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3.9 out of 5

"Starting to get run down.very much needs a revamp..all the carpets are thread bare and litter laying around the grounds " More

By a verified traveller on Mon 05 Apr 2021

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Hotel Description

At Cairns Southside International you'll be 3.9 km (2.4 mi) from Cairns Central Shopping Centre and 5 km (3.1 mi) from Cairns Convention Centre. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

All 62 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, DVD players, and coffee/tea makers. Refrigerators, microwaves, and room service make in-room dining convenient. Ceiling fans, safes, and hair dryers are also available. Limited housekeeping is available.

The restaurant, Southside Bar and Grill, serves local cuisine and is open for breakfast and dinner. The motel's own lounge bar is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning continental breakfast is served between 7 AM and 9 AM. There's also RV/bus/truck parking, along with the convenience of car rentals on site.

Attractions within a 15-minute drive of this 4-star Earlville motel include Cairns Esplanade and Reef Fleet Terminal.

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$77* Per night/room 18 Apr. - 19 Apr.

Deluxe Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Family Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Luxury Suite with Spa Bath

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Master Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Cairns Southside International ratings based on 281 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Cairns Southside International

Everyone (135) Couples (76) Business (2) Family (66)
3 out of 5
Starting to get run down.very much needs a revamp..all the carpets are thread bare and litter laying around the grounds

Posted by on 5 Apr. 2021

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5 out of 5
Worthwhile fuss free stay.

Posted by on 4 Apr. 2021

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1 out of 5
Saturday over night stay after the horse races, close by - the only thing positive for this place. Front desk hours 7am-7pm yet no staff on site at all. Phone to get keycard out of lock box. Keycard worked to get in building with smashed glass entry door. Local man tried to enter with us. The smell of ashtrays and 4 day old food greets you. Keycard didn’t open room. Phoned to get help, couldn’t get hold of manager. Sweating profusely in the hot, ashtray smelling hallway whilst a lady 2000kms away tries to sort issue over phone. Random man in hallway says is “sort of a manager”, takes keycard and makes it work. Enter into the hot room with old box aircon which took 4 hours to make a difference to cool the room. Room clean enough but ashtray smell still present. Bathroom basin has more cracks than a mosaic. Had a shower, ordered dinner and then got in my car and drove home. Did not want to complete the night here. Paid $99 but $29 would be too much.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

31 Mar. 2021 by reception

Thankyou for your feedback

2 out of 5
Very old,hard towels. No hand towel only 2 bath towels. Curtains falling off. Just generally not up to scratch.

Posted by on 18 Mar. 2021

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Comment from Hotel Management

18 Mar. 2021 by reception

Thankyou for you feedback

3 out of 5
I didn’t like the reduced reception hours and the fact they expected to give out credit card information at the reception of the hotel over the phone. I had to specifically request my bond money be returned five days after I stayed at this hotel. Staff were polite the rooms were less clean then last visit. I will not be booking a room in this hotel again.

Posted by on 18 Feb. 2021

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Comment from Hotel Management

4 Mar. 2021 by reception

Thankyou for your feedback

2 out of 5
Had pubic hair in the bath tub, towels are so old and tired, bed hard and springy and blanket threadbare, was on bottom floor nd had people walking outside through the back all hours on the night, smell of cigarette smoke in foyer, our room was not serviced in the 5 days we were there location is great is the only positive. Moved to another motel for the next 12 days.

Posted by on 2 Feb. 2021

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Comment from Hotel Management

4 Mar. 2021 by reception

Thankyou for your feedback

1 out of 5
Absolutely disgusted in this place. Would never recommend to anyone ever! We got there and we weren’t happy as it was not what was shown on the website. we had booked 2 nights and the lady was so rude to us and wouldn’t let us speak to manager about the issues and get a refund. A quick sum up would be that the aircon was leaking all over the carpet, the fan was rattling flat out and couldn’t turn off, the smoke alarm was pulled off the roof and sitting on the bench, the hallways and the room stunk of all different weird smells and the pool was filthy. We were told the manager was not available both times we rang to complain and the lady didn’t care one bit. So I told her we were leaving and all she said was “leave the room keys in the room then”. I have never been so disgusted in a place in my life. They should be shut down! We booked 2 rooms for 2 nights and didn’t even stay half an hour! My father has just had a knee replacement and couldn’t even get up the stairs as we weren’t informed there was no lift! They expect everyone to lug all their luggage up stairs... I will be taking this further as I still haven’t been contacted by the manager for a refund! I’ll be sure to make sure no one I know ever stays here!

Posted by on 20 Dec. 2020

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Comment from Hotel Management

19 Jan. 2021 by southside inn

thankyou for your post stay review

2 out of 5

Posted by on 11 Aug. 2020

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5 out of 5
It was clean and the service was great. Access to everything needed. And in the middle of it all.

Posted by , from Atherton on 13 Mar. 2020

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4 out of 5
Very spacious, clean. Definitely recommend it to family/friends and we will definitely coming back. Thanks 😀

Posted by on 29 Nov. 2019

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Comment from Hotel Management

12 Dec. 2019 by Southside Inn

Hi there, Thank you very much for your feedback, we look forward to seeing our guest return for another wonderful experience.

About the Cairns Southside International

Location 450 Mulgrave Road, Earlville, QLD 4870

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Cairns Southside International. Free self parking is available. This 4-star Cairns motel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 2 levels
  • Built in 1998
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (9.9 km / 6.2 mi)
  • Train station: Cairns Station (3.8 km / 2.4 mi)
  • Parking: Free self parking

Room Amenities

Cairns Southside International offers 62 air-conditioned accommodations with DVD players and safes. Refrigerators, microwaves, and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns motel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on weekdays only.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (weekdays only)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.

Southside Bar and Grill - This poolside restaurant specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 7 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 7 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 10.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No lifts
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 12.50 per person (approximately)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Southside International
  • Cairns Southside International Inn
  • Southside International
  • Southside International Inn
  • Cairns Southside International Motel
  • Southside International Motel
  • Cairns Southside Earlville
  • Cairns Southside International Motel
  • Cairns Southside International Earlville
  • Cairns Southside International Motel Earlville

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.