'll be 0.3 km (0.2 mi) from Cairns Esplanade.

Classic Twin Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$212* Per night/room 25 Mar. - 26 Mar.

Rejuvenated Superior Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Twin Room, 2 Double Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Grand Superior City Mountain Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pullman Cairns International ratings based on 236 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Cairns International

Everyone (99) Couples (40) Family (51)
3 out of 5
The Entrance Hall was nice. Staff friendly.Quiet. We stayed in classic room. Beds not comfortable. Pool area needs upgrade. Hotel in good location. Easy walk to esplanade and shops.

Posted by on 3 Mar. 2024

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4 out of 5

Posted by on 5 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Scott G

Thank you for your review Yohaluxmy

5 out of 5

Posted by on 4 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Scott G

Thank you for your review Robert

4 out of 5
Excellent location. Staff is friendly and helpful. We enjoyed our stay at Pullman International.

Posted by on 18 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Scott G

Dear Wenyu,Thank you for sharing your positive experience with us. We're delighted to hear that you found our location excellent and that our staff provided friendly and helpful service during your stay. Ensuring our guests have an enjoyable experience is our top priority, and we're pleased to have met your expectations.We look forward to the opportunity to welcome you back to Pullman Cairns International for another pleasant stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

5 out of 5

Posted by on 5 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Scott G

Thank you for your review Tamara

4 out of 5

Posted by on 3 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Scott G

Thank you for your review Sezer

4 out of 5
There were no car park available on the property when we visit but understand due to the time of the year. There were no tooth brush and paste.

Posted by on 2 Jan. 2024

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Comment from Hotel Management

4 Jan. 2024 by Chintya

Dear Seongmi,Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding the unavailability of parking during your recent visit, and we apologize for any inconvenience this may have caused. We want to assure you that we do have a car park in the basement area for our guests.To access the parking facility, please visit our reception, and our staff will be more than happy to assist you with the necessary information and instructions.Additionally, we apologize for the oversight regarding the absence of toothbrushes and toothpaste during your stay. We will address this matter with our housekeeping team to ensure that such amenities are readily available for our guests in the future.Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.Sincerely,Chintya AngelinaGuest Experience Manager

3 out of 5
Receptionist is terrible. There’s no room service I asked for something on the phone from the hotel room she told me to go and get it myself.

Posted by on 29 Dec. 2023

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Comment from Hotel Management

30 Jan. 2024 by Scott G

Dear Truc Duc,I sincerely apologize for the inconvenience and disappointment you experienced during your stay at Pullman Cairns International. It is disheartening to learn that the service provided by our receptionist did not meet your expectations.Your feedback is valuable to us, and we take this matter seriously. Rest assured that we will address this issue with our team to ensure that such incidents are not repeated in the future. Providing exceptional service is a priority for us, and we regret that we fell short in this instance.We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

5 out of 5
Very sad to leave their beds. Incredibly comfortable!

Posted by on 29 Dec. 2023

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Comment from Hotel Management

30 Jan. 2024 by Scott G

Dear Danielle,Thank you for sharing your experience with us. We're delighted to hear that you found our beds incredibly comfortable. It's always our aim to provide a restful and enjoyable stay for our guests.We understand the sentiment of leaving a comfortable bed, and we appreciate your kind words. Should your travels bring you back to Cairns, we would be honored to welcome you again to Pullman Cairns International for another comfortable and memorable stay.Warm regards,Scott GrantGeneral ManagerPullman Cairns International

5 out of 5
Central location, beautiful room, well maintained, very quiet, exceptional staff who couldn’t do enough for us, will definitely stay there next time I’m cairns

Posted by on 3 Dec. 2023

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Comment from Hotel Management

8 Dec. 2023 by Chintya

Dear Tim,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay at Pullman Cairns International. It's fantastic that our central location, beautiful rooms, and tranquil atmosphere added to your experience.We're especially pleased to receive your compliments about our exceptional staff. Ensuring our guests feel well taken care of is our top priority, and we're delighted to know that our team's efforts made a positive impact on your stay.We look forward to welcoming you back on your next visit to Cairns. If there's anything specific you'd like to arrange or discuss for your next stay, please feel free to reach out.Thank you once again for choosing Pullman Cairns International. We can't wait to host you again.Best regards,ChintyaGuest Experience Manager

About the Pullman Cairns International

Location 17 Abbott Street, Cairns, QLD 4870

Property Features

Pullman Cairns International offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Pullman Cairns International. For a fee, parking is available. This 5-star Cairns hotel is smoke free.

  • 1 building
  • 321 guestrooms or units
  • 16 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pullman Cairns International offers 321 accommodations with safes and complimentary newspapers. Rooms open to balconies. 32-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered.

Coco's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 14
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 12:30 AM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 39 per person
  • Covered self parking fee: AUD 20 per day
  • Late check-out fee: AUD 20
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Cairns International
  • Pullman Hotel Cairns International
  • Sebel Hotel Cairns
  • The Sebel Cairns Hotel Cairns
  • The Sebel Hotel Cairns
  • Pullman Cairns International Hotel
  • Pullman International Hotel
  • Pullman International
  • Pullman Cairns Cairns
  • Pullman Cairns International Hotel
  • Pullman Cairns International Cairns
  • Pullman Cairns International Hotel Cairns

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.